Connection Timeout EE Hub

Hey!

Quite a frustrating one for everyone! I’ve read up every post out there on the issue.

Using an EE Smart Hub
uPnP Enabled
Ports Forwarded
Firewalls all in check
DNS changed

All to no avail, I connect to a lobby and connection times out, same applies for people joining me as host.

Game Logs

16:34:18.671 [Lua] [Matchmaking] Exiting state MatchmakingStateIdle with on_exit()
16:34:18.671 [Lua] [Matchmaking] Entering MatchmakingStateRequestJoinGame on_enter()
16:34:18.671 [Lua] [LobbyAux] Making combined_hash: bd86a2f3d665484e from network_hash=dbf09bcc6b80e592, trunk_revision=10480, engine_revision=37196fc3ac2c, project_hash=bulldozer
16:34:18.671 [Lua] [ChatManager][1]System: Connecting to game session.
16:34:18.676 [Lua] [LobbyClient] Changed state from nil to joining
16:34:18.921 [SteamLobby] Detected added member 11000011871b6ca
16:34:18.921 [SteamLobby] Detected added member 110000109f0aec6
16:34:18.921 [SteamLobby] Detected added member 110000109039fce
16:34:18.921 [SteamLobby] Detected added member 110000102ccde61
16:34:18.924 [Lua] [LobbyClient] Changed state from joining to joined
16:34:18.924 [Lua] [PartyManager] Leader is set to 11000011871b6ca
16:34:18.924 [Lua] [Matchmaking] Joined lobby, checking network hash…
16:34:18.934 [Lua] [Matchmaking] Network hashes matches, waiting to connect to host with user name ‘JeckClear’…
16:34:19.422 [Steam] Accepted session request from 11000011871b6ca
16:34:20.397 [Connection] Creating endpoint 11000011871b6ca - inbound message
16:34:20.397 [Connection] Setting transport socket buffer size to 9600 for 512.0 kbps, this may cause a buffer latency of 0.150 s
16:34:20.397 [SteamAuthenticator] Got ticket request from 11000011871b6ca
16:34:20.397 [SteamAuthenticator] GetAuthSessionTicket 11000011871b6ca
16:34:20.397 [SteamAuthenticator] Sent ticket to 11000011871b6ca
16:34:20.399 [Lua] [ChatManager][1]System: JeckClear is joining the game
16:34:20.408 [SteamAuthenticator] Sent ticket request to 11000011871b6ca
16:34:20.491 [SteamAuthenticator] Got ticket from 11000011871b6ca
16:34:20.492 [SteamAuthenticator] BeginAuthSession 11000011871b6ca
16:34:20.492 [SteamAuthenticator] Authenticating 11000011871b6ca
16:34:20.767 [SteamAuthenticator] Steam validation for 11000011871b6ca with response 0
16:34:20.878 [Connection] Dropping packet from 11000011871b6ca since remote session is unknown yet
16:34:21.104 [Connection] Dropping packet from 11000011871b6ca since remote session is unknown yet
session is unknown yet
16:34:35.129 [Connection] Dropping packet from 11000011871b6ca since remote session is unknown yet
16:34:36.947 [Connection] Dropping packet from 11000011871b6ca since remote session is unknown yet
16:34:37.142 [Connection] Dropping packet from 11000011871b6ca since remote session is unknown yet
16:34:37.358 [Connection] Dropping packet from 11000011871b6ca since remote session is unknown yet
16:34:37.481 [Connection] Dropping packet from 11000011871b6ca since remote session is unknown yet

… " etc "

16:34:49.339 [Lua] [Matchmaking] Failed to connect to host due to timeout. lobby_id=1860000012fd5d0, host_id:JeckClear
16:34:49.339 [Lua] [Matchmaking] Adding broken lobby: 1860000012fd5d0 Due to bad connection or something: true, ignoring it for 120 seconds
16:34:49.339 [Lua] [ChatManager][1]System: Connection timeout
16:34:49.339 [Lua] PopupManager:queue_default_popup: Connection Timeout Error ok Ok
16:34:49.339 [Lua] [Matchmaking] Exiting state MatchmakingStateRequestJoinGame with on_exit()
16:34:49.339 [Lua] [Matchmaking] Entering MatchmakingStateIdle on_enter()
16:34:49.345 [Connection] Destroying endpoint 11000011871b6ca - explicit request
16:34:49.347 [SteamAuthenticator] CancelAuthTicket 11000011871b6ca
16:34:49.347 [SteamAuthenticator] EndAuthSession 11000011871b6ca
16:34:49.347 [Lua] [ChatManager][1]System: JeckClear has left the game

Blockquote

I have just got off the phone to an EE technician, who seems just as baffled about the issue. However they’ve raised a ticket with the team and are looking into it, though he pretty much felt lost as to the problem. Even after directing him to investigate https://5107.playfabapi.com/

The Connection Timeout error is a particularly infuriating one for all involved!

Have you tried connecting to a mobile hotspot, purely to see if the error continues? It helps in isolating the issue to the PC or the network.

Hi Julia,

Thanks for getting back to me; I have and can indeed connect.
I’ve also taken my laptop over to a friends house and connected successfully there! Had a 6 hour session, good fun.

Still no luck on the home network, and no word yet from EE.

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.