Launcher error


Issue Description:
the darktide launcher does not display the regular information (such as beta news) or background and only has settings and play button
once play button is pressed this message is displayed

GUID: 31a1d2c5-d758-47f8-ada1-567d540d3ee6
Log File:
Info Type:


Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

GUID: 31a1d2c5-d758-47f8-ada1-567d540d3ee6
Log File:
Info Type:


Error Displayed (If Applicable):

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Play Chasm Logistratum as Ogryn (Skullbreaker)
  2. Attempt to pick up the second Grimoire
  3. Crash

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]

Player ID:
Steam ID: 76561198400854402

Approx. Time of Issue & Timezone:
[11/26/2022, 13:00AM/PM] [TIMEZONE]

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here
    darktide log seems empty

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here

01:28:58.074 [Launcher] LOGGER OPEN
01:28:58.074 [Launcher] Launcher version: Launcher: 1.0.250.0
01:28:58.076 [Launcher] Local time: 26/11/2022 13:28:58
01:28:58.249 [Launcher] Steam name: Sabo
01:28:58.250 [Launcher] [Main Window] Launcher Directory (AppDomain.CurrentDomain.BaseDirectory): C:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\launcher
01:28:58.250 [Launcher] [Main Window] Base Directory: C:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE
01:28:58.252 [Launcher] [Main Window] [Parse Arguments] Steam is initialized.
01:28:58.253 [Launcher] [Main Window] [Parse Arguments] Retrieving backend settings for Steam application ‘1361210’ (branch=‘default’)
01:28:58.258 [Launcher] [Main Window] [Parse Arguments] Using backend ‘prod’
01:28:58.259 [Launcher] [Main Window] [Parse Arguments] Bundle dir: C:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\bundle
01:28:58.259 [Launcher] [Main Window] [Parse Arguments] Common Ini-file: C:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\bundle\application_settings\settings_common.ini
01:28:58.259 [Launcher] [Main Window] [Parse Arguments] Win32 Ini-file: C:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\bundle\application_settings\win32_settings.ini
01:28:58.259 [Launcher] [Main Window] OS Version: Microsoft Windows 10.0.22621
01:28:58.259 [Launcher] [Main Window] OS Architecture: X64
01:28:58.259 [Launcher] [Main Window] Framework Version: .NET Framework 4.8.9032.0
01:28:58.332 [Launcher] [Main Window] Launcher was started by: steam(18796)
01:28:58.333 [Launcher] [Main Window] [Load Settings] Load settings from: C:\Users\adria\AppData\Roaming\Fatshark\Darktide\launcher.config
01:29:00.252 [Launcher] [Main Window] [SysInfo] AdapterId: 0 (Intel(R) Iris(R) Xe Graphics) OutputId: 0 CurrentResolution: 2560x1440
| Processor
| Manufacturer: GenuineIntel
| Name: 12th Gen Intel(R) Core™ i7-12700H
| Caption: Intel64 Family 6 Model 154 Stepping 3
| Maxclock: 2700
| Total Memory: 0
| Available Memory:0
01:29:00.288 [Launcher] [Main Window] [Check Exe] Version info for excutable C:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe
| File: C:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe
| InternalName: Darktide.exe
| OriginalFilename: Darktide.exe
| FileVersion: 1.3.239.696
| FileDescription:
| Product: Warhammer 40,000: Darktide
| ProductVersion: 0.0.3.0 (e239696)
| Debug: False
| Patched: False
| PreRelease: False
| PrivateBuild: False
| SpecialBuild: False
| Language: Language Neutral
|
01:29:00.289 [Launcher] [Main Window] Setting active executable to: Darktide.exe in directory: C:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries\Darktide.exe
