Issue Type (Required):
Error - Backend Error
Issue Description (Required):
Last night my copy of Darktide was used through “family sharing” by a different account (on the same pc its normally played on)
Today i try to use Darktide on my main and sadly i get this message (Backend Error - Error Signing In);
I tried to log on the alternative account and play there and it’s completely fine. The error happens just when i try to play on my main.
I tried to verify integrity of the files, both through Steam and Launcher, changed dns, updated windows, reinstalled whole game, changed installation folder, etc
The error log is:
09:11:54.110 warning: [Backend] SD environment was locked, however, the resulting enviroment is missing telemetry_service_url, so we use the one from lua instead (https://telemetry-utvxrq72na-ez.a.run.app/events).
09:11:54.110 [Backend] Service Discovery returned authentication_service_url=https://bsp-auth-prod.atoma.cloud and title_service_url=https://bsp-td-prod.atoma.cloud
09:11:55.860 error: [Backend] Auth operation 1 error: 403 Authentication queue check request failed
09:11:55.878 warning: [Lua] WARNING [ErrorManager] Error “SignInError”
stack traceback:
scripts/managers/error/error_manager.lua:32: in function ‘_log_error’
scripts/managers/error/error_manager.lua:139: in function ‘report_error’
scripts/managers/data_service/services/account_service.lua:138: in function <scripts/managers/data_service/services/account_service.lua:122>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:244: in function ‘async’
scripts/foundation/utilities/promise.lua:359: in function ‘update’
scripts/game_states/state_game.lua:581: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:123: in function ‘update’
scripts/main.lua:130: in function ‘update’
scripts/main.lua:178: in function <scripts/main.lua:177>
, message: {
__locals = "
[1] x = Backend error:
Code: 403
Description: Authentication queue check request failed
Traceback:
<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:244: in function ‘async’
scripts/foundation/utilities/promise.lua:359: in function ‘update’
scripts/game_states/state_game.lua:581: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:123: in function ‘update’
scripts/main.lua:130: in function ‘update’
scripts/main.lua:178: in function <scripts/main.lua:177><</Promise Stack>><>@scripts/managers/data_service/services/account_service.lua:101
[PC] Do You Use Mods? (Optional):
No, I don’t use mods
Reproduction Rate (Required):
Constant (100%)
Platform (Required):
Steam (PC)