KNOWN ISSUE: Backend Error

Warhammer 40,000: Darktide Technical Support
466

No login for 17 days, since 02. Jan 2023 … What can i do to solve “Could not authenticate with Xbox Live”?

[8] dt = 0.01666669999464; ",
__traceback = “<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:240: in function ‘async’
scripts/foundation/utilities/promise.lua:355: in function ‘update’
scripts/game_states/state_game.lua:518: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:80: in function ‘update’
scripts/main.lua:124: in function ‘update’
scripts/main.lua:174: in function <scripts/main.lua:173><</Promise Stack>><>@scripts/managers/data_service/services/account_service.lua:85
@scripts/game_states/game/state_title.lua:477<</Promise Context>>”,
code = 401,
description = “Could not authenticate with Xbox Live”,
}
19:48:47.752 [Lua] INFO [StateTitle] Changing state signing_in → error

1 Like
467

solved
xbox App on Win10, log off, Log in with xbox/microsoft account
Now it works …

468

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:
Trying to load, at Inquisitional Clearance (Spacebar) Initially takes a minute or two to come back with Backend Error message.
(Vermintide 2 identifies this error on the Steam page when trying to start the game.
Crash Report (If Applicable):

No report avaiilable
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):
BAckend Error
Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]
Press Play in Steam. Hit the space bar when prompted

Mission Name (If Applicable):

Platform:
Steam

Player ID:
Steam ID savaster, player handle Candlemass

Approx. Time of Issue & Timezone:
16-01-23 onwards.

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:

Upload Console Log:
(I think I have found the right files… Not certain)

[Log version] 1
[Session] 2504c02e-91a6-44a0-95d0-957ef305679f
UTC time stamps
19:15:00.829 [Application] STARTUP: setup_crash_report, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3564
19:15:00.829 [Application] STARTUP: DLCList::setup, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3576
19:15:00.829 [Application] STARTUP: setup_timer, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3579
19:15:00.829 [Application] STARTUP: make system_info, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3584
19:15:00.829 [Application] STARTUP: setup_jobs, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3587
19:15:00.830 [Application] STARTUP: setup_resources, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3603
19:15:00.862 [Application] STARTUP: make game, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3629
19:15:00.869 [HTTP Cache] Initialized cache: C:\Users\markv\AppData\Roaming\Fatshark\Darktide\http_cache.db
19:15:00.869 [HTTP Cache] Cache file size: 82968 kB
19:15:00.869 [Backend] Created
19:15:00.869 [Application] STARTUP: init steam, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3634
19:15:00.945 [Application] STARTUP: setup eos, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3655
19:15:00.956 [EOS] Overlay will not load, because it was explicitly disabled when creating the platform
19:15:00.964 [EOS] [AntiCheatClient] Anti-cheat client not available. Verify that the game was started using the anti-cheat bootstrapper if you intend to use it.
19:15:00.964 [EOS] Failed to get EAC client, make sure the game is started from the EAC bootstrapper
19:15:00.964 [Application] STARTUP: setup renderer, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3663
19:15:35.078 [D3D12_RENDER_DEVICE] choosing adapter: 0 (NVIDIA GeForce GTX 1660 Ti)
19:15:35.779 warning: [D3D12_RENDER_DEVICE] SL Error: '[17.01.2023 19-15-35][streamline][error]dlssentry.cpp:745[slOnPluginStartup] Missing NGX context - DLSS cannot run
’
19:15:35.789 [D3D12_RENDER_DEVICE] TILED RESOURCES TIER2 SUPPORTED: true
19:15:35.789 [D3D12_RENDER_DEVICE] D3D12_RAYTRACING_TIER_1_1 SUPPORTED: false
19:15:36.105 [Application] — CPU
CPU: Intel(R) Core™ i7-9750H CPU @ 2.60GHz
Vendor: GenuineIntel
Logical processors: 12
Family: 0:6, Model: 9:14
Type: 0, Stepping: 10
Features: SSE SSE2 SSE3 SSSE3 SSE4.1 SSE4.2
Feature bits:
EBX: 00000010 00010000 00001000 00000000
ECX: 11111111 11111010 11110011 10001111
EDX: 10111111 11101011 11111011 11111111
— Memory
Physical Total: 16227MB
Available: 8883MB
— OS
Windows version 10.0 build 22000, 64 bit
Windows 10
Machine ID 2a6f998f-f362-4fc0-a718-6e5b707869ff
<>os_build = 22000<>
— Network
Network interface: Realtek PCIe GbE Family Controller (IPv4, IPv6)
Network interface: Microsoft Wi-Fi Direct Virtual Adapter (IPv4, IPv6)
Network interface: Microsoft Wi-Fi Direct Virtual Adapter #2 (IPv4, IPv6)
Network interface: Intel(R) Wireless-AC 9560 160MHz (IPv4, IPv6)
Network interface: Bluetooth Device (Personal Area Network) (IPv4, IPv6)
— Input
No input devices detected.
— Volume
Volume for path ‘D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries/…/bundle’ is on HDD
— Graphics
Graphics card: NVIDIA GeForce GTX 1660 Ti (DirectX 12.1, 5979MB) Driver version: 52756
Graphics card: Intel(R) UHD Graphics 630 (DirectX 12.1, 128MB)
Graphics card: Microsoft Basic Render Driver (DirectX 12.1, 0MB)
<>graphics_card = NVIDIA GeForce GTX 1660 Ti<>
<>driver = 52756<>

