The whole game is a bug

Warhammer 40,000: Darktide Technical Support
1

Issue Description:
still cant open the game, currently @ 1 and a half months of not being able to play

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

-open game
-crash
-repeat

Platform:
[Steam/Microsoft Store]
steam

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
100%

1 Like
2

Have you tried turning it off and turning it on again? :joy:

2 Likes
3

Could you share your crash report with us, please?

1 Like
4

It’s all the crash reports in my previous posts here, I can’t upload files here anymore

5

@FatsharkJulia

6

can someone look at the logs, and tell me exactly what the errors mean? i dont think its that hard, i would do it myself but i shouldn’t have to fix the game myself

7

They dont even know what the error mean. This exists since the pre order beta. All you get is “fixed unknown crashes and errors”. Theres is nothing you can do just hope they will fix it but that would be a miracle for this company.

8

no there muiltple errors in the logs but i havnt been given any troubleshooting at all except, basic things such as check ur network etc

9

console-2022-12-26-18.27.56-3aa7d35c-8271-4fa1-9af2-e6e36b97ebfc.log (62.6 KB)
console-2022-12-29-03.57.38-142abe02-603d-4c28-9580-069fd342e970.log (446.0 KB)
console-2023-01-04-03.01.46-8a2cdf2c-cedb-4b2e-89a9-61ff91d61ed4.log (111.5 KB)
console-2023-01-10-03.41.46-89287a94-a477-4860-befc-c75e6f451b8d.log (51.0 KB)
console-2023-01-18-00.40.13-d84de604-3e0a-481b-adfb-d4fb61bac1b9.log (48.8 KB)

10

[Not a member of Fatshark support - just an observer]

The thing that jumps out at me immediately is A770. It’s so new and there are lots of reports of weirdness around it. Do you have any other GPU you can try?

1 Like
11

yes, rtx 2070 didnt work, used the 770 during the prerelease and it worked no issue @egoaz2ca

1 Like
12

@FatsharkJulia @FatsharkLev i added more logs

13

I’m seeing 3 different types of errors in the logs. 3 SSL errors, 1 network timeout, and 1 DXGI_ERROR_DEVICE_HUNG.

DXGI_ERROR_DEVICE_HUNG is the big mystery right now. It’s a pretty generic error unfortunately that could have numerous causes. Some people have seen success by switching to the beta branch (myself included). Have you tried the beta branch yet?

The SSL and Timeout errors maybe network related. Are you on a wired connection, or wireless?

14

wired

how do i

15

Here’s info on the Beta: KNOWN ISSUE: Crashing at Random, Due to GPU-Related Errors - #369 by FatsharkPdr

Really easy and it’s only like 40 MB download, not the entire game.

Also take a look at this post: KNOWN ISSUE: Crashing at Random, Due to GPU-Related Errors - #1452 by FatsharkPdr

and maybe deleting your shader cache could help with some of the crashing: KNOWN ISSUE: Crashing at Random, Due to GPU-Related Errors - #298 by FatsharkPdr

16

@MeatShield01 none of those helped thx anyway, im at the mercy of the devs

17

Have you tried repellent? Might need to call your local exterminator.

1 Like
18

@Fatshark_Hedge

19

Hi @AnthonyMelchett,

Apologies for the lack of reply here. I believe I responded to your Support ticket just now :slight_smile: