Constant crashing mid game. Rerolled Drivers to 26.6.1

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Other

Issue Description (Required):

My game crashes mid-match. Found a Fatshark form that told me to roll back to “Stable” 26.6.1 when encountering this. Still does not work.

Im on a 7900XT, Ryzen 7 5800x, 1500w PSU; the game runs perfectly fine. Then suddenly crashes. Never used to do this until around June this year.

I’ve tried verifying game files, uninstalling, reinstalling, lowered worker threads from 14 to 12, to 10, to 8, to 6 etc.

I’m out of ideas… Can anyone help?

CRASH LOG:

GUID: 011af1f3-47fd-4933-acb0-efc3a13ec472
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG, assert: ``

At D:\a\d\e2af82edaa31c93c6098ffbd561125ed\b0be1561439953a6\stingray\runtime\d3d12_render_device\d3d12_debug.cpp:1634 in function stingray::aftermath::d3d_assert

2

Sorry to hear this @VADOKSAM. You do appear to be running into a GPU-related crash.

The thread you found is a little old now, and afaik latest AMD driver version 26.8.1 should be stable again.

Could you please try uninstalling your current GPU drivers using a dedicated driver removal tool e.g. DDU (Display Driver Uninstaller), which will advise steps to do so in Safe Mode; and then reinstall clean latest GPU drivers.

If the crash still persists, it may also be helpful to try running through our other GPU crash solutions here:

Please let me know how you get on.

4

Did all of this, and I still keep getting:

GUID: eae0baca-091e-4cf3-b488-abd813516fe5
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG, assert: ``

At D:\a\d\e2af82edaa31c93c6098ffbd561125ed\b0be1561439953a6\stingray\runtime\d3d12_render_device\d3d12_debug.cpp:1634 in function stingray::aftermath::d3d_assert

It took a while to get this, though. Went 15 games perfectly, then suddenly, without any change, it began to crash again.

5

It’s 1 crash per match. I’m trying to do Havoc, but when this happens I have no chance to reconnect. Very annoying

6

Sorry to hear this. Unfortunately, it’s still a GPU-related crash occurring.

If you’ve run through our usual solutions, and have also tried a clean driver install after DDU, then admittedly I’m a little stumped by this :frowning:

Could you try rolling back to one driver version before latest and check stability using this version?

7

Stability is the same (if slightly worse) made 0 difference. However, that was to be expected. As I’ve already gone up & down the driver versions like a yo-yo. (I’ve been up & down the worker threads & graphics settings like a yo-yo too). I’m stumped as to what’s causing this. Because aside from the crashes, the game is STABLE and runs smooth as butter. No performance issues. It’s so random. Perhaps one of the AMD settings in-game is fking the game up???

8

*Still continually getting the exact same (error):

GUID: fea043a4-73ff-4515-a41e-e8027c12f0e5
Log File:
Info Type:*

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG, assert: ``

At D:\a\d\e2af82edaa31c93c6098ffbd561125ed\b0be1561439953a6\stingray\runtime\d3d12_render_device\d3d12_debug.cpp:1634 in function stingray::aftermath::d3d_assert

9

Appreciate the updates! Something still isn’t playing nicely relating to your GPU.

It may be helpful to perform a clean reinstallation of Darktide, to ensure a clean slate for both your game files and settings, which involves deleting your AppData (please note custom settings e.g. keybinds, graphics, loadouts etc. will be reset):

Also, just in case, please check you have latest Windows updates installed. Just on the off-chance that outdated OS could be muddling something.

10

Ok, I’ll try this too, as I’m still getting the same error below. IDK, I’m on a top-tier system; this is the only game that does this. I even bought new GPU cables, cleaned out my computer, just in case it was some sort of hardware issue. Obviously this didn’t work either.

If this doesn’t work Ima just bail. As Darktide is the only game that does this. Fingers crossed

Crash below for reference:

GUID: 8c816960-d282-474f-94f8-9ab28a116c5d
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG, assert: ``

At D:\a\d\e2af82edaa31c93c6098ffbd561125ed\b0be1561439953a6\stingray\runtime\d3d12_render_device\d3d12_debug.cpp:1634 in function stingray::aftermath::d3d_assert

11

Please let me know if anything changes.

This recent crash shows another GPU hang occurred. We are aware that latest AMD driver version 26.8.1 can cause GPU timeout crashes in many games, though it seems to be very inconsistent. We haven’t received widespread reports about this driver version specifically, and rolling driver version back didn’t help, so I suspect it may still be an issue local to your machine.

As you’ve exhausted our usual solutions, I’d be happy to contact Steam on your behalf and request a refund. I appreciate this isn’t an ideal outcome, but please let me know if this is something you wish to do.