Connection Timing Out

Warhammer: Vermintide 2 Technical Support
1

I can’t connect to any other players in the game, I get connection time outs every time.

I’ve ensured UPNP is enabled on my router, I can play other games over steam with the same people I tried to connect to. Quick play encounters the same issue.

Seemingly relevant bit of log file:

15:01:04.910 [Lua] [ChatManager][1]System: Found game…
15:01:04.910 [Lua] [Matchmaking] Exiting state MatchmakingStateSearchGame with on_exit()
15:01:04.910 [Lua] [Matchmaking] Entering MatchmakingStateRequestJoinGame on_enter()
15:01:04.911 [Lua] [LobbyAux] Making combined_hash: bd733036ee922052 from network_hash=caf66d1028306f24, trunk_revision=137495, engine_revision=1b5ec5091c4e, project_hash=bulldozer
15:01:04.911 [Lua] [ChatManager][1]System: Connecting to game session.
15:01:04.917 [Lua] [LobbyClient] Changed state from nil to joining
15:01:05.139 [SteamLobby] Detected added member 1100001023a608b
15:01:05.139 [SteamLobby] Detected added member 11000013c0c726c
15:01:05.139 [SteamLobby] Detected added member 110000101065e8e
15:01:05.139 [SteamLobby] Detected added member 110000100b9865b
15:01:05.141 [Lua] [LobbyClient] Changed state from joining to joined
15:01:05.141 [Lua] [PartyManager] Leader is set to 1100001023a608b
15:01:05.141 [Lua] [Matchmaking] Joined lobby, checking network hash…
15:01:05.148 [Lua] [Matchmaking] Network hashes matches, waiting to connect to host with user name ‘Crazy Devil’…
15:01:05.358 [Application] Lua signals application exit.
15:01:05.442 [Lua] [StateIngame] Skipped uploading telemetry data for the inn level
15:01:05.442 [Lua] Clearing all global lookup lists
15:01:05.442 [Lua] [IngamePlayerListUI] - Destroy
15:01:05.442 [Lua] [EquipmentUI] - Destroy
15:01:05.442 [Lua] [AbilityUI] - Destroy
15:01:05.442 [Lua] [GamePadEquipmentUI] - Destroy
15:01:05.442 [Lua] [GamePadAbilityUI] - Destroy
15:01:05.443 [Lua] [IngameUI] destroy
15:01:05.498 [Lua] [Managers] Destroying state managers…
15:01:05.510 [Lua] [EnemyPackageLoader] unload_enemy_packages (unload startup enemies=true)
15:01:05.510 [Lua] [Matchmaking] unregister rpcs
15:01:05.510 [Lua] [Matchmaking] destroying
15:01:05.510 [Lua] [ChatManager] Unregistering channel 1
15:01:05.510 [Lua] [EnemyPackageLoader] network_context_destroyed
15:01:05.510 [Lua] [PartyManager] network_context_destroyed
15:01:05.510 [Lua] [GameMechanismManager] network_context_destroyed
15:01:05.510 [Lua] initializing mechanism to: adventure
15:01:05.510 [EACServer] [Destroy] Called
15:01:05.516 [SteamVoipRoom] Leaving room 1f6a99b8511011b7
15:01:05.516 [SteamVoipRoom] Destroying room 1f6a99b8511011b7
15:01:05.576 [Lua] [PackageManager] Unload: units/beings/player/dwarf_ranger_upgraded/third_person_base/chr_third_person_base, InventoryPackageSynchronizerClient
15:01:05.580 [Lua] [PackageManager] Unload: resource_packages/careers/dr_ranger, InventoryPackageSynchronizerClient
15:01:05.580 [Lua] [PackageManager] Unload: units/beings/player/first_person_base/chr_first_person_bot_base, InventoryPackageSynchronizerClient
15:01:05.588 [Lua] [PackageManager] Unload: units/beings/player/first_person_base/chr_first_person_base, InventoryPackageSynchronizerClient
15:01:05.590 [Lua] [PackageManager] Unload: units/beings/player/dwarf_ranger_upgraded/first_person_base/chr_first_person_mesh, InventoryPackageSynchronizerClient
15:01:05.591 [Lua] [PackageManager] Unload: units/beings/player/dwarf_ranger_upgraded/headpiece/dr_u_hat_01, InventoryPackageSynchronizerClient
15:01:05.591 [Lua] [PackageManager] Unload: units/weapons/player/wpn_dw_2h_axe_01_t1/wpn_dw_2h_axe_01_t1_3p, InventoryPackageSynchronizerClient
15:01:05.591 [Lua] [PackageManager] Unload: units/weapons/player/wpn_dw_xbow_01_t1/wpn_dw_xbow_01_t1, InventoryPackageSynchronizerClient
15:01:05.592 [Lua] [PackageManager] Unload: units/weapons/player/wpn_dw_2h_axe_01_t1/wpn_dw_2h_axe_01_t1, InventoryPackageSynchronizerClient
15:01:05.592 [Lua] [PackageManager] Unload: units/weapons/player/wpn_crossbow_quiver/wpn_crossbow_bolt, InventoryPackageSynchronizerClient
15:01:05.594 [Lua] [PackageManager] Unload: units/weapons/player/wpn_dw_xbow_01_t1/wpn_dw_xbow_01_t1_3p, InventoryPackageSynchronizerClient
15:01:05.594 [Lua] [PackageManager] Unload: units/weapons/player/wpn_crossbow_quiver/wpn_crossbow_bolt_3p, InventoryPackageSynchronizerClient
15:01:05.594 [Lua] [LobbyHost] Destroying

2

The Connection Timeout error is unfortunately often router or ISP-related. For debugging purposes, could you hook your PC up to a mobile data connection to see if the error persists?

3

Hello Julia,

You’re correct that using my phone as a hotspot now works - my question would be why is your game unique in this respect?

I’ve never had this issue with any game I’ve played in the past.

4

I couldn’t say, unfortunately. You could try running through the router and DNS-related solutions listed here.

Otherwise it might be worth contacting your ISP and explaining that you’re having issues with your connectivity to https://5107.playfabapi.com/, which is the endpoint to our backend. They might be able to see why that connection can’t be established.

5

Thanks for your reply.

Changing my DNS to the CloudFlare one didn’t work.

Also, the link in your documentation on how to change your DNS is broken.

6

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