KNOWN ISSUE: failed_handshake_timeout / Error Code: 4008

Warhammer 40,000: Darktide Technical Support
123

Every time when I trying to connect I got 4008 error. Looks like I have some SSL troubles:

14:08:37.820 [SSLSocket] Connection timed out. (ip: '18.138.252.3:35650')
14:08:37.820 [SSLSocket] Removing peer (ip: '18.138.252.3:35650')
14:08:37.820 [SSLSocket] Disconnecting. (ip: '18.138.252.3:35650')

console-2022-12-05-14.07.32-59c44ab8-2406-4c57-a705-218bdd44d001.log (53.3 KB)

Maybe you can just increase timeouts?

Also my pings pretty strange - everything = -1, except ap-southeast-1=43 (Singapore)

124

PLEASE POST CRASHES AND ERRORS IN THE ā€˜TECHNICAL SUPPORTā€™ CATEGORY INSTEAD

We kindly ask that you complete the questions below. With this information, we can add it to our database for investigation.

Issue Description:
Error 4008, or no error at all, i click the charcater i want to play, loads for a minute and kicks me back to selection screen, i cannot play the game whatsoever, was not an issue in the pre release thing

Posting as a bug since i literally have no access to the game

Steps to Reproduce:
Play any character I make

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]
Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]
76561198262010499

Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]
11/04/22 11pm est

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
100%

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]
None
console-2022-12-04-04.47.54-73810c73-050b-420b-85cd-6d78363cadf5.log (69.4 KB)

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ā€˜OKā€™
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ā€˜OKā€™
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here
    console-2022-12-04-04.54.31-b280af1d-3dbe-4117-b24f-eb74558ec81f.log (78.4 KB)
125

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:
Constant crashes in trying to load onto morningstar hub. when i do manage to finally connect and play a game with new party or friends. Had no problems at all in the Pre order beta but now constant connection issues. The full release seems to have made it impossible for me to play now.

Crash Report (If Applicable):
(upload://4blryXbHOpFOBrtgylOEyuzoagy.log) (518.0 KB)

[Please see instructions on how to provide a crash report in the pinned Topic]

**Error Displayed (If Applicable):**error code 4008 and 2001

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Play any mission
  3. disconnect

Mission Name (If Applicable): any

Platform:
[Steam/Microsoft Store] Steam

Player ID: Riverwolf
[Steam ID/Steam Profile URL/GamerTag]

Approx. Time of Issue & Timezone: 2/12/2022

Reproduction Rate: Constant

Upload Supporting Evidence:

20221202151620_1
20221202151620_11920Ɨ1080 177 KB

Upload Console Log:
console-2022-12-02-16.12.00-78ae7428-e07c-4d19-b6b5-0fb2b90a30dd.log (254.0 KB)

126

CPU: Intel(R) Coreā„¢ i7-10750H @ 2.60GHz 2.59 GHz
GPU: RTX 2060. Nvidia drivers up to date, installed with clean install mode.
RAM: 16 Gb
drive: SATA (now moving to SSD)
OS: W10
WiFi to router

Adding a few logs for 4008 error

console-2022-12-05-07.08.08-5b0987e4-eaf6-4a68-9ca6-cacbaad02db7.log (612.7 KB)
console-2022-12-05-08.30.27-e33a2c06-0e35-40b8-9bb4-79b2dc6d5154.log (154.9 KB)

127

Issue Description:
I played 2 rounds today, never had an issue. Had the game through all of beta, no issues. Iā€™m now unable to get to the mourningstar after selecting my character.

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Launch the game
  2. Select Operative
  3. Get error

Platform:
[Steam/Microsoft Store]: Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]: CSMHowitzer

Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]
12/5/2022, 14:59EST

Upload Console Log:
console-2022-12-05-19.58.31-36b2ead9-4f24-4c98-8e6a-9faac7ef8c8a.log (33.5 KB)

128

Canā€™t connect to the Mourningstar on any character Error 4008

Platform : Steam

(Steam Community :: Agentgerbil)

2:06PM CST 12/5/22
console-2022-12-05-20.02.25-f9b24c03-718e-4dee-9b08-677a80032ad4.log (33.0 KB)

129

Last night fine, now today canā€™t even log into a character/operative. Get Error 4008. What did you guys do?

