Desktop crashes

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Visual

Issue Description (Required):

Heyhey

Since the latest update, my performance has been back to excellent (it was truly horrible after L&L), but, I’m having desktop crashes about 25% of my games, after loading into a game or loading back to the Morningstar.

This bug has been around a long time… is there a fix?

My specs:
AMD Ryzen 5 5600x
AMD Radeon RX6600XT
32gb RAM
Win 11 64bit
Playing QHD, native, Medium visuals.

Here’s the crash code:

GUID: 8e0d1104-9591-4913-b24e-e57746e8e425
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\rel_engine_darktide\release\rel_2024_08_20_Patch1.5.0x\runtime\d3d12_render_device\d3d12_debug.cpp:1550 in function stingray::aftermath::d3d_assert

Reproduction Rate (Required):

Unusual (<25%)

Platform (Required):

PC - Steam

2

Hi @LeSpiff,

Sorry to hear this. You appear to be running into a GPU-related crash. We’ve recently seen an increase in crash reports from AMD users, which we’re investigating currently.

You could try our GPU crash solutions here:

However, there may be an underlying issue that we need to resolve with AMD. Rest assured we’re on the case!

Apologies for the inconvenience in the meantime.

1 Like
3

Cool beans, thanks for the quick response!

I’m sure it’ll turn out fine, but wanted to report it nonetheless.

Keep it up, still having a blast almost 900hours in :slight_smile:

2 Likes
4

Hey!

So, none of the solutions mentioned worked. Except: the update before this one made it so I had zero desktop crashes for weeks.

The update of today made me crash twice in 1 hour.

Surely that must be some helpful information, somehow?

Grtz,

Spiff

1 Like
5

I only fixed my loading crashes after doing a full driver wipe with DDU but this part alone is the most important. Blame Windows.

Some people have had luck stopping crashing this way but others have had to follow my full guide. Your mileage may vary

1 Like