KNOWN ISSUE: Backend Error

LinkaBell · November 26, 2022, 6:18am

We kindly ask that you complete the questions below. With this information, we can add it to our database for investigation.

Issue Description:
I just got this game, updated my graphics card as it asked and adjusted my settings. I hit Play and it loaded up through the introduction until it hit the primary loading screen. I pressed the space bark to continue and was prompted with the screenshot below. I have done this three more times and came up with the same result.

Steps to Reproduce:

Open the program
Hit play
Press esc to continue
Press spacebar to continue
Results in the sign in error

Mission Name (If Applicable): N/A

Platform:
Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Approx. Time of Issue & Timezone:
[11/26/2022, 01:012AM] [GMT-4]

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:
Screenshot

darktide_launcher.log (56.2 KB)

Upload Console Log:

Press the Windows key + R
Enter %appdata% within the search input and select ‘OK’
Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
Upload here

Upload darktide_launcher.log:

Press the Windows key + R
Enter %appdata% within the search input and select ‘OK’
Navigate to AppData\Roaming\Fatshark\Darktide
Locate the darktide_launcher.log in this directory
Upload here

Orties · November 27, 2022, 2:34pm

The experimental build seems to have worked for me.

skyflash · November 20, 2022, 12:14am

Issue Description:

Using special characters in character name crashes the backend server.

Steps to Reproduce:

Create new character.
Input ¯_(ツ)_/¯ as the character name
Accept Character

→ Error Message: Backend server error

Character editor closes and no character is created, you have to restart.

Platform:
Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Approx. Time of Issue & Timezone:
[11/20/2022, 22:00Z]

Reproduction Rate:
Always happens.

Thumper777 · October 16, 2022, 11:04am

Can not get past the loading screen. Back end Error unable to sign in. I have tried uninstalling-reinstalling, verify files, updated drivers, updated graphic cards, but the issue still persist. I tried to find other fixes on the forums but did not see them.

