KNOWN ISSUE: Backend Error After Skulls Update, Possibly Impacting All GeForce Now Players

Warhammer 40,000: Darktide Technical Support
1

We are aware some players have started experiencing Backend Error after the Skulls (Hestia’s Decollation Crusade) update.

It seems that many of these players are using GeForce Now, but we are not yet able to confirm if this is the case for all players experiencing this newly introduced error.

We are looking in to this, and ask that you please:

  • Tell us whether you’re using GeForce Now
  • If you are not playing on GeForce Now, it would be appreciated if you could share a recent console log with us:
  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names

UPDATE 24/05:

Existing reports may be merged here, to help us keep track of the issues being reported.

1 Like
3

Issue Type (Required):

Error - Backend Error

Issue Description (Required):

Since today, May 23rd, 24, I can no longer start Darktide. After the launcher I get the error message “Backend Error”. Restarting the PC, checking data via STEAM and verifying data via Darktide Launcher did not fix the problem. Online connection is OK. Support is welcome.
Greetings

Checked out, Firewall is good. Game is open. But still does’t work! Btw. Defender Firewall Windows 11.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Steam (PC)

[PC] Crash Report (Optional):

Backend Error can’t start game after Launcher

2 Likes
4

Could you share the URL to your Steam profile with me, please?

5

Same problem for me. Tried on both steam and Windows store on 2 different PC and I can not connect to both of my game.

6

Im having the same issue, so Im just gonna add to this thread.
After today’s update, Im getting the Backend error as well.

Im playing on PC over xbox game pass on Nvidia Geforce Now, so I have no access to any logs or settings that are suggested in the common fixes for the Backend error.

Gamertag: HankJW2156

7

Hello. Exactly the sam problem for me too. Since this morning. Restarted internet connection, verified game files but still got the error. I’m playing through Gforce Now but other games work fine.

8

Are you also playing via GeForce Now similarly to the posters above?

9

Same issue here. Playing on GeForce Now. I was actually in a game when I got kicked out and ever since am getting backend errors and can’t sign in.

10

I understand you’re not able to provide logs on GeForce Now, but if you could share your Steam URLs or GamerTags with me, that may be helpful.

11

Issue Type (Required):

Error - Backend Error

Issue Description (Required):

when I boot up the game and skip to the title card, I click to continue and get backend error, please help, I miss playing this game.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Steam (PC)

Player ID (Optional):

12

@Ilovedarktide are you using GeForce Now?

13

yes

14

I am not using Gforce Now. My profile is Steam Community :: N4N15.
For me It was my DNS who was the problem I think. I can connect throught a VPN but not with my normal DNS. I had to change my DNS to 8.8.8.8 google DNS and Quad9 to make it work.

15

Thanks for the update @n4n15, it’s much appreciated. Would you be able to share a log with us, from one of the sessions before you changed your DNS?

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
16

Issue Type (Required):

Error - Backend Error

Issue Description (Required):

when I boot up the game and skip to the title card, I click to continue and get backend error, please help, I miss playing this game.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Geforce now (steam)

17

Issue Type (Required):

Error - Backend Error

Issue Description (Required):

Started today with the Backend Error.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Geforce now (steam)

18

Issue Type (Required):
Error - Backend Error

Issue Description (Required):
Having same issue all day (5/24). First started around 0100. Launching Darktide through GeForce Now. Every time I launch, I get the “backend Error” error signing in. I have tried 2/3 different GeForce Server locations. US- Northeast, US-East. Same results for both. I own the game in Steam ( Tag: Agmar).

[PC] Do You Use Mods? (Optional):
No, I don’t use mods

Reproduction Rate (Required):
Constant (100%)

Platform (Required):
Geforce now (vsteam)

19

Yes no problem. I revert back my DNS and this is what I get :
console-2024-05-23-16.46.49-36ee2ef7-e7ae-4284-b736-c94a7844d35e.log (23.6 KB)

Fail to login 3 times then ALT+F4.

If I use google DNS, no problem. I have dones multiple runs OK.

1 Like
20

Issue Type (Required):

Error - Backend Error`

Issue Description (Required):

Back End error after updating. I do not use GEForce now. I have verified files.

[PC] Do You Use Mods? (Optional):

Yes

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Steam (PC)

[PC] Crash Report (Optional):

Back end Error can’t start game after Launch

console-2024-05-24-01.38.47-a14f10fa-b5cb-430e-9821-68cb6670f51e.log (70.9 KB)