KNOWN ISSUE: Backend Error

Warhammer 40,000: Darktide Technical Support
446

Issue Description:

Can’t get to the character selection screen. Error:

Backend error. Error signing in.

Error Displayed (If Applicable):

Backend error. Error signing in.

Steps to Reproduce:

  1. Launch the game.

Platform:
Steam

Player ID:

Approx. Time of Issue & Timezone:
[12/25/2022,9:42PM] [Eastern Time]

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:

Upload Console Log:

[Log version] 1
[Session] d4d6106f-1413-4ded-9f3c-f8daa799e70a
UTC time stamps
02:27:12.001 [Application] STARTUP: setup_crash_report, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3564
02:27:12.001 [Application] STARTUP: DLCList::setup, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3576
02:27:12.001 [Application] STARTUP: setup_timer, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3579
02:27:12.001 [Application] STARTUP: make system_info, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3584
02:27:12.001 [Application] STARTUP: setup_jobs, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3587
02:27:12.002 [Application] STARTUP: setup_resources, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3603
02:27:12.033 [Application] STARTUP: make game, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3629
02:27:12.042 [HTTP Cache] Initialized cache: C:\Users\antho\AppData\Roaming\Fatshark\Darktide\http_cache.db
02:27:12.042 [HTTP Cache] Cache file size: 75476 kB
02:27:12.042 [Backend] Created
02:27:12.042 [Application] STARTUP: init steam, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3634
02:27:12.149 [Application] STARTUP: setup eos, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3655
02:27:12.160 [EOS] Overlay will not load, because it was explicitly disabled when creating the platform
02:27:12.168 [EOS] [AntiCheatClient] Anti-cheat client not available. Verify that the game was started using the anti-cheat bootstrapper if you intend to use it.
02:27:12.168 [EOS] Failed to get EAC client, make sure the game is started from the EAC bootstrapper
02:27:12.168 [Application] STARTUP: setup renderer, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3663
02:27:12.260 [D3D12_RENDER_DEVICE] choosing adapter: 0 (NVIDIA GeForce RTX 2070 SUPER)
02:27:14.007 [D3D12_RENDER_DEVICE] TILED RESOURCES TIER2 SUPPORTED: true
02:27:14.007 [D3D12_RENDER_DEVICE] D3D12_RAYTRACING_TIER_1_1 SUPPORTED: true
02:27:14.923 [Application] — CPU
CPU: Intel(R) Core™ i7-8700 CPU @ 3.20GHz
Vendor: GenuineIntel
Logical processors: 12
Family: 0:6, Model: 9:14
Type: 0, Stepping: 10
Features: SSE SSE2 SSE3 SSSE3 SSE4.1 SSE4.2
Feature bits:
EBX: 00000111 00010000 00001000 00000000
ECX: 11111110 11111010 11110011 10000111
EDX: 10111111 11101011 11111011 11111111
— Memory
Physical Total: 16315MB
Available: 9128MB
— OS
Windows version 10.0 build 19045, 64 bit
Windows 10
Machine ID f42b24df-b43a-4d95-ad76-37fbffae8c65
<>os_build = 19045<>
— Network
Network interface: Intel(R) Ethernet Connection (7) I219-V (IPv4, IPv6)
— Input
Input device: XInput Device #1
— Volume
Volume for path ‘C:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries/…/bundle’ is on SSD
— Graphics
Graphics card: NVIDIA GeForce RTX 2070 SUPER (DirectX 12.1, 8003MB) Driver version: 52756
Graphics card: Microsoft Basic Render Driver (DirectX 12.1, 0MB)
<>graphics_card = NVIDIA GeForce RTX 2070 SUPER<>
<>driver = 52756<>