19:15:36.106 [Application] STARTUP: setup_window, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3667
19:15:37.868 [Window] Window => active
19:15:37.881 [Application] STARTUP: setup input, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3678
19:15:37.883 [Application] STARTUP: setup physics, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3684
19:15:37.922 [Application] STARTUP: config renderer, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3687
19:15:38.870 warning: [D3D12_RENDER_DEVICE] SL Error: '[17.01.2023 19-15-38][streamline][error]dxgiswapchain.cpp:223[operator ()] IDXGISwapChain::SetFullscreenState failed with error code A resource is not available at the time of the call, but may become available later.
’
19:15:38.982 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
19:15:38.982 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
19:15:38.982 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
19:15:38.982 [RenderInterface] user specified render setting: vertical_fov doesn’t exist in render settings – skipping
19:15:38.982 [RenderInterface] user specified render setting: local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
19:15:38.982 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
19:15:39.299 [Application] STARTUP: setup boot packages, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3690
19:15:45.904 [Application] STARTUP: setup physics properties, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3692
19:15:45.904 [Application] STARTUP: setup network, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3694
19:15:45.904 [Save] Save dir: C:\Users\markv\AppData\Roaming\Fatshark\Darktide
19:15:45.904 [Application] STARTUP: game init, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3733
19:15:46.231 [Lua] [ParameterResolver] Resolving Game Parameters
19:15:46.231 [Lua] [ParameterResolver] Resolving Development Parameters
19:15:46.231 [Lua] [GameStateMachine] Init state StateBoot
19:15:46.232 [Lua] [GameStateMachine] Init state StateLoadRenderSettings
19:15:46.232 [Application] STARTUP: pre update loop, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 4155
19:15:46.243 [Window] Window => inactive
19:15:46.247 [Lua] LUA window => DEACTIVATED
19:15:46.484 [EOS] Updating Platform SDK Config, Time: 45.457642
19:15:46.523 [SteamStats] RequestCurrentStats success: true
19:15:46.524 [Lua] [RenderSettings] Time to save settings: 0.4ms
19:15:46.524 [Application] apply_user_settings
19:15:46.592 [Window] Window => active
19:15:46.593 [Lua] LUA window => ACTIVATED
19:15:46.728 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
19:15:46.728 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
19:15:46.728 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
19:15:46.728 [RenderInterface] user specified render setting: vertical_fov doesn’t exist in render settings – skipping
19:15:46.860 [Lua] [RenderSettings] Time to apply settings: 336.2ms
19:15:46.861 [Lua] [RenderSettings] Time to save settings: 0.4ms
19:15:46.861 [Application] apply_user_settings
19:15:47.067 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
19:15:47.067 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
19:15:47.067 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
19:15:47.067 [RenderInterface] user specified render setting: vertical_fov doesn’t exist in render settings – skipping
19:15:47.161 [Lua] [RenderSettings] Time to apply settings: 300.8ms
19:15:47.162 [Lua] [RenderSettings] Time to save settings: 0.5ms
19:15:47.162 [Application] apply_user_settings
19:15:47.230 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
19:15:47.230 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
19:15:47.230 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
19:15:47.230 [RenderInterface] user specified render setting: vertical_fov doesn’t exist in render settings – skipping
19:15:47.324 [Lua] [RenderSettings] Time to apply settings: 162.1ms
19:15:47.324 [Lua] [RenderSettings] Time to save settings: 0.4ms
19:15:47.325 [Lua] [RenderSettings] Time to save settings: 0.3ms
19:15:47.325 [Application] apply_user_settings
19:15:47.382 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
19:15:47.382 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
19:15:47.382 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
19:15:47.382 [RenderInterface] user specified render setting: vertical_fov doesn’t exist in render settings – skipping
19:15:47.465 [Lua] [RenderSettings] Time to apply settings: 140.6ms
19:15:47.466 [Lua] [RenderSettings] Time to save settings: 0.4ms
19:15:47.503 [Lua] [GameStateMachine] Changing state to StateLoadBootAssets
19:15:48.107 [EOS] SDK Config Platform Update Request Successful, Time: 47.107048
19:15:48.110 [EOS] Start Session (User: …)
19:15:48.111 warning: [EOS] EOS SDK Analytics disabled for route [1].
19:15:48.114 [EOS] Updating Product SDK Config, Time: 47.142269
19:15:48.356 [EOS] Start Session (User: …)
19:15:48.541 [EOS] SDK Config Product Update Request Successful, Time: 47.544319
19:15:48.544 [EOS] SDK Config Data - Watermark: -934553538
19:15:48.544 [EOS] ScheduleNextSDKConfigDataUpdate - Time: 47.544319, Update Interval: 318.043762
19:15:57.584 [Lua] [LocalizationManager] Setup localizers
19:15:57.604 [Lua] [GameStateMachine] Changing state to StateRequireScripts
19:15:57.604 [Lua] INFO [Log Internal] Exceptions will be handled by Crashify
19:15:57.604 [Lua] INFO [Log Internal] Global log level set to: 2
19:15:57.605 [Lua] <>project = bishop<>
19:15:57.605 [Lua] <>project_branch = rel_2022_12_05_patch1.0.2x_external<>
19:15:57.605 [Lua] <>build = release<>
19:15:57.605 [Lua] <>platform = win32<>
19:15:57.605 [Lua] <>title_id = 4711<>
19:15:57.605 [Lua] <>content_revision = 69618<>
19:15:57.605 [Lua] <>engine_revision = 436a75ea97a6666519b6f433ca1879c3f9561ae6<>
19:15:57.605 [Lua] <>rendering_backend = dx12<>
19:15:57.605 [Lua] <>teamcity_build_id = 250601<>
19:15:57.605 [Lua] <>server = false<>
19:15:57.605 [Lua] <>backend_env = prod<>
19:15:57.605 [Lua] <>steam = true<>
19:15:57.605 [Lua] <>steam_id = 110000101c2fd0d<>
19:15:57.605 [Lua] <>steam_user_name = Candlemass<>
19:15:57.606 [Lua] <>steam_app_id = 1361210<>
19:15:57.606 [Lua] <>machine_id = 2a6f998f-f362-4fc0-a718-6e5b707869ff<>
19:15:57.606 [Lua] INFO [Testify] Ready!
19:15:57.694 [Lua] INFO [ImpactFxInjector] Found override for “void_shield” impact fx on damage_type: metal_slashing_medium
19:15:57.698 [Lua] INFO [ImpactFxInjector] Found override for “void_shield” impact fx on damage_type: metal_slashing_heavy
19:15:57.886 [Lua] INFO [GameStateMachine] Changing state to StateLoadAudioSettings
19:15:57.928 [Lua] INFO [GameStateMachine] Changing state to StateGame
19:15:57.928 [Lua] INFO [Input Manager] Adding a default setting for input service type [Debug]
19:15:57.928 [Lua] INFO [Input Manager] Adding a default setting for input service type [FreeFlight]
19:15:57.928 [Lua] INFO [Input Manager] Adding a default setting for input service type [Ingame]
19:15:57.928 [Lua] INFO [Input Manager] Adding a default setting for input service type [Imgui]
19:15:57.928 [Lua] INFO [Input Manager] Adding a default setting for input service type [View]
19:15:57.929 [Lua] INFO [Input Manager] Created a InputService of type [Ingame]
19:15:57.929 [Lua] INFO [PrivilegesManager] Using permissive privileges manager
19:15:57.943 [Lua] INFO [FrameRateManager] Initializing framerate cap to 60 fps.
19:15:57.943 [Lua] INFO [PrivilegesManager] Using permissive privileges manager
19:15:57.943 [Lua] INFO [Input Manager] Init device: mouse, 1
19:15:57.943 [Lua] INFO [Input Manager] Init device: xbox_controller, 1
19:15:57.943 [Lua] INFO [Input Manager] Init device: xbox_controller, 2
19:15:57.943 [Lua] INFO [Input Manager] Init device: xbox_controller, 3
19:15:57.943 [Lua] INFO [Input Manager] Init device: xbox_controller, 4
19:15:57.943 [Lua] INFO [Input Manager] Init device: keyboard, 1
19:15:57.943 [Lua] INFO [Input Manager] Using input from: mouse(1), it being the latest having a button pressed
19:15:57.943 [Lua] INFO [Input Manager] Using input from: keyboard(1)
19:15:57.944 [Lua] INFO [MechanismManager] Initialized without mechanism
19:15:57.944 [Lua] INFO [ConnectionManager] Combined hash: a4495259bd923645
19:15:57.956 [Lua] INFO [PrivilegesManager] Using permissive privileges manager
19:15:57.956 [Lua] INFO [AccountManager] Using base account manager
19:15:57.965 [Lua] INFO [GameStateMachine] Init state StateSplash
19:15:57.966 [Lua] INFO [Input Manager] Created a InputService of type [View]
