Warhammer 40,000: Darktide   Technical Support

We are aware of various complaints concerning input lag, and actions not registering correctly. In some cases, your issue may be related to this: Failing that, please help us investigate by including the information …

We are aware of and investigating an issue causing some players to be unable to view or type in chat. The chat relies on a third-party service. We’re talking with them how to best make sure everyone has access. Please …

We are aware of and looking in to reports of players being unable to launch after the most recent patch. UPDATE: Existing reports may be merged here, to help us keep track of the issues being reported.

We are aware of and investigating the hot_join_party_hub_failed / Error Code: 4001 being reported. It should be noted that we do not support IPv6-only networks at this time. Please help us out by including the informat…

We have informed our hardware partners about an issue where USB connected devices seem to be disconnecting during play. Please bear with us whilst we investigate this issue. UPDATE: Existing reports may be merged h…

We understand there is some confusion over the soundtrack & cosmetics awarded as bonuses, and how they are acquired. Please take a moment to look through the article below, which breaks down how to locate every item fro…

We are aware of and looking in to an issue in which visual artefacts are displayed depending on ‘Video’ quality. Existing reports may be merged here, to help us keep track of the issues being reported.

We are continuing to investigate an issue that was reported during the Pre-Order Beta concerning some players observing an ‘Out of Memory’ error. Firstly, please ensure your 'Virtual Memory’ in Windows is set to ‘Automa…

In the event that you are unable to launch Darktide from Steam or the Microsoft Store, please see if any of the links below can be of help: [PC] Stuck on ‘Preparing to Launch’? [PC] How to Resolve Darktide Launcher Iss…

FOLLOW-UP FROM: We are aware of and looking in to the internal_error and Error Code: 2007 (same error) being reported. It should be noted that we do not support IPv6-only networks at this time. Please help us out b…

FOLLOW-UP FROM: Promising improvements have been made in this area but we understand some issues may remain. We will be monitoring our crash data closely and looking at where else we need to address. However, it’s …

We are aware of and looking in to the lost_connection / Error Code: 2003 being reported. It should be noted that we do not support IPv6-only networks at this time. Please help us out by including the information listed…

We are aware of and looking in to the failed_joining_lobby / Error Code: 3001 being reported. Please help us out by including the information listed below in your report: Issue Description: Crash Report (If Applicabl…

We are aware of an issue in which Darktide does not close properly. In the mean time, you should be able to work around this by killing Darktide via the Task Manager. Existing reports may be merged here, to help us kee…

We are aware of and looking in to an issue where some players are not receiving completion for Penances after a disconnection or crash, despite it appearing in Steam Achievements. Whilst we are looking at underlying iss…

We are aware of and investigating the nonexisting_channel / Error Code: 2001 being reported. It should be noted that we do not support IPv6-only networks at this time. Please help us out by including the information l…

We are aware of and looking in to a number of issues involving Twitch Drops, or account connectivity for Twitch Drops. There will be another opportunity to collect all the Twitch Drops on the 2nd/3rd December. Existing…

We are aware of and investigating an issue where some players are not able to sign in correctly, and are stuck in “Position in Queue: 1”. Existing reports may be merged here, to help us keep track of the issues being re…

We are aware of and looking in to an issue where some players are not receiving rewards/XP and being able to progress as expected. UPDATE: Please help us out by including the information listed below in your report…

If you are experiencing the Something went wrong in the Shader Cache Builder process Exit code = 1 error, please check if your PC meets Darktide’s minimum requirements: Requires a 64-bit processor and operating system …

We are aware of and looking in to the failed_handshake_timeout / Error Code: 4008 being reported. Please help us out by including the information listed below in your report: Issue Description: Crash Report (If Appli…

We have made substantial improvements since the Closed Beta Test, however we anticipate a small number of players may continue to experience Backend Errors. UPDATE: UPDATE 2 - EXPERIMENTAL BRANCH: UPDATE 3 - EXPER…

We are aware of an issue where users with AMD Radeon RX 6700 XT and AMD Radeon RX 6900 XT cards will encounter a crash on launch due to an AMD driver-related issue. AMD are investigating the issue. Existing reports may…

Crash Report After the crash has occurred, a pop-up window prompting you to enter the details of what you were doing prior to the crash will be displayed Submit the pop-up window Another pop-up window similar to the pr…

[PC] Stuck in a Steam Validation/Update/Installation Loop? [PC] Stuck on ‘Preparing to Launch’? [PC] How to Resolve Darktide Launcher Issues [PC] “Missing Downloaded Files” Referencing CrashifyUploader.exe [PC] Micro…