report

[Log version] 1
[Session] 6fa272c7-16c8-4f67-8246-0330b7b34669
UTC time stamps
10:44:42.793 [Application] STARTUP: setup_crash_report, File: D:\agent\data-dir\rel_engine_darktide\release\cbt_2022_08_30\runtime\application\application.cpp, Line: 3459
10:44:42.793 [Application] STARTUP: DLCList::setup, File: D:\agent\data-dir\rel_engine_darktide\release\cbt_2022_08_30\runtime\application\application.cpp, Line: 3471
10:44:42.793 [Application] STARTUP: setup_timer, File: D:\agent\data-dir\rel_engine_darktide\release\cbt_2022_08_30\runtime\application\application.cpp, Line: 3474
10:44:42.794 [Application] STARTUP: make system_info, File: D:\agent\data-dir\rel_engine_darktide\release\cbt_2022_08_30\runtime\application\application.cpp, Line: 3479
10:44:42.794 [Application] STARTUP: setup_jobs, File: D:\agent\data-dir\rel_engine_darktide\release\cbt_2022_08_30\runtime\application\application.cpp, Line: 3482
10:44:42.795 [Application] STARTUP: setup_resources, File: D:\agent\data-dir\rel_engine_darktide\release\cbt_2022_08_30\runtime\application\application.cpp, Line: 3498
10:44:42.837 [Application] STARTUP: make game, File: D:\agent\data-dir\rel_engine_darktide\release\cbt_2022_08_30\runtime\application\application.cpp, Line: 3524
10:44:42.847 [HTTP Cache] Initialized cache: C:\Users\shawn\AppData\Roaming\Fatshark\Darktide\http_cache.db
10:44:42.847 [HTTP Cache] Cache file size: 2400 kB
10:44:42.847 [Backend] Created
10:44:42.847 [Application] STARTUP: init steam, File: D:\agent\data-dir\rel_engine_darktide\release\cbt_2022_08_30\runtime\application\application.cpp, Line: 3529
10:44:43.503 [Application] STARTUP: setup eos, File: D:\agent\data-dir\rel_engine_darktide\release\cbt_2022_08_30\runtime\application\application.cpp, Line: 3544
10:44:45.388 [EOS] Overlay library loaded, version ++EOSSDK+Release-Overlay-CL-20622577
10:44:45.388 [EOS] Beginning dxgi factory detour
10:44:45.388 [EOS] Factory detour complete
10:44:45.388 [EOS] Beginning swap chain detour
10:44:45.388 [EOS] Attempting to create swap chain using D3D11
10:44:45.388 [EOS] Successfully created swap chain using D3D11 with feature level b000
10:44:45.388 [EOS] Swapchain detour complete
10:44:45.388 [EOS] Overlay loaded and initialized
10:44:45.472 [EOS] Has EAC Client
10:44:45.472 [EOS] [AntiCheatClient] AddNotifyMessageToPeer bound with NotificationId=[8]
10:44:45.472 [EOS] [AntiCheatClient] AddNotifyPeerActionRequired bound with NotificationId=[9]
10:44:45.472 [EOS] [AntiCheatClient] AddNotifyPeerAuthStatusChanged bound with NotificationId=[10]
10:44:45.472 [EOS] [AntiCheatClient] AddNotifyMessageToServer bound with NotificationId=[11]
10:44:45.472 [Application] STARTUP: setup renderer, File: D:\agent\data-dir\rel_engine_darktide\release\cbt_2022_08_30\runtime\application\application.cpp, Line: 3552
10:44:45.632 [D3D12_RENDER_DEVICE] choosing adapter: 0 (NVIDIA GeForce RTX 3060)
10:44:47.615 [D3D12_RENDER_DEVICE] TILED RESOURCES TIER2 SUPPORTED: true
10:44:47.615 [D3D12_RENDER_DEVICE] D3D12_RAYTRACING_TIER_1_1 SUPPORTED: true
10:44:48.718 [Application] STARTUP: setup_window, File: D:\agent\data-dir\rel_engine_darktide\release\cbt_2022_08_30\runtime\application\application.cpp, Line: 3556
10:44:48.722 [Window] Window => active
10:44:48.767 [Application] STARTUP: setup input, File: D:\agent\data-dir\rel_engine_darktide\release\cbt_2022_08_30\runtime\application\application.cpp, Line: 3567
10:44:48.770 [Application] STARTUP: setup physics, File: D:\agent\data-dir\rel_engine_darktide\release\cbt_2022_08_30\runtime\application\application.cpp, Line: 3573
10:44:48.770 [Application] STARTUP: config renderer, File: D:\agent\data-dir\rel_engine_darktide\release\cbt_2022_08_30\runtime\application\application.cpp, Line: 3576
10:44:49.888 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
10:44:49.888 [RenderInterface] user specified render setting: cacao_downsampled doesn’t exist in render settings – skipping
10:44:49.888 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
10:44:49.888 [RenderInterface] user specified render setting: local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
10:44:49.888 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
10:44:50.546 warning: [Shaders] Can’t find shader: #ID[fabf7f05]
10:44:50.546 warning: [Shaders] Can’t find shader: #ID[fabf7f05]
10:44:50.546 warning: [Shaders] Can’t find shader: #ID[fabf7f05]
10:44:50.559 [Application] STARTUP: setup boot packages, File: D:\agent\data-dir\rel_engine_darktide\release\cbt_2022_08_30\runtime\application\application.cpp, Line: 3579
10:44:50.844 [Application] STARTUP: setup physics properties, File: D:\agent\data-dir\rel_engine_darktide\release\cbt_2022_08_30\runtime\application\application.cpp, Line: 3581
10:44:50.844 [Application] STARTUP: setup network, File: D:\agent\data-dir\rel_engine_darktide\release\cbt_2022_08_30\runtime\application\application.cpp, Line: 3583
10:44:50.844 [Save] Save dir: C:\Users\shawn\AppData\Roaming\Fatshark\Darktide
10:44:50.844 [Application] STARTUP: game init, File: D:\agent\data-dir\rel_engine_darktide\release\cbt_2022_08_30\runtime\application\application.cpp, Line: 3622
10:44:50.860 [Lua] [ParameterResolver] Resolving Game Parameters
10:44:50.860 [Lua] [ParameterResolver] Resolving Development Parameters
10:44:50.860 [Lua] [GameStateMachine] Init state StateBoot
10:44:50.860 [Lua] [GameStateMachine] Init state StateLoadRenderSettings
10:44:50.860 [Application] STARTUP: pre update loop, File: D:\agent\data-dir\rel_engine_darktide\release\cbt_2022_08_30\runtime\application\application.cpp, Line: 4044
10:44:50.861 [EOS] Probing swap chain to determine device version
10:44:50.861 [EOS] Probe complete, determined: D3D12
10:44:50.861 [EOS] Window subclass attached to 0000000000090844
10:44:50.861 [EOS] Creating overlay widget manager
10:44:50.861 [EOS] Overlay ready. Firing 1 OnReady handlers
10:44:50.861 [EOS] Updating Platform SDK Config, Time: 5.389705
10:44:50.871 [SteamStats] RequestCurrentStats success: false
10:44:50.873 [Lua] [GameStateMachine] Changing state to StateLoadBootAssets
10:44:51.220 [EOS] SDK Config Platform Update Request Successful, Time: 5.714294
10:44:51.221 [EOS] Start Session (User: …)
10:44:51.221 warning: [EOS] EOS SDK Analytics disabled for route [1].
10:44:51.222 [EOS] Updating Product SDK Config, Time: 5.747867
10:44:51.420 [EOS] Start Session (User: …)
10:44:51.520 [EOS] SDK Config Product Update Request Successful, Time: 6.025421
10:44:51.522 [EOS] SDK Config Data - Watermark: -934553538
10:44:51.522 [EOS] ScheduleNextSDKConfigDataUpdate - Time: 6.025421, Update Interval: 350.595428
10:44:52.042 [Lua] [LocalizationManager] Setup localizers
10:44:52.068 [Lua] [GameStateMachine] Changing state to StateRequireScripts
10:44:52.068 [Lua] INFO [Log Internal] Exceptions will be handled by Crashify
10:44:52.068 [Lua] INFO [Log Internal] Global log level set to: 2
10:44:52.068 [Lua] <>project = bishop<>
