Warhammer 40,000: Darktide Technical Support
Topic | Replies | Views | Activity | |
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KNOWN ISSUE: Input Lag, Actions Not Registering Correctly
We are aware of various complaints concerning input lag, and actions not registering correctly. In some cases, your issue may be related to this: Failing that, please help us investigate by including the information … |
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77 | 766 | January 28, 2023 |
KNOWN ISSUE: Unable to View or Type in Chat
We are aware of and investigating an issue causing some players to be unable to view or type in chat. The chat relies on a third-party service. We’re talking with them how to best make sure everyone has access. Please … |
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49 | 317 | December 16, 2022 |
KNOWN ISSUE: Unable To Launch Darktide After Patch
We are aware of and looking in to reports of players being unable to launch after the most recent patch. UPDATE: Existing reports may be merged here, to help us keep track of the issues being reported. |
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149 | 6048 | January 26, 2023 |
KNOWN ISSUE: hot_join_party_hub_failed / Error Code: 4001
We are aware of and investigating the hot_join_party_hub_failed / Error Code: 4001 being reported. It should be noted that we do not support IPv6-only networks at this time. Please help us out by including the informat… |
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49 | 851 | January 8, 2023 |
KNOWN ISSUE: Connected Devices Disconnecting During Play
We have informed our hardware partners about an issue where USB connected devices seem to be disconnecting during play. Please bear with us whilst we investigate this issue. UPDATE: Existing reports may be merged h… |
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64 | 1665 | January 14, 2023 |
KNOWN ISSUE: Missing Cosmetics & Soundtrack From the Imperial Edition, Pre-Order Beta Rewards (Helms), Pre-Order Bonus, & Devoted Rejects Pack (Vermintide)
We understand there is some confusion over the soundtrack & cosmetics awarded as bonuses, and how they are acquired. Please take a moment to look through the article below, which breaks down how to locate every item fro… |
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357 | 7833 | January 20, 2023 |
KNOWN ISSUE: Artifacts Relating to Video Quality
We are aware of and looking in to an issue in which visual artefacts are displayed depending on ‘Video’ quality. Existing reports may be merged here, to help us keep track of the issues being reported. |
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93 | 2459 | December 25, 2022 |
KNOWN ISSUE: Out of Memory
We are continuing to investigate an issue that was reported during the Pre-Order Beta concerning some players observing an ‘Out of Memory’ error. Firstly, please ensure your 'Virtual Memory’ in Windows is set to ‘Automa… |
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75 | 3989 | January 3, 2023 |
KNOWN ISSUE: Darktide Launcher Erroring or Not Appearing, or Stuck on Launching Screens
In the event that you are unable to launch Darktide from Steam or the Microsoft Store, please see if any of the links below can be of help: [PC] Stuck on ‘Preparing to Launch’? [PC] How to Resolve Darktide Launcher Iss… |
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84 | 5634 | January 26, 2023 |
KNOWN ISSUE: internal_error / Error Code: 2007
FOLLOW-UP FROM: We are aware of and looking in to the internal_error and Error Code: 2007 (same error) being reported. It should be noted that we do not support IPv6-only networks at this time. Please help us out b… |
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56 | 2157 | December 13, 2022 |
KNOWN ISSUE: Crashing at Random, Due to GPU-Related Errors
FOLLOW-UP FROM: Promising improvements have been made in this area but we understand some issues may remain. We will be monitoring our crash data closely and looking at where else we need to address. However, it’s … |
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1692 | 22248 | January 30, 2023 |
KNOWN ISSUE: lost_connection / Error Code: 2003
We are aware of and looking in to the lost_connection / Error Code: 2003 being reported. It should be noted that we do not support IPv6-only networks at this time. Please help us out by including the information listed… |
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33 | 1707 | December 13, 2022 |
KNOWN ISSUE: failed_joining_lobby / Error Code: 3001
We are aware of and looking in to the failed_joining_lobby / Error Code: 3001 being reported. Please help us out by including the information listed below in your report: Issue Description: Crash Report (If Applicabl… |
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18 | 1685 | December 6, 2022 |
KNOWN ISSUE: Game Does Not Close Properly
We are aware of an issue in which Darktide does not close properly. In the mean time, you should be able to work around this by killing Darktide via the Task Manager. Existing reports may be merged here, to help us kee… |
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32 | 1681 | January 9, 2023 |
KNOWN ISSUE: Penances Not Awarded After Disconnection/Crash, Despite Appearing in Steam Achievements
We are aware of and looking in to an issue where some players are not receiving completion for Penances after a disconnection or crash, despite it appearing in Steam Achievements. Whilst we are looking at underlying iss… |
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320 | 4748 | January 29, 2023 |
KNOWN ISSUE: nonexisting_channel / Error Code: 2001
We are aware of and investigating the nonexisting_channel / Error Code: 2001 being reported. It should be noted that we do not support IPv6-only networks at this time. Please help us out by including the information l… |
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139 | 6552 | January 10, 2023 |
KNOWN ISSUE: Problems With Twitch Drops/Account Connectivity for Twitch Drops
We are aware of and looking in to a number of issues involving Twitch Drops, or account connectivity for Twitch Drops. There will be another opportunity to collect all the Twitch Drops on the 2nd/3rd December. Existing… |
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185 | 3596 | January 28, 2023 |
KNOWN ISSUE: Stuck in "Position in Queue: 1"
We are aware of and investigating an issue where some players are not able to sign in correctly, and are stuck in “Position in Queue: 1”. Existing reports may be merged here, to help us keep track of the issues being re… |
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647 | 5933 | January 10, 2023 |
KNOWN ISSUE: No Rewards/Progression
We are aware of and looking in to an issue where some players are not receiving rewards/XP and being able to progress as expected. UPDATE: Please help us out by including the information listed below in your report… |
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266 | 3670 | January 23, 2023 |
KNOWN ISSUE: Something went wrong in the Shader Cache Builder process Exit code = 1
If you are experiencing the Something went wrong in the Shader Cache Builder process Exit code = 1 error, please check if your PC meets Darktide’s minimum requirements: Requires a 64-bit processor and operating system … |
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89 | 5477 | January 29, 2023 |
KNOWN ISSUE: failed_handshake_timeout / Error Code: 4008
We are aware of and looking in to the failed_handshake_timeout / Error Code: 4008 being reported. Please help us out by including the information listed below in your report: Issue Description: Crash Report (If Appli… |
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206 | 11183 | January 29, 2023 |
KNOWN ISSUE: Backend Error
We have made substantial improvements since the Closed Beta Test, however we anticipate a small number of players may continue to experience Backend Errors. UPDATE: UPDATE 2 - EXPERIMENTAL BRANCH: UPDATE 3 - EXPER… |
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469 | 17883 | January 28, 2023 |
KNOWN ISSUE: Crash on Launch With `AMD Radeon RX 6700/6900 XT`
We are aware of an issue where users with AMD Radeon RX 6700 XT and AMD Radeon RX 6900 XT cards will encounter a crash on launch due to an AMD driver-related issue. AMD are investigating the issue. Existing reports may… |
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28 | 2926 | January 22, 2023 |
How To Provide a Crash Report, Console Log, or darktide_launcher.log
Crash Report After the crash has occurred, a pop-up window prompting you to enter the details of what you were doing prior to the crash will be displayed Submit the pop-up window Another pop-up window similar to the pr… |
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2 | 2424 | November 17, 2022 |
Installation and Launcher Issue Solutions
[PC] Stuck in a Steam Validation/Update/Installation Loop? [PC] Stuck on ‘Preparing to Launch’? [PC] How to Resolve Darktide Launcher Issues [PC] “Missing Downloaded Files” Referencing CrashifyUploader.exe [PC] Micro… |
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2 | 841 | November 17, 2022 |
Important Information - Darktide Technical Support
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1 | 760 | November 17, 2022 |
Negative Aquila's
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7 | 147 | January 30, 2023 |
Something went wrong in the Shader cache builder process. Exit code =-1073741515
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5 | 83 | January 30, 2023 |
Darktide won't shutdown
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9 | 67 | January 30, 2023 |
Shader error code 1 still happening
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1 | 20 | January 30, 2023 |