See post above. Backend error. Worked fine before update. They update, and now the game is broken for me. I literally have not been able to play for days on a product that I paid money for.
Will leave a negative review and warn my friends not to buy and play this game until all issues are permanently fixed. Unacceptable.
If this is a “KNOWN ISSUE” then why the hell isn’t it solved yet?
Issue Description: Can’t get past the Inquisitorial Clearance page → press Space and just get a text box that has Backend Error on it.
Worked fine before update. They update, and now the game is broken for me. I literally have not been able to play for days on a product that I paid money for.
Your Region & Name of ISP: Europe (Dutch)
Name of Anti-Virus/Firewall Being Used: ESET Internet Security (made exception for all executables in darktide folder to let them through, even before I did that, the game worked fine.)
Platform: Steam
Player ID: Steam Community :: Dan
[PC] Upload Console Log:
darktide_launcher.log (358.8 KB)
Try switching to Windows Defender, and disable your third party Anti-Virus/Firewall.
I have already added exceptions in my firewall to let Darktide through, what more must I do to allow my current ESET program to work with Darktide, because I don’t want to switch to Windows Defender to play a single video game.
Issue Description:
I keep getting Backend Error whenever I try to log in.
Error Displayed (If Applicable):
Backend Error
Steps to Reproduce:
Press [Space} to Log In
Mission Name (If Applicable):
Platform:
[Steam/Microsoft Store/Xbox]
Steam
Player ID:
StefanS7
Approx. Time of Issue & Timezone:
Every time bar one in the last 6 days.
Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
Often
Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]
[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]
console-2023-10-31-08.38.19-a1b2c6ba-d220-4f81-ba71-c7a33c079a8b.log (22.2 KB)
darktide_launcher.log (287.2 KB)
Forgot to attach launcher log.
I’m using Windows Defender, I’ve added exceptions in both Defender + Firewall, I’ve tried using a VPN, I’ve verified the files, I’ve reinstalled the game. Feeling somewhat at wit’s end here.
console-2023-11-05-03.10.40-d0ef4d93-8e87-443e-bbbc-5390b8f6b283.log (19.2 KB)
USA
im on PC/gamepass
i keep getting backend error ive tried everything to fix this so if anything a response would be nice
I have the same problem, game worked fine for 2 weeks but then i got this error before signing in, i am in Europe, reinstalling does not fix it, disabling firewall does not help. Can anyone help me out? i love this game.
I have the same problem on steam, i get the dreaded “backend error” before sign in. Player ID: mordred8210, platform PC/steam, i don’t have Kaspersky or Norton antivirus, i think this is the last crash report:
[Log version] 1
[Session] 23d07ad6-6e3b-49bb-8bf6-da99ff826a32
UTC time stamps
05:36:41.990 [Application] STARTUP: setup_crash_report, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3628
05:36:41.990 [Application] STARTUP: DLCList::setup, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3640
05:36:41.990 [Application] STARTUP: setup_timer, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3643
05:36:42.002 [Application] STARTUP: make system_info, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3648
05:36:42.002 [Application] STARTUP: setup_jobs, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3651
05:36:42.002 [Application] STARTUP: setup_resources, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3667
05:36:42.035 [Application] STARTUP: make game, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3693
05:36:42.052 [HTTP Cache] Initialized cache: C:\Users\Intel\AppData\Roaming\Fatshark\Darktide\http_cache.db
05:36:42.052 [HTTP Cache] Cache file size: 108820 kB
05:36:42.052 [Backend] Created
05:36:42.052 [Application] STARTUP: init steam, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3698
05:36:42.145 [Application] STARTUP: setup renderer, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3724
05:36:43.713 [D3D12_RENDER_DEVICE] choosing adapter: 0 (NVIDIA GeForce RTX 3060)
05:36:44.824 [D3D12_RENDER_DEVICE] TILED RESOURCES TIER2 SUPPORTED: true
05:36:44.824 [D3D12_RENDER_DEVICE] D3D12_RAYTRACING_TIER_1_1 SUPPORTED: true
05:36:46.151 [Application] — CPU
CPU: Intel(R) Core™ i5-10400F CPU @ 2.90GHz
Vendor: GenuineIntel
Logical processors: 12
Family: 0:6, Model: 10:5
Type: 0, Stepping: 3
Features: SSE SSE2 SSE3 SSSE3 SSE4.1 SSE4.2
Feature bits:
EBX: 00000010 00010000 00001000 00000000
ECX: 01111111 11111010 11111011 10111111
EDX: 10111111 11101011 11111011 11111111
— Memory
Physical Total: 32697MB
Available: 26979MB
— OS
Windows version 10.0 build 19045, 64 bit
Windows 10
Machine ID 54c1174d-5e2d-47d3-8470-e73780659acb
— Desktops
Monitor 0 (1920x1080): left=0 top=0 right=1920 bottom=1080
— Network
Network interface: Realtek Gaming GbE Family Controller (IPv4, IPv6)
— Input
No input devices detected.
— Volume
Volume for path ‘E:\SteamLibrary\steamapps\common\Warhammer 40,000 DARKTIDE\binaries/…/bundle’ is on HDD
— Graphics
Graphics card: NVIDIA GeForce RTX 3060 (DirectX 12.1, 12129MB) Driver version: 54601 Hardware Accelerated GPU scheduler: false
Graphics card: Microsoft Basic Render Driver (DirectX 12.1, 0MB) Hardware Accelerated GPU scheduler: false
05:36:46.151 [Application] STARTUP: setup_window, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3728
05:36:46.155 [Window] Window => active
05:36:46.168 [Application] STARTUP: setup input, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3739
05:36:46.170 [Application] STARTUP: setup physics, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3745
05:36:46.208 [Application] STARTUP: config renderer, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3748
05:36:47.406 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
05:36:47.406 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
05:36:47.406 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
05:36:47.406 [RenderInterface] user specified render setting: vertical_fov doesn’t exist in render settings – skipping
05:36:47.406 [RenderInterface] user specified render setting: local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
05:36:47.406 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
05:36:48.182 [Application] STARTUP: setup boot packages, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3751
05:37:20.400 [Application] STARTUP: setup physics properties, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3753
05:37:20.400 [Application] STARTUP: setup network, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3755
05:37:20.400 [Save] Save dir: C:\Users\Intel\AppData\Roaming\Fatshark\Darktide
05:37:20.400 [Application] STARTUP: game init, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 3794
05:37:20.690 [Lua] [ParameterResolver] Resolving Game Parameters
05:37:20.690 [Lua] [ParameterResolver] Resolving Development Parameters
05:37:20.690 [Lua] [GameStateMachine] [Main] Init statemachine with ‘StateBoot’
05:37:20.691 [Lua] [GameStateMachine] [Boot] Init statemachine with ‘StateLoadRenderSettings’
05:37:20.691 [Application] STARTUP: pre update loop, File: D:\a\d\rel_engine_darktide\release\rel_2023_07_10_Patch1.2.0x\runtime\application\application.cpp, Line: 4217
05:37:20.698 [SteamStats] RequestCurrentStats success: true
05:37:20.699 [Lua] [RenderSettings] Time to parse setting [rough_transparency_enabled] with new value (true): 0.0ms.
05:37:20.699 [Lua] [RenderSettings] Time to parse setting [motion_blur_enabled] with new value (true): 0.0ms.
05:37:20.699 [Lua] [RenderSettings] Time to parse setting [lod_scatter_density] with new value (0.5): 0.0ms.
05:37:20.700 [Lua] [RenderSettings] Time to save settings: 0.3ms
05:37:20.700 [Lua] [RenderSettings] Time to parse setting [skin_material_enabled] with new value (false): 0.0ms.
05:37:20.700 [Lua] [RenderSettings] Time to parse setting [lens_quality_enabled] with new value (true): 0.0ms.
05:37:20.700 [Lua] [RenderSettings] Time to parse setting [decal_lifetime] with new value (20): 0.0ms.
05:37:20.700 [Lua] [RenderSettings] Time to save settings: 0.2ms
05:37:20.700 [Lua] [RenderSettings] Time to parse setting [max_impact_decals] with new value (30): 0.0ms.
05:37:20.705 [Lua] [RenderSettings] Time to save settings: 5.3ms
05:37:20.705 [Lua] [RenderSettings] Time to parse setting [max_blood_decals] with new value (30): 0.0ms.
05:37:20.710 [Lua] [RenderSettings] Time to save settings: 4.8ms
05:37:20.710 [Lua] [RenderSettings] Time to parse setting [max_ragdolls] with new value (8): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to save settings: 4.7ms
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [ambient_occlusion_quality] with new value (medium): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [cacao_quality] with new value (3): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [light_quality] with new value (medium): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [local_lights_shadow_map_filter_quality] with new value (low): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [sun_shadow_map_filter_quality] with new value (medium): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [local_lights_shadow_atlas_size] with new value (table: 0x00166240): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [gi_quality] with new value (low): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [rtxgi_scale] with new value (0.5): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [lens_flare_quality] with new value (sun_light_only): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [sun_flare_enabled] with new value (true): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [texture_quality] with new value (medium): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [content/texture_categories/weapon_orm] with new value (1): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [content/texture_categories/weapon_mask] with new value (1): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [content/texture_categories/weapon_hm] with new value (1): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [content/texture_categories/character_hm] with new value (1): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [content/texture_categories/environment_nm] with new value (1): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [content/texture_categories/environment_hm] with new value (1): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [content/texture_categories/weapon_nm] with new value (1): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [content/texture_categories/character_nm] with new value (1): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [content/texture_categories/character_bcm] with new value (1): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [content/texture_categories/environment_bca] with new value (1): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [content/texture_categories/character_mask2] with new value (1): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [content/texture_categories/character_bca] with new value (1): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [content/texture_categories/weapon_bca] with new value (1): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [content/texture_categories/environment_orm] with new value (1): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [content/texture_categories/character_bc] with new value (1): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [content/texture_categories/environment_bc] with new value (1): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [content/texture_categories/character_orm] with new value (1): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [content/texture_categories/weapon_bc] with new value (1): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [content/texture_categories/character_mask] with new value (1): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [ssr_quality] with new value (medium): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [ssr_high_quality] with new value (false): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [volumetric_fog_quality] with new value (medium): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [light_shafts_enabled] with new value (true): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [volumetric_data_size] with new value (table: 0x001674f0): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [volumetric_reprojection_amount] with new value (0.625): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [dof_quality] with new value (medium): 0.0ms.
05:37:20.715 [Lua] [RenderSettings] Time to parse setting [dof_enabled] with new value (true): 0.0ms.
05:37:20.715 [Application] apply_user_settings
05:37:20.733 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
05:37:20.733 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
05:37:20.733 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
05:37:20.733 [RenderInterface] user specified render setting: vertical_fov doesn’t exist in render settings – skipping
05:37:20.797 [Lua] [RenderSettings] Time to apply settings: 81.6ms
05:37:20.797 [Lua] [RenderSettings] Time to save settings: 0.3ms
05:37:20.798 [Lua] [GameStateMachine] [Boot] Changing state ‘StateLoadRenderSettings’ → ‘StateLoadBootAssets’
05:37:50.016 [Lua] [LocalizationManager] Setup localizers
05:37:50.043 [Lua] [GameStateMachine] [Boot] Changing state ‘StateLoadBootAssets’ → ‘StateRequireScripts’
05:37:50.043 [Lua] INFO [Log Internal] Exceptions will be handled by Crashify
05:37:50.043 [Lua] INFO [Log Internal] Global log level set to: 2
05:37:50.043 [Lua] <>project = bishop<>
05:37:50.043 [Lua] <>project_branch = rel_Patch1.2.0x_external<>
05:37:50.043 [Lua] <>build = release<>
05:37:50.043 [Lua] <>platform = win32<>
05:37:50.043 [Lua] <>content_revision = 85660<>
05:37:50.043 [Lua] <>engine_revision = 9c318e59439ce38c6d9955a668e307b00730e2dc<>
05:37:50.043 [Lua] <>rendering_backend = dx12<>
05:37:50.043 [Lua] <>teamcity_build_id = 330777<>
05:37:50.043 [Lua] <>server = false<>
05:37:50.043 [Lua] <>is_modded = false<>
05:37:50.043 [Lua] <>game_version = 1.2.2-b330777<>
05:37:50.043 [Lua] <>steam = true<>
05:37:50.043 [Lua] <>steam_id = 11000015f45aee5<>
05:37:50.043 [Lua] <>steam_user_name = mordred8210<>
05:37:50.044 [Lua] <>steam_app_id = 1361210<>
05:37:50.044 [Lua] <>machine_id = 54c1174d-5e2d-47d3-8470-e73780659acb<>
05:37:50.044 [Lua] INFO [INFO] Crashify Ready
05:37:50.044 [Lua] INFO [Testify] Ready!