10:44:52.068 [Lua] <>project_branch = cbt_2022_08_30_external<>
10:44:52.068 [Lua] <>build = release<>
10:44:52.068 [Lua] <>platform = win32<>
10:44:52.068 [Lua] <>title_id = 4711<>
10:44:52.068 [Lua] <>content_revision = 61786<>
10:44:52.068 [Lua] <>engine_revision = ef10baa9ba4dc84f1fe35c395104bcdfc50c2e47<>
10:44:52.068 [Lua] <>rendering_backend = dx12<>
10:44:52.068 [Lua] <>teamcity_build_id = 216809<>
10:44:52.068 [Lua] <>server = false<>
10:44:52.069 [Lua] <>steam_id = 1100001078b3cc1<>
10:44:52.069 [Lua] <>steam_user_name = Thumper777<>
10:44:52.069 [Lua] <>steam_app_id = 2156210<>
10:44:52.069 [Lua] <>machine_id = 62390904-bb63-4149-9ab3-f3ac7dbaaed5<>
10:44:52.069 [Lua] INFO [Testify] Ready!
10:44:52.109 warning: [Lua] WARNING [ImpactFxParser] Tried to parse “scripts/settings/impact_fx/impact_fx_psyker_biomancer_discharge”, but the file does not exist!
10:44:52.109 warning: [Lua] WARNING [ImpactFxParser] Tried to parse “scripts/settings/impact_fx/impact_fx_daemonhost_execute”, but the file does not exist!
10:44:52.110 warning: [Lua] WARNING [ImpactFxParser] Tried to parse “scripts/settings/impact_fx/impact_fx_minion_ogryn_executor_pommel”, but the file does not exist!
10:44:52.111 warning: [Lua] WARNING [ImpactFxParser] Tried to parse “scripts/settings/impact_fx/impact_fx_kinetic”, but the file does not exist!
10:44:52.111 warning: [Lua] WARNING [ImpactFxParser] Tried to parse “scripts/settings/impact_fx/impact_fx_overheat”, but the file does not exist!
10:44:52.112 warning: [Lua] WARNING [ImpactFxParser] Tried to parse “scripts/settings/impact_fx/impact_fx_warpfire”, but the file does not exist!
10:44:52.112 warning: [Lua] WARNING [ImpactFxParser] Tried to parse “scripts/settings/impact_fx/impact_fx_electrocution”, but the file does not exist!
10:44:52.112 warning: [Lua] WARNING [ImpactFxParser] Tried to parse “scripts/settings/impact_fx/impact_fx_biomancer_soul”, but the file does not exist!
10:44:52.113 warning: [Lua] WARNING [ImpactFxParser] Tried to parse “scripts/settings/impact_fx/impact_fx_corruption”, but the file does not exist!
10:44:52.113 warning: [Lua] WARNING [ImpactFxParser] Tried to parse “scripts/settings/impact_fx/impact_fx_burning”, but the file does not exist!
10:44:52.113 warning: [Lua] WARNING [ImpactFxParser] Tried to parse “scripts/settings/impact_fx/impact_fx_bash”, but the file does not exist!
10:44:52.113 warning: [Lua] WARNING [ImpactFxParser] Tried to parse “scripts/settings/impact_fx/impact_fx_bleeding”, but the file does not exist!
10:44:52.126 [Lua] INFO [ImpactFxInjector] Found override for “void_shield” impact fx on damage_type: metal_slashing_medium
10:44:52.212 [Lua] INFO [GameStateMachine] Changing state to StateLoadAudioSettings
10:44:52.252 [Lua] INFO [GameStateMachine] Changing state to StateGame
10:44:52.252 [Lua] INFO [Input Manager] Adding a default setting for input service type [Debug]
10:44:52.252 [Lua] INFO [Input Manager] Adding a default setting for input service type [FreeFlight]
10:44:52.252 [Lua] INFO [Input Manager] Adding a default setting for input service type [Ingame]
10:44:52.252 [Lua] INFO [Input Manager] Adding a default setting for input service type [Imgui]
10:44:52.252 [Lua] INFO [Input Manager] Adding a default setting for input service type [View]
10:44:52.252 [Lua] INFO [PrivilegesManager] Using permissive privileges manager
10:44:52.262 [Lua] INFO [Input Manager] Init device: mouse, 1
