PC Gamer interview is so bizarre. Worth having a look in this thread if you all haven’t seen it.
General point about vitriol to an extent being angry is all the devs will really understand. You can ignore a customer that’s willing to give you the benefit of the doubt, but enough people that want the problem solved and are vocal about it are bad PR that likely will never go away unless they are satisfied.
FS being a smaller/niche developer means they are more likely to be affected by this bad press. It doesn’t seem “fair” when all they are doing is industry standard, but part of being a small niche developer is built on “not being like the big guys” but unfortunately it’s just a matter of scale/time with these people as we see time and time again.