01:29:00.290 [Launcher] [Main Window] [CrashMonitor] Crashes, launcher log
01:29:00.290 [Launcher] [Main Window] [CrashMonitor] Default logpath: C:\Users\adria\AppData\Roaming\Fatshark\Darktide\console_logs
01:29:00.290 [Launcher] [Main Window] [CrashMonitor] Default crashpath: C:\Users\adria\AppData\Roaming\Fatshark\Darktide\crash_dumps
01:29:00.290 [Launcher] [Main Window] [CrashMonitor] Default gpucrashpath:
01:29:00.290 [Launcher] [Main Window] [CrashMonitor] Default early crashpath: C:\Users\adria\AppData\Roaming\Fatshark\EarlyCrashReports\crash_dumps
01:29:00.291 [Launcher] [Main Window] Reading crash settings from: C:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\bundle\application_settings\settings_common.ini
01:29:00.295 [Launcher] [Main Window] Content revision: 67724
01:29:00.296 [Launcher] [Main Window] Reading crash settings from: C:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\bundle\application_settings\win32_settings.ini
01:29:00.296 [Launcher] [Main Window] Crash project: Bishop
01:29:00.296 [Launcher] [Main Window] Crashes, console log path C:\Users\adria\AppData\Roaming\Fatshark\Darktide\console_logs
01:29:00.296 [Launcher] [Main Window] Crashes, console dump path C:\Users\adria\AppData\Roaming\Fatshark\Darktide\crash_dumps
01:29:00.296 [Launcher] [Main Window] Machine ID: abd1ca3e-0f7e-4f8e-8100-4aa3313e988b
01:29:00.298 [Launcher] [Main Window] [CrashMonitor] Setting up filewatcher for *.log at: C:\Users\adria\AppData\Roaming\Fatshark\Darktide\console_logs
01:29:00.299 [Launcher] [Main Window] [CrashMonitor] Setting up filewatcher for *.dmp at: C:\Users\adria\AppData\Roaming\Fatshark\Darktide\crash_dumps
01:29:00.299 [Launcher] [Main Window] [CrashMonitor] Setting up filewatch for *.nv-gpudmp at: C:\Users\adria\AppData\Roaming\Fatshark\Darktide\GPUCrashDumps
01:29:00.299 [Launcher] [Main Window] [CrashMonitor] Setting up filewatcher for early *.dmp at: C:\Users\adria\AppData\Roaming\Fatshark\EarlyCrashReports\crash_dumps
01:29:00.312 [Launcher] Current language: english
01:29:00.403 [Launcher] Hooking up Fixed Version WebView2 Environment
01:29:00.451 [Launcher] MS Edge WebView2 Runtime Version: 106.0.1370.47
01:29:00.451 [Launcher] Initializing WebView2
01:29:00.931 [Launcher] WebView2 setting up settings
01:29:00.935 [Launcher] WebView2 settings setup completed
01:29:00.998 [Launcher] WebView2 Initialized
01:29:02.073 [Launcher] WebView2 Navigation Completed
01:29:02.133 [Launcher] Running OnWebpageLoaded
01:29:02.135 [Launcher] OnWebpageLoaded completed
01:29:02.135 [Launcher] OnLauncherReady
01:29:02.179 [Launcher] Could not find setting ‘master_render_settings’, using default value ‘System.Collections.Generic.Dictionary`2[System.String,System.Object]’
01:29:02.182 [Launcher] Could not find setting ‘adapter_index’, using default value ‘0’
01:29:02.182 [Launcher] Could not find setting ‘fullscreen_output’, using default value ‘0’
01:29:02.182 [Launcher] Could not find setting ‘screen_resolution’, using default value ‘Launcher.SysInfo+Resolution’
01:29:02.184 [Launcher] Could not find setting ‘fullscreen’, using default value ‘False’
01:29:02.184 [Launcher] Could not find setting ‘borderless_fullscreen’, using default value ‘False’
01:29:02.184 [Launcher] Could not find setting ‘vsync’, using default value ‘False’
01:29:02.185 [Launcher] Could not find setting ‘max_worker_threads’, using default value ‘17’
01:29:02.189 [Launcher] [Quality Settings] Verifying Quality Settings
01:29:02.299 [Launcher] [Quality Settings] Getting hardware performance settings for hardware: Intel(R) Iris(R) Xe Graphics
