KNOWN ISSUE: Darktide Launcher Erroring or Not Appearing, or Stuck on Launching Screens

Can you try disabling your anti-virus as well as your firewall.

Dont launch the exe directly. You need to go through the launcher or it will fail anyway.

Yeah, still the same issue and error with the firewall off and antivirus off.

Could you try everything here, please?: https://support.fatshark.se/hc/en-us/articles/7709665369501--PC-How-to-Resolve-Darktide-Launcher-Issues

Hello,
Yeah, I have tried everything listed in this article. Still will not open the game past the launcher.

Issue Description:
Crash on EAC ‘Initialization’ that pops up between pressing ‘Play’ and the game loading in.

EAC and Darktide are allowed Firewall programs,
Virus Protection real time tracking is turned off,
selected startup programs is toggled,
ran .Net Framework Repair Tool

Crash Report (If Applicable):
GUID: 530308cd-65cb-4630-9946-82770bdd2452
Log File:
Info Type:


Error Displayed (If Applicable):
0xc0000005 / Launcher Error Code 1

Steps to Reproduce:
1: Load Launcher from Game Pass
2: Press Play
3: Wait for EAC screen to hit 100% and switch to ‘Initializing’
4: Crash

Mission Name (If Applicable):
N/A

Platform:
Microsoft Store / Game Pass

Player ID:
TraceK#4435

Approx. Time of Issue & Timezone:
12/01/22 9am CST

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:

Upload Console Log:
Console Log folder is empty, possibly due to never entering the full game

Upload darktide_launcher.log:
darktide_launcher.log (16.0 KB)

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.


Issue Description:
The game crashes on launch whenever I press play in the launcher. I have tried changing the settings before starting, doesnt work. I have verified the files, doesn’t work, downloaded the .NET framework install/repair, did nothing, tried removing the directory earlier, didn’t work. I have reinstalled the game several times and I can’t find a fix. The game worked perfectly during the pre-patch. There isn’t even any console_logs or crash reports in the darktide directory for me. The only difference to my rig is that its now windows 11 and not 10.
Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]
GUID: 7f0220fe-9d54-4860-ae00-62816750e8b1
Log File:
Info Type:


Error Displayed (If Applicable):

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Start the game
  2. Press play in the launcher
  3. Shader cache quickly builds
  4. Crash

Mission Name (If Applicable):

Platform:
Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Approx. Time of Issue & Timezone:
12-01-2022, 11:09 CET; UTC+01:00

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here
    The files are empty

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here
    darktide_launcher.log (161.0 KB)

I have also uninstalled the Epic games launcher just in case, but still same results.

NEW POTENTIAL SOLUTION ADDED TO: https://support.fatshark.se/hc/en-us/articles/7709665369501--PC-How-to-Resolve-Darktide-Launcher-Issues

  1. Remove the gpu_detection.dll in the ‘launcher’ directory:
    Steam\steamapps\common\Warhammer 40,000 DARKTIDE\launcher
  2. Proceed to launch Darktide as normal, via Steam

Still is not working. Thank you for the support though.

Tried all of the steps in the help article and still stuck on “Signing In…”. Played the closed beta absolutely fine, PC meets minimum specs.

Issue Description:
Game stuck on launcher “Signing In…” and will not progress. Task Manager seems to imply it’s not even doing anything with no memory change, no disk usage, and no CPU usage

Crash Report (If Applicable):
N/A

Platform:
Microsoft Store

Player ID:
FonMasterRyoka

OS:
Windows 10

PC Specifications:
AMD Ryzen 5 2600
16GB RAM
GTX1660Ti

Epic Games Client:
No, uninstalled

Upload darktide_launcher.log:

No log folder created, so no log


Should add, I get a log in Event Viewer that GamingServicesTcui.exe has an exception due to kernelbase.dll. Unsure if wholly a Darktide issue or partially Microsoft/Windows

Updating to latest Windows 10 22H2 seemed to fix the issue. Likely just a local issue on my part

Issue Description:
Launcher displays: Fetching Hardware then crashes before completing.
Platform:
Steam

Player ID:
mint_toby

OS:
Windows 10

PC Specifications:
Ryzen 5 3600
AMD RX 580
16GB ram

Epic Games Client:
Uninstalled
darktide_launcher.log (31.7 KB)

Upload darktide_launcher.log:

Issue: Darktide crashing upon launch. It was working yesterday, 11/30/22, for several hours without issue. Today, 12/1/22, it is not even launching.

