KNOWN ISSUE: Backend Error

Cant log in since today, game was literally working 100% fine yesterday, even after the patch, all ive done since then is restart my PC

getting backend error after pressing space during log in screen (dont even make it to char select). If i mash fast enough i sometimes see “place in q 1” pop up

Steam ID: 76561198037403017

Coincidentally i also cant log in to the “accounts.atoma.cloud/login” thing that is used for the armoury exchange extension - when i try it simply tells me i failed to log in.

already tried: restarting my router, forcing google DNS, restarting PC, deleting darktide folder in appdata, verifying darktide files

isssue persists, game is literally unplayable for me now

Issue Description:
Whenever I log in to play I get "Backend error. Error signing in.

I log in, try to go through the start screen but can’t. It always stops and says “Backend error. Error signing in.” It’s been like this for a while, a few weeks at least.

I have reinstalled the game and that hasn’t fixed it.

Platform:
Microsoft store

Player ID:
Prince Apollyon

Approx. Time of Issue & Timezone:
the last two weeks. From around 2-23-2023 to 3-11-2023 and onward.

Reproduction Rate:
Reproduction rate 100%.

Upload Supporting Evidence:

Upload Console Log:
I don’t have any logs from when the crash happened as it doesn’t make any. My last log is from 12/5/2022

Hello, I just want to state (because my topic was moved here) making both accounts the same is not an option. I pay for gamepass through my girlfriends account and share it to my PC account. If I signed into my account for both I’d have no access to gamepass to play the game. If I signed into both her accounts I wouldn’t have my stuff I worked 80+ hours on. Setting both as the same is as good as telling me to start over completely.

EDIT: Resolved. Turned out to be an issue with my ISP


Since the last big patch, > can not log in anymore on my PC. An error message saying “Backend Error” keeps popping up each time. I am on the gamepass version of the game.

Attempted Solutions:
I verified the files twice, reinstalled the game, tried to launch it as admin, to no effect.

Platform:
Microsoft Store

same account user.
any other solution? 2 month with the problem…

To people who use different microsoft accounts
My assumption is that fatshark did this on purpose and it was intentional
Just saying

Hello i have the same issue backend erros
platform: Steam
Profirel URL: Steam Community :: mohamedbagabas
time: 4/1/2023
console-2023-04-01-02.55.13-eeec9084-a963-4595-af16-9302e576584d.log (146.7 KB)
console-2023-04-01-03.44.46-1e5b7170-ff7c-42ec-b43d-8babe60e8eff.log (509.7 KB)
console-2023-04-01-16.35.05-52957189-abae-48bc-abfa-e90bddb27bbb.log (80.5 KB)

Constantly getting the backend error signing in for the last two days
console-2023-04-15-12.00.54-8ebdd768-8c51-45e5-bdab-67f8d8391b20.log (104.6 KB)

still without solution in month!

I have 400 hours in Darktide and I am just now getting the Backend Error: Error signing in whenever I hit space at the first load screen.

Below are an image and console logs from my last few attempts to play the game.

I have verified the files in Steam, I have disabled mods, I have done a full re-install, and I have restarted my modem/router network hardware. The error persists.

image

console-2023-05-22-12.39.02-969f0c74-8dd5-4a19-94ab-9132a9dcdd22.log (30.8 KB)
console-2023-05-21-15.29.46-6353a6ed-daee-451c-946e-d9cd29a6f1af.log (11.9 KB)
console-2023-05-21-16.03.07-bd975d31-bff6-4106-9ee7-991cfb8f635e.log (30.4 KB)
console-2023-05-21-19.48.01-a07fbb57-c31f-4233-8c05-c1af5bac7fcd.log (30.2 KB)

Hi @InquisitorPetel,

Sorry to hear this. We are currently investigating a recent spike in occurrences of this Backend Error.

May I ask, what ISP do you use? and which region are you playing from?

Thanks!

I have CenturyLink fiber internet, and I’m located in the midwest.

Noted, I’ll let our developers investigating know. Thank you!

I am having the issue as well for the last 3 days.

Happens on both CenturyLink and Verizon ISP in Southwest USA.

3 months without solution!

I have 147 hours on Darktide, no issues prior, and over the course of this past week have been experiencing the Backend Error: Error Signing in when I hit space at the first load screen.

I have attempted to re-install the game, restarted my modem/router, and verified the files on Steam. However, I am still encountering this issue.

Below, I have listed my requested information as well as an image of the error and console logs from previous attempts. Overall, I appreciate your time and hope it gets resolved soon. Looking forward to jumping into that next update.

Platform: Steam
Steam ID: 76561199015692694
Steam Profile: Brawn
Approx. Time of Issue & Timezone: 5/25/2023 10:58 PM Mountain Daylight Time
Region: Midwest
ISP: CenturyLink

console-2023-05-24-06.31.06-c8499450-3d46-406b-a701-ed742a52b592.log (45.7 KB)
console-2023-05-25-22.18.26-98ea4b62-4eed-4bb5-9e8b-33c84f4a6936.log (30.1 KB)
console-2023-05-26-04.35.55-5cf7d6ac-99d8-4b30-ad85-7e0d0126a539.log (226.1 KB)

Platform: Steam
Steam ID: 76561198011912653
Steam Profile: Lantern2814
Approx. Time of Issue & Timezone: 5/25/2023 3:49 PM EDT
Region: Northeastern USA
ISP: Verizon

console-2023-05-26-12.38.14-98ae5b2e-0b37-487f-997b-3caed9e7bec6.log (29.6 KB)

If you are using the ISP CenturyLink or Verizon, or located in the Midwest and experiencing this error, please see: