Since the update on the 25th have gotten nothing but Back End error when trying to play the game, i have tried flushing dns, making sure that the game is on exceptions for both firewall and windows defender, verified files, reinstalled the game.
no mods installed or any other related programs
Ontario, Canada, ISP is Bell Canada
console-2025-03-29-11.36.50-a9022d70-e5ba-4e57-9cc5-28fea2179f92.log (116.0 KB)
@FatsharkJulia I hope this can assist the backend team.
The issue seems related only to the login system/servers. Activating a VPN, logging in to the character screen then deactivating the VPN allows me to continue and there’s no issues with the gameplay servers.
I already reported it…
see above…
I have the same issue, I sent in a support ticket (40319). I included the DNS addresses and darktide log. I’d like to help more but will only share files through that ticket, not here publically on the forum.
I’m in Romania, ISP is Vodafone. If I connect through mobile hotspot on Orange or other work VPNs it works, but it’s not feasible for an online-only game that has bots but won’t let you play with them.
Switch back to your connection after the login screen
that’s the workaround.
Oh yeah. The “server error” shows up much faster now! Great job guys!
Other
Before the update was always good, after the update if the VPN is enabled (Regardless of country) always at the entrance to the start menu to select the operative writes an error “Network Error”, if you turn off the VPN and when you boot into the Hub to enable it, everything is fine. I live in Russia.
Even if you have a different message, I really believe your problem is similar to the backend error (see technical support forum, pinned topics)
I think it’s safe to say this is primarily a vodaphone broadband issue, any clue as it’s affecting that one specifically?
Popping a quick post in to let you know we are still very much looking in to this as a priority!
Hi there, I am experiencing this backend error issue as well. I’ve tried every workaround that has been suggested and nothing is working, I’m not sure what pertinent information you require but I live in Canada if that helps and I did experience this same backend error issue when the game first launched (or more specifically during the early access period one week before launch). I do enjoy the game and would like to play it again sometime so any help with this issue would be appreciated. Thanks for your time.
look other reports…
there’s not only vodaphone… so “not safe to say it is primarily…”
I use orange (european internet provider)
In fact I think it has nothing to do with your provider.
With wifi on orange, can’t log.
With ethernet, on orange, I can pass the login screen.
I tried alas I’m still getting the error - I see few people mentioning Vodafone, I have the same ISP. Thanks for looking into this, hopefully this will be resolved by next weekend
No modem point via your phone?
You just need to find one connection that the login screen does not reject.
After using 3rd VPN, and for whats worth its free as well i was able to load to character menu, AND turn it off to play further. Not ideal, but i guess it works for now
If you dont want to pay for VPN to try it, Proton VPN worked for me.
It does. Some internet providers like orange or Voda are using specific firewalls. Logged into diferent interent provider and no provlem, used VPN, and it also worked. However i cant log in using ethernet cable on orange as you did.
It is still a Shark problem tho. And it is very selective in nature, because other friends of mine with same router from Orange (EU internet provider) could log without problems.
I have gone through the steps recommended, still receiving Backend Errors. Thank you for looking into this and hopefully I can play again soon.
ISP: WINDSTREAM COMMUNICATIONS LLC (US)
Console Log: console-2025-04-01-20.46.22-8fee8e58-83b8-4bcf-a4ea-eec558d6ab9f.log (74.3 KB)
SteamID: Steam Community :: Grimbi They/Them
Hotfix #64 (1.7.2) Patch did not solve the issue, I am still getting the same error.. Havent been able to access my game since the update. 
Region: US West
ISP: AT&T
Playing with a premade. The same three people will crash.
console-2025-04-02-07.42.20-dfed86a0-2e07-4c02-b710-e35c6bfe3bd8.log (280.6 KB)