19:15:57.966 [Lua] INFO [ConstantElementLoading] State changed nil →
19:15:57.966 [Lua] INFO [ConstantElementOnboardingHandler] State changed nil →
19:15:58.639 warning: [Unit] Failed assigning a material to slot #ID[4d690cdd] in mesh #ID[1457bf7f] and unit #ID[4c75c4f2a74cb287], assigning default material instead.
19:15:58.639 [Lua] INFO [ScriptWorld] Registering level named: “content/levels/ui/video_view/video_view” with id: 1
19:16:13.048 [Lua] INFO [GameStateMachine] Changing state to StateTitle
19:16:13.049 [Lua] INFO [ConstantElementLoading] State changed → StateTitle
19:16:13.049 [Lua] INFO [ConstantElementOnboardingHandler] State changed → StateTitle
19:16:13.451 [Lua] INFO [PresenceManager] Activity changed splash_screen → title_screen
19:16:14.118 [Lua] INFO [ScriptWorld] Registering level named: “content/levels/ui/title_screen/title_screen” with id: 1
19:16:15.137 [Lua] INFO [StateTitle] Changing state idle → signing_in
19:16:18.249 [Window] Window => inactive
19:16:18.249 [Lua] INFO [Uncategorized] LUA window => DEACTIVATED
19:17:04.691 error: [Backend] Authentication queue join request failed
19:17:04.708 warning: [Lua] WARNING [ErrorManager] Error “SignInError”
stack traceback:
scripts/managers/error/error_manager.lua:31: in function ‘_log_error’
scripts/managers/error/error_manager.lua:107: in function ‘report_error’
scripts/managers/data_service/services/account_service.lua:113: in function <scripts/managers/data_service/services/account_service.lua:104>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:240: in function ‘async’
scripts/foundation/utilities/promise.lua:355: in function ‘update’
scripts/game_states/state_game.lua:518: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:80: in function ‘update’
scripts/main.lua:124: in function ‘update’
scripts/main.lua:174: in function <scripts/main.lua:173>
, message: {
__locals = "
[1] x = Backend error:
Code: 0
Description: Authentication queue join request failed
Traceback:
<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:240: in function ‘async’
scripts/foundation/utilities/promise.lua:355: in function ‘update’
scripts/game_states/state_game.lua:518: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:80: in function ‘update’
scripts/main.lua:124: in function ‘update’
scripts/main.lua:174: in function <scripts/main.lua:173><</Promise Stack>><>@scripts/managers/data_service/services/account_service.lua:85
@scripts/game_states/game/state_title.lua:477<</Promise Context>>;
[2] (*temporary) = function: 0x02ece8c0;
[3] q = table: 0x02e8e560; i = 1; obj = table: 0x02e918f0;
[4] dt = 0.01666700001094; t = 66.854372005455; async = function: 0x01d06290;
[5] self = table: 0x0012d7f0; dt = 0.01666700001094; network_is_active = false; t = 66.854372005455;
[6] self = table: 0x00167900; dt = 0.01666700001094; t = nil;
[7] self = table: 0x00074450; dt = 0.01666700001094;
[8] dt = 0.01666700001094; ",
__traceback = “<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:240: in function ‘async’
scripts/foundation/utilities/promise.lua:355: in function ‘update’
scripts/game_states/state_game.lua:518: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:80: in function ‘update’
scripts/main.lua:124: in function ‘update’
scripts/main.lua:174: in function <scripts/main.lua:173><</Promise Stack>><>@scripts/managers/data_service/services/account_service.lua:85
@scripts/game_states/game/state_title.lua:477<</Promise Context>>”,
code = 0,
description = “Authentication queue join request failed”,
}
19:17:04.708 [Lua] INFO [StateTitle] Changing state signing_in → error
19:17:08.666 [Window] Window => active
19:17:08.666 [Lua] INFO [Uncategorized] LUA window => ACTIVATED
19:17:11.351 [Lua] INFO [StateTitle] Changing state error → idle
19:17:14.481 [Window] Window => inactive
19:17:14.481 [Lua] INFO [Uncategorized] LUA window => DEACTIVATED
19:17:17.246 [Lua] <>shutdown = true<>
19:17:17.246 [Application] Window signals application exit.
19:17:17.331 [Lua] <>shutdown = true<>
19:17:17.331 [Lua] INFO [ConstantElementOnboardingHandler] State changed StateTitle →
19:17:17.333 [Lua] INFO [Log Internal] Global log level set to: 5
19:17:17.333 [Lua] INFO [Log Internal] Global log level set to: 2
[Log end]

