KNOWN ISSUE: failed_handshake_timeout / Error Code: 4008

Issue Description:
The game won’t let me access the morningstar (and play) and gives me a 4008 error. It did it this morning and early this afternoon. According to others on the official discord server, this is an issue for several players who live in France and have Free as their internet service provider (such as myself). It happened after the latest update, “content drop - Tools of war” that came out today, I could play just fine only two days ago.

Crash Report (If Applicable):
No crash occurs.

Steps to Reproduce:
1 : boot the game
2 : can go as far as operative selection
3 : when I select a character, under 2 minutes I get sent back to the character selection menue with a 4008 “was unable to reach servers” issue


Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Approx. Time of Issue & Timezone:
[03/23/2023, 11:00AM] GTM

console-2023-03-23-12.28.27-489c279e-5671-492a-8782-da3637e24f1a.log (53.0 KB)
console-2023-03-23-10.21.30-31c72767-b240-4c2d-8f89-36e91dec951f.log (57.8 KB)


I can confirm, i’m in the exact situation. Considering Free is one of the most used Internet provider in France, the number of players affected by this issue may be huge.

well, i got the same issue… I’m using Free in France.

same here, ISP is free too in France.

same issue - Error Code: 4008 on BT internet in UK any updates on fix for this FS? super hype to try the new content but can’t get past character select

I keep getting error 4008 after selecting my operative. I’ve tried turning my router on and off, same with my computer. I’ve checked file integrity as well, even reinstalled the game too. Nothing has worked so far, I still get error 4008. Do you have any ideas as to how I can solve this issue pls?
btw I’m not using any mod whatsoever.

console-2023-03-24-00.07.15-e7a52bb2-680d-4dc2-be7c-00469aaf141d.log (36.8 KB)
console-2023-03-23-23.45.42-bb39770e-e485-4e80-9d84-c6e2f32fa8f2.log (42.9 KB)
console-2023-03-23-23.02.41-cc67d19b-55d3-435e-bd9b-874ac53dabea.log (36.9 KB)
console-2023-03-23-22.35.44-639f1df6-92bc-4c12-8db7-c74c0369ce37.log (36.8 KB)

Same here, using free in France, getting the 4008 error when trying to enter the morningstar

Same here, using free in France, getting the 4008 error when selecting my operator.
Couldn’t get into the game even once since the update.

1 Like

Same error 4008 problem since update for another French user logs attached ;
console-2023-03-24-10.23.47-fc9187c4-ed3f-4ea1-b266-cdb3783f3a37.log (50.7 KB)
console-2023-03-23-19.51.38-42609217-6bcf-4e1e-8cf4-f599646ed8f5.log (50.9 KB)
console-2023-03-23-16.10.01-617c5bc0-25e1-467e-a7aa-eadb38b307c1.log (93.4 KB)

I’m french and have Free as my ISP

For Free users in French: ipv4 DNS

ipv6 DNS
primary 2606:4700:4700::1111
secondary 2606:4700:4700::1001

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

**Can’t get past character selection. Error 4008. **

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error 4008

**Can’t get past character selection. **
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Play Chasm Logistratum as Ogryn (Skullbreaker)
  2. Attempt to pick up the second Grimoire
  3. Crash

Mission Name (If Applicable):

[Steam/Microsoft Store]

** Fennec **
[Steam ID/Steam Profile URL/GamerTag]

10pm GMT. 03/23/2023

Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here

I had the error 4008 issue (France, Free).
Change DNS works for me, no more error 4008.
But really hope for a fix, i don’t want to have to change my DNS every time i want to play Darktide!
Can be acceptable for few days, but not for a long time.
Good luck and thanks for your work to find a fix.

To our French players - we will be patching for this issue soon!

1 Like

Had error 4008 after picking character selection. Can’t load and send back to character seletion with error 4008.

DNS change probably fix this, but i’m not confidend to do this

console-2023-03-24-12.56.31-0224d22d-a96c-486a-b8c1-2e17eaf1074d.log (34.0 KB)

Thank you for answer.
And it’s ok, i just dowloaded the last little patch: All is ok.
Thank you ! :slight_smile:

Just tried to play and it worked without issue, many thanks to you guys for the quick reaction.
For other players knowledge i haven’t changed my ISP nor my Windows DNS for it to work again.

I still have the same issue I posted for on January 3rd, even though I downloaded today’s patch.
I am in France with Free too, and using my phone’s 5g (which is not a problem with any other game).
Here are my logs from today’s attempt :

console-2023-03-24-20.58.45-94763094-65eb-4f47-a5ab-4752ba6f753d.log (74.2 KB)

Hope you’ll find a fix for my case too…

With Hope,

Hello, player from France, using Free 4G box here. Checking the dates between the hotfix post and FatSharkJulia’s reply, I conclude the fix hasn’t been deployed yet?
Because it doesn’t work right now
Thanks for caring for us cheese lovers!

And this keeps on going even more since last patch.

Starry night.


1 Like