Error 2001, 2004, 3013; Ping 100-110

Issue Description:
Barely connects to lobby. Ping in lobby is 90-100, in game is 100-110. People are skating, teleporting, flying, not dying, running in place, etc.

Error Displayed (If Applicable):
2001, 2004, 3013

Steps to Reproduce:
Try playing the game

Platform:
Microsoft Store

Player ID:
MerlinBowbeard

Approx. Time of Issue & Timezone:
2pm CST- Current; Sporadically in every update last few months.

Reproduction Rate:
Common (<50%) - Often (<75%) - Constant (100%)

Things I tried
PC restart, driver updates, changed DNS to google


Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
console-2023-10-03-20.17.22-518bccd0-10f8-414f-8c53-429beabd1f78.log (188.7 KB)

darktide_launcher.log (532.5 KB)

I would be interested to hear from others in the central region experiencing similar issues. Would you be able to share the name of your ISP with me please?

My ISP is Mediacom, I also know that Metronet and CenturyLink are also in the area too.

Dealing with the same issue, South America server, 49 ms. Thought it was my internet but no, everything is fine on my end, feels like it’s my connection to Fatshark servers specifically that is the issue.

I’m experiencing similar issues. US Central using Starlink as my ISP. Consistently getting disconnected from games at least once per mission.

US West Coast here, Spectrum ISP, and I’ve posted several times about persistent connection issues and these same error messages since launch day. Roughly 150hrs playtime and I can count on one hand the number of times I’ve been able to enter the Mourningstar or join a match on the first try. Every other online game I play works fine so I don’t see how the problem could be with anything but Darktide.

Same issues here. Every game I get into people are sliding and floating around and I cant interact with anyone or anything. It usually ends in a 2014 error.

Region: Central US
ISP: Rainbow Communications

Edit: I was able to get into a game that was stable about an hour later.

2014 error in every game
Isp - iiNet Limited
Region - Australia

Hey Julia- I currently have Cox.

Our Backend Engineers are looking in to this. Thank you!

Also, if anybody’s using mods, please try disabling them to see if there’s any improvement.

I forgot to mention last night it stabilized back to 70-90 ping. I tried without mods and it didn’t seem to make a difference, but without the mod that tells me my ping I can’t know for sure. Hope this helps!

Don’t have any mods utilized, still receiving 3013 error. I will say that I have not switched from the experimental build since release as it was the only way to play the game originally.

Tuning in from EU, also getting insane laggy lobbies with constant disconnects.
ISP: Vodafone

@FatsharkJulia I saw people in another thread regarding this/similar issues being offered refunds. Is this still on the table? I’ve been here since DT’s release and the game bas been next to unplayable for me due to these errors the entire time. I’ve stuck around assuming that eventually a fix for such a game breaking bug would come quickly but seeing as there seems to be no progress made on fixing these errors I frankly have lost all interest in this game and the company making it. It’s just not worth my time if I can’t even enter the hub or join a mission without getting kicked back to the character select screen over and over every time.

Are refunds still available to players dealing with these errors and if so how do I get one?

It is somewhat dependant on your playtime, but reach out to us at https://fatshark.se/support and we’ll see what we can do.

1 Like

Sent. Hope to hear back soon.

I second that. Issue. Game is unplayable since yesterday.

ssue Description:
Laggy gameplay. Disconnects in Mourningstar and in the game. Unplayable ping, enemies TP’ing.

Error Displayed (If Applicable):
2001, 2004

Steps to Reproduce:
Any run.

Platform:
Steam / PC

Player ID:
IgnacM991

Approx. Time of Issue & Timezone:
Since 07.10.23

Reproduction Rate:
90%

Things I tried
PC / Steam / Router restart


Upload Supporting Evidence:
See crash logs.

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
console-2023-10-07-18.44.39-3ef77049-4f2c-433e-abe3-f10843897aa9.log (883.7 KB)
console-2023-10-07-15.03.59-4c937782-c1e2-4a92-92ef-916e8c48bc28.log (683.1 KB)
console-2023-10-07-14.59.16-a979cf28-9b74-4dc7-af95-44cba97432e3.log (23.2 KB)
console-2023-10-08-10.30.19-1eb4b7f5-26c4-437d-8778-6c7b91484f73.log (552.6 KB)
console-2023-10-08-09.34.53-59ca1234-135d-4af6-a4eb-7b0b8f7e8487.log (793.5 KB)