Frequent Crash

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Crash - During Play

Issue Description (Required):

Been getting this engine error crash frequently recently. It usually tends to happen in the middle of a mission but it has occurred in the mourningstar as well. I’ve tried disabling my mods, portrait rendering, and lowering my worker thread count but the issue persists. Hope this can be fixed soon especially with some of my playstation friends getting the game soon. Making an edit since I forgot to add but I am using an AMD 6700 XT and I saw that a lot of other AMD users are having the same issue as well.

[PC] Do You Use Mods? (Optional):

Yes, and I’ve tried disabling them

Reproduction Rate (Required):

Often (<75%)

Platform (Required):

Steam (PC)

Player ID (Optional):

[PC] Crash Report (Optional):

GUID: ec787c87-8a41-4644-8680-12f995316fb0
Log File:
Info Type:

[Engine Error]: HRESULT: 0x887a0005 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\rel_engine_darktide\release\rel_2024_08_20_Patch1.5.0x\runtime\d3d12_render_device\d3d12_debug.cpp:1550 in function stingray::aftermath::d3d_assert

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2

We have noticed an increase in GPU-related crashes from our AMD users, and I have made AMD aware. This is some advice I received from them previously:

Might be that Windows “updates” (replaces) the AMD driver with one from the Windows update after the crash. To disable that behavior follow these steps:

Control Panel → System → Advanced System Settings → Hardware tab → Device Installation Settings → Select “No” → Save Change

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