10:44:52.262 [Lua] INFO [Input Manager] Init device: xbox_controller, 1
10:44:52.262 [Lua] INFO [Input Manager] Init device: xbox_controller, 2
10:44:52.262 [Lua] INFO [Input Manager] Init device: xbox_controller, 3
10:44:52.262 [Lua] INFO [Input Manager] Init device: xbox_controller, 4
10:44:52.262 [Lua] INFO [Input Manager] Init device: keyboard, 1
10:44:52.262 [Lua] INFO [Input Manager] Using input from: mouse(1), it being the latest having a button pressed
10:44:52.263 [Lua] INFO [Input Manager] Using input from: keyboard(1)
10:44:52.263 [Lua] INFO [MechanismManager] Initialized without mechanism
10:44:52.263 [Lua] INFO [ConnectionManager] Combined hash: 37519a344e34a20c
10:44:52.263 [Lua] INFO [FrameRateManager] Initializing framerate cap to 60 fps.
10:44:52.263 [Lua] INFO [PrivilegesManager] Using permissive privileges manager
10:44:52.263 [Lua] INFO [PrivilegesManager] Using permissive privileges manager
10:44:52.263 [Lua] INFO [AccountManager] Using base account manager
10:44:52.263 [Lua] INFO [GameStateMachine] Init state StateSplash
10:44:52.263 warning: [SteamCloud] File default not found
10:44:52.264 [Lua] INFO [Input Manager] Created a InputService of type [View]
10:44:52.264 [Lua] INFO [ConstantElementLoading] State changed nil →
10:44:52.264 [Lua] INFO [ConstantElementOnboardingHandler] State changed nil →
10:45:02.801 [Lua] INFO [GameStateMachine] Changing state to StateTitle
10:45:02.801 [Lua] INFO [ConstantElementLoading] State changed → StateTitle
10:45:02.801 [Lua] INFO [ConstantElementOnboardingHandler] State changed → StateTitle
10:45:02.956 [Lua] INFO [ScriptWorld] Registering level named: “content/levels/ui/title_screen/title_screen” with id: 1
10:45:04.421 [Lua] INFO [StateTitle] Changing state idle → signing_in
10:45:05.821 [Backend] Joined authentication queue at position 1
10:45:07.356 [Backend] Finished waiting in authentication queue
10:45:07.567 [Lua] INFO [ConnectionManager] Initialized wan_client with peer_id b8bfeacf8d63992f
10:45:07.567 [Lua] INFO [BackendManager] title_request: GET /game-version/status?gameVersion=0.1.1-b216809&svnRev=61786&platform=win32
10:45:07.567 [Lua] INFO [BackendManager] title_request: GET /game-settings
10:45:07.567 [Lua] INFO [BackendManager] title_request: GET /master-data/meta/items
10:45:07.567 [Lua] INFO [BackendManager] title_request: GET /immaterium/connectioninfo
10:45:07.569 [Lua] INFO [BackendManager] title_request: POST /store/60f87c24-641f-4de0-b661-508e219551e5/dlc/reconcile?platform=steam
10:45:07.569 [Lua] INFO [BackendManager] title_request: GET /data/60f87c24-641f-4de0-b661-508e219551e5/account/commendations?includeStats=true&includeAll=true
10:45:07.569 [Lua] INFO [Backend] Starting time sync
10:45:07.839 error: [Lua] ERROR [AccountService] Failed setting up platform commerce: {
__locals = "
[1] x = Backend error:
Code: 400
Description: Error fetching data
Body:
{
err = {
{
instancePath = “/requestBody”,
params = {
type = “object”,
},
schemaPath = “#/properties/requestBody/type”,
keyword = “type”,
message = “must be object”,
},
},
}
Headers:
{
access-control-expose-headers = “x-apigateway-header,x-amz-date,content-type,etag,location,vary”,
content-type = “application/json; charset=utf-8”,
connection = “keep-alive”,
content-length = “157”,
x-cache = “Error from cloudfront”,
access-control-allow-origin = “*”,
via = “1.1 c59a790317b250b406b693f29764d77e.cloudfront.net (CloudFront)”,
x-amz-cf-id = “BcGKEDXtCeu7TP2SGAl7TQ8ATgotvyZLhT599y90EXX5bmyPK00W5A==”,