05:37:50.285 [Lua] INFO [GameStateMachine] [Boot] Changing state ‘StateRequireScripts’ → ‘StateLoadAudioSettings’
05:37:50.335 [Lua] INFO [GameStateMachine] [Main] Changing state ‘StateBoot’ → ‘StateGame’
05:37:50.335 [Lua] INFO [GameStateMachine] [Boot] Exit statemachine from ‘StateLoadAudioSettings’
05:37:50.335 [Lua] INFO [Input Manager] Adding a default setting for input service type [Debug]
05:37:50.335 [Lua] INFO [Input Manager] Adding a default setting for input service type [FreeFlight]
05:37:50.335 [Lua] INFO [Input Manager] Adding a default setting for input service type [Ingame]
05:37:50.335 [Lua] INFO [Input Manager] Adding a default setting for input service type [Imgui]
05:37:50.335 [Lua] INFO [Input Manager] Adding a default setting for input service type [View]
05:37:50.336 [Lua] INFO [Input Manager] Created a InputService of type [Ingame]
05:37:50.336 [Lua] INFO [PrivilegesManager] Using permissive privileges manager
05:37:50.336 [Lua] INFO [FrameRateManager] Initializing framerate cap to 60 fps.
05:37:50.336 [Lua] INFO [PrivilegesManager] Using permissive privileges manager
05:37:50.336 [Lua] INFO [Input Manager] Init device: mouse, 1
05:37:50.336 [Lua] INFO [Input Manager] Init device: xbox_controller, 1
05:37:50.336 [Lua] INFO [Input Manager] Init device: xbox_controller, 2
05:37:50.336 [Lua] INFO [Input Manager] Init device: xbox_controller, 3
05:37:50.336 [Lua] INFO [Input Manager] Init device: xbox_controller, 4
05:37:50.336 [Lua] INFO [Input Manager] Init device: keyboard, 1
05:37:50.336 [Lua] INFO [Input Manager] Using input from: mouse(1), it being the latest having a button pressed
05:37:50.336 [Lua] INFO [Input Manager] Using input from: keyboard(1)
05:37:50.337 [Lua] INFO [MechanismManager] Initialized without mechanism
05:37:50.337 [Lua] INFO [ConnectionManager] Combined hash: 8b45ff5528acab8e
05:37:50.337 [Lua] INFO [PrivilegesManager] Using permissive privileges manager
05:37:50.337 [Lua] <>game_session_id = e1c1f463-5a64-4ff4-8bd4-674ecc86c25b<>
05:37:50.337 [Lua] INFO [AccountManager] Using base account manager
05:37:50.345 [Lua] INFO [Input Manager] Created a InputService of type [View]
05:37:50.345 [Lua] INFO [GameStateMachine] [Game] Init statemachine with ‘StateSplash’
05:37:50.346 [Lua] INFO [ConstantElementLoading] State changed nil →
05:37:50.346 [Lua] INFO [ConstantElementOnboardingHandler] State changed nil →
05:37:50.364 [Lua] INFO [SaveData] Populating save data.
