KNOWN ISSUE: failed_handshake_timeout / Error Code: 4008

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

1.Start the game try to log in
2- error 4008
3. cant enter the game

Platform:
[Steam]

Player ID:
[Steam ID: 76561198012190709/Antaioss]

Approx. Time of Issue & Timezone:
[28/01/23, 13:15 PM/PM] [CET]

console-2023-01-28-12.04.20-01b5e0a5-1cad-4425-a004-e5594924d72c.log (38.7 KB)

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console-2023-01-29-17.47.40-b0d707f2-e8ad-43df-97f5-9b3f95b1335f.log (38.7 KB)

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How we. Can fix this code 4008

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Do tell me please, if this issue is so hard to fix. I haven’t been able to play the game AT ALL due to this error, and I got the game in BETA! how is it that I still cannot play?

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I haven’t been able to play Darktide since December, ever since I would select my character or try to create a new character and while in the loading screen it takes me back to the Character Selection Screen with errorcode 4008. I’ve played since BETA release and my main was only able to get to level 19 before the Omnissiah failed me :frowning:
Ive tried verifying file integrity, deleting and reinstalling the game, starting with a new character (it will boot me back to character screen after creation), and following another post’s guidelines of removing the “run as admin” tick from both the launcher and the game.

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Rest assured this is still on our radar and we’ll soon be implementing additional logging to pin this error down.

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Good morning,

When i try to join a party, i have this message “Error 4008”. Then i have 2 choices : Leave or reconnect but both of them are not working.

I also tried going into the Psychalium’s meatgrinder. That seems to remove you from parties if you’re in one as that is a self-hosted lobby but not working too.

Since a week

Thank you


Issue Description:

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Play Chasm Logistratum as Ogryn (Skullbreaker)
  2. Attempt to pick up the second Grimoire
  3. Crash

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here
1 Like

Issue Description:
I have been trying to get into the game for 3 days now, but it always gives me the error code 4008, as if I had no internet connection.

I have tried verifying the file integrity via steam to no avail and yes, I have internet.
Error Displayed (If Applicable):
4008
Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Launch game
  2. Select character
  3. Cry because its not working

Mission Name (If Applicable):

Platform:
Steam

Player ID:

Approx. Time of Issue & Timezone:
[03/05/2023, 20:00 PM] [EST]

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:

Upload Console Log:
console-2023-03-05-18.59.32-8977626b-4b60-4cc8-9a08-6b2741689243.log (208.4 KB)

Upload darktide_launcher.log:
darktide_launcher.log (534.5 KB)

1 Like

Can anybody experiencing this error tell me which part of the world they’re playing from, please?

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I just downloaded the game on XBOX game pass on PC and it keeps on giving the error after finishing the prologue.

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I’m experiencing this error from Egypt.

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I am also facing this error from Egypt more than 3 months since the beginning of purchasing the game

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Same here playing from Egypt as well.

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Currently Getting this issue after playing the game fine on a previous PC through Xbox Game Pass
I’ve upgraded my PC and downloaded the game.
I did manage to get into a match once but the connection was horrible. I was constantly getting code 4008.

I’ll edit this post with more info to follow

Crash Report (If Applicable):
I try to log in the game but i keep getting “Failed joining server : Error code 4008” then the game throw me back at the character selection

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

Pressing “start” on the character selection

Platform:
Steam

Player ID:
Kalenne

Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]
03/23/2023, 11h48AM, CET

Upload Console Log:

Console log :

console-2023-03-23-10.40.01-e5eb87ee-86a6-49e4-9aed-0cf570fcc451.log (70.4 KB)

Issue Description:

Steps to Reproduce:
1/ boot the game
2/ Get through the animations and loading screens, and get on the operative selection menu
3/ select your operative, get a loading time, and at the end of it, error 4008. Back to operative menu

Platform:
Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Approx. Time of Issue & Timezone:
23/3/23 11:47 UTC+1

Console log
console-2023-03-23-10.47.24-bfbe594f-2299-481e-a0be-c0083a2a9320.log (6.2 KB)

Issue Description:
The game won’t let me access the morningstar (and play) and gives me a 4008 error. It did it this morning and early this afternoon. According to others on the official discord server, this is an issue for several players who live in France and have Free as their internet service provider (such as myself). It happened after the latest update, “content drop - Tools of war” that came out today, I could play just fine only two days ago.

Crash Report (If Applicable):
No crash occurs.

Steps to Reproduce:
1 : boot the game
2 : can go as far as operative selection
3 : when I select a character, under 2 minutes I get sent back to the character selection menue with a 4008 “was unable to reach servers” issue

Platform:
Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Approx. Time of Issue & Timezone:
[03/23/2023, 11:00AM] GTM

console-2023-03-23-12.28.27-489c279e-5671-492a-8782-da3637e24f1a.log (53.0 KB)
console-2023-03-23-10.21.30-31c72767-b240-4c2d-8f89-36e91dec951f.log (57.8 KB)

2 Likes

I can confirm, i’m in the exact situation. Considering Free is one of the most used Internet provider in France, the number of players affected by this issue may be huge.

well, i got the same issue… I’m using Free in France.

same here, ISP is free too in France.