Platform: Steam

Player ID: volcanite

OS: Windows 10, 64 bit

PC Specs: Intel(R) Core™ i7-4770K CPU @ 3.50GHz 3.50 GHz; 16.0 GB RAM; NVIDIA GeForce GTX 1050 Ti

Epic Games Client: installed and up to date as of 12/1/2022 3:53 p.m. HST.

Steps to reproduce:

  1. Launch game from Steam.
  2. Start game from Darktide browser.
  3. Loading/initialising; displays Anticheat.
  4. Crash “Launch Error. Unexpected error. (Another launcher is already running)”

Issue frequency: every time I try to launch game

GUID: ae5c0393-bd13-4031-a965-297568887a25
Log File:
Info Type:


GUID: 698f0e9c-bc0a-4330-b330-a418dc6ae3cd
Log File:
Info Type:


GUID: b85d8ca0-b85e-4363-8d57-c55f8ddd5df0
Log File:
Info Type:


GUID: 755b180f-facb-4c29-868d-891fb23cf3ed
Log File:
Info Type:


Worked for me. Thank you!

Sucks. Been dealing with the same issue on Steam/Win 11 since beta. Nothing works.

**Issue Description: After i launch the game from steam, i got
image
this message and waited around 10 minutes but nothing happen. Tried to launch launcher with admin privileges, but got the same problem. I didnt play the game from 11.28.2022. On 28 everything was working fine. My Nvidia drivers are 527.37 (updated today)
I tried to verify game files, deleting darktide appdata, deleting gpu_detection.dll.
**

Steps to Reproduce:

  1. Launch game from steam library

Mission Name (If Applicable):

Platform:
Steam

Player ID:

Approx. Time of Issue & Timezone:
[12/03/2022, 05:10] [GMT+3]

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:

Upload Console Log:
None

Upload darktide_launcher.log:
darktide_launcher.log (803.0 K

Magicaly it now fixed itself for me
darktide_launcher.log (18.4 KB)

Game worked but with crashes November 30th and December 1st, now since Dec 2nd the game does not load. If I run it via steam nothing happens - steam thinks it is active but after I press start game on the splash screen nothing happens, doesn’t show up in task manager or anything.

Platform:
Steam

Player ID:

OS:
Windows 10

PC Specifications:
1060 GTX 6GB
16 GB of RAM
i7-8700K CPU @ 3.70 GHZ
Epic Games Client:
Yes, but I don’t use it I use steam.

Upload darktide_launcher.log:
darktide_launcher.log (53.1 KB)

Tried disabling antivirus (Comodo) and firewall. No dice.

I have noticed the launcher since the patch is different - it’s just settings and play, none of the additional stuff from a day ago.

1 Like

Tried it, no dice.

Yeah its getting kinda frustrating as all my friends can play, but I can’t. I even bought the Imperial edition and I haven’t been able to play since launch :joy:

In the steam folder “common\Warhammer 40,000 DARKTIDE” if I run start_protected_game it works - up to the starting menu of darktide. I can’t sign in past it.

If I run darktide.exe again same situation - game loads, doesn’t let me sign in.

I went and made sure my epic client was updated but the issue is persisting and my pre-game menu doesn’t look like the other poster’s.

Edit: If the game doesn’t load for you try and transfer it to a different hard drive. I had it on C: with my OS, I transferred it to D: - the splash menu worked right, it seemed to recompile the shader and now it loads properly. Got ingame and everything.

GUID: 42454473-a11b-45b4-91fc-4267da1f18e9
Log File:
Info Type: