KNOWN ISSUE: Error Code: 2014

Warhammer 40,000: Darktide Technical Support
21

Issue Description: On xbox receive error 2014 and disconnected from server.

Error Displayed (If Applicable): 2014

Steps to Reproduce:
Start Mission from xbox. Any Mission play for 30 seconds to 2 minutes get disconnected

Mission Name (If Applicable):
Any including Mourningstar

Platform:
[Steam/Microsoft Store]

Xbox Series X and My Wifes Xbox Series S (Microsoft Store/Gamepass)

Player ID:
DaJFAM: my gamertag, LITTL3CATO: wife gamertag

Hulk-Hogryn: my character
Kit: Wife Character

Approx. Time of Issue & Timezone:
Ant time pst, tested at 24:00 pst, 07:30 pst, 13:00, 15:30 pst and 18:00 pst.

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

100% game unplayable for either of us

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]

Unable to provide console log (to my knowledge) as my wife and I use xbox.
Do you guys have any steps for reporting to Microsoft Xbox support? Is this the best place to report this bug?

Our ISP is Xfinity. We use a wifi repeater in the upstairs section of the house. Our router is downstairs. We get a stable 80-90 megabits per second download speed (about 10 MB/s or a hair more). Could this be a contributing factor?

22

Hi @JFlav,

Sorry to hear this.

Error code 2014 is a complicated error and our developers are working to resolve this as soon as possible.

We’re currently trying to identify reliable troubleshooting steps which can help to resolve this for PC, and for Xbox this is limited even further sadly.

It’s possible that the error could be due to an ISP-related problem, and your ISP may be able to identify any fault in the connection if you were to contact them.

I apologise that I don’t have an immediate solution to this for you :frowning:

1 Like
23

Hey that’s all good! Thank you for getting back to me so quickly. I figured this might be the case. I worked game QA at one point so I’m familiar with how difficult bug fixing can be in general, coupled with bug identification on a console where you have seperate coding and different patches tailored to a specific platform. It can be a real headache. :joy:

If it helps. I happen to have a gaming computer with the capabilities to play the game. Would it be beneficial to install it on my computer using pc gamepass to try and recreate the error? If it’s ISP related it should also show up on pc. Then your bug fixing team could also have a error log to work with, VS me just saying “it no work.” Additionally if it doesn’t happen I can just post it here so you guys have more to work with.

Lmk if you’d like that! Hope you have a great day and thanks again.

1 Like
24

This error code is certainly one of those headaches! :smile:

That would be super useful! Would be good to confirm the error on both platforms, and I’m currently collating PC player console logs with Error 2014 occurrences to help the developers with their investigation. Thank you in advance!

1 Like
25

Issue Description:
Everytime I compete a mission it gives me Error 2014 and sends me back to character select, and usually after that it will keep giving me the error and sending me back until I restart.

Error Displayed (If Applicable):
Error 2014

Steps to Reproduce:
Leaving/Completing any mission

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]
Steam
Player ID:
Big Boss

Approx. Time of Issue & Timezone:
8:20 P.M. CST, though it happens no matter what time

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
Constant 100%

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

20231011202151_1
20231011202151_11600×900 211 KB

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]
console-2023-10-12-01.00.59-097f55f2-1211-4cf4-8324-450fbcad9858.log (182.7 KB)
darktide_launcher.log (442.3 KB)

26

Hi @M3dr3sh,

Sorry to hear this.

Can you please try the following -

Flush Your DNS
Flushing your DNS will clear your PC’s DNS cache, and can resolve a variety of connectivity-related issues.

  1. Run the Command Prompt as an administrator
  2. Enter the command:
    ipconfig /flushdns
  3. Restart your PC

Change Your DNS to 8.8.8.8 (Google)
When clearing the PC’s DNS cache has been unsuccessful, we recommend changing the DNS. Instructions on how to switch to Google DNS can be seen here: Get Started  |  Public DNS  |  Google for Developers

Please let me know how this goes.

27

Howdy, thanks for the reply. I tried both of those, and they both unfortunately gave me the same Error 2014, and sent me back to the character select screen.

28

Thanks for trying and letting me know. Unfortunate that this didn’t do the trick :frowning:

It may also be worth running through other potential solutions, here:

I will also pass your logs on to the development team to help with their investigation.