Thanks in advance

MV

469

07:13:42.056 [Launcher] LOGGER OPEN
07:13:42.057 [Launcher] Launcher version: Launcher: 1.0.293.0
07:13:42.061 [Launcher] Local time: 17/01/2023 19:13:42
07:13:42.239 [Launcher] Steam name: Candlemass
07:13:42.241 [Launcher] [Main Window] Launcher Directory (AppDomain.CurrentDomain.BaseDirectory): D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\launcher
07:13:42.241 [Launcher] [Main Window] Base Directory: D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE
07:13:42.244 [Launcher] [Main Window] [Parse Arguments] Steam is initialized.
07:13:42.244 [Launcher] [Main Window] [Parse Arguments] Retrieving backend settings for Steam application ‘1361210’ (branch=‘default’)
07:13:42.253 [Launcher] [Main Window] [Parse Arguments] Using backend ‘prod’
07:13:42.254 [Launcher] [Main Window] [Parse Arguments] Bundle dir: D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\bundle
07:13:42.254 [Launcher] [Main Window] [Parse Arguments] Common Ini-file: D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\bundle\application_settings\settings_common.ini
07:13:42.254 [Launcher] [Main Window] [Parse Arguments] Win32 Ini-file: D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\bundle\application_settings\win32_settings.ini
07:13:42.255 [Launcher] [Main Window] OS Version: Microsoft Windows 10.0.22000
07:13:42.256 [Launcher] [Main Window] OS Architecture: X64
07:13:42.256 [Launcher] [Main Window] Framework Version: .NET Framework 4.8.4515.0
07:13:42.357 [Launcher] [Main Window] Launcher was started by: steam(9528)
07:13:42.362 [Launcher] [Main Window] [Load Settings] Load settings from: C:\Users\markv\AppData\Roaming\Fatshark\Darktide\launcher.config
07:13:42.490 [Launcher] [Main Window] [Load Settings] Load settings successful
07:13:42.564 [Launcher] [Main Window] [SysInfo] Found Physical HMONITOR Monitor 0 (Generic PnP Monitor) supporting 22 resolutions
07:13:42.565 [Launcher] [Main Window] [SysInfo] !! Skipping adapter 2: [Software Adapter]!
07:13:42.577 [Launcher] [Main Window] [SysInfo] Getting preferred adapter
07:13:42.577 [Launcher] [Main Window] [SysInfo] Executing GPUDetection.exe
07:13:42.737 [Launcher] [Main Window] [SysInfo] Preferred performance adapter is adapter #1 (NVIDIA GeForce GTX 1660 Ti)
07:13:42.738 [Launcher] [Main Window] [SysInfo] Checking Supported Graphics Features…
07:13:42.743 [Launcher] [Main Window] [SysInfo] Running gpu detection
07:13:42.743 [Launcher] [Main Window] [SysInfo] [GPU Detection] Executing GPUDetection.exe
07:14:17.230 [Launcher] [Main Window] [SysInfo] GPU detection completed.
07:14:17.230 [Launcher] [Main Window] [SysInfo] NVIDIA GPU
07:14:17.230 [Launcher] [Main Window] [SysInfo] DLSS Capability: DLSS_2
07:14:17.230 [Launcher] [Main Window] [SysInfo] RayTracing Capability: NO_RAY_TRACING
07:14:17.230 [Launcher] [Main Window] [SysInfo] Supports DLSS: False
07:14:17.230 [Launcher] [Main Window] [SysInfo] Supports Frame Generation: False
07:14:17.230 [Launcher] [Main Window] [SysInfo] Supports Reflex: False
07:14:17.231 [Launcher] [Main Window] [SysInfo] !! DirectX returns no valid monitors attached for adapter 1 (NVIDIA GeForce GTX 1660 Ti)
07:14:17.231 [Launcher] [Main Window] [SysInfo] ?? Didn’t find a valid display for adapter 1 (NVIDIA GeForce GTX 1660 Ti)?
Potential strange dual-GPU laptop situation?
Defaulting to current desktop resolution on preferred adapter.
07:14:17.231 [Launcher] [Main Window] [SysInfo] Re-Checking Supported Graphics Features…
07:14:17.231 [Launcher] [Main Window] [SysInfo] Running gpu detection
07:14:17.231 [Launcher] [Main Window] [SysInfo] [GPU Detection] Executing GPUDetection.exe
07:14:51.156 [Launcher] [Main Window] [SysInfo] GPU detection completed.
07:14:51.156 [Launcher] [Main Window] [SysInfo] NVIDIA GPU
07:14:51.156 [Launcher] [Main Window] [SysInfo] DLSS Capability: DLSS_2
07:14:51.156 [Launcher] [Main Window] [SysInfo] RayTracing Capability: NO_RAY_TRACING
07:14:51.156 [Launcher] [Main Window] [SysInfo] Supports DLSS: False
07:14:51.156 [Launcher] [Main Window] [SysInfo] Supports Frame Generation: False
07:14:51.156 [Launcher] [Main Window] [SysInfo] Supports Reflex: False
07:14:52.184 [Launcher] [Main Window] [SysInfo] AdapterId: 0 (Intel(R) UHD Graphics 630) OutputId: 0 CurrentResolution: 1920x1080
| AdapterId: 1 (NVIDIA GeForce GTX 1660 Ti) OutputId: 0 CurrentResolution: 1920x1080
| Processor
| Manufacturer: GenuineIntel
| Name: Intel(R) Core™ i7-9750H CPU @ 2.60GHz
| Caption: Intel64 Family 6 Model 158 Stepping 10
| Maxclock: 2601
| Total Memory: 0
| Available Memory:0
07:14:52.293 [Launcher] [Main Window] [Check Exe] Version info for excutable D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe
| File: D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe
| InternalName: Darktide.exe
| OriginalFilename: Darktide.exe
| FileVersion: 1.3.250.407
| FileDescription:
| Product: Warhammer 40,000: Darktide
| ProductVersion: 0.0.3.0 (e250407)
| Debug: False
| Patched: False
| PreRelease: False
| PrivateBuild: False
| SpecialBuild: False
| Language: Language Neutral
|
07:14:52.294 [Launcher] [Main Window] Setting active executable to: Darktide.exe in directory: D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe
07:14:52.295 [Launcher] [Main Window] [CrashMonitor] Crashes, launcher log
07:14:52.295 [Launcher] [Main Window] [CrashMonitor] Default logpath: C:\Users\markv\AppData\Roaming\Fatshark\Darktide\console_logs