05:37:50.364 [Lua] INFO [SaveData] Current saved profile preset version for character (b9360e96-30bc-4f35-80ea-8b17a4861571) is: 1. Our default is: 1
05:37:50.364 [Lua] INFO [SaveData] Current saved profile preset version for character (80fb4c1b-fb7e-45aa-9a9c-fb5b9950c04c) is: 1. Our default is: 1
05:37:50.364 [Lua] INFO [SaveData] Current saved profile preset version for character (08ed5454-a640-4c50-b3da-ff308bdaae61) is: 1. Our default is: 1
05:37:50.364 [Lua] INFO [SaveData] Current saved profile preset version for character (56c87b02-a8cf-407b-9ac7-08037e1c32e9) is: 1. Our default is: 1
05:37:51.119 [Lua] INFO [ScriptWorld] Registering level named: “content/levels/ui/video_view/video_view” with id: 1
05:37:55.799 [Lua] INFO [ScriptWorld] Registering level named: “content/levels/ui/video_view/video_view” with id: 1
05:37:58.875 [Lua] INFO [GameStateMachine] [Game] Changing state ‘StateSplash’ → ‘StateTitle’
05:37:58.875 [Lua] INFO [PresenceManager] Activity changed splash_screen → title_screen
05:37:58.876 [Lua] INFO [ConstantElementLoading] State changed → StateTitle
05:37:58.876 [Lua] INFO [ConstantElementOnboardingHandler] State changed → StateTitle
05:38:00.045 [Lua] INFO [ScriptWorld] Registering level named: “content/levels/ui/title_screen/title_screen” with id: 1
05:38:06.379 [Lua] INFO [StateTitle] Changing state idle → signing_in
05:38:06.379 [Lua] <>backend_env = prod<>
05:38:06.379 [Lua] <>auth_platform = steam<>
05:38:07.211 [Backend] Joined authentication queue at position 1
05:38:08.469 error: [Backend] {“message”:“User is currently banned”,“banned”:{“frozen”:false,“expiry”:“1699458105707”,“reason”:“BHV”}}
05:38:08.486 warning: [Lua] WARNING [ErrorManager] Error “SignInError”
stack traceback:
scripts/managers/error/error_manager.lua:32: in function ‘_log_error’
scripts/managers/error/error_manager.lua:139: in function ‘report_error’
scripts/managers/data_service/services/account_service.lua:131: in function <scripts/managers/data_service/services/account_service.lua:120>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:244: in function ‘async’
scripts/foundation/utilities/promise.lua:359: in function ‘update’
scripts/game_states/state_game.lua:540: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:95: in function ‘update’
scripts/main.lua:126: in function ‘update’
scripts/main.lua:178: in function <scripts/main.lua:177>
, message: {
__locals = "
[1] x = Backend error:
Code: 403
Description: {“message”:“User is currently banned”,“banned”:{“frozen”:false,“expiry”:“1699458105707”,“reason”:“BHV”}}
Traceback:
<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:244: in function ‘async’
scripts/foundation/utilities/promise.lua:359: in function ‘update’
scripts/game_states/state_game.lua:540: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:95: in function ‘update’
scripts/main.lua:126: in function ‘update’
scripts/main.lua:178: in function <scripts/main.lua:177><</Promise Stack>><>@scripts/managers/data_service/services/account_service.lua:99
@scripts/game_states/game/state_title.lua:633<</Promise Context>>;
[2] (*temporary) = function: 0x016b8a20;
[3] q = table: 0x00cb5770; i = 1; obj = table: 0x00ec2060;
[4] dt = 0.01666669996829; t = 18.218138104052; async = function: 0x0067d4f0;
[5] self = table: 0x00111d30; dt = 0.01666669996829; network_is_active = false; t = 18.218138104052;
[6] self = table: 0x00179e00; dt = 0.01666669996829; t = nil;
[7] self = table: 0x0007cfe0; dt = 0.01666669996829;
[8] dt = 0.01666669996829; ",
__traceback = “<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:244: in function ‘async’
scripts/foundation/utilities/promise.lua:359: in function ‘update’
scripts/game_states/state_game.lua:540: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:95: in function ‘update’
scripts/main.lua:126: in function ‘update’
scripts/main.lua:178: in function <scripts/main.lua:177><</Promise Stack>><>@scripts/managers/data_service/services/account_service.lua:99
@scripts/game_states/game/state_title.lua:633<</Promise Context>>”,
code = 403,
description = “{“message”:“User is currently banned”,“banned”:{“frozen”:false,“expiry”:“1699458105707”,“reason”:“BHV”}}”,
}
05:38:08.486 [Lua] INFO [StateTitle] Changing state signing_in → error
05:38:09.457 [Lua] INFO [StateTitle] Changing state error → idle
05:38:13.609 [Lua] INFO [SteamManager] on_overlay_activated true
05:38:22.014 [Lua] <>shutdown = true<>
05:38:22.015 [Application] Window signals application exit.
