KNOWN ISSUE: Backend Error After Nightmares & Visions Update

Hello! Please could anybody who is on Steam and experiencing this error switch to our experimental branch:

  1. Open the Steam client
  2. Right-click Darktide in your Steam library
  3. Select ‘Properties’
  4. Select ‘Betas’
  5. Enter the password cTYPtKTsfMDsLHAV
  6. Select ‘Check Code’
  7. Select the ‘None’ dropdown, and experimental - Experimental Builds should now be within the list
  8. Select experimental - Experimental Builds
  9. Close the pop-up window
  10. A download should now start

We hope this works to resolve the issue - keep us posted!

4 Likes

On my computer, I still get a backend error.

@Ralendil, we’ve identified that the error you’re experiencing is not quite the same as what most of the others are reporting here. You see, in your logs, the error being produced is failed to connect to all addresses. Whereas, most others appear to be experiencing Deadline Exceeded.

Your error (failed to connect to all addresses) is indicative of an unstable connection, which I believe is why the experimental branch has been unsuccessful for you.

I understand you’re with the Orange ISP and the error only occurs using WiFi. With that in mind, I recommend reaching out to Orange directly and explaining your issue as they will absolutely be best equipped to assist in this situation.

let’s say it… nothing will happen. They will do the same you have just done.
They will ask me if it happens in any other program. Then I will have to answer “no”. Then the case will be considered solved, as it will be a problem related to one game… so they will redirect me to your support.
Let’s wait you break the bug “by accident”

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I am now able to log in again, for the first time since the Nightmares & Visions update!
Thanks Fatshark developers!

I’m one of those on Vodafone Ireland.

3 Likes

Can confirm this works for me. Logged in again.

I am one of the ones from US with Windstream as my ISP.

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Hey just letting you know this worked for me. Thanks a bunch! :slight_smile:

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Works for me, thank you!

I was Vodafone, Ireland

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Good to hear there’s been some progress made on figuring out the issue!

re: Ralendil’s specific issue, it does seem highly suspect that the error is occurring at the same location as other people, even if the error itself is slightly different.

@Ralendil do you happen to have any other log files from failed login attempts? It may be a coincidence that the log file you presented failed in the same location as other people, but if you have any other console log files from the error manifested just to rule out that coincidence.

When you get the login error, close the game, open the log file and near the end, are you seeing this pattern

	{
		account_name = "",
		sub = "",
		vivox_domain = "",
		vivox_issuer = "",
		vivox_token = "",
	},
	{
		aborted = false,
		error_code = 14,
		error_details = "",
		error_message = "failed to connect to all addresses",
	},
	{
		latest_completed = {
			index = 5,
			name = "account-havoc-year-migration",
		},
	},

The content of the first block (with account_name, sub etc) is irrelevant but I would expect the error to be consistently sandwiches between those 2 structures.

If that turns out to be the case, how familiar are you with debugging proxies (e.g. Fiddler, Requestly)? If you want, I can help you set them up and dig a bit deeper into what’s going on.

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Yay my game finally works with the posted experimental branch fix! Thank You!

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Worked like a charm and basically removed all the stuttiers and preformance issuses I had since the update while keeping mods intact. Please implement this to base whenever possible

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Loading in every time, and seemingly more stable fps with and without mods, Ogryn sized thanks to the team!

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Same here bud!! Tried it all… UPnP, reinstall, reboot, change DNS, just a load of crap..

Hi, I’m having the same issue. I’ve tried everything.

Fixed in 1.7.3, meaning you should be able to switch back to the live build without erroring.

You may still wish to continue using the experimental branch if you’ve noticed an improvement in performance. :slight_smile:

1 Like