Issue Description:
Starting today (November 27 2023), I have been unable to progress past the initial splash screen (“Processing Inquisitorial Clearance”). I have played nearly every day the last week at roughly the same time of day (at night, PST). The game will either state “Backend Error - Error Signing In” or it will keep loading indefinitely while “Processing Inquisitorial Clearance”. Then, I exit the game using Alt+F4, which I know is not ideal, but there is no other way to close the game when it hangs.
To troubleshoot, I have disabled both my Windows Defender Firewall as well as the Firewall associated with my modem/router. The same issue occurred. This should not be the issue anyways, since I have played this game for the entire last week without this issue.
I have verified the integrity of the game files, uninstalled and reinstalled the game and am still encountering the same issues. I will note that I normally play with some mods, including the DTAuth mod and LogMeIn, but the issue still occurs even if I disable the mods.
The following is the main issue I am seeing in the console logs, hopefully this makes it easier to diagnose:
05:23:16.240 error: [Backend] Authentication queue join request failed
05:23:16.258 warning: [Lua] WARNING [ErrorManager] Error "SignInError"
stack traceback:
scripts/managers/error/error_manager.lua:32: in function '_log_error'
scripts/managers/error/error_manager.lua:139: in function 'report_error'
scripts/managers/data_service/services/account_service.lua:133: in function <scripts/managers/data_service/services/account_service.lua:117>
[C]: in function 'xpcall'
scripts/foundation/utilities/promise.lua:244: in function 'async'
scripts/foundation/utilities/promise.lua:359: in function 'update'
scripts/game_states/state_game.lua:553: in function 'update'
scripts/foundation/utilities/game_state_machine.lua:95: in function 'update'
scripts/main.lua:126: in function 'update'
scripts/main.lua:178: in function <scripts/main.lua:177>
, message: {
__locals = "
[1] x = Backend error:
Code: 0
Description: Authentication queue join request failed
Traceback:
<<Promise Stack>>Error in promise resolve
stack traceback:
[C]: in function 'error'
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function 'xpcall'
scripts/foundation/utilities/promise.lua:244: in function 'async'
scripts/foundation/utilities/promise.lua:359: in function 'update'
scripts/game_states/state_game.lua:553: in function 'update'
scripts/foundation/utilities/game_state_machine.lua:95: in function 'update'
scripts/main.lua:126: in function 'update'
scripts/main.lua:178: in function <scripts/main.lua:177><</Promise Stack>><<Promise Context>>@scripts/managers/data_service/services/account_service.lua:96
@scripts/game_states/game/state_title.lua:643<</Promise Context>>;
[2] (*temporary) = function: 0x0162f510;
[3] q = table: 0x00b08a00; i = 1; obj = table: 0x0073f9f0;
[4] dt = 0.016666699970589; t = 6.3656141044082; async = function: 0x007317c0;
[5] self = table: 0x000f9860; dt = 0.016666699970589; network_is_active = false; t = 6.3656141044082;
[6] self = table: 0x0017a080; dt = 0.016666699970589; t = nil;
[7] self = table: 0x0007ac90; dt = 0.016666699970589;
[8] dt = 0.016666699970589; ",
__traceback = "<<Promise Stack>>Error in promise resolve
stack traceback:
[C]: in function 'error'
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function 'xpcall'
scripts/foundation/utilities/promise.lua:244: in function 'async'
scripts/foundation/utilities/promise.lua:359: in function 'update'
scripts/game_states/state_game.lua:553: in function 'update'
scripts/foundation/utilities/game_state_machine.lua:95: in function 'update'
scripts/main.lua:126: in function 'update'
scripts/main.lua:178: in function <scripts/main.lua:177><</Promise Stack>><<Promise Context>>@scripts/managers/data_service/services/account_service.lua:96
@scripts/game_states/game/state_title.lua:643<</Promise Context>>",
code = 0,
description = "Authentication queue join request failed",
}
Error Displayed (If Applicable):
Backend Error - Error Signing In
Steps to Reproduce:
Launch game, press space to continue.
Mission Name (If Applicable):
N/A
Platform:
Steam
Player ID:
FanServ, Steam ID: 76561198025305535
Approx. Time of Issue & Timezone:
November 27 2023, 7pm PST - 9pm PST
Reproduction Rate:
Constant (100%)
Upload Supporting Evidence:
[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
console-2023-11-28-03.04.19-7e55707c-4a51-4af7-b16d-4d6d08783207.log (66.5 KB)
console-2023-11-28-03.13.56-3bcc803e-efe0-4ab5-bdda-b1608988d7cd.log (44.2 KB)
console-2023-11-28-03.30.22-f99f0328-3763-4acc-8251-66050822ad32.log (54.6 KB)
console-2023-11-28-03.34.14-c452845d-d6b9-4013-b3b7-ee113736f276.log (67.6 KB)
console-2023-11-28-03.35.16-d25eeb29-736d-4825-b843-51b44467ee0a.log (28.5 KB)
console-2023-11-28-03.42.08-cd5cb03b-8031-4ebd-8e0c-66be0b99a6dc.log (58.0 KB)
console-2023-11-28-03.43.35-4f58ae16-04aa-481b-9674-a19e04e67786.log (54.5 KB)
console-2023-11-28-03.53.30-a0e4600e-dd5d-4921-bb68-c929b541ab99.log (68.9 KB)
darktide_launcher.log (593.0 KB)