02:27:14.924 [Application] STARTUP: setup_window, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3667
02:27:14.930 [Window] Window => active
02:27:14.951 [Application] STARTUP: setup input, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3678
02:27:14.957 [Application] STARTUP: setup physics, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3684
02:27:14.967 [Application] STARTUP: config renderer, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3687
02:27:15.423 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
02:27:15.423 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
02:27:15.423 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
02:27:15.423 [RenderInterface] user specified render setting: local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
02:27:15.423 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
02:27:15.982 warning: [Shaders] could not find any pipeline for ‘#ID[2a340f46]’
02:27:15.994 [Application] STARTUP: setup boot packages, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3690
02:27:16.232 [Application] STARTUP: setup physics properties, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3692
02:27:16.232 [Application] STARTUP: setup network, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3694
02:27:16.232 [Save] Save dir: C:\Users\antho\AppData\Roaming\Fatshark\Darktide
02:27:16.232 [Application] STARTUP: game init, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3733
02:27:16.290 [Lua] [ParameterResolver] Resolving Game Parameters
02:27:16.290 [Lua] [ParameterResolver] Resolving Development Parameters
02:27:16.290 [Lua] [GameStateMachine] Init state StateBoot
02:27:16.294 [Lua] [GameStateMachine] Init state StateLoadRenderSettings
02:27:16.294 [Application] STARTUP: pre update loop, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 4155
02:27:16.296 [EOS] Updating Platform SDK Config, Time: 4.126215
02:27:16.311 [SteamStats] RequestCurrentStats success: true
02:27:16.314 [Lua] [RenderSettings] Time to save settings: 0.9ms
02:27:16.314 [Application] apply_user_settings
02:27:16.400 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
02:27:16.400 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
02:27:16.400 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
02:27:16.496 warning: [Shaders] could not find any pipeline for ‘#ID[2a340f46]’
02:27:16.501 [Lua] [RenderSettings] Time to apply settings: 186.1ms
02:27:16.501 [Lua] [RenderSettings] Time to save settings: 0.5ms
02:27:16.501 [Application] apply_user_settings
02:27:16.588 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
02:27:16.588 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
02:27:16.588 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
02:27:16.691 warning: [Shaders] could not find any pipeline for ‘#ID[2a340f46]’
02:27:16.697 [Lua] [RenderSettings] Time to apply settings: 195.7ms
02:27:16.697 [Lua] [RenderSettings] Time to save settings: 0.6ms
02:27:16.697 [Application] apply_user_settings
02:27:16.782 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
02:27:16.782 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
02:27:16.782 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
02:27:16.874 warning: [Shaders] could not find any pipeline for ‘#ID[2a340f46]’
02:27:16.878 [Lua] [RenderSettings] Time to apply settings: 181.0ms
02:27:16.879 [Lua] [RenderSettings] Time to save settings: 0.5ms
02:27:16.879 [Application] apply_user_settings
02:27:16.945 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
02:27:16.945 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
02:27:16.945 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
02:27:17.029 warning: [Shaders] could not find any pipeline for ‘#ID[2a340f46]’
02:27:17.033 [Lua] [RenderSettings] Time to apply settings: 153.9ms
02:27:17.033 [Lua] [RenderSettings] Time to save settings: 0.5ms
02:27:17.034 [Lua] [RenderSettings] Time to save settings: 0.3ms
02:27:17.034 [Application] apply_user_settings
02:27:17.088 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
02:27:17.088 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
02:27:17.088 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
02:27:17.167 warning: [Shaders] could not find any pipeline for ‘#ID[2a340f46]’
02:27:17.172 [Lua] [RenderSettings] Time to apply settings: 138.2ms
02:27:17.172 [Lua] [RenderSettings] Time to save settings: 0.5ms
02:27:17.172 [Application] apply_user_settings
02:27:17.228 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
02:27:17.228 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
02:27:17.228 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
02:27:17.319 warning: [Shaders] could not find any pipeline for ‘#ID[2a340f46]’
02:27:17.324 [Lua] [RenderSettings] Time to apply settings: 151.3ms
02:27:17.324 [Lua] [RenderSettings] Time to save settings: 0.5ms
02:27:17.329 [Lua] [GameStateMachine] Changing state to StateLoadBootAssets
02:27:17.600 [EOS] SDK Config Platform Update Request Successful, Time: 5.394487
02:27:17.607 [EOS] Start Session (User: …)
02:27:17.611 warning: [EOS] EOS SDK Analytics disabled for route [1].
02:27:17.622 [EOS] Updating Product SDK Config, Time: 5.428688
02:27:17.765 [EOS] Start Session (User: …)
02:27:17.864 [EOS] SDK Config Product Update Request Successful, Time: 5.662147
02:27:17.866 [EOS] SDK Config Data - Watermark: -934553538
02:27:17.866 [EOS] ScheduleNextSDKConfigDataUpdate - Time: 5.662147, Update Interval: 346.425964
02:27:18.458 [Lua] [LocalizationManager] Setup localizers
02:27:18.683 [Lua] [GameStateMachine] Changing state to StateRequireScripts
02:27:18.683 [Lua] INFO [Log Internal] Exceptions will be handled by Crashify
02:27:18.683 [Lua] INFO [Log Internal] Global log level set to: 2
02:27:18.683 [Lua] <>project = bishop<>
02:27:18.683 [Lua] <>project_branch = rel_2022_12_05_patch1.0.2x_external<>
02:27:18.683 [Lua] <>build = release<>
02:27:18.683 [Lua] <>platform = win32<>
02:27:18.683 [Lua] <>title_id = 4711<>
02:27:18.683 [Lua] <>content_revision = 69618<>
02:27:18.683 [Lua] <>engine_revision = 436a75ea97a6666519b6f433ca1879c3f9561ae6<>
02:27:18.683 [Lua] <>rendering_backend = dx12<>
02:27:18.683 [Lua] <>teamcity_build_id = 250601<>
02:27:18.683 [Lua] <>server = false<>
02:27:18.683 [Lua] <>backend_env = prod<>
02:27:18.683 [Lua] <>steam = true<>
02:27:18.683 [Lua] <>steam_id = 110000101cb31c5<>
02:27:18.683 [Lua] <>steam_user_name = Trurl<>
02:27:18.684 [Lua] <>steam_app_id = 1361210<>
02:27:18.684 [Lua] <>machine_id = f42b24df-b43a-4d95-ad76-37fbffae8c65<>
02:27:18.684 [Lua] INFO [Testify] Ready!
02:27:18.765 [Lua] INFO [ImpactFxInjector] Found override for “void_shield” impact fx on damage_type: metal_slashing_medium
02:27:18.768 [Lua] INFO [ImpactFxInjector] Found override for “void_shield” impact fx on damage_type: metal_slashing_heavy
02:27:18.892 [Lua] INFO [GameStateMachine] Changing state to StateLoadAudioSettings
02:27:18.942 [Lua] INFO [GameStateMachine] Changing state to StateGame
02:27:18.943 [Lua] INFO [Input Manager] Adding a default setting for input service type [Debug]
02:27:18.943 [Lua] INFO [Input Manager] Adding a default setting for input service type [FreeFlight]
02:27:18.943 [Lua] INFO [Input Manager] Adding a default setting for input service type [Ingame]
02:27:18.943 [Lua] INFO [Input Manager] Adding a default setting for input service type [Imgui]
02:27:18.943 [Lua] INFO [Input Manager] Adding a default setting for input service type [View]
02:27:18.943 [Lua] INFO [Input Manager] Created a InputService of type [Ingame]
02:27:18.943 [Lua] INFO [PrivilegesManager] Using permissive privileges manager
02:27:18.943 [Lua] INFO [FrameRateManager] Initializing framerate cap to 60 fps.
02:27:18.943 [Lua] INFO [PrivilegesManager] Using permissive privileges manager
02:27:18.944 [Lua] INFO [Input Manager] Init device: mouse, 1
02:27:18.944 [Lua] INFO [Input Manager] Init device: xbox_controller, 1
02:27:18.944 [Lua] INFO [Input Manager] Init device: xbox_controller, 2
02:27:18.944 [Lua] INFO [Input Manager] Init device: xbox_controller, 3
02:27:18.944 [Lua] INFO [Input Manager] Init device: xbox_controller, 4
02:27:18.944 [Lua] INFO [Input Manager] Init device: keyboard, 1
02:27:18.944 [Lua] INFO [Input Manager] Using input from: mouse(1), it being the latest having a button pressed
02:27:18.944 [Lua] INFO [Input Manager] Using input from: keyboard(1)
02:27:18.944 [Lua] INFO [MechanismManager] Initialized without mechanism
02:27:18.944 [Lua] INFO [ConnectionManager] Combined hash: a4495259bd923645
02:27:18.946 [Lua] INFO [PrivilegesManager] Using permissive privileges manager
02:27:18.946 [Lua] INFO [AccountManager] Using base account manager
02:27:18.956 [Lua] INFO [GameStateMachine] Init state StateSplash
02:27:18.957 [Lua] INFO [Input Manager] Created a InputService of type [View]
02:27:18.957 [Lua] INFO [ConstantElementLoading] State changed nil →
02:27:18.957 [Lua] INFO [ConstantElementOnboardingHandler] State changed nil →
02:27:19.183 warning: [Unit] Failed assigning a material to slot #ID[4d690cdd] in mesh #ID[1457bf7f] and unit #ID[4c75c4f2a74cb287], assigning default material instead.
02:27:19.183 [Lua] INFO [ScriptWorld] Registering level named: “content/levels/ui/video_view/video_view” with id: 1
02:27:21.621 [Lua] INFO [GameStateMachine] Changing state to StateTitle
02:27:21.622 [Lua] INFO [ConstantElementLoading] State changed → StateTitle
02:27:21.622 [Lua] INFO [ConstantElementOnboardingHandler] State changed → StateTitle
02:27:21.740 [Lua] INFO [ScriptWorld] Registering level named: “content/levels/ui/title_screen/title_screen” with id: 1
02:27:21.905 [Lua] INFO [PresenceManager] Activity changed splash_screen → title_screen
02:27:22.522 [Lua] INFO [StateTitle] Changing state idle → signing_in
02:27:27.422 error: [Backend] Authentication queue join request failed

Upload darktide_launcher.log:

02:39:48.816 [Launcher] [Launch Game] Running shader cache builder
02:39:48.820 [Launcher] [Launch Game] [ShaderCacheBuilder] Executing darktide_shader_cache_builder.exe with args: -i “C:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\shader_cache\bundled_shader_cache.hans” -o “C:\Users\antho\AppData\Roaming\Fatshark\Darktide\shader_cache.hans” -device-index 0
02:39:49.128 [Launcher] [Launch Game] [ShaderCacheBuilder] =======================================================
02:39:49.128 [Launcher] [Launch Game] [ShaderCacheBuilder] Darktide Shader Cache Builder
02:39:49.128 [Launcher] [Launch Game] [ShaderCacheBuilder] =======================================================
02:39:49.128 [Launcher] [Launch Game] [ShaderCacheBuilder] -o ${output_file/folder}
02:39:49.128 [Launcher] [Launch Game] [ShaderCacheBuilder] -i ${input_file/folder}
02:39:49.128 [Launcher] [Launch Game] [ShaderCacheBuilder] -b Build input folder into a cache {Default}
02:39:49.128 [Launcher] [Launch Game] [ShaderCacheBuilder] -v Validate input cache file
02:39:49.128 [Launcher] [Launch Game] [ShaderCacheBuilder] -c Compress input cache files and bundle them into a single file
02:39:49.128 [Launcher] [Launch Game] [ShaderCacheBuilder] -device-index Specify which adapter index to compile shaders for
02:39:49.128 [Launcher] [Launch Game] [ShaderCacheBuilder] Choosing adapter: NVIDIA GeForce RTX 2070 SUPER
02:39:49.128 [Launcher] [Launch Game] [ShaderCacheBuilder] Validating Cache
02:39:49.128 [Launcher] [Launch Game] [ShaderCacheBuilder] Pipeline library is valid
02:39:49.128 [Launcher] [Launch Game] [ShaderCacheBuilder] Extracting shaders
02:39:49.620 [Launcher] [Launch Game] [ShaderCacheBuilder] Cache is valid
02:39:49.623 [Launcher] [Launch Game] Shader cache builder completed.
02:39:49.623 [Launcher] [Launch Game] Using EAC: False
02:39:49.647 [Launcher] [Launch Game] Game starting…

447

I think this may have been my internet connection causing problems. Nothing to see here.

448

Issue I played on gamepass not enough ppl there. Bought Steam version today uninstalled gamepass version. Installed steam. Now all i have i cant play the game over and over i Get backend Error/ Error signing in have tried everything in this section nothing works at all. Only option i have is to refund if it does not get fixed.

[Log version] 1
[Session] 90ced695-a091-459d-a1b1-06a6bfb1e1ea
UTC time stamps
07:42:52.851 [Application] STARTUP: setup_crash_report, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3564
07:42:52.851 [Application] STARTUP: DLCList::setup, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3576
07:42:52.851 [Application] STARTUP: setup_timer, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3579
07:42:52.852 [Application] STARTUP: make system_info, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3584
07:42:52.852 [Application] STARTUP: setup_jobs, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3587
07:42:52.853 [Application] STARTUP: setup_resources, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3603
07:42:52.894 [Application] STARTUP: make game, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3629
07:42:52.907 [HTTP Cache] Initialized cache: C:\Users\Bhall\AppData\Roaming\Fatshark\Darktide\http_cache.db
07:42:52.907 [HTTP Cache] Cache file size: 12 kB
07:42:52.907 [Backend] Created
07:42:52.907 [Application] STARTUP: init steam, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3634
07:42:53.042 [Application] STARTUP: setup eos, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3655
07:42:53.054 [EOS] Overlay will not load, because it was explicitly disabled when creating the platform
07:42:53.066 [EOS] [AntiCheatClient] Anti-cheat client not available. Verify that the game was started using the anti-cheat bootstrapper if you intend to use it.
07:42:53.066 [EOS] Failed to get EAC client, make sure the game is started from the EAC bootstrapper
07:42:53.066 [Application] STARTUP: setup renderer, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3663
07:42:53.164 [D3D12_RENDER_DEVICE] choosing adapter: 0 (AMD Radeon RX 5600 XT)
07:42:54.107 [D3D12_RENDER_DEVICE] TILED RESOURCES TIER2 SUPPORTED: true
07:42:54.107 [D3D12_RENDER_DEVICE] D3D12_RAYTRACING_TIER_1_1 SUPPORTED: false
07:42:54.898 [Application] — CPU
CPU: AMD Ryzen 5 2600 Six-Core Processor
Vendor: AuthenticAMD
Logical processors: 12
Family: 8:15, Model: 0:8
Type: 0, Stepping: 2
Features: SSE SSE2 SSE3 SSSE3 SSE4.1
Feature bits:
EBX: 00000100 00001100 00001000 00000000
ECX: 01111110 11011000 00110010 00001011
EDX: 00010111 10001011 11111011 11111111
— Memory
Physical Total: 32715MB
Available: 20037MB
— OS
Windows version 10.0 build 19045, 64 bit
Windows 10
Machine ID 40fb1757-9c0c-4f07-9573-232bc29bd849
<>os_build = 19045<>
— Network
Network interface: Realtek PCIe GbE Family Controller (IPv4, IPv6)
— Input
No input devices detected.
— Volume
Volume for path ‘C:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries/…/bundle’ is on SSD
— Graphics
Graphics card: AMD Radeon RX 5600 XT (DirectX 12.1, 6103MB) Driver version: public: 22.11.2 ; internal: 22.20.29.10-221130a-386458C-AMD-Software-Adrenalin-Edition
Graphics card: Microsoft Basic Render Driver (DirectX 12.1, 0MB)
<>graphics_card = AMD Radeon RX 5600 XT<>
<>driver = public: 22.11.2 ; internal: 22.20.29.10-221130a-386458C-AMD-Software-Adrenalin-Edition<>

07:42:54.898 [Application] STARTUP: setup_window, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3667
07:42:54.912 [Window] Window => active
07:42:54.947 [Application] STARTUP: setup input, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3678
07:42:54.960 [Application] STARTUP: setup physics, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3684
07:42:54.965 [Application] STARTUP: config renderer, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3687
07:42:55.344 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
07:42:55.344 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
07:42:55.344 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
07:42:55.344 [RenderInterface] user specified render setting: local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
07:42:55.344 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
07:42:57.923 [Application] STARTUP: setup boot packages, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3690
07:42:58.171 [Application] STARTUP: setup physics properties, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3692
07:42:58.171 [Application] STARTUP: setup network, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3694
07:42:58.171 [Save] Save dir: C:\Users\Bhall\AppData\Roaming\Fatshark\Darktide
07:42:58.172 [Application] STARTUP: game init, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 3733
07:42:58.181 [Lua] [ParameterResolver] Resolving Game Parameters
07:42:58.181 [Lua] [ParameterResolver] Resolving Development Parameters
07:42:58.181 [Lua] [GameStateMachine] Init state StateBoot
07:42:58.182 [Lua] [GameStateMachine] Init state StateLoadRenderSettings
07:42:58.182 [Application] STARTUP: pre update loop, File: D:\a\d\rel_engine_darktide\release\rel_2022_12_05_Patch1.0.2x\runtime\application\application.cpp, Line: 4155
07:42:58.182 [EOS] Updating Platform SDK Config, Time: 5.116248
07:42:58.186 [SteamStats] RequestCurrentStats success: true
07:42:58.187 [Application] apply_user_settings
07:42:58.469 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
07:42:58.469 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
07:42:58.469 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
07:42:58.590 [Lua] [RenderSettings] Time to apply settings: 403.1ms
07:42:58.591 [Lua] [RenderSettings] Time to save settings: 0.8ms
07:42:58.591 [Application] apply_user_settings
07:42:58.710 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
07:42:58.710 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
07:42:58.710 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
07:42:58.843 [Lua] [RenderSettings] Time to apply settings: 251.9ms
07:42:58.844 [Lua] [RenderSettings] Time to save settings: 0.8ms
07:42:58.844 [Application] apply_user_settings
07:42:58.962 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
07:42:58.962 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
07:42:58.962 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
07:42:59.102 [Lua] [RenderSettings] Time to apply settings: 258.3ms
07:42:59.103 [Lua] [RenderSettings] Time to save settings: 0.8ms
07:42:59.104 [Lua] [RenderSettings] Time to save settings: 0.6ms
07:42:59.104 [Application] apply_user_settings
07:42:59.232 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
07:42:59.232 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
07:42:59.232 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
07:42:59.368 [Lua] [RenderSettings] Time to apply settings: 264.7ms
07:42:59.369 [Lua] [RenderSettings] Time to save settings: 0.8ms
07:42:59.371 [Lua] [GameStateMachine] Changing state to StateLoadBootAssets
07:42:59.826 [EOS] SDK Config Platform Update Request Successful, Time: 6.729136
07:42:59.829 [EOS] Start Session (User: …)
07:42:59.829 warning: [EOS] EOS SDK Analytics disabled for route [1].
07:42:59.832 [EOS] Updating Product SDK Config, Time: 6.759560
07:42:59.975 [EOS] Start Session (User: …)
07:43:00.396 [EOS] SDK Config Product Update Request Successful, Time: 7.030655
07:43:00.399 [EOS] SDK Config Data - Watermark: -934553538
07:43:00.400 [EOS] ScheduleNextSDKConfigDataUpdate - Time: 7.030655, Update Interval: 359.430511
07:43:00.969 [Lua] [LocalizationManager] Setup localizers
07:43:01.018 [Lua] [GameStateMachine] Changing state to StateRequireScripts
07:43:01.019 [Lua] INFO [Log Internal] Exceptions will be handled by Crashify
07:43:01.019 [Lua] INFO [Log Internal] Global log level set to: 2
07:43:01.019 [Lua] <>project = bishop<>
07:43:01.019 [Lua] <>project_branch = rel_2022_12_05_patch1.0.2x_external<>
07:43:01.019 [Lua] <>build = release<>
07:43:01.019 [Lua] <>platform = win32<>
07:43:01.019 [Lua] <>title_id = 4711<>
07:43:01.019 [Lua] <>content_revision = 69618<>
07:43:01.019 [Lua] <>engine_revision = 436a75ea97a6666519b6f433ca1879c3f9561ae6<>
07:43:01.019 [Lua] <>rendering_backend = dx12<>
07:43:01.019 [Lua] <>teamcity_build_id = 250601<>
07:43:01.019 [Lua] <>server = false<>
07:43:01.019 [Lua] <>backend_env = prod<>
07:43:01.019 [Lua] <>steam = true<>
07:43:01.019 [Lua] <>steam_id = 11000010d2d79ba<>
07:43:01.019 [Lua] <>steam_user_name = Brakon<>
07:43:01.019 [Lua] <>steam_app_id = 1361210<>
07:43:01.019 [Lua] <>machine_id = 40fb1757-9c0c-4f07-9573-232bc29bd849<>
07:43:01.019 [Lua] INFO [Testify] Ready!
07:43:01.145 [Lua] INFO [ImpactFxInjector] Found override for “void_shield” impact fx on damage_type: metal_slashing_medium
07:43:01.150 [Lua] INFO [ImpactFxInjector] Found override for “void_shield” impact fx on damage_type: metal_slashing_heavy
07:43:01.257 [Lua] INFO [GameStateMachine] Changing state to StateLoadAudioSettings
07:43:01.330 [Lua] INFO [GameStateMachine] Changing state to StateGame
07:43:01.331 [Lua] INFO [Input Manager] Adding a default setting for input service type [Debug]
07:43:01.331 [Lua] INFO [Input Manager] Adding a default setting for input service type [FreeFlight]
07:43:01.331 [Lua] INFO [Input Manager] Adding a default setting for input service type [Ingame]
07:43:01.331 [Lua] INFO [Input Manager] Adding a default setting for input service type [Imgui]
07:43:01.331 [Lua] INFO [Input Manager] Adding a default setting for input service type [View]
07:43:01.331 [Lua] INFO [Input Manager] Created a InputService of type [Ingame]
07:43:01.332 [Lua] INFO [PrivilegesManager] Using permissive privileges manager
07:43:01.332 [Lua] INFO [FrameRateManager] Initializing framerate cap to 60 fps.
07:43:01.332 [Lua] INFO [PrivilegesManager] Using permissive privileges manager
07:43:01.332 [Lua] INFO [Input Manager] Init device: mouse, 1
07:43:01.332 [Lua] INFO [Input Manager] Init device: xbox_controller, 1
07:43:01.332 [Lua] INFO [Input Manager] Init device: xbox_controller, 2
07:43:01.332 [Lua] INFO [Input Manager] Init device: xbox_controller, 3
07:43:01.332 [Lua] INFO [Input Manager] Init device: xbox_controller, 4
07:43:01.332 [Lua] INFO [Input Manager] Init device: keyboard, 1
07:43:01.332 [Lua] INFO [Input Manager] Using input from: mouse(1), it being the latest having a button pressed
07:43:01.332 [Lua] INFO [Input Manager] Using input from: keyboard(1)
07:43:01.333 [Lua] INFO [MechanismManager] Initialized without mechanism
07:43:01.333 [Lua] INFO [ConnectionManager] Combined hash: a4495259bd923645
07:43:01.333 [Lua] INFO [PrivilegesManager] Using permissive privileges manager
07:43:01.333 [Lua] INFO [AccountManager] Using base account manager
07:43:01.346 [Lua] INFO [GameStateMachine] Init state StateSplash
07:43:01.346 warning: [SteamCloud] File default not found
07:43:01.347 [Lua] INFO [Input Manager] Created a InputService of type [View]
07:43:01.347 [Lua] INFO [ConstantElementLoading] State changed nil →
07:43:01.347 [Lua] INFO [ConstantElementOnboardingHandler] State changed nil →
07:43:01.971 warning: [Unit] Failed assigning a material to slot #ID[4d690cdd] in mesh #ID[1457bf7f] and unit #ID[4c75c4f2a74cb287], assigning default material instead.
07:43:01.971 [Lua] INFO [ScriptWorld] Registering level named: “content/levels/ui/video_view/video_view” with id: 1
07:43:06.172 warning: [Unit] Failed assigning a material to slot #ID[4d690cdd] in mesh #ID[1457bf7f] and unit #ID[4c75c4f2a74cb287], assigning default material instead.
07:43:06.172 [Lua] INFO [ScriptWorld] Registering level named: “content/levels/ui/video_view/video_view” with id: 1
07:43:10.638 [Lua] INFO [GameStateMachine] Changing state to StateTitle
07:43:10.639 [Lua] INFO [ConstantElementLoading] State changed → StateTitle
07:43:10.639 [Lua] INFO [ConstantElementOnboardingHandler] State changed → StateTitle
07:43:10.756 [Lua] INFO [ScriptWorld] Registering level named: “content/levels/ui/title_screen/title_screen” with id: 1
07:43:11.088 [Lua] INFO [PresenceManager] Activity changed splash_screen → title_screen
07:43:11.693 [Lua] INFO [StateTitle] Changing state idle → signing_in
07:43:26.732 error: [Backend] Timed out waiting on Steam auth

449

Going on two weeks for me on steam version. I’d refund if I could.

450

Since Monday - 02.01.2023 - i get the Backend Error, “Fehler bei der Anmeldung” → “Error at Login?” every time, tried everything google suggested (using GamePass Version):

  • verify installation
  • reinstall
  • disable firewall
  • try VPN
    What is the Problem?
451

Silence from devs for almost a month. You could try disabling IPV6 connections, some people have worked around it that way.

452

thx for the tip, i deactivated IPv6, the error stays, ist looks like their Login-Server is down, although it is up for others … :frowning:

image
image1251×662 64.2 KB

453

I also tried changing the DNS Server, no effect.
Is there any chance to find a log what ist happening? I can only find some crashlogs from last year

454

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

I’m having the backend Error signing in glitch. I tried restarting the game and my computer and have the same issue. I saw someone else having this same issue and they apparently were having it because they were banned.

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Load the game, press the button to sign in
  2. Backend Error Error Signing in

Mission Name (If Applicable):

Platform:
Steam

Player ID:

Approx. Time of Issue & Timezone:
01/05/2023, 01:12APM PST

Reproduction Rate:
100% Constant

Upload Supporting Evidence:

image
image1915×1072 67.4 KB

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here
455

I think the issue resolved itself, I just got logged in? It must have just been a temporary server issue because when trying to log into a character I got Error 4008 a couple times too

456

Had it too yesterday and today. Just keep on re-try to login, I think the Login Servers are just “busy” or whatever. Sometimes I need 6-7 re-trys to finally able to login.

457

Meanwhile some of us are never able to log in…

458

still no login, no luck from Germany with the game pass version

459

I found my console logs in another directory AppData/Roanming/Fatshark/MicrosoftStore/Darktide/console_logs
And here is my Problem → [1] x = Backend error: Code: 401 Description: Could not authenticate with Xbox Live

No Authentifikation, why? My game pass ultimate is active

21:09:37.715 warning: [Lua] WARNING [ErrorManager] Error “SignInError”
stack traceback:
scripts/managers/error/error_manager.lua:31: in function ‘_log_error’
scripts/managers/error/error_manager.lua:107: in function ‘report_error’
scripts/managers/data_service/services/account_service.lua:113: in function <scripts/managers/data_service/services/account_service.lua:104>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:240: in function ‘async’
scripts/foundation/utilities/promise.lua:355: in function ‘update’
scripts/game_states/state_game.lua:518: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:80: in function ‘update’
scripts/main.lua:124: in function ‘update’
scripts/main.lua:174: in function <scripts/main.lua:173>
, message: {
__locals = "
[1] x = Backend error:
Code: 401
Description: Could not authenticate with Xbox Live
Traceback:
<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:240: in function ‘async’
scripts/foundation/utilities/promise.lua:355: in function ‘update’
scripts/game_states/state_game.lua:518: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:80: in function ‘update’
scripts/main.lua:124: in function ‘update’
scripts/main.lua:174: in function <scripts/main.lua:173><</Promise Stack>><>@scripts/managers/data_service/services/account_service.lua:85
@scripts/game_states/game/state_title.lua:477<</Promise Context>>;
[2] (*temporary) = function: 0x02c82220;
[3] q = table: 0x03c2b420; i = 1; obj = table: 0x035b4b20;
[4] dt = 0.016670399986183; t = 213.02480915118; async = function: 0x0310b790;
[5] self = table: 0x0012ee40; dt = 0.016670399986183; network_is_active = false; t = 213.02480915118;
[6] self = table: 0x0007e4a0; dt = 0.016670399986183; t = nil;
[7] self = table: 0x00079de0; dt = 0.016670399986183;
[8] dt = 0.016670399986183; ",
__traceback = “<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:240: in function ‘async’
scripts/foundation/utilities/promise.lua:355: in function ‘update’
scripts/game_states/state_game.lua:518: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:80: in function ‘update’
scripts/main.lua:124: in function ‘update’
scripts/main.lua:174: in function <scripts/main.lua:173><</Promise Stack>><>@scripts/managers/data_service/services/account_service.lua:85
@scripts/game_states/game/state_title.lua:477<</Promise Context>>”,
code = 401,
description = “Could not authenticate with Xbox Live”,
}
21:09:37.715 [Lua] INFO [StateTitle] Changing state signing_in → error
21:09:37.731 [XboxLive] SocialManager event: SocialUserGroupLoaded

21:09:37.731 [XboxLive] SocialManager event: SocialUserGroupLoaded

21:09:37.731 [XboxLive] SocialManager event: SocialUserGroupLoaded

21:09:38.453 [Lua] INFO [StateTitle] Changing state error → idle
21:09:38.942 [Lua] INFO [StateTitle] Changing state idle → account_signin
21:09:39.829 [Lua] <>gdk_user_id = 1<>
21:09:39.829 [Lua] <>gdk_gamertag = Falk1042<>
21:09:39.829 [Lua] <>gdk_xuid = 901fe59c1cee9<>
21:09:39.829 [Lua] <>guest = false<>
21:09:41.069 [Lua] INFO [StateTitle] Changing state account_signin → signing_in
21:09:41.185 error: [Backend] Authentication queue join request failed
21:09:41.203 warning: [Lua] WARNING [ErrorManager] Error “SignInError”
stack traceback:
scripts/managers/error/error_manager.lua:31: in function ‘_log_error’
scripts/managers/error/error_manager.lua:107: in function ‘report_error’
scripts/managers/data_service/services/account_service.lua:113: in function <scripts/managers/data_service/services/account_service.lua:104>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:240: in function ‘async’
scripts/foundation/utilities/promise.lua:355: in function ‘update’
scripts/game_states/state_game.lua:518: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:80: in function ‘update’
scripts/main.lua:124: in function ‘update’
scripts/main.lua:174: in function <scripts/main.lua:173>
, message: {
__locals = "
[1] x = Backend error:
Code: 401
Description: Could not authenticate with Xbox Live
Traceback:
<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:240: in function ‘async’
scripts/foundation/utilities/promise.lua:355: in function ‘update’
scripts/game_states/state_game.lua:518: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:80: in function ‘update’
scripts/main.lua:124: in function ‘update’
scripts/main.lua:174: in function <scripts/main.lua:173><</Promise Stack>><>@scripts/managers/data_service/services/account_service.lua:85
@scripts/game_states/game/state_title.lua:477<</Promise Context>>;
[2] (*temporary) = function: 0x00e41300;
[3] q = table: 0x02281bb0; i = 1; obj = table: 0x023683a0;
[4] dt = 0.016954899998954; t = 216.51284235105; async = function: 0x03230bf0;
[5] self = table: 0x0012ee40; dt = 0.016954899998954; network_is_active = false; t = 216.51284235105;
[6] self = table: 0x0007e4a0; dt = 0.016954899998954; t = nil;
[7] self = table: 0x00079de0; dt = 0.016954899998954;
[8] dt = 0.016954899998954; ",
__traceback = “<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:240: in function ‘async’
scripts/foundation/utilities/promise.lua:355: in function ‘update’
scripts/game_states/state_game.lua:518: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:80: in function ‘update’
scripts/main.lua:124: in function ‘update’
scripts/main.lua:174: in function <scripts/main.lua:173><</Promise Stack>><>@scripts/managers/data_service/services/account_service.lua:85
@scripts/game_states/game/state_title.lua:477<</Promise Context>>”,
code = 401,
description = “Could not authenticate with Xbox Live”,
}
21:09:41.203 [Lua] INFO [StateTitle] Changing state signing_in → error
21:09:41.269 [XboxLive] SocialManager event: LocalUserAdded

21:09:41.286 [XboxLive] SocialManager event: SocialUserGroupLoaded

21:09:41.286 [XboxLive] SocialManager event: SocialUserGroupLoaded

21:09:41.286 [XboxLive] SocialManager event: SocialUserGroupLoaded

21:09:41.756 [Lua] INFO [StateTitle] Changing state error → idle
21:09:43.381 [Lua] <>shutdown = true<>
21:09:43.381 [Application] Window signals application exit.
21:09:43.465 [Lua] <>shutdown = true<>
21:09:43.465 [Lua] INFO [ConstantElementOnboardingHandler] State changed StateTitle →
21:09:43.466 [Lua] INFO [Log Internal] Global log level set to: 5
21:09:43.466 [Lua] INFO [Log Internal] Global log level set to: 2
21:09:44.370 warning: [D3D12ArrayStorage] 640 of 710 resources of type ‘D3D12ConstantBuffer’ has not been released.
[Log end]

460

@FatsharkJulia Do we have any updates or anything new we can try? Still cannot login since patch 1.0.20.

461

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:

A alert saying that there is a backend error pops up on launch

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. launch the game

Mission Name (If Applicable):

Platform:
Steam

Player ID:
McDerpingston

Approx. Time of Issue & Timezone:
[01/06/2023, 19:00] [GMT +5:30]

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:

Screenshot (754)
Screenshot (754)1920×1067 58.4 KB

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here
    darktide_launcher.log (1.0 MB)
462

Kaspersky people, can you tell me which version you’re using? As in, the version number?

463

I do not have any third party anti-virus. All I have is Windows Defender.

464

still no login possible, tried serveral times

image
image1433×1000 70.4 KB

465

Issue Description:
Cannot log into the game anymore. It used to work fine.
I tried verifying the cache, and also uninstalling and reinstalling, without avail.
It looks like it comes from a Json error, cf. below.

Crash Report (If Applicable):
None

Error Displayed (If Applicable):
Backend Error
Error signing in

Steps to Reproduce:

  1. Open Game using steam
  2. Click play on the launcher
  3. Skip the introduction movies
  4. Press Space on Screen Menu in order to login
  5. Message appears for a couple of seconds “++ Processing inquisitorial Clearance ++”
  6. Backend Error occurs

Platform:
[Steam]

Player ID:
Steam ID Steam Community :: Bardin

Approx. Time of Issue & Timezone:
Hong Kong timezone. Any time.

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:

image
image1920×1080 63.9 KB

Upload Console Log:

07:33:59.628 [Window] Window => active
07:33:59.628 [Lua] INFO [Uncategorized] LUA window => ACTIVATED
07:34:00.444 [Lua] INFO [StateTitle] Changing state error → idle
07:34:02.134 [Window] Window => inactive
07:34:02.134 [Lua] INFO [Uncategorized] LUA window => DEACTIVATED
07:34:02.887 [Window] Window => active
07:34:02.887 [Lua] INFO [Uncategorized] LUA window => ACTIVATED
07:34:03.274 [Lua] INFO [StateTitle] Changing state idle → signing_in
07:34:03.290 [Lua] INFO [BackendManager] title_request: GET /game-version/status?gameVersion=1.0.21-b250601&svnRev=69618&platform=win32
07:34:03.290 [Lua] INFO [BackendManager] title_request: GET /game-settings
07:34:03.290 [Lua] INFO [BackendManager] title_request: GET /master-data/meta/items
07:34:03.290 [Lua] INFO [BackendManager] title_request: GET /immaterium/connectioninfo
07:34:03.290 [Lua] INFO [BackendManager] title_request: GET /data/account/crafting/costs
07:34:03.290 [Lua] INFO [BackendManager] title_request: POST /store/d33523c4-b71d-4878-8078-d9e015a4c5f0/payments/reconcile?platform=steam
07:34:03.290 [Lua] INFO [BackendManager] title_request: GET /data/d33523c4-b71d-4878-8078-d9e015a4c5f0/account/commendations?includeStats=true&includeAll=true
07:34:03.340 [Lua] INFO [CraftingSettings] Refreshed crafting settings from the backend
07:34:03.576 [Lua] INFO [BackendManager] url_request: GET https://bsp-cdn-prod.atoma.cloud/items/versions/69618/UbFdgwpWmwMIWrhZpi6jw%252B7RhxQevcc3zNuf.json
07:34:03.626 [SteamStats] UserStatsStored success: true
07:34:03.626 [SteamStats] UserStatsStored success: true
07:34:03.626 [SteamStats] UserStatsStored success: true
07:34:03.626 [SteamStats] UserStatsStored success: true
07:34:03.626 [SteamStats] UserStatsStored success: true
07:34:03.756 error: [Backend] Error parsing JSON data from https://bsp-cdn-prod.atoma.cloud/items/versions/69618/UbFdgwpWmwMIWrhZpi6jw%252B7RhxQevcc3zNuf.json: Parse error ‘Reached end of string while parsing’ at line 1:

{“content/items/2d/insignias/account_rank_01”:{“always_owned”:false,“archetypes”

Upload darktide_launcher.log:

07:30:55.218 [Launcher] Launcher version: Launcher: 1.0.293.0
07:30:55.219 [Launcher] Local time: 12-Jan-23 3:30:55 PM
07:30:55.326 [Launcher] Steam name: Bardin
07:30:55.327 [Launcher] [Main Window] Launcher Directory (AppDomain.CurrentDomain.BaseDirectory): D:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\launcher
07:30:55.327 [Launcher] [Main Window] Base Directory: D:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE
07:30:55.328 [Launcher] [Main Window] [Parse Arguments] Steam is initialized.
07:30:55.328 [Launcher] [Main Window] [Parse Arguments] Retrieving backend settings for Steam application ‘1361210’ (branch=‘default’)
07:30:55.334 [Launcher] [Main Window] [Parse Arguments] Using backend ‘prod’
07:30:55.334 [Launcher] [Main Window] [Parse Arguments] Bundle dir: D:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\bundle
07:30:55.334 [Launcher] [Main Window] [Parse Arguments] Common Ini-file: D:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\bundle\application_settings\settings_common.ini
07:30:55.334 [Launcher] [Main Window] [Parse Arguments] Win32 Ini-file: D:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\bundle\application_settings\win32_settings.ini
07:30:55.335 [Launcher] [Main Window] OS Version: Microsoft Windows 10.0.19045
07:30:55.335 [Launcher] [Main Window] OS Architecture: X64
07:30:55.335 [Launcher] [Main Window] Framework Version: .NET Framework 4.8.4515.0
07:30:55.389 [Launcher] [Main Window] Launcher was started by: steam(33544)
07:30:55.390 [Launcher] [Main Window] [Load Settings] Load settings from: C:\Users\Antione\AppData\Roaming\Fatshark\Darktide\launcher.config
07:30:55.454 [Launcher] [Main Window] [Load Settings] Load settings successful
07:30:55.476 [Launcher] [Main Window] [SysInfo] Found Physical HMONITOR Monitor 0 (Generic PnP Monitor) supporting 23 resolutions
07:30:55.477 [Launcher] [Main Window] [SysInfo] Found Physical HMONITOR Monitor 1 (Generic PnP Monitor) supporting 19 resolutions
07:30:55.477 [Launcher] [Main Window] [SysInfo] !! Skipping adapter 1: [Software Adapter]!
07:30:55.483 [Launcher] [Main Window] [SysInfo] Getting preferred adapter
07:30:55.483 [Launcher] [Main Window] [SysInfo] Executing GPUDetection.exe
07:30:55.658 [Launcher] [Main Window] [SysInfo] Preferred performance adapter is adapter #0 (NVIDIA GeForce RTX 3070 Ti)
07:30:55.658 [Launcher] [Main Window] [SysInfo] Checking Supported Graphics Features…
07:30:55.661 [Launcher] [Main Window] [SysInfo] Running gpu detection
07:30:55.661 [Launcher] [Main Window] [SysInfo] [GPU Detection] Executing GPUDetection.exe
07:30:56.888 [Launcher] [Main Window] [SysInfo] GPU detection completed.
07:30:56.888 [Launcher] [Main Window] [SysInfo] NVIDIA GPU
07:30:56.889 [Launcher] [Main Window] [SysInfo] DLSS Capability: DLSS_2
07:30:56.889 [Launcher] [Main Window] [SysInfo] RayTracing Capability: RAY_TRACING_LEVEL_2
07:30:56.889 [Launcher] [Main Window] [SysInfo] Supports DLSS: True
07:30:56.889 [Launcher] [Main Window] [SysInfo] Supports Frame Generation: False
07:30:56.889 [Launcher] [Main Window] [SysInfo] Supports Reflex: True
07:30:57.911 [Launcher] [Main Window] [SysInfo] AdapterId: 0 (NVIDIA GeForce RTX 3070 Ti) OutputId: 0 CurrentResolution: 2560x1440
| AdapterId: 0 (NVIDIA GeForce RTX 3070 Ti) OutputId: 1 CurrentResolution: 1080x1920
| Processor
| Manufacturer: GenuineIntel
| Name: 11th Gen Intel(R) Core™ i5-11400F @ 2.60GHz
| Caption: Intel64 Family 6 Model 167 Stepping 1
| Maxclock: 2592
| Total Memory: 0
| Available Memory:0
07:30:58.084 [Launcher] [Main Window] [Check Exe] Version info for excutable D:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe
| File: D:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe
| InternalName: Darktide.exe
| OriginalFilename: Darktide.exe
| FileVersion: 1.3.250.407
| FileDescription:
| Product: Warhammer 40,000: Darktide
| ProductVersion: 0.0.3.0 (e250407)
| Debug: False
| Patched: False
| PreRelease: False
| PrivateBuild: False
| SpecialBuild: False
| Language: Language Neutral
|
07:30:58.085 [Launcher] [Main Window] Setting active executable to: Darktide.exe in directory: D:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe
07:30:58.085 [Launcher] [Main Window] [CrashMonitor] Crashes, launcher log
07:30:58.085 [Launcher] [Main Window] [CrashMonitor] Default logpath: C:\Users\Antione\AppData\Roaming\Fatshark\Darktide\console_logs
07:30:58.085 [Launcher] [Main Window] [CrashMonitor] Default crashpath: C:\Users\Antione\AppData\Roaming\Fatshark\Darktide\crash_dumps
07:30:58.085 [Launcher] [Main Window] [CrashMonitor] Default gpucrashpath:
07:30:58.085 [Launcher] [Main Window] [CrashMonitor] Default early crashpath: C:\Users\Antione\AppData\Roaming\Fatshark\EarlyCrashReports\crash_dumps
07:30:58.085 [Launcher] [Main Window] Reading crash settings from: D:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\bundle\application_settings\settings_common.ini
07:30:58.088 [Launcher] [Main Window] Content revision: 69618
07:30:58.089 [Launcher] [Main Window] Reading crash settings from: D:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\bundle\application_settings\win32_settings.ini
07:30:58.089 [Launcher] [Main Window] Crash project: Bishop
07:30:58.090 [Launcher] [Main Window] Crashes, console log path C:\Users\Antione\AppData\Roaming\Fatshark\Darktide\console_logs
07:30:58.090 [Launcher] [Main Window] Crashes, console dump path C:\Users\Antione\AppData\Roaming\Fatshark\Darktide\crash_dumps
07:30:58.090 [Launcher] [Main Window] Machine ID: a92e5087-ac47-4436-bbf4-9ce5fbdb9138
07:30:58.091 [Launcher] [Main Window] [CrashMonitor] Setting up filewatcher for *.log at: C:\Users\Antione\AppData\Roaming\Fatshark\Darktide\console_logs
07:30:58.091 [Launcher] [Main Window] [CrashMonitor] Setting up filewatcher for *.dmp at: C:\Users\Antione\AppData\Roaming\Fatshark\Darktide\crash_dumps
07:30:58.092 [Launcher] [Main Window] [CrashMonitor] Setting up filewatch for *.nv-gpudmp at: C:\Users\Antione\AppData\Roaming\Fatshark\Darktide\GPUCrashDumps
07:30:58.092 [Launcher] [Main Window] [CrashMonitor] Setting up filewatcher for early *.dmp at: C:\Users\Antione\AppData\Roaming\Fatshark\EarlyCrashReports\crash_dumps
07:30:58.108 [Launcher] Current language: english
07:30:58.223 [Launcher] Hooking up Fixed Version WebView2 Environment
07:30:58.453 [Launcher] MS Edge WebView2 Runtime Version: 106.0.1370.47
07:30:58.453 [Launcher] Initializing WebView2
07:30:59.299 [Launcher] WebView2 setting up settings
07:30:59.303 [Launcher] WebView2 settings setup completed
07:30:59.303 [Launcher] WebView2 Initialized
07:30:59.829 [Launcher] WebView2 Navigation Completed
07:30:59.885 [Launcher] Running OnWebpageLoaded
07:30:59.889 [Launcher] OnWebpageLoaded completed
07:30:59.889 [Launcher] OnLauncherReady