05:38:22.063 [Lua] <>shutdown = true<>
05:38:22.063 [Lua] INFO [GameStateMachine] [Main] Exit statemachine from ‘StateGame’
05:38:22.063 [Lua] INFO [GameStateMachine] [Game] Exit statemachine from ‘StateTitle’
05:38:22.063 [Lua] INFO [ConstantElementOnboardingHandler] State changed StateTitle →
05:38:22.064 [Lua] INFO [Log Internal] Global log level set to: 5
05:38:22.064 [Lua] INFO [Log Internal] Global log level set to: 2
Hello I am getting a backend error 500.
console-2023-09-14-03.28.15-76cf931f-2ee5-45a8-8cfd-c1426f12d441.log (837.1 KB)
Issue Description:
Error message at logging in: Back End Error.
Error Displayed (If Applicable):
Back End Error
Steps to Reproduce:
Launching the game.
Mission Name (If Applicable):
Platform:
[Steam/Microsoft Store/Xbox]
Steam
Player ID:
Approx. Time of Issue & Timezone:
about 2-3 weeks.
Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]
[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]
Issue Description:
Constant Backend Error when trying to sign in on title screen.
The issue has only been going on today (Nov. 8th)
Your Region & Name of ISP:
Denmark, Europe – ISP: YouSee
Name of Anti-Virus/Firewall Being Used:
Bitdefender (exceptions have been set up properly)
Platform:
Steam
Player ID:
[PC] Upload Console Log:
console-2023-11-08-22.14.57-8931cd04-5d11-497d-b707-00294b09037b.log (29.1 KB)
Issue Description:
Backend Error
Your Region & Name of ISP:
Germany, Baden-Würrtemberg & Deutsche Telekom
Name of Anti-Virus/Firewall Being Used:
Windows Defender
Platform:
Steam
Player ID:
[Steam ID/Steam Profile URL/GamerTag]
Steam-ID: 76561198001728114
[PC] Upload Console Log:
console-2023-11-10-09.14.34-d795a012-d49e-4a19-a20d-83aa5a61ff0d.log (18.4 KB)
Happy to say the game works now for me, thank you.
Issue Description:
Backend Error
Your Region & Name of ISP:
US, Comporium
Name of Anti-Virus/Firewall Being Used:
Windows Defender
Platform:
Steam
Player ID:
76561198005643719
[PC] Upload Console Log:
console-2023-11-11-21.48.34-b491fdef-2336-4c90-8fbb-aa484f81d4d4.log (23.7 KB)
I see the word “banned” a few times, but I have no idea why I would be or for how long.
Thank you so much for fixing my backend error I know you guys are extremally busy, so it means the world to me that you took the time to fix my problem.
Issue Description:
Backend error: Error signing in
Since 12.11.2023 evening I’ve had continuous errors trying to sign in. I was able the play fine on 9.11.2023
So far I’ve tried to, with no relief:
Your Region & Name of ISP:
Kuopio, Finland, DNA
Name of Anti-Virus/Firewall Being Used:
Windows defender
Platform:
Steam
Player ID:
[PC] Upload Console Log:
console-2023-11-13-13.52.35-8092e59c-dfbc-4fc0-8b51-f18d4451dfff.log (19.0 KB)
Issue Description:
backend error: error signing in
Since the new update on 11/11/2023
Tried all the guides online: vpn, updates, verifying files. Nothing is working.
Your Region & Name of ISP:
USA south central, Verizon
Name of Anti-Virus/Firewall Being Used:
Windows Defender
Platform:
Steam
Player ID:
[PC] Upload Console Log:
darktide_launcher.log (1016.5 KB)