Fails to open 'Official Realm' after clicking play on launcher

Warhammer: Vermintide 2 Technical Support
1

Issue Type (Required):

Crash - On Launch

Issue Description (Required):

Fails to open after clicking play on launcher. If I select modded realm the game opens like normal, however selecting official realm a small window will briefly pop up then disappear after a few seconds. There is no error code or explicit crash. Steam shows that the game is running. Task manager shows that the Launcher for Vermintide is running. I have attempted multiple fixes and no differences were seen. I have tried selective start-up and deselected start up items. Deleting the Anti-Cheat certificates, reinstalling, and verifying file integrity. Granting windows fire wall and virus exceptions. Also tried the .NET Framework repair. I’ve tried a list of other fixes and the last few days and no luck. It’s weird because at first I was able to get the game running and played for a bit, but now it’s a constant problem.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Steam (PC)

Player ID (Optional):

Draconi Alice

[PC] Upload Console Log & vermintide2_launcher.log (Optional):

vermintide2_launcher.log (172 KB)
user_settings.config (7.51 KB)
console-2024-06-08-15.17.47-4105a9f7-b507-49fb-885b-310a32a8b89c.log (86.3 KB)

2

Hi @DraconiAlice,

As this issue only occurs in Official realm, this indicates a conflict with Easy Anti-Cheat.

I recommend to try the following -

Repair/reinstall Easy Anti-Cheat:

  1. Navigate to: C:\Program Files\Steam\steamapps\common\Warhammer Vermintide 2\installers\EasyAntiCheat
  2. Run the EasyAntiCheat_Setup installer and proceed as instructed

Perform a ‘Selective Startup’:

  1. Press the Windows key
  2. Type ‘msconfig’ and select ‘System Configuration’
  3. On the ‘General’ tab, select ‘Selective Startup’
  4. Deselect ‘Load startup Items’
  5. Reboot your PC
  6. Launch Vermintide 2 as normal

If the error no longer persists after having performed the Selective Startup, you will need to re-enable each of your usual background applications one-by-one until the error reoccurs, to determine which is interfering with Easy Anti-Cheat

Ensure appropriate Anti-Virus and Firewall exceptions are in place for both Vermintide 2 and Easy Anti-Cheat. Please try adding following exceptions:

  • vermintide2.exe in \Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\binaries
  • vermintide2_dx12.exe in \Program Files (x86)\Steam\steamapps\common\Warhammer Vermintide 2\binaries_dx12
  • EasyAntiCheat.exe in \Program Files (x86)\EasyAntiCheat

Please let me know how this goes.