KNOWN ISSUE: Backend Error

Issue Description:
The game had been working fine, but now I have been getting backend errors for about a week now. Tried uninstalling and reinstalling, using cloud gaming, and brute forcing it, all to no avail.
Your Region & Name of ISP:
USA EST | Spectrum
Name of Anti-Virus/Firewall Being Used:
None
Platform:
Xbox Series X Gamepass Ultimate
Player ID:
Sharkey9

Issue Description:
The game had been working fine, but now I have been getting backend errors for about a 2 days now. Tried uninstalling and reinstalling, using cloud gaming, and brute forcing it, all to no avail.
Your Region & Name of ISP:
USA EST | Spectrum
Name of Anti-Virus/Firewall Being Used:
None
Platform:
Xbox Series S Gamepass Ultimate
Player ID:
BeerusFart

Issue Description:
Receiving “backend error, error signing in” when attempting to login and play.

Error Displayed (If Applicable):
Backend error
error signing in

Steps to Reproduce:
Space to login
closing backend error popup
Terminating Steam and relaunching
Exclude Darktide.exe and EasyAntiCheat_EOS.exe in firewall
Temp turning off firewall
Check internet connection and security

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store/Xbox]
Steam
Player ID:
Slime

Approx. Time of Issue & Timezone:
11/17/2023 to present
Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

— Often

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]
user_settings.config (5.0 KB)
console-2023-11-22-03.31.18-f18a7467-b6e7-47b7-b00a-b2210eba751a.log (20.2 KB)

Hi im on xbox

username Kali Beast hashtag 9358
i keep having a backend error everytime i try to log into the game

console-2023-11-21-22.37.31-00b43e80-68c1-4d3f-af55-772697d0a7d9.log (30.9 KB)
console-2023-11-21-22.42.30-d6890b49-15d5-4fef-affd-3a778b13ac39.log (22.9 KB)
console-2023-11-21-22.46.20-90a581ff-6d8d-479f-898b-4485a0db4c14.log (20.0 KB)
console-2023-11-21-22.53.30-0a7e0736-3ee2-4632-be5c-0f2ee973d8c5.log (20.6 KB)
console-2023-11-21-23.09.43-70cdc66f-73c2-4b2d-96fe-0b552e3b3da3.log (21.5 KB)

console-2023-11-22-23.37.51-25465e8c-c451-42d0-8c99-1a16b3f7af33.log (20.6 KB)
console-2023-11-23-00.12.55-31713253-bf86-41eb-a7d4-f903bd34665c.log (20.4 KB)
console-2023-11-23-00.18.02-ac9bb23b-84e9-4ea3-a233-63c7ddcb943b.log (20.6 KB)

i bought the game on steam and its still showing the backend error great!

my steam profile Steam Community :: andrewf
please fix the steam profile over the xbox one thanks

console-2023-11-23-07.48.03-781ce450-ebce-4bab-9db5-3446f086c92d.log (25.1 KB)

I’m happy to report that my account is good again! Praise thy Emperor

Hey guys I’m on Xbox Series S

My username is KSI RedSoldier in the East Coast of the US

I keep getting the backend error for the last 3 days, but the issue is that it is only for my account but not for any other account I play on my Xbox. I got the game through gamepass but again it is still not letting me play.

Please help

Hello, I am in the Northeastern part of the United States, My anti-virus is eset, I play through steam, my player ID is Keggin27, I am not sure if this is the right way to post my console log, but here’s my attempt at it, I was playing fine before but now I can’t seem to get past this backend error no matter what I try.

console-2023-11-28-19.14.07-aa195bfe-0bb8-4e16-8cbc-b93f77176150.log (15.6 KB)

I’ve been having this issue for several days now

Issue Description:
Backend error or infinite “Processing Inquisitorial Clearance” when launching the game. I’ve done two file verifications and re-installed the game.

Your Region & Name of ISP:
US West. Ziply.

Name of Anti-Virus/Firewall Being Used:
Windows Defender

Platform:
Steam

Player ID:
DownComforter

[PC] Upload Console Log:
Last three logs attached
console-2023-11-29-16.20.12-0e09087f-579d-4c60-ac22-aa6d742faa1a.log (19.0 KB)
console-2023-11-29-16.04.53-2941541e-9363-4199-aa3e-4017330f138c.log (23.1 KB)
console-2023-11-29-16.38.25-cc68bef2-bceb-4d16-8224-7636c51a1181.log (22.8 KB)

Issue Description:
When attempting to login on the “Processing Inquisitorial Clearance” screen, I am constantly met with the following, “Backend Error - Error Signing In”.

Your Region & Name of ISP:
East Asia (Korea to be specific). SK Broadband Co Ltd.

Name of Anti-Virus/Firewall Being Used:
Windows Defender

Platform
Steam

Player ID:
Not sure which id this refers to, but seeing as there are no in-game ids, here’s my steam account: jimbom742

[PC] Upload Console Log:
console-2023-12-06-11.11.52-de0589e6-25aa-4a6c-8284-43f8d05bb701.log (26.5 KB)
console-2023-12-06-11.08.50-d2519fdc-7e08-4b6b-9f32-613cf9368f9e.log (22.6 KB)
console-2023-12-06-11.10.13-d965b5b5-6a09-418a-b791-db61f37747ef.log (16.4 KB)

  • Just successfully got past the screen that was throwing the aforementioned error. All’s good. *

Issue Type (Required):

Error - Backend Error

Issue Description (Required):

Issue Description: After the update I keep getting this error

Your Region & Name of ISP: Myanmar. WeLink

Name of Anti-Virus/Firewall Being Used: Firewall

Platform: Steam

Player ID: Yuno

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Common (<50%)

Platform (Required):

Steam (PC)

Player ID (Optional):

yunoo

Upload Supporting Evidence (Optional):

[PC] Upload Console Log & darktide_launcher.log (Optional):

darktide_launcher.log (174 KB)
console-2023-12-05-16.51.18-723fac3d-c82b-4b0d-bfb2-49520b99d014.log (35.6 KB)