29

Issue Description:
Chain disconnection during random games

Error Displayed (If Applicable):
2014

Steps to Reproduce:
Play the game

Mission Name (If Applicable):
All of them randomly

Platform:
[Steam/Microsoft Store]
Steam
Player ID:
taka

Approx. Time of Issue & Timezone:
NY time zone 6PM

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
Often
console-2023-10-02-21.29.51-dd0d001c-3e5c-4959-a2ed-23c7def966b4.log (603.7 KB)
darktide_launcher.log (299.6 KB)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]

30

We’re still working on Error Code: 2014. My apologies, but I don’t have any immediate solutions at this time.

It’s possible this will improve with our next update, but alternatively, I’m happy to help with a refund.

31

Thanks for the feedback, I armed myself with patience, I will wait for the moment.

32

I reset factory my modem, looks like the problem was on my side. Not sure what was the problem, I was monitoring the debit during my crashes, but it was fine, so maybe something related with cache… Since this reset, I didn’t experience 2014 error anymore for the last 3 days.

33

Issue Description:
I have tried multiple times to resolve this issue clientside thinking this was a problem with my setup, but after multiple attempts at fiddling with graphical settings and analyzing internet strength I’ve come to the conclusion this is a bug. Whenever I log in, and attempt to connect to any game, the game immediately kicks me from the session under the impression that it is an Error Code 2014. Seems reasonable at first, it might be my setup or ISP even if tests would show otherwise. However, regardless of selecting to leave session to rejoin a Mourningstar instance or rejoin the session, the game will instantly crash, giving me a GUID and no log links in the popups. Video Evidence provided actually managed to crash it without any further input.

Steps to Reproduce:

  1. Start Program via Steam
  2. Launch Darktide
  3. Log in as any Operative, example recording included
  4. Attempt to join any game at all
  5. Ready up
  6. Hear Error Code Display Sound
  7. Get booted to loading screen

Mission Name (If Applicable):
N/A

Platform:
Steam

Player ID:
Smelly

Approx. Time of Issue & Timezone:
10:36PM/22:36 UTC-5:00 11 October 23

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:
GUID Number: faa3dc8c-b645-4450-a4ae-5a738dfef320

[System Specifications] (Note, the Launcher tells me on resetting my graphics settings that I’m capable of playing):
CPU: AMD Ryzen 9 5900X
Motherboard: B450 TOMAHAWK MAX(MS-7C02)
GPU: AMD Radeon RX6950 XT

Example Inconvenience Popup Followed By GUID Display:
image_2023-10-11_223641865
image

Video Evidence:

[PC] Upload Console Log & darktide_launcher.log:
console-2023-10-12-02.28.38-faa3dc8c-b645-4450-a4ae-5a738dfef320.log (100.7 KB)
darktide_launcher.log (622.6 KB)

1 Like
34

Wow dude me too keep disconnecting with back end errors.

1 Like
35

Yeah, this is the exact set of symptoms and code I’m getting when trying to launch a mission. This game is all I want to play right now but legitimately unplayable.

36

Big shoutouts to FatsharkJulia for marking this acknowledged, thank you for taking the time to look into this! I wish the team well on fixing this.

37

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:

Conneciton drops either in the hub or mission with error 2014

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):
Error 2014
Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]
Happens intermittently

error log copy:

GUID: d6fa42dd-a348-46d7-ad6a-da0765614a79
Log File:
Info Type:

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]

Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]
Trashk

Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]

7:02 pm USA Central Time Zone

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

5 times today

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

console-2023-04-03-23.56.38-d6fa42dd-a348-46d7-ad6a-da0765614a79.log (110.5 KB)

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here
    darktide_launcher.log (62.3 KB)
38

@TrashK, thanks for the report!

I’ve raised this with the development team for investigation.

Apologies for the inconvenience.

39

Issue Description:

Conneciton drops everytime with error 2014

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):
Error 2014
Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]
Happens always. After i complete a mission with my bf i lost connection from the server. We share the same home connection but only i’ve this issue.

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]

Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]
Piccina

Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]

17:35 Milan

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

Constant

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

2236 04262023
2236 042620232016×1235 388 KB

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

console-2023-04-26-14.43.37-3a284219-cdd0-4de3-90c9-1c31ef3e7da1.log (270.2 KB)

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here
    darktide_launcher.log (486.3 KB)
40

Issue Description:

Conneciton drops randomly either in mission or in the hub

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):
Error 2014
Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]
Happens intermittently

error log copy:

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]

Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Chadus_Maximus

Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]

Happens at random

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

Every day at least 4 times

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

console-2023-04-27-14.11.59-eb210c6b-5412-4b99-9918-24ca28b8d10f.log (425.3 KB)

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here

darktide_launcher.log (738.4 KB)