07:14:52.295 [Launcher] [Main Window] [CrashMonitor] Default crashpath: C:\Users\markv\AppData\Roaming\Fatshark\Darktide\crash_dumps
07:14:52.295 [Launcher] [Main Window] [CrashMonitor] Default gpucrashpath:
07:14:52.295 [Launcher] [Main Window] [CrashMonitor] Default early crashpath: C:\Users\markv\AppData\Roaming\Fatshark\EarlyCrashReports\crash_dumps
07:14:52.295 [Launcher] [Main Window] Reading crash settings from: D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\bundle\application_settings\settings_common.ini
07:14:52.312 [Launcher] [Main Window] Content revision: 69618
07:14:52.322 [Launcher] [Main Window] Reading crash settings from: D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\bundle\application_settings\win32_settings.ini
07:14:52.331 [Launcher] [Main Window] Crash project: Bishop
07:14:52.331 [Launcher] [Main Window] Crashes, console log path C:\Users\markv\AppData\Roaming\Fatshark\Darktide\console_logs
07:14:52.331 [Launcher] [Main Window] Crashes, console dump path C:\Users\markv\AppData\Roaming\Fatshark\Darktide\crash_dumps
07:14:52.331 [Launcher] [Main Window] Machine ID: 2a6f998f-f362-4fc0-a718-6e5b707869ff
07:14:52.333 [Launcher] [Main Window] [CrashMonitor] Setting up filewatcher for *.log at: C:\Users\markv\AppData\Roaming\Fatshark\Darktide\console_logs
07:14:52.333 [Launcher] [Main Window] [CrashMonitor] Setting up filewatcher for *.dmp at: C:\Users\markv\AppData\Roaming\Fatshark\Darktide\crash_dumps
07:14:52.333 [Launcher] [Main Window] [CrashMonitor] Setting up filewatch for *.nv-gpudmp at: C:\Users\markv\AppData\Roaming\Fatshark\Darktide\GPUCrashDumps
07:14:52.333 [Launcher] [Main Window] [CrashMonitor] Setting up filewatcher for early *.dmp at: C:\Users\markv\AppData\Roaming\Fatshark\EarlyCrashReports\crash_dumps
07:14:52.344 [Launcher] Current language: english
07:14:52.429 [Launcher] Hooking up Fixed Version WebView2 Environment
07:14:52.640 [Launcher] MS Edge WebView2 Runtime Version: 106.0.1370.47
07:14:52.640 [Launcher] Initializing WebView2
07:14:56.087 [Launcher] WebView2 setting up settings
07:14:56.092 [Launcher] WebView2 settings setup completed
07:14:56.093 [Launcher] WebView2 Initialized
07:14:56.813 [Launcher] WebView2 Navigation Completed
07:14:56.895 [Launcher] Running OnWebpageLoaded
07:14:56.897 [Launcher] OnWebpageLoaded completed
07:14:56.897 [Launcher] OnLauncherReady
07:14:57.001 [Launcher] [Quality Settings] Verifying Quality Settings
07:14:57.004 [Launcher] [Quality Settings] Main window enabled
07:14:57.004 [Launcher] [Quality Settings] UI Enabled
07:14:57.005 [Launcher] [Quality Settings] Quality Settings Completed
07:14:57.017 [Launcher] [Quality Settings] Quality Settings Saved
07:14:58.069 [Launcher] [Launch Game] Steam is initialized.
07:14:58.069 [Launcher] [Launch Game] Retrieving backend settings for Steam application ‘1361210’ (branch=‘default’)
07:14:58.070 [Launcher] [Launch Game] Using backend ‘prod’
07:14:58.072 [Launcher] [Launch Game] Launching Game
07:14:58.072 [Launcher] [Launch Game] Executable: D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe
07:14:58.072 [Launcher] [Launch Game] Arguments: -eac-untrusted --bundle-dir …/bundle --ini settings --backend-auth-service-url https://bsp-auth-prod.atoma.cloud --backend-title-service-url https://bsp-td-prod.atoma.cloud
07:14:58.072 [Launcher] [Launch Game] Game Settings At Startup:
| adapter_index = 0
| aspect_ratio = -1
| borderless_fullscreen = false
| detected_user_settings = {
| adapter_index = 0
| borderless_fullscreen = false
| fullscreen = true
| fullscreen_output = 0
| language_id = “en”
| master_render_settings = {
| anti_aliasing_solution = 2
| dlss = 0
| dlss_g = 0
| dlss_master = “off”
| fsr = 3
| fsr2 = 0
| graphics_quality = “low”
| nv_reflex_low_latency = 0
| ray_tracing_quality = “off”
| }
| max_worker_threads = 9
| screen_mode = “fullscreen”
| screen_resolution = [
| 1920
| 1080
| ]
| vsync = false
| }
| fullscreen = true
| fullscreen_output = 0
| gamma = -0.65
| gore_settings = {
| blood_decals_enabled = true
| gibbing_enabled = false
| minion_wounds_enabled = false
| }
| interface_settings = {
| intro_cinematic_enabled = false
| }
| language_id = “en”
| launcher_overrides = {
| }
| master_render_settings = {
| ambient_occlusion_quality = “low”
| anti_aliasing_solution = 0
| dlss = 0
| dlss_g = 0
| dlss_master = “off”
| dof_quality = “medium”
| fsr = 0
| fsr2 = 0
| gi_quality = “low”
| graphics_quality = “custom”
| lens_flare_quality = “off”
| light_quality = “medium”
| nv_reflex_framerate_cap = 2
| nv_reflex_low_latency = 0
| ray_tracing_quality = “off”
| ssr_quality = “off”
| texture_quality = “low”
| volumetric_fog_quality = “low”
| }
| max_worker_threads = 9
| performance_settings = {
| decal_lifetime = 10
| max_blood_decals = 5
| max_impact_decals = 5
| max_ragdolls = 3
| }
| render_settings = {
| ao_enabled = true
| baked_ddgi = true
| bloom_enabled = false
| cacao_downsampled = false
| cacao_quality = 2
| decals_enabled = true
| display_noise_enabled = true
| dlss_enabled = false
| dlss_g_enabled = false
| dof_enabled = true
| dof_high_quality = false
| dxr = false
| fsr_enabled = false
| fsr_quality = 0
| fsr2_enabled = false
| fxaa_enabled = false
| gamma = 2.2
| hdr_rgb_format = “R11G11B10F”
| jitter_enabled = false
| lens_flares_enabled = false
| lens_quality_color_fringe_enabled = false
| lens_quality_distortion_enabled = false