Steam - UnsoberlyConduct

3:10PM EST Dec 5 2022
console-2022-12-05-20.06.39-5f3c9d95-8227-4fee-a955-3865d502a073.zip (9.5 KB)

130

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Attempt to start game (click on the ā€œStartā€ button to enter the Morningstar).
  2. Observe error 4008.

Platform:
Steam

Player ID:

Approx. Time of Issue & Timezone:
12/05/2022 3:30 PM ET

Upload Console Log:
console-2022-12-05-20.08.37-d72f3188-1cca-4db8-9eaa-c06d9e45f5e0.log (87.8 KB)

131

Same Issue. Never experienced an Error 4008. Today after finishing a mission, it booted me to Operative Select ion screen. Hit ā€œStartā€ and continued to get the Error 4008 no matter what operative I selected. Started a new operative and experienced the same issue.

Unable to join for over 2 hours.

132

Iā€™m having the same issue atm aswell

133

Attempting to join Morningstar. Been a few hours since I could join server. Midwest USA. 1GB fiber connection
4008 error
Steam

console-2022-12-05-20.26.14-778eb7be-4402-49d0-95d6-79a5bad0f04a.log (80.8 KB)
console-2022-12-05-20.21.43-7a272495-805c-4cd7-9d4e-95e654d1b663.log (53.1 KB)
console-2022-12-05-20.08.02-4bee54c9-be0c-48b7-a10e-bae151bb2c61.log (116.5 KB)

Full re-install worked! (i verified game files first, with no issues)
Post re-install log
console-2022-12-05-21.03.35-029ebd2d-d6fa-421e-aba1-e501fa8660cd.log (34.9 KB)

134

console-2022-12-05-20.50.55-2e0f3e5c-b71e-48c8-b802-8763e7fb34ee.log (6.7 KB)

Uploading Error 4008 on 12/5
First error was 2003, on restart it became 4008 -persistent regardless of restart/steam restart-

135

It is officially 3 days of attempting to log in and play. Keep getting Error Code: 4008. Maybe you should change the match making options to something more similar to the two more successful games you have produced. That way we can choose to play with randoms or just keep bots and the game will be in ran on our systems instead of bogging down servers that are being overloaded? Iā€™m not leaving system information because this seems to be a tech issue on the company side vs my computer. Given this was never an issue for me while playing in the Beta preorder. But is now an apparently huge issue with full release.

136

Error came after mission recap and while trying to enter lobby
Ogryn
Steam
SirrButtStallion
12/5/2022 9:11 PM CST

console-2022-12-06-01.51.33-b4be8769-93da-4022-9587-db53177b9f08.log (380.2 KB)

137

08:48 UTC - Post mission departure
console-2022-12-06-07.27.37-46307662-f9be-44ac-bd5a-05185ef3c456.log (375.3 KB)

18:58 UTC - Post mission departure
console-2022-12-06-18.01.24-5a36fbc3-c6f4-47b4-a80c-f1c0722f3255.log (318.7 KB)

138

Cant even log into my characters keep getting error code 4008 everytime i try to log in i have tryed restarting my router.PC and deleteing the appdata folder fatshark then restarting the pc and much much more an nothing works.

139

Issue Description:

Crash Report (If Applicable):
Whenever I try to join a game or the Mourningstar I get error 4008. Before now I had no issues for 62 hours.

Error Displayed (If Applicable):

Error 4008

Steps to Reproduce:
Try joining any lobby.

Platform:
Steam

Player ID:

Approx. Time of Issue & Timezone:
At time of posting.

Reproduction Rate:
100%

Upload Console Log:

Attached.
console-2022-11-18-02.12.30-18cb7301-ba57-40b8-98a5-c739591d6263.log (794.1 KB)
console-2022-11-18-07.10.07-b59bd764-e022-40fb-aa79-8d14d4147159.log (285.8 KB)
console-2022-11-18-19.51.05-b7a6f698-9167-4ee9-84a1-1dbedfaaf5a6.log (3.2 MB)

2 Likes
140

I have tried to log in with several characters unsuccessfullt today for a while.

2 Likes
141

been trying to login for about an hour now, this is all im getting. so are the 3 other people ive been trying to get play this game. First impression is a lasting one. Not good.

142

In their defense this is the first time with this.