x-amz-cf-pop = “DFW50-C1”,
date = “Sun, 16 Oct 2022 10:45:07 GMT”,
}
Traceback:
<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:48: in function <scripts/foundation/utilities/promise.lua:48>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:227: in function ‘async’
scripts/foundation/utilities/promise.lua:329: in function ‘update’
scripts/game_states/state_game.lua:502: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:80: in function ‘update’
scripts/main.lua:124: in function ‘update’
scripts/main.lua:169: in function <scripts/main.lua:168><</Promise Stack>><>=[C]:-1
@scripts/foundation/utilities/promise.lua:227<</Promise Context>>;
[2] (temporary) = function: 0x02aae810;
[3] q = table: 0x02ab6fb0; i = 2; obj = table: 0x02ab6210;
[4] dt = 0.016666899992224; t = 15.66287041089; async = function: 0x02ab1b30;
[5] self = table: 0x00154e40; dt = 0.016666899992224; network_is_active = false; t = 15.66287041089;
[6] self = table: 0x0015af50; dt = 0.016666899992224; t = nil;
[7] self = table: 0x00073250; dt = 0.016666899992224;
[8] dt = 0.016666899992224; ",
__traceback = “<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:48: in function <scripts/foundation/utilities/promise.lua:48>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:227: in function ‘async’
scripts/foundation/utilities/promise.lua:329: in function ‘update’
scripts/game_states/state_game.lua:502: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:80: in function ‘update’
scripts/main.lua:124: in function ‘update’
scripts/main.lua:169: in function <scripts/main.lua:168><</Promise Stack>><>=[C]:-1
@scripts/foundation/utilities/promise.lua:227<</Promise Context>>”,
code = 400,
response_time = -1,
status = 400,
body = {
err = {
{
instancePath = “/requestBody”,
params = {
type = “object”,
},
schemaPath = “#/properties/requestBody/type”,
keyword = “type”,
message = “must be object”,
},
},
},
description = “Error fetching data”,
headers = {
access-control-expose-headers = “x-apigateway-header,x-amz-date,content-type,etag,location,vary”,
content-type = “application/json; charset=utf-8”,
connection = “keep-alive”,
content-length = “157”,
x-cache = “Error from cloudfront”,
access-control-allow-origin = "",
via = “1.1 c59a790317b250b406b693f29764d77e.cloudfront.net (CloudFront)”,
x-amz-cf-id = “BcGKEDXtCeu7TP2SGAl7TQ8ATgotvyZLhT599y90EXX5bmyPK00W5A==”,
x-amz-cf-pop = “DFW50-C1”,
date = “Sun, 16 Oct 2022 10:45:07 GMT”,
},
}
10:45:07.852 [Lua] INFO [BackendManager] url_request: GET https://bsp-cdn-prod.atoma.cloud/items/versions/61786/UblEmQFqgxpw761Tuwiw29bo%252FYcXR1oswdOn.json
10:45:08.277 warning: [Lua] WARNING [Gear] Deprecated, use fetch_paged instead
10:45:08.277 [Lua] INFO [GRPCManager] Connecting to grpc address bsp-im-prod.atoma.cloud:443
10:45:08.278 [Lua] INFO [BackendManager] title_request: GET /data/60f87c24-641f-4de0-b661-508e219551e5/account/gear
10:45:08.278 [Lua] INFO [BackendManager] title_request: GET /data/60f87c24-641f-4de0-b661-508e219551e5/characters
10:45:08.278 [Lua] INFO [BackendManager] title_request: GET /data/60f87c24-641f-4de0-b661-508e219551e5/progression
10:45:08.278 [Lua] INFO [BackendManager] title_request: GET /data/60f87c24-641f-4de0-b661-508e219551e5/account/data/core
10:45:08.278 [Lua] INFO [BackendManager] title_request: GET /data/60f87c24-641f-4de0-b661-508e219551e5/account/data/core
10:45:08.301 [Lua] INFO [GRPCManager] gRPC channel state changed to CONNECTING from IDLE
10:45:51.086 [Window] Window => inactive
10:46:08.303 warning: [Lua] WARNING [ErrorManager] Error “SignInError”
stack traceback:
scripts/managers/error/error_manager.lua:31: in function ‘_log_error’
scripts/managers/error/error_manager.lua:106: in function ‘report_error’
scripts/managers/data_service/services/account_service.lua:100: in function <scripts/managers/data_service/services/account_service.lua:94>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:227: in function ‘async’
scripts/foundation/utilities/promise.lua:329: in function ‘update’
scripts/game_states/state_game.lua:502: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:80: in function ‘update’
scripts/main.lua:124: in function ‘update’
scripts/main.lua:169: in function <scripts/main.lua:168>
, message: {
{
profiles = {
},
},
false,
{
vivox_issuer = “fatsha0462-da92”,
vivox_domain = “mt2p.vivox.com”,
sub = “60f87c24-641f-4de0-b661-508e219551e5”,
vivox_token = “e30.eyJpc3MiOiJmYXRzaGEwNDYyLWRhOTIiLCJleHAiOjE2NjU5MTcyODcsInZ4YSI6ImxvZ2luIiwidnhpIjoxNjY1OTE3MTA3MTQ2LCJmIjoic2lwOi5mYXRzaGEwNDYyLWRhOTIuNjBmODdjMjQtNjQxZi00ZGUwLWI2NjEtNTA4ZTIxOTU1MWU1LkBtdDJwLnZpdm94LmNvbSJ9.e_Ic2kvvjHEhNQ3puDHSzR05FFUnV_PrY3jtf2bRs30”,
},
{
error_message = “Deadline Exceeded”,
aborted = false,
error_code = 4,
error_details = “”,
},
__locals = "
[1] x = table: 0x0312edb0;
[2] (*temporary) = function: 0x01ba42f0;
[3] q = table: 0x014ad7b0; i = 1; obj = table: 0x014b8ba0;
[4] dt = 0.016666699943569; t = 76.129929305704; async = function: 0x0299fb50;
[5] self = table: 0x00154e40; dt = 0.016666699943569; network_is_active = false; t = 76.129929305704;
[6] self = table: 0x0015af50; dt = 0.016666699943569; t = nil;
[7] self = table: 0x00073250; dt = 0.016666699943569;
[8] dt = 0.016666699943569; ",
__traceback = “<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:48: in function <scripts/foundation/utilities/promise.lua:48>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:227: in function ‘async’
scripts/foundation/utilities/promise.lua:329: in function ‘update’
scripts/game_states/state_game.lua:502: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:80: in function ‘update’
scripts/main.lua:124: in function ‘update’
scripts/main.lua:169: in function <scripts/main.lua:168><</Promise Stack>><>@scripts/managers/data_service/services/account_service.lua:78
@scripts/game_states/game/state_title.lua:410<</Promise Context>>”,
}
10:46:08.303 [Lua] INFO [StateTitle] Changing state signing_in → error
10:46:10.325 [Window] Window => active
10:46:11.474 [Lua] INFO [StateTitle] Changing state error → idle
10:46:16.466 [Window] Window => inactive
10:46:17.786 [Application] Window signals application exit.
10:46:17.854 [EOS] [AntiCheatClient] RemoveNotifyMessageToPeer with NotificationId=[8]
10:46:17.854 [EOS] [AntiCheatClient] RemoveNotifyPeerActionRequired with NotificationId=[9]
10:46:17.854 [EOS] [AntiCheatClient] RemoveNotifyPeerAuthStatusChanged with NotificationId=[10]
10:46:17.854 [EOS] [AntiCheatClient] RemoveNotifyMessageToServer with NotificationId=[11]
10:46:18.436 [Lua] INFO [ConstantElementOnboardingHandler] State changed StateTitle →
10:46:18.436 [Lua] INFO [Log Internal] Global log level set to: 5
10:46:18.436 error: [Lua] ERROR [EventManager] [destroy] Still have registered callbacks for event: (event_state_title_continue) callback name: (_continue_cb)
10:46:18.436 [Lua] INFO [Log Internal] Global log level set to: 2
[Log end]

