Since the 1.5.4 update, the game keeps crashing

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - During Play

Issue Description (Required):

After the 1.5.4 update, I’ve experienced crashes about four or five times in roughly ten games. I’ve verified the integrity of the game, but the crash issue persists. Based on my assessment, this is not the AMD-specific loading/ending crash issue from the previous version. I’m not a technician, so I don’t know what’s causing the problem. Here is my crash log. I just hope the developers can quickly fix the crash issues instead of focusing on fixing in-game skin models and textures. The priority should be fixing crashes. I’m reiterating out of frustration: fixing crash issues is the priority. Does the developer expect the player community to figure out the crash issues themselves?

By the way, the issue of bosses throwing players out of the map still exists. I was thrown outside the area by Chaos Eggs twice and couldn’t return to the normal game area; I had to disconnect and reconnect.

CPU: 5700X
GPU: 6750XT
Resolution: 1440P
AMD Driver Version: 2024.10.1
AMD SAM: Enabled
Windows 10, Memory Isolation: Disabled
Game Quality Settings: All set to minimum
Portrait Rendering: Disabled

[PC] Do You Use Mods? (Optional):

Yes, but I haven’t tried disabling them

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Steam (PC)

[PC] Crash Report (Optional):

GUID: e7726572-dfae-42d8-a5e7-021afa7e6b31
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\rel_engine_darktide\release\rel_2024_08_20_Patch1.5.0x\runtime\d3d12_render_device\d3d12_debug.cpp:1550 in function stingray::aftermath::d3d_assert

[PC] Upload Console Log & darktide_launcher.log (Optional):

console-2024-10-23-12.17.18-22f92568-39b9-4130-b9b7-68c8ac3f908c.log (2.05 MB)
console-2024-10-23-12.57.47-e7726572-dfae-42d8-a5e7-021afa7e6b31.log (2.85 MB)

2

GUID: ae21c2d7-1771-491a-9b8a-cfd2fe2a468d
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\rel_engine_darktide\release\rel_2024_08_20_Patch1.5.0x\runtime\d3d12_render_device\d3d12_debug.cpp:1550 in function stingray::aftermath::d3d_assert

console-2024-10-23-19.28.03-ae21c2d7-1771-491a-9b8a-cfd2fe2a468d.log (2.8 MB)

3

Hi, we have looked in to this, as I was concerned about some spam being printed in the logs - but I’ve been informed this is unrelated to the crash. All we can see is that this is a conventional GPU-related crash, and we’re not able to pinpoint why this is happening. For this, we recommend the solutions here:

1 Like
4

GUID: 4395f5e4-b208-45aa-8c58-89f00b9e924d
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\rel_engine_darktide\release\rel_2024_08_20_Patch1.5.0x\runtime\d3d12_render_device\d3d12_debug.cpp:1550 in function stingray::aftermath::d3d_assert

console-2024-11-03-13.51.04-4395f5e4-b208-45aa-8c58-89f00b9e924d.log (730.6 KB)

GUID: 1b68d81a-3965-4fd3-b7a2-975c4fcd17c9
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\rel_engine_darktide\release\rel_2024_08_20_Patch1.5.0x\runtime\d3d12_render_device\d3d12_debug.cpp:1550 in function stingray::aftermath::d3d_assert

console-2024-11-03-14.20.05-1b68d81a-3965-4fd3-b7a2-975c4fcd17c9.log (1.7 MB)

5

I contacted AMD by email, and they claimed they hadn’t received any crash reports regarding Darktide. After checking my dxdiag file, they informed me that my system was corrupted. So, I reinstalled the system and used the Windows integrity verification tool to check that everything was functioning properly. I then tried the latest driver, but the game still crashed. Now I’ve reverted to the 23.11.1 driver, and the performance is stable. The new driver crashes while the old driver does not, which clearly points to an issue with AMD’s drivers.

GUID: 321ef0ff-65f6-4d30-9631-485bf83f48f5
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\rel_engine_darktide\release\rel_2024_08_20_Patch1.5.0x\runtime\d3d12_render_device\d3d12_debug.cpp:1550 in function stingray::aftermath::d3d_assert

console-2024-11-07-12.19.01-321ef0ff-65f6-4d30-9631-485bf83f48f5.log (715.7 KB)

GUID: ff6b1403-d415-4536-8c29-8deaad746b77
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\rel_engine_darktide\release\rel_2024_08_20_Patch1.5.0x\runtime\d3d12_render_device\d3d12_debug.cpp:1550 in function stingray::aftermath::d3d_assert

console-2024-11-07-13.18.57-ff6b1403-d415-4536-8c29-8deaad746b77.log (689.8 KB)