| lens_quality_enabled = false
| light_shafts_enabled = false
| local_lights_max_dynamic_shadow_distance = 50
| local_lights_max_non_shadow_casting_distance = 0
| local_lights_max_static_shadow_distance = 100
| local_lights_shadow_atlas_size = [
| 1024
| 1024
| ]
| local_lights_shadow_map_filter_quality = “low”
| local_lights_shadows_enabled = true
| lod_object_multiplier = 1
| lod_scatter_density = 0.11
| motion_blur_enabled = false
| nv_framerate_cap = 60
| nv_low_latency_boost = false
| nv_low_latency_markers = true
| nv_low_latency_mode = false
| outline_enabled = true
| particles_capacity_multiplier = 1
| particles_simulation_lod = 0
| rough_transparency_enabled = false
| rt_checkerboard_reflections = true
| rt_light_quality = “high”
| rt_mixed_reflections = false
| rt_particle_reflections_enabled = false
| rt_reflections_enabled = false
| rt_shadow_ray_multiplier = 2
| rt_transparent_reflections_enabled = false
| rtxgi_enabled = false
| rtxgi_scale = 0.5
| sharpen_enabled = true
| skin_material_enabled = false
| ssr_enabled = false
| ssr_high_quality = false
| static_sun_shadow_map_size = [
| 2048
| 2048
| ]
| static_sun_shadows = true
| sun_flare_enabled = false
| sun_shadow_map_filter_quality = “medium”
| sun_shadow_map_size = [
| 2048
| 2048
| ]
| sun_shadows = true
| taa_enabled = false
| ui_bloom_enabled = false
| upscaling_enabled = false
| upscaling_mode = “none”
| upscaling_quality = “ultra_performance”
| vertical_fov = 66
| volumetric_data_size = [
| 80
| 64
| 96
| ]
| volumetric_extrapolation_high_quality = false
| volumetric_extrapolation_volumetric_shadows = false
| volumetric_lighting_local_lights = false
| volumetric_reprojection_amount = 0.875
| volumetric_volumes_enabled = true
| world_interaction_size = [
| 512
| 512
| ]
| world_space_motion_vectors = true
| }
| screen_mode = “fullscreen”
| screen_resolution = [
| 1920
| 1080
| ]
| sound = {
| }
| sound_settings = {
| options_music_slider = 41
| }
| texture_settings = {
| “content/texture_categories/character_bc” = 2
| “content/texture_categories/character_bca” = 2
| “content/texture_categories/character_bcm” = 2
| “content/texture_categories/character_hm” = 2
| “content/texture_categories/character_mask” = 2
| “content/texture_categories/character_mask2” = 2
| “content/texture_categories/character_nm” = 2
| “content/texture_categories/character_orm” = 2
| “content/texture_categories/environment_bc” = 2
| “content/texture_categories/environment_bca” = 2
| “content/texture_categories/environment_hm” = 2
| “content/texture_categories/environment_nm” = 2
| “content/texture_categories/environment_orm” = 2
| “content/texture_categories/weapon_bc” = 2
| “content/texture_categories/weapon_bca” = 2
| “content/texture_categories/weapon_hm” = 2
| “content/texture_categories/weapon_mask” = 2
| “content/texture_categories/weapon_nm” = 2
| “content/texture_categories/weapon_orm” = 2
| }
| threads = {
| }
| version = 2
| vsync = false
07:14:58.100 [Launcher] [Launch Game] Running shader cache builder
07:14:58.112 [Launcher] [Launch Game] [ShaderCacheBuilder] Executing darktide_shader_cache_builder.exe with args: -i “D:\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\shader_cache\bundled_shader_cache.hans” -o “C:\Users\markv\AppData\Roaming\Fatshark\Darktide\shader_cache.hans” -device-index 0
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] =======================================================
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] Darktide Shader Cache Builder
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] =======================================================
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] -o ${output_file/folder}
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] -i ${input_file/folder}
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] -b Build input folder into a cache {Default}
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] -v Validate input cache file
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] -c Compress input cache files and bundle them into a single file
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] -device-index Specify which adapter index to compile shaders for
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] Choosing adapter: NVIDIA GeForce GTX 1660 Ti
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] Validating Cache
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] Pipeline library is valid
07:14:59.297 [Launcher] [Launch Game] [ShaderCacheBuilder] Extracting shaders
07:14:59.871 [Launcher] [Launch Game] [ShaderCacheBuilder] Cache is valid
07:14:59.874 [Launcher] [Launch Game] Shader cache builder completed.
07:14:59.874 [Launcher] [Launch Game] Using EAC: False
07:15:00.055 [Launcher] [Launch Game] Game starting…
07:17:29.057 [Launcher] [Launch Game] [Process Exit] Exit code: 0x00000000
07:17:29.057 [Launcher] [Launch Game] [Process Exit] Start time: 1/17/2023 7:14:59 PM
07:17:29.057 [Launcher] [Launch Game] [Process Exit] Exit time: 1/17/2023 7:17:28 PM
07:17:29.057 [Launcher] [Launch Game] [Process Exit] Peak physical memory: 1956196352
07:17:29.057 [Launcher] [Launch Game] [Process Exit] Peak paged memory: 3530104832
07:17:29.057 [Launcher] [Launch Game] [Process Exit] Peak virtual memory: 34836611072
07:17:29.057 [Launcher] [Launch Game] LOGGER CLOSE
07:17:29.057 [Launcher] [Launch Game]