ImSoDunn · November 27, 2022, 1:25am

Experiencing the same issue, game has no startup issues what so ever. just having the backend issue

W3NDAG0NE · November 27, 2022, 2:05pm

GUID: 0e965d5f-cf0d-4922-928e-ae0729f93592
Log File:
Info Type:

Zanth · November 27, 2022, 4:45pm

It didn’t work for my 2007 errors today or yesterday but strangely I wasn’t able to log in on the normal branch (backend error on title screen), but the experimental branch works with the VPN method.

bushi · November 27, 2022, 8:19pm

Or you know, you could properly encapsulate steam names instead….

action_johnny · November 28, 2022, 12:07am

I have been getting GPU related crashes almost every game for the entire beta since the 17th.

Loaded up this experimental build today, not one GPU crash.

No idea what’s different here but whatever it is it helped a lot.

FatsharkJulia · November 28, 2022, 12:28am

An update has been pushed to the experimental build to address GPU-related crashes, in addition to internal_error (Error Code: 2007) and nonexisting_channel (Error Code: 2001).

Please let us know if you observe any adverse behaviour.

CS19 · November 28, 2022, 12:30am

Platform: Steam
Player ID: CS19
11/27/2022 7:08PM, EST
Uploading 2 since they gave me 2 separate error codes, one without experimental and one with

[console-2022-11-27-23.56.21-0a80e531-df10-4c36-b6b6-3f70cd2b97a5.log|attachment]
console-2022-11-27-23.39.49-f3618eef-1a63-4c72-b6ce-c4693511b54e.log (203.2 KB)

CS19 · November 28, 2022, 12:30am

console-2022-11-27-23.56.21-0a80e531-df10-4c36-b6b6-3f70cd2b97a5.log (122.1 KB)

FatsharkJulia · November 28, 2022, 12:31am

Were you able to play on the previous experimental build or not at all?

AxlCrow1 · November 28, 2022, 1:23am

I’m having the same issue 10 hours into the game: I can get only to the main menu and i get “Backend error” over and over again since a day ago.

Tried every possible fix, even using a VPN but had no luck. I hope you can fix it soon, i was having so much fun with the game…

moakaash · November 28, 2022, 1:54am

Still nothing since Tuesday. Stuck even on experimental builds, no matter the update. Interesting behaviour: With the experimental build Kaspersky blocks Easy Anti-cheat and after launching the game i get a Game Security Violation Detected (#00000010) error too. After disabling Kaspersky Im able to launch the game, but still stuck on backend error.

Shale · November 28, 2022, 9:11am

Back to getting the Backend error on the signing in screen since the update on the experimental build

action_johnny · November 28, 2022, 9:46am

Since the update I’ve been getting more crashes on the experimental build.

Namely, 2 game file corruption crashes, and the crash where you get stuck on the loading screen for eternity.

action_johnny · November 28, 2022, 10:16am

Another update here:

Now getting a bug where I can’t even load into a game. Just get stuck on the pre game loading screen (Valkyrie Cabin) forever.

Zhukovsky · November 28, 2022, 11:54am

Still №2007.

console-2022-11-28-11.34.51-b2d67ad1-2331-4b54-b1a2-df242a9055ee.log (36.6 KB)

lyravela · November 28, 2022, 3:52pm

installed the new patch - did not resolve login issue… installed the experimental build and was able to log in successfully, got to the create character screen.

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KNOWN ISSUE: Backend Error After Nightmares & Visions Update Technical Support devpost	98	3208	December 3, 2025
KNOWN ISSUE: Backend Error After No Man's Land Update Technical Support devpost	97	4784	February 14, 2026
KNOWN ISSUE: Backend Error Affecting CenturyLink & Verizon ISP Users Technical Support devpost	35	2875	May 29, 2023
KNOWN ISSUE: Error Code: 2014 Technical Support devpost	261	38177	May 15, 2025
KNOWN ISSUE: Login Service Outage, Resulting in Backend Error on Launch Technical Support devpost	63	1236	July 5, 2023

KNOWN ISSUE: Backend Error

GUID: 0e965d5f-cf0d-4922-928e-ae0729f93592 Log File: Info Type:

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GUID: 0e965d5f-cf0d-4922-928e-ae0729f93592
Log File:
Info Type: