KNOWN ISSUE: Error Code: 2014

Warhammer 40,000: Darktide Technical Support
1

If you are experiencing Error Code: 2014 in Darktide, please see the solutions in the article linked below:

If none of the solutions above have worked for you, please help us out by including the information listed below in your report:

Issue Description:

Your Region & Name of ISP:

Platform:
[Steam/Microsoft Store/Xbox]

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

[PC] Upload Console Log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]

2 Likes
2

Issue Description: When loading into the Mourningstar getting disconnected back to character selection(2014).

When loading into a match, especially the first one of the session getting disconnected as the inside of the transport renders multiple times requiring multiple reconnects, made worse when trying to play with friends whilst in discord turning the loading screens back to the character selection into Infinitely loading limbo splash screens. (i notice the loading atoma symbol moves smoothly when it will infinitely load and will hitch when itā€™s actually loading)(2006)

**Error Displayed (If Applicable):**errors 2014 and 2006

Steps to Reproduce:
start game load into mourningstar (2014)

select mission/ quickplay, or have friends select mission, black screen loading, render internal of transport, disconnect. (if the characters render it is almost 100% a successful load)

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]
Steam

Player ID:
Dagless

Approx. Time of Issue & Timezone:

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

ā€”Often/Constant

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]

3

Could you also share your console logs with us, please?

4

console-2023-10-07-02.36.26-6d9355e9-aade-45ea-8a94-4f641f67edc0.log (40.6 KB)
console-2023-10-07-02.02.57-a4cfc5c3-2619-4495-b9a0-522854462208.log (207.6 KB)
console-2023-10-07-01.44.29-024b079f-e78d-42fd-9c37-27f0de3447cf.log (138.2 KB)

here you are.

5

Iā€™ve had to share this to our database for investigation. I apologise I donā€™t have any immediate solutions, but I hope we can address this soon.

6

no prob bob

1 Like
7

Issue Description:
Iā€™ve played DT since december 2022, well over 500 hours without any issue (and loads of fun), however about mid July this year, all of a sudden, not even after a patch or update, I started getting error codes 2014, every time.

When I start the game, thereā€™s a warning about a Fatshark network issue. When I start loading into a game, instead of seeing the ā€œchopperā€ screen and getting the mission report, it goes to the stock loading screen, and then crashes to the menu with error code 2014.

This happens Ć©very time, making the game unplayable. :frowning:

Crash Report (If Applicable):

This is my latest crash report. I have more to share. Itā€™s a long oneā€¦

I have plenty of crash logs, but theyā€™re too long to add (forum doesnā€™t let me). Let me know which lines you need?

Error Displayed (If Applicable):
2014

Steps to Reproduce:
Start game, load a mission, get into the mission ā€œchopperā€, crash.

Mission Name (If Applicable):
Any.

Platform:
[Steam/Microsoft Store]
PC Specs avaialable in crash log.

Player ID:
LeSpiff

Approx. Time of Issue & Timezone:
CET

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
Constant, 100%

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log & darktide_launcher.log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]

Iā€™ve no screenshots, but this can be supported if asked. I have plenty of crash logs though.

8

Hi @LeSpiff,

Sorry to hear this.

Unfortunately I donā€™t have an immediate solution for you, but please be assured that we are looking into this. Which region you are playing from and which ISP you are with?

9

Heya!

Iā€™m from Belgium, my ISP is ā€œScarletā€.

I find it particularly odd that this happened so suddenly, and that it happens with every game. Itā€™s also a bit concerning when I read from other people who have this issue, that there is no solution to this, at allā€¦

Unfortunately, my game is 100% unplayable, which I really regret, Iā€™d love to get back into it with my friends, especially since the latest update and the big overhaul coming in Octobreā€¦

Surely there must be some hint as to what the underlying problem could be? Any tests I could run or stuff I could try?

10

Any newsā€¦?

11

Sorry for the delay on this. Are you able to briefly connect your PC to a mobile hotspot, to see if the issue persists whilst under another connection?

I understand this isnā€™t always an option.

12

Hey!

I tried this, but the problem persists.

Meanwhile I have hard reset my modem, and performed a clean install of Darktide, and upgraded to Windows 11. The problem remains.

When logging into the game before joining a game, I get the same error message: ā€œTHE RESPONSE FROM THE FATSHARK SERVERS SEEMS TO BE SLOW.ā€

I meanā€¦ I canā€™t hide my dissappointment now, and clearly this is nothing on my end.

The game I put a lot of time in, and micropurchases for cosmetics worth about 40euros on top of the gameā€™s price, is now literally unplayable for the unforseeable future.

I tried everything I could think of, and clearly Fatshark is at a complete loss here as well. Still, I expect some kind of action from Fatshark at this point.

13

Complete stab in the dark, but have you access to a vpn you could try?
Maybe set yourself to UK. Not because the experience will be great, but just eliminate another possibility.

You can get some free ones, but obviously shop around /do research.

14

Iā€™ve got a VPN I use sometimes, yeah, Iā€™ll give that a go. Thanks for the tip! Definitely worth a shot :slight_smile:

15

Update: VPN connected to the UK didnā€™t do the trick.

So, Fatshark, my above question remains: what will you do about this?

1 Like
16

Would you be able to upload your most recent console logs, please? I will query this with our developers, or alternatively, Iā€™m happy to help with a refund.

17

Hello Julia!

Well, this problem has persisted now for a few months, and I havenā€™t seen it resolved for anyone else yet on similar threads.

I will agree on the refund then. How would that work exactly?

Grtz,

Spiff

18

Iā€™ve sent you a DM!

19

Hello,
Same issue here. I played since the release around 350H without issue, then stop around March. I came back two weeks ago, constant crash with error 2014. I provide the last crash log file with hope it can help to find a solution.

console-2023-09-27-20.37.55-40021c2f-1c9f-4d5f-a8df-f64bb1761fa4.log (261.3 KB)

20

Error Displayed (If Applicable):
2014

Steps to Reproduce:
got into a quick play in low graphics because I have minimum ram requirements

Mission Name (If Applicable):
Any.

Platform:
[Steam]
PC Specs avaialable in crash log

Player ID:
Pickolas cage

Approx. Time of Issue & Timezone:
6:25 pm bogota colombia
launcher.config (99 Bytes)