470

This got solved with the latest patch. Thank you team.

471

It definitely has not been fixed. I’ve been getting the error for the last two days.

472

I am able to log in for the first time since patch 1.0.20. It only worked after I verified files and ran steam as admin. I’m pretty lost why this is, but I can log in consistently for the first time in over a month so I’m not complaining.

Well done!

473

Back to where I was for the past ~two months.

I had no issues last night, but I’m back to where I was even running steam as admin. Example log from last night where I successfully played for the first time since patch 1.0.20:
console-2023-01-28-02.52.12-9d73c7b2-f28f-4093-adf6-c8edd7fa8bc6.log (484.7 KB)

I was able to log in multiple times with no issues. I haven’t changed anything, I did not even shut my computer down last night!

Issue Description:
Backend Error
Error Signing in

Crash Report (If Applicable):

Steps to Reproduce:

  1. Start game
  2. Press Space to Continue
  3. fail to sign in:
    image
    image1526×849 43 KB

Platform:
Steam

Player ID:
whoamit

Approx. Time of Issue & Timezone:
1/28/23 4:00 PM EST

Upload Console Log:

console-2023-01-28-22.15.10-04e9ffc1-882c-4e54-99b2-1180c47a2a1d.log (21.7 KB)

474

@FatsharkJulia I don’t understand what has changed…

excerpt from my console logs last night:
02:52:28.171 [Lua] INFO [PresenceManager] Activity changed splash_screen → title_screen
02:52:30.558 [Lua] INFO [StateTitle] Changing state idle → signing_in
02:52:32.141 [Backend] Joined authentication queue at position 1

excerpt from my console logs today:
22:13:25.978 [Lua] INFO [StateTitle] Changing state idle → signing_in
22:13:30.505 warning: [EOS] 000001E8916BC690: invalid HTTP response code received. URL: https://api.epicgames.dev/sdk/v1/default?platformId=WIN, HTTP code: 0, content length: 0, actual payload size: 0
22:13:30.505 warning: [EOS] 000001E8916BC690: request failed, libcurl error: 6 (Couldn’t resolve host name)

I do not have Kapersky, and I do not have any third party antivirus and nothing has been changed in my windows fire wall settings. I got to play last night for the first time in weeks, but it looks like my hopes that the issue was resolved with 1.0.23 have been foiled.

475

It let me past the login screen once. retrying login gave me the same login error I’ve always had.

Issue Description:
Backend Error
Error Signing in

Crash Report (If Applicable):

Steps to Reproduce:

  1. Start game
  2. Press Space to Continue
  3. Select character
  4. Backend error message displays when loading in

Platform:
Steam

Player ID:
whoamit

Approx. Time of Issue & Timezone:
1/28/23 4:00 PM EST

Upload Console Log:
console-2023-01-28-22.48.56-b453277f-c214-4a35-801f-e0fff86e9357.log (82.2 KB)

476

after renewing my gamepass account the problem appear for me, and there is nothing that solve it!

just some parts of the error:

04:20:15.619 error: [Lua] ERROR [XboxLive] XboxLiveUtils.user_id(): Missing Xbox Live user
04:20:17.293 [Lua] INFO [StateTitle] Changing state idle → account_signin
04:20:17.781 [XUser] UserDeviceAssociationChangedCallback() : device Id: 00000000-00000000-00000000-00000000-00000000-00000000-00000000-00000000, old user: 0x0, new user: 0x10ca100000000001

These URL’s doesnt work:
04:20:20.283 [Lua] INFO [BackendManager] Got backend_config.json from title storage: {
“authentication_service_url”: “https://bsp-auth-prod.atoma.cloud”,
“title_service_url”: “https://bsp-td-prod.atoma.cloud”
}

[1] x = Backend error:
Code: 401
Description: Could not authenticate with Xbox Live
Traceback:
<>Error in promise resolve

477

Any solution?

478

Cannot login. Backend Error.

Crash Report (If Applicable):
Attached.
console-2023-02-08-00.54.40-92e45e96-c6ff-4253-8fef-5b29790932b4.log (31.0 KB)

Steps to Reproduce:
Try to login. Backend error after latest patch. Try everything listed above, experimental build, VPN, Virus scanner exclusions, nothing works. Cry.

Platform:
[Steam]

Player ID:
76561198008063556

Approx. Time of Issue & Timezone:
[02/08/2023, 09:00AM] [AEST]

479

OK, resolved. I tried adding Dartide.exe to my Norton antivirus exclusions, which didn’t work. Disabling AV entirely did. Experimentation found that if I added the entire Darktide folder to AV exclusions instead of just the executable, it worked and allowed me to launch in both the vanilla and experimental versions.

480

any solution, for the game pass users???

481

After the latest patch (1.0.30) i cant play the game because i get Backend error (error signing in) (Gamepass version of the game)
I never got this error before this patch so idk, tried verifying game files and it didnt help

1 Like
482

For Microsoft Store/Game Pass users, please make sure you are logged in to the same account as your Xbox app on the Microsoft Store app also.

483

different MS store account was never a problem prior to the last big patch. now i get backend error in this situation UNLESS i get put in the login queue, then the game works properly. Hope this info helps you resolve the issue.

484

yeah big patch broke something or perhaps it was intentional who knows

485

man i love not being able to even log in into the game for two weeks so i can enjoy crashing every match