01:29:02.299 [Launcher] [Quality Settings] Fetching hardwares for Intel(R) Iris(R) Xe Graphics
01:29:02.662 [Launcher] [Quality Settings] Intel(R) Iris(R) Xe Graphics hardware mark: 2735
01:29:02.667 [Launcher] [Quality Settings] Getting hardware performance settings for hardware: 12th Gen Intel(R) Core™ i7-12700H
01:29:02.667 [Launcher] [Quality Settings] Fetching hardwares for 12th Gen Intel(R) Core™ i7-12700H
01:29:02.963 [Launcher] [Quality Settings] 12th Gen Intel(R) Core™ i7-12700H hardware mark: 26849
01:29:02.964 [Launcher] [Quality Settings] DLSS Capability: NO_DLSS
01:29:02.964 [Launcher] [Quality Settings] RayTracing Capability: NO_RAY_TRACING
01:29:02.964 [Launcher] [Quality Settings] Supports DLSS: False
01:29:02.964 [Launcher] [Quality Settings] Supports Frame Generation: False
01:29:02.964 [Launcher] [Quality Settings] Supports Reflex: True
01:29:02.964 [Launcher] [Quality Settings] Supports Raytracing: True
01:29:02.964 [Launcher] [Quality Settings] DLSS: off
01:29:02.964 [Launcher] [Quality Settings] Super Resolution Mode: off
01:29:02.964 [Launcher] [Quality Settings] Frame Generation Mode: off
01:29:02.964 [Launcher] [Quality Settings] Reflex Mode: enabled
01:29:02.964 [Launcher] [Quality Settings] FSR Mode: quality
01:29:02.964 [Launcher] [Quality Settings] Antialiasing: TAA
01:29:02.964 [Launcher] [Quality Settings] Raytracing Quality: off
01:29:02.964 [Launcher] [Quality Settings] GPU Quality: low
01:29:02.964 [Launcher] [Quality Settings] CPU Quality: high
01:29:02.980 [Launcher] [Quality Settings] Quality: low
01:29:04.259 [Launcher] [Quality Settings] Main window enabled
01:29:04.260 [Launcher] [Quality Settings] UI Enabled
01:29:04.260 [Launcher] [Quality Settings] Quality Settings Completed
01:29:04.267 [Launcher] [Quality Settings] Quality Settings Saved
01:29:04.959 [Launcher] [Launch Game] Steam is initialized.
01:29:04.960 [Launcher] [Launch Game] Retrieving backend settings for Steam application ‘1361210’ (branch=‘default’)
01:29:04.960 [Launcher] [Launch Game] Using backend ‘prod’
01:29:04.961 [Launcher] [Launch Game] Launching Game
01:29:04.961 [Launcher] [Launch Game] Executable: C:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\start_protected_game.exe
01:29:04.961 [Launcher] [Launch Game] Arguments: -eac_launcher_settings settings.json --bundle-dir …/bundle --ini settings --backend-auth-service-url https://bsp-auth-prod.atoma.cloud --backend-title-service-url https://bsp-td-prod.atoma.cloud
01:29:04.961 [Launcher] [Launch Game] Game Settings At Startup:
| adapter_index = 0
| borderless_fullscreen = false
| fullscreen = false
| fullscreen_output = 0
| language_id = “en”
| master_render_settings = {
| anti_aliasing_solution = 2
| dlss = 0
| dlss_g = 0
| dlss_master = “off”
| fsr = 3
| graphics_quality = “low”
| nv_reflex_low_latency = 1
| ray_tracing_quality = “off”
| }
| max_worker_threads = 17
| screen_resolution = [
| 2560
| 1440
| ]
| vsync = false
01:29:04.986 [Launcher] [Launch Game] Running shader cache builder
01:29:04.990 [Launcher] [Launch Game] [ShaderCacheBuilder] Executing darktide_shader_cache_builder.exe with args: -i “C:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\shader_cache\bundled_shader_cache.hans” -o “C:\Users\adria\AppData\Roaming\Fatshark\Darktide\shader_cache.hans” -device-index 0
01:29:09.035 [Launcher] [Launch Game] [ShaderCacheBuilder] =======================================================
01:29:09.035 [Launcher] [Launch Game] [ShaderCacheBuilder] Darktide Shader Cache Builder
01:29:09.035 [Launcher] [Launch Game] [ShaderCacheBuilder] =======================================================
01:29:09.035 [Launcher] [Launch Game] [ShaderCacheBuilder] -o ${output_file/folder}
01:29:09.035 [Launcher] [Launch Game] [ShaderCacheBuilder] -i ${input_file/folder}
01:29:09.035 [Launcher] [Launch Game] [ShaderCacheBuilder] -b Build input folder into a cache {Default}
01:29:09.035 [Launcher] [Launch Game] [ShaderCacheBuilder] -v Validate input cache file
01:29:09.035 [Launcher] [Launch Game] [ShaderCacheBuilder] -c Compress input cache files and bundle them into a single file
01:29:09.035 [Launcher] [Launch Game] [ShaderCacheBuilder] -device-index Specify which adapter index to compile shaders for
01:29:09.035 [Launcher] [Launch Game] [ShaderCacheBuilder] Choosing adapter: NVIDIA GeForce RTX 3070 Ti Laptop GPU
01:29:39.035 [Launcher] [Launch Game] [ShaderCacheBuilder] Compressing cache
01:29:39.035 [Launcher] [Launch Game] [ShaderCacheBuilder] Cache compressed original size 81999804 new size 24444640
01:29:39.096 [Launcher] [Launch Game] Shader cache builder completed.
01:29:39.096 [Launcher] [Launch Game] Using EAC: True
01:29:39.235 [Launcher] [Launch Game] Game starting…
01:29:42.846 [Launcher] [Launch Game] [Process Exit] Exit code: 0xC00000FD
01:29:42.846 [Launcher] [Launch Game] [Process Exit] Start time: 11/26/2022 1:29:39 PM
01:29:42.846 [Launcher] [Launch Game] [Process Exit] Exit time: 11/26/2022 1:29:42 PM
01:29:42.846 [Launcher] [Launch Game] [Process Exit] Peak physical memory: 0
01:29:42.846 [Launcher] [Launch Game] [Process Exit] Peak paged memory: 0
01:29:42.846 [Launcher] [Launch Game] [Process Exit] Peak virtual memory: 0
01:29:42.847 [Launcher] [Launch Game] Creating crash report
01:29:42.848 [Launcher] [Launch Game] Game Settings After Crash:
| adapter_index = 0
| borderless_fullscreen = false
| fullscreen = false
| fullscreen_output = 0
| language_id = “en”
| master_render_settings = {
| anti_aliasing_solution = 2
| dlss = 0
| dlss_g = 0
| dlss_master = “off”
| fsr = 3
| graphics_quality = “low”
| nv_reflex_low_latency = 1
| ray_tracing_quality = “off”
| }
| max_worker_threads = 17
| screen_resolution = [
| 2560
| 1440
| ]
| vsync = false
01:29:42.907 [Launcher] [Launch Game] Crash report created
01:29:42.908 [Launcher] [Launch Game] LOGGER CLOSE
01:29:42.908 [Launcher] [Launch Game]
01:29:42.997 [Crash Reporter] LOGGER OPEN
01:29:43.015 [Crash Reporter] Extracting zip file C:\Users\adria\AppData\Roaming\Fatshark\Darktide\crash_report.zip
01:29:43.060 [Crash Reporter] Loading CrashReport from: C:\Users\adria\AppData\Roaming\Fatshark\Darktide\crash_report_cache.cache
01:29:43.302 [Crash Reporter] Creating Crash Detail Dialog…
01:29:46.598 [Crash Reporter] Uploading crash to uploader…
01:29:46.607 [Crash Reporter] Checking for CrashifyUploader.exe in C:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\launcher\CrashifyUploader.exe
01:29:46.608 [Crash Reporter] Starting uploader process…
01:29:47.667 [Crash Reporter] Could not read log from uploader Object reference not set to an instance of an object.
01:29:47.667 [Crash Reporter] Upload to crashify DB successfull
01:29:47.667 [Crash Reporter] Uploaded to crashify, guid: 31a1d2c5-d758-47f8-ada1-567d540d3ee6
01:29:47.668 [Crash Reporter] Creating Crash Link Dialog…
01:29:47.668 [Crash Reporter] Launcher Directory (AppDomain.CurrentDomain.BaseDirectory): C:\Program Files (x86)\Steam\steamapps\common\Warhammer 40,000 DARKTIDE\launcher
01:29:55.413 [Crash Reporter] LOGGER CLOSE
01:29:55.413 [Crash Reporter]

I’ve passed your report on to the appropriate department. Thank you!