GPU device hung

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - During Play

Issue Description (Required):

I’ve tried all the fixes that could apply in the known troubleshooting page, including making sure to turn off cloud saving before wiping the app data folder. Lower graphical settings seems to make no change. I lowered worker threads to 4, was 12. No change running the game in windowed.
All my drivers are up to date.
All other games I have are running fine and I can run the game fine on my laptop.

Processor AMD Ryzen 7 9800X3D 8-Core Processor (4.70 GHz)
Installed RAM 64.0 GB (61.6 GB usable)
Graphics card AMD Radeon RX 7900 XTX (24 GB)
System type 64-bit operating system, x64-based processor

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Steam

[PC] Crash Report (Optional):

GUID: a4351b06-0ac3-4815-ae10-f84414d9a6f0
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG, assert: ``

At D:\a\d\e2af82edaa31c93c6098ffbd561125ed\b0be1561439953a6\stingray\runtime\d3d12_render_device\d3d12_debug.cpp:1566 in function stingray::aftermath::d3d_assert

[PC] Upload Console Log & darktide_launcher.log (Optional):

console-2026-05-31-17.27.18-a4351b06-0ac3-4815-ae10-f84414d9a6f0.log (197 KB)crash_dump-2026-05-31-17.27.18-a4351b06-0ac3-4815-ae10-f84414d9a6f0.dmp (1 MB)console-2026-05-27-06.28.20-ebd4e914-43e0-4ff5-82fc-326019361b38.log (89.4 KB)console-2026-05-27-06.09.09-d01e57dd-625a-466d-8b22-71295beee6f4.log (174 KB)console-2026-05-27-06.24.26-b746cf43-66b1-4ffd-8dcf-047659cef102.log (82.7 KB)console-2026-05-28-07.02.13-6cd67368-7185-4868-9a35-45c021b52b46.log (203 KB)console-2026-05-27-18.19.33-3bf31718-2b99-4ffe-a267-5837b8829e7c.log (558 KB)

2

@Teko sorry to hear this. A few things to try -

As this is a GPU-related crash, firstly please try uninstalling your GPU drivers using a dedicated driver removal tool (e.g. Display Driver Uninstaller) and then reinstall our GPU drivers fresh.

If the crashes persist, it’s a shot in the dark, but you could check whether your BIOS needs to be updated via your motherboard manufacturer’s website. As outdated BIOS can often lead to instability. With firmware updates we advise caution, and to do so at your own risk.

Lastly, it may also be helpful to try switching to our Experimental Build.

This Darktide build version includes subtle changes that we trial, some of which focus on stability and performance - so I’m hoping that you may have a more positive experience using it.

To do so:

  1. Open the Steam client
  2. Right-click Darktide in your Steam library
  3. Select ‘Properties’
  4. Select ‘Betas’
  5. Enter the password cTYPtKTsfMDsLHAV
  6. Select ‘Check Code’
  7. Select the ‘None’ dropdown, and experimental - Experimental Builds should now be within the list
  8. Select experimental - Experimental Builds
  9. Close the pop-up window
  10. A download should now start

Please let me know how things go.