07:30:59.972 [Launcher] [Quality Settings] Verifying Quality Settings
07:30:59.975 [Launcher] [Quality Settings] Main window enabled
07:30:59.976 [Launcher] [Quality Settings] UI Enabled
07:30:59.976 [Launcher] [Quality Settings] Quality Settings Completed
07:30:59.991 [Launcher] [Quality Settings] Quality Settings Saved
07:31:01.560 [Launcher] [Launch Game] Steam is initialized.
07:31:01.560 [Launcher] [Launch Game] Retrieving backend settings for Steam application ‘1361210’ (branch=‘default’)
07:31:01.560 [Launcher] [Launch Game] Using backend ‘prod’
07:31:01.560 [Launcher] [Launch Game] Launching Game
07:31:01.560 [Launcher] [Launch Game] Executable: D:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe
07:31:01.560 [Launcher] [Launch Game] Arguments: -eac-untrusted --bundle-dir …/bundle --ini settings --backend-auth-service-url https://bsp-auth-prod.atoma.cloud --backend-title-service-url https://bsp-td-prod.atoma.cloud
07:31:01.560 [Launcher] [Launch Game] Game Settings At Startup:
| adapter_index = 0
| aspect_ratio = -1
| borderless_fullscreen = true
| detected_user_settings = {
| adapter_index = 0
| borderless_fullscreen = false
| fullscreen = true
| fullscreen_output = 0
| language_id = “en”
| master_render_settings = {
| anti_aliasing_solution = 0
| dlss = 1
| dlss_g = 0
| dlss_master = “on”
| fsr = 0
| fsr2 = 0
| graphics_quality = “high”
| nv_reflex_low_latency = 1
| ray_tracing_quality = “low”
| }
| max_worker_threads = 9
| screen_mode = “fullscreen”
| screen_resolution = [
| 1920
| 1080
| ]
| vsync = false
| }
| fullscreen = false
| fullscreen_output = 0
| gamma = 0
| gore_settings = {
| }
| language_id = “en”
| launcher_overrides = {
| }
| master_render_settings = {
| ambient_occlusion_quality = “high”
| anti_aliasing_solution = 0
| dlss = 1
| dlss_g = 0
| dlss_master = “on”
| dof_quality = “high”
| fsr = 0
| fsr2 = 0
| gi_quality = “high”
| graphics_quality = “custom”
| lens_flare_quality = “all_lights”
| light_quality = “high”
| nv_reflex_framerate_cap = 3
| nv_reflex_low_latency = 1
| ray_tracing_quality = “off”
| rt_reflections_quality = “off”
| ssr_quality = “high”
| volumetric_fog_quality = “high”
| }
| max_worker_threads = 9
| performance_settings = {
| decal_lifetime = 40
| max_blood_decals = 50
| max_impact_decals = 50
| max_ragdolls = 12
| }
| render_settings = {
| ao_enabled = true
| baked_ddgi = true
| bloom_enabled = true
| cacao_downsampled = false
| cacao_quality = 4
| decals_enabled = true
| display_noise_enabled = true
| dlss_enabled = true
| dlss_g_enabled = false
| dof_enabled = true
| dof_high_quality = true
| dxr = false
| fsr_enabled = false
| fsr_quality = 0
| fsr2_enabled = false
| fxaa_enabled = false
| gamma = 2.2
| hdr_rgb_format = “R11G11B10F”
| jitter_enabled = true
| lens_flares_enabled = true
| lens_quality_color_fringe_enabled = true
| lens_quality_distortion_enabled = true
| lens_quality_enabled = true
| light_shafts_enabled = true
| local_lights_max_dynamic_shadow_distance = 50
| local_lights_max_non_shadow_casting_distance = 0
| local_lights_max_static_shadow_distance = 100
| local_lights_shadow_atlas_size = [
| 2048
| 2048
| ]
| local_lights_shadow_map_filter_quality = “high”
| local_lights_shadows_enabled = true
| lod_object_multiplier = 1
| lod_scatter_density = 1
| motion_blur_enabled = false
| nv_framerate_cap = 120
| nv_low_latency_boost = false
| nv_low_latency_markers = true
| nv_low_latency_mode = true
| outline_enabled = true
| particles_capacity_multiplier = 1
| particles_simulation_lod = 0
| rough_transparency_enabled = true
| rt_checkerboard_reflections = false
| rt_light_quality = “high”
| rt_mixed_reflections = false
| rt_particle_reflections_enabled = false
| rt_reflections_enabled = false
| rt_shadow_ray_multiplier = 2
| rt_transparent_reflections_enabled = false
| rtxgi_enabled = false
| rtxgi_scale = 1
| sharpen_enabled = true
| skin_material_enabled = true
| ssr_enabled = true
| ssr_high_quality = true
| static_sun_shadow_map_size = [
| 2048
| 2048
| ]
| static_sun_shadows = true
| sun_flare_enabled = true
| sun_shadow_map_filter_quality = “high”
| sun_shadow_map_size = [
| 2048
| 2048
| ]
| sun_shadows = true
| taa_enabled = false
| ui_bloom_enabled = false
| upscaling_enabled = true
| upscaling_mode = “dlss”
| upscaling_quality = “auto”
| volumetric_data_size = [
| 128
| 96
| 160
| ]
| volumetric_extrapolation_high_quality = true
| volumetric_extrapolation_volumetric_shadows = false
| volumetric_lighting_local_lights = true
| volumetric_reprojection_amount = 0
| volumetric_volumes_enabled = true
| world_interaction_size = [
| 512
| 512
| ]
| world_space_motion_vectors = false
| }
| screen_mode = “borderless_fullscreen”
| screen_resolution = [
| 2560
| 1440
| ]
| sound = {
| }
| sound_settings = {
| option_master_slider = 60
| options_music_slider = 100
| options_sfx_slider = 80
| speaker_settings = 1
| voice_chat = 2
| }
| threads = {
| }
| version = 2
| vsync = false
07:31:01.572 [Launcher] [Launch Game] Running shader cache builder
07:31:01.576 [Launcher] [Launch Game] [ShaderCacheBuilder] Executing darktide_shader_cache_builder.exe with args: -i “D:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\shader_cache\bundled_shader_cache.hans” -o “C:\Users\Antione\AppData\Roaming\Fatshark\Darktide\shader_cache.hans” -device-index 0
07:31:01.836 [Launcher] [Launch Game] [ShaderCacheBuilder] =======================================================
07:31:01.836 [Launcher] [Launch Game] [ShaderCacheBuilder] Darktide Shader Cache Builder
07:31:01.836 [Launcher] [Launch Game] [ShaderCacheBuilder] =======================================================
07:31:01.836 [Launcher] [Launch Game] [ShaderCacheBuilder] -o ${output_file/folder}
07:31:01.836 [Launcher] [Launch Game] [ShaderCacheBuilder] -i ${input_file/folder}
07:31:01.836 [Launcher] [Launch Game] [ShaderCacheBuilder] -b Build input folder into a cache {Default}
07:31:01.836 [Launcher] [Launch Game] [ShaderCacheBuilder] -v Validate input cache file
07:31:01.836 [Launcher] [Launch Game] [ShaderCacheBuilder] -c Compress input cache files and bundle them into a single file
07:31:01.836 [Launcher] [Launch Game] [ShaderCacheBuilder] -device-index Specify which adapter index to compile shaders for
07:31:01.836 [Launcher] [Launch Game] [ShaderCacheBuilder] Choosing adapter: NVIDIA GeForce RTX 3070 Ti
07:31:01.836 [Launcher] [Launch Game] [ShaderCacheBuilder] Validating Cache
07:31:01.836 [Launcher] [Launch Game] [ShaderCacheBuilder] Pipeline library is valid
07:31:01.836 [Launcher] [Launch Game] [ShaderCacheBuilder] Extracting shaders
07:31:02.156 [Launcher] [Launch Game] [ShaderCacheBuilder] Cache is valid
07:31:02.158 [Launcher] [Launch Game] Shader cache builder completed.
07:31:02.158 [Launcher] [Launch Game] Using EAC: False
07:31:02.212 [Launcher] [Launch Game] Game starting…