Connection errors after update

Warhammer: Vermintide 2 Technical Support
1

Hello! After yesterday’s patch, I constantly get a variety of connection errors.

console-2020-01-24-00.14.59-781bb3d7-38bc-45e2-91de-7af8346c5a57.log (170.3 KB)
console-2020-01-24-00.51.31-ab8302ae-7922-4977-83cb-0acf03acaa72.log (42.3 KB)
console-2020-01-24-00.52.40-e903f0aa-8f7f-4876-8d7c-695c8a4a29fe.log (541.3 KB)
console-2020-01-24-11.50.26-3fef5cfa-068a-4840-9aa2-c21bf39ef0cd.log (51.1 KB)
console-2020-01-24-11.59.47-e1f1e55b-ab99-4104-9c1a-2e6eef09381e.log (1.7 MB)
console-2020-01-24-13.27.42-0b5427df-0003-4861-98e8-2b698b00026a.log (1.8 MB)

2

Have you always played with a VPN?

3

I do not use VPN.

“Network interface: VPN Client Adapter - VPN (IPv4, IPv6)” - this is a program that I do not use during the game and using only regular network interface.

4

I see! Could you try running through the solutions here?: https://support.fatshark.se/hc/en-us/articles/360021232734--PC-How-to-resolve-Sign-In-Timeout-errors

5

Already tried 4 out of 5 solutions. Now I will try flushdns and let you know about the results.

6

10 minutes in the game and here again:
console-2020-01-24-16.49.36-50f44958-1d99-49fb-bf97-16feb1da3f6f.log (339.8 KB)

Next start:

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7

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8

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image2560×1440 1.11 MB

9

I’ve had to escalate this internally in hopes that one of our developers can advise on how to proceed with this.

I hope to have an update for you next week.

Apologies for the inconvenience.

1 Like
10

Thank you.

11

Something new :slightly_smiling_face:

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image2560×1440 284 KB

12

@Rhizone This is a complicated issue and one of our QA department will need to play with you whilst you capture your network requests (using Wireshark - instructions here).

Would you be willing to have a Fatsharker reach out to you to arrange a time to do this?

Alternatively, as I appreciate this is a lot of hassle, I’m happy to contact Steam and request that they issue you a refund.

1 Like
13

Ok. Let’s try to solve this issue together.

1 Like
14

Thank you. Could you please PM me with the URL to your Steam profile?

I will then ask a member of our QA department to add you and arrange a play session (via Steam chat). :slight_smile:

1 Like
15

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