dunno what you’re doing with these patches but it’s getting worse. Crashing at the end of every mission now
Happening for 4 days straight
I tried it, downloaded 2 gigabytes worth of patch, it didn’t solve the problem. I am still unable to play the game I paid for. If this isn’t fixed on launch, I will be demanding a refund. On the off chance this info helps you solve the info: I have attempted playing the game both with and without a VPN. I have been experiencing backend connection errors regardless of what I do. I am at least able to use the character creator, but the game consistently gives me the backend error after I name my character.
EDIT: I found a solution to the problem, removing a space in my characters name. See my other post below!
Backend Error was gone on my Steam Deck after the patch before the most recent, it’s back with the most recent and the beta branch doesn’t help it. While Backend Error was gone I was getting 2007 trying to log in.
I finally got into the game. I can confirm what skyflash said. I had a character with a space in his name, for a character who had both a first and a last name. I kept getting the backend error. I made a character with only one name and I finally got in to game. I created a separate character, and was able to get past the backend error again. So using spaces in names is at least one source of the problem.
I did not know it existed at the time, so unsure. I was able to play pretty well before the patch on the 18th, but since then it’s been impossible to stay in a game.
Issue Description: - The game will not progress past the login screen. “Backend error” message repeatedly and will not connect.
Steps to Reproduce:
- Open the program
- Hit play
- Press ESC to continue
- Press the spacebar to continue
- Results in the sign-in error “Back End Error”
Platform:
Steam
Approx. Time of Issue & Timezone:
[11/26/2022, 02:57] [GMT-8]
Reproduction Rate:
Constant (100%)
Console Log
console-2022-11-29-05.26.56-41f24f43-421e-4faf-a278-b21d39d0e3a7.log (42.1 KB)
Steps taken to remediate error:
Tried the experimental build - nothing
Switched main to main build -nothing
Disabled firewall
Disabled AV (Kaspersky)
Ran VPN from multiple countries (NordVPN)
Reconfigured VPN
Disabled network adaptors and reset them all to default
Changed DNS to 8.8.8.8 and 8.8.4.4
Cleared IP4 cache
Verified games files
Uninstalled and re-installed game
Updated drivers
Reset router
Exclusion listed .exe file
Switched from ethernet to wi-fi
Disabled VPN entirely
After each step, the same error occurred.
I have attempted troubleshooting EVERY solution suggested in this forum and every other article or blog I can find. None of them work or even came close to working. The game is less than a week from the full launch and is unplayable. Played for 15 hours flawlessly and then for no reason this error is consistently happening. I have spent close to 5 hours troubleshooting this and nothing. This is a critical issue that has not been fixed, and if has not been fixed will be asking for a refund.
We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.
Issue Description:
Signin error
Crash Report (If Applicable):
none
Error Displayed (If Applicable):
Steps to Reproduce:
- open darktide
- press spacebar at title screen
- Back End: Signin error
Mission Name (If Applicable):
none
Platform:
[Steam]
Player ID:
Approx. Time of Issue & Timezone:
11/29/2022 (EST)
Reproduction Rate:
Constant (100%)
Upload Supporting Evidence:
Upload Console Log:
console-2022-11-28-14.11.16-abeaba47-ae2a-48e5-8259-488ba1255c46.log (21.3 KB)
console-2022-11-29-11.55.10-7ead87f7-e7b6-4288-87db-9a68465f9832.log (17.8 KB)
Upload darktide_launcher.log:
darktide_launcher.log (198.3 KB)
- open darktide
- press spacebar at title screen
- Back End: Signin error
Mission Name (If Applicable):
none
11/29/2022 (EST)
Reproduction Rate
100%
Existing reports may be merged here, to help us keep track of the issues being reported.
Existing reports may be merged here, to help us keep track of the issues being reported.
console-2022-11-29-19.19.30-cb298402-6722-4b44-9c67-71d4b419f3d0.log (19 KB)
Hi!
I was playing without any errors since the 26th of November.
I even played yesterday night without issues.
Today I simply can not get into the game.
I have checked the integrity files, everything is OK, no update was downloaded today either.
I have included the last log too, when I was able to play.
Issue Description:
Backend error
Error signing in
Crash Report (If Applicable):
none
Steps to Reproduce:
Starting the game from the launcher.
After the intro, pressing spacebar on title screen.
Platform:
Steam
Player ID:
Steam ID: 76561198028566488
Approx. Time of Issue & Timezone:
11/29/2022, 20:05 GMT +1
Console logs:
console-2022-11-29-19.04.29-20a908f4-7ee9-4a00-a6f3-fe297ee06dca.log (29.3 KB)
console-2022-11-29-19.07.49-f0c9d9a7-eb10-47dd-b050-d3fe8cef8558.log (19.3 KB)
console-2022-11-29-19.24.55-0fc49b42-24db-45e2-9bd7-8c32a90b0444.log (16.1 KB)
Error printscreen:
Launcher log:
darktide_launcher.log (257.3 KB)
Last working console log:
console-2022-11-28-19.06.38-05386148-7c98-4217-b17b-75c80a180fe5.log (93.9 KB)
Servers are down for maintenance prior to launch. The incorrect error is being displayed.
1 Like
We kindly ask that you complete the questions below. With this information, we can add it to our database for investigation.
Issue Description:
Backend log in error prevents me from even starting the game.
Steps to Reproduce:
Simply start the game
Mission Name (If Applicable):
Platform:
Steam
Player ID:
Azure Royal
Approx. Time of Issue & Timezone:
11/21/2022 1:55pm
Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]
Upload Console Log:
- Press the Windows key + R
- Enter %appdata% within the search input and select ‘OK’
- Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
- Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
- Upload here
Upload darktide_launcher.log:
- Press the Windows key + R
- Enter %appdata% within the search input and select ‘OK’
- Navigate to AppData\Roaming\Fatshark\Darktide
- Locate the darktide_launcher.log in this directory
- Upload here
Got to miss the whole beta thanks to this issue. Will we at least be eligible for the beta headgear if we were able to log in at least once?
I recently tried to reinstall the game even though Ive already tried it once before and it did not work that time, but this time I installed it on my C drive instead of one of my backup drive and my launcher has finally gone from just the Darktide logo with only the play button on it to having news and other buttons on it. Im hoping this means my back end error has been fixed but I cant test this until after launch since the beta is down now.
My steam install of Darktide was also on a separate drive from my C. Anyone else with this issue also have their steam library separate from their main drive?
Soooo we are out of beta and live on steam. Has this been fixed and is safe to purchase?
I’m still having Backend Error now…
1 Like
Still receiving Backend error when attempting to connect with a VPN.
Still getting the backend error had the beta for over a week had got 14 hours clocked 4 of those are actually playing the game the other 10 are me not being able to get past the sign in screen, not only that the game doesn’t shut down correctly in steam so I’m forced to restart my PC if I want to attempt to log in to the game again, are we eligible to get a refund given that this problem has persisted through the entire beta and into the full release, I would love to keep the game but I have jumped through every hoop that has been provided and none of them are working , I’m just tired of trying now.
Also wouldn’t mind a refund but have passed the two-hour mark on Steam only to continue having issues upon release.