That is even more outrageous banned for WHAT AND HOW LONG?
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Issue Description: backend error, but i am banned.
Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]
Error Displayed (If Applicable):
Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]
- Play Chasm Logistratum as Ogryn (Skullbreaker)
- Attempt to pick up the second Grimoire
- Crash
Mission Name (If Applicable):
Platform:
[Steam/Microsoft Store]
Player ID:
[Steam ID/Steam Profile URL/GamerTag]
Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]
Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]
Upload Console Log:
- Press the Windows key + R
- Enter %appdata% within the search input and select āOKā
- Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
- Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
- Upload here
Upload darktide_launcher.log:
- Press the Windows key + R
- Enter %appdata% within the search input and select āOKā
- Navigate to AppData\Roaming\Fatshark\Darktide
- Locate the darktide_launcher.log in this directory
- Upload here
console-2022-11-30-19.46.08-664cf273-6e68-4ae7-a3ba-67b8d8473e29.log (31.7 KB)
I think i might have figured out the error: Itās the Anticheat.
Tried to load the game without EAC and it loaded and had the Backend Error exactly the same as before. Also, when trying to load with EAC on the logs report an error to load the EAC too.
Iām gonna try to delate it and verify the game files.
Nah no way you just moved me developer julia, i just want an answer to this. A timeline thats it.
19:46:28.504 error: [Backend] {āmessageā:āUser is currently bannedā,ābannedā:{āfrozenā:false,āexpiryā:ā1669905851441ā,āreasonā:āBHVā}}
19:46:28.521 warning: [Lua] WARNING [ErrorManager] Error āSignInErrorā
Its been 10 days and still nothing, not even a word like hey, stay calm, we are doing our best to get you back into the game, blah blah no. I still cant get past backend error, and i kinda feel like i no longer want to. simply outrageous.
1 Like
ā14:50:15.802 [Lua] INFO [StateTitle] Changing state signing_in ā error
14:50:16.669 warning: [EOS] Retry 2 on https://api.epicgames.dev/sdk/v1/default?platformId=WIN
14:50:16.685 warning: [EOS] 000001B72964F440: invalid HTTP response code received. URL: https://api.epicgames.dev/sdk/v1/default?platformId=WIN, HTTP code: 0, content length: 0, actual payload size: 0
14:50:16.685 warning: [EOS] 000001B72964F440: request failed, libcurl error: 35 (SSL connect error)
14:50:16.685 warning: [EOS] 000001B72964F440: libcurl info message cache 17 (Hostname api.epicgames.dev was found in DNS cache)
14:50:16.685 warning: [EOS] 000001B72964F440: libcurl info message cache 18 ( Trying 54.221.211.67ā¦)
14:50:16.685 warning: [EOS] 000001B72964F440: libcurl info message cache 19 (TCP_NODELAY set)
14:50:16.685 warning: [EOS] 000001B72964F440: libcurl info message cache 20 (Connected to api.epicgames.dev (54.221.211.67) port 443 (#2))
14:50:16.686 warning: [EOS] 000001B72964F440: libcurl info message cache 21 (ALPN, offering http/1.1)
14:50:16.686 warning: [EOS] 000001B72964F440: libcurl info message cache 22 (Cipher selection: ALL:!EXPORT:!EXPORT40:!EXPORT56:!aNULL:!LOW:!RC4:@STRENGTH)
14:50:16.686 warning: [EOS] 000001B72964F440: libcurl info message cache 23 (TLSv1.3 (OUT), TLS handshake, Client hello (1)
14:50:16.686 warning: [EOS] 000001B72964F440: libcurl info message cache 24 (OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to api.epicgames.dev:443 )
14:50:16.686 warning: [EOS] 000001B72964F440: libcurl info message cache 25 (Closing connection 2)ā
Care to explain why the game is trying to sign me using EPIC GAMES???
I donāt even have Epic Games on my PC anymore!
Hello,
I canāt play the game at all because it doesnāt lauch when I click āPlayā on steam. However it does lauch when I run the āstart_protected_game.exeā as administrator. But then, when I try to log in I have this message : āBackend error signing inā. After doing some researches I tried to use a VPN to bypass it, it doesnāt work. I turned off Ipv6 on my ethernet connection and kept Ipv4 only and tried a manual DNS like the classic 8.8.8.8, 8.8.4.4 and disabling my firewall, none of them work. Of course I checked the integrity of files and reinstalled the game also. (I also meet the requirements as my specs are Windows 10, i7 4770k, GTX 1080, 24 Gb ram).
Do you have any suggestion that I could try ? Thanks in advance !
Tried to log in again today, after installing hotfix 1.0.12, both attempts failed, please see console logs for more details:
console-2022-12-01-21.15.44-2d0a9cfd-f627-4581-ab6f-ede66327671d.log (29.3 KB) - First Attempt w/o Experimental Beta
console-2022-12-01-21.20.02-fe7e50f7-e049-4ebb-b53f-67dcae9cee5f.log (28.8 KB) - Second Attempt, with Experimental Beta
Hotfix Patch 1.0.12 - Error still occurring.
console-2022-12-01-20.32.15-1248e203-a6b4-42cb-aa92-aa7dfc8b17b8.log (18.0 KB)
Can we please get an update from someone?
Just bought today on Steam, backend error on post opening cutscene no way to get around it as far as changing dns, using experimental branch, updating driver. Also, no weird steam account name. Probably going to refund until fixed though.
console-2022-12-01-23.58.45-d54be5c0-12e8-4f69-9d93-ff28f4b3f8c9.log (37.7 KB)
try launch steam with admin privilege
Thanks, I tried that but unfortunately nothing changed. I got refunded from steam, Iāll wait before buying the game until I see improvements on forums. But what is very curious, is after getting refunded by steam, I didnāt unistall the game immediately, and I kept launching it the exact same way I described above, just to see (run the āstart_protected_game.exeā as administrator in the game folder directly). And the error was surprisingly exactly the same (backend error logging in after the intro). The game (and the bug) behaved exactly the same way no matter if I owned it or not. Maybe there is something to put devs on the trail. Or not, I donāt know.
console-2022-12-02-05.30.36-597f1ba2-76fe-420f-9f12-819a14497a71.log (22.8 KB)
I have tried Multiple solutions to fix it as suggested by the community
Attempted fixes
- Changing DNS server
- Setting Static IP (I do not have a VPN subscription, and free VPNās are slow/sketchy)
- Verifying game files (Done 4+ times, all successful.)
- Tried the game on the experimental branch to no success.
I suppose i can only wait for this to get fixed, the beta ran fine for me by the way.
Update!
Issue solved - Steps taken
- Force restarted PC
- Bought a VPN.
Iāve reason to believe i simply needed to restart my PC however.
Glad to hear this was resolved. To confirm, can you play with no Backend Error without the use of a VPN?
as of having closed the game, the Backend Error is back, even with using a VPN
(Iām once again unable to even get to character selection)
I cannot play even using a VPN, or changing my DNS, or uninstalling and reinstalling, or running as admin, or launching from a shortcut, or creating an entire separate steam account to try to access the game via steam family share. What progress have the developers made on this issue and what information do they need to continue to resolve it? I was unable to play the beta due to this issue and continue to be unable to play even after full release. Please communicate more frequently with us on this issue, it may seem backburner to you but to us who literally cannot play the game we paid for, itās catastrophic.
After an update today still getting backenderror.
GUID: 37ba1a7f-28d8-4f7d-9486-3b1152727282
Log File:
Info Type:
console-2022-12-02-15.05.06-7d6d917e-366f-4b8b-926f-6333a740333b.log (31.6 KB)
Iāve also had this Issue however it seemed to be caused by Kaspersky, turning it off seems to fix my issue perhaps others are seeing their virus scanners blocking their access?
I also have Kaspersky but turning it off solves nothing for me