Issue Description:
I have a black screen when loading into the game and in the main hub. I can hear everything and can see icons, but everything else is a black screen. I also crash every time I try to go into the video settings in game.
Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]
GUID: 3379c9d8-34c1-4e6f-b499-f043e2a65741
Log File:
Info Type:
Error Displayed (If Applicable):
Steps to Reproduce:
Launching the game
Map Name (If Applicable):
Platform:
[Steam/Xbox/PlayStation]
Steam
Player ID:
“6’10 girlboss”
(Link to Steam profile)
Approx. Time of Issue & Timezone:
Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
Constant (100%)
Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]
Upload Console Log:
- Press the Windows key + R
- Enter %appdata% within the search input and select ‘OK’
- Navigate to AppData\Roaming\Fatshark\Vermintide 2\console_logs
- Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
- Upload here
Sorry, I have no idea what to look for, and I am unable to post the whole log. If anyone can tell me what to look for that would be a lot of help, thanks.
Upload user_settings.config:
- Press the Windows key + R
- Enter %appdata% within the search input and select ‘OK’
- Navigate to AppData\Roaming\Fatshark\Vermintide 2
- Locate the user_settings.config in this directory
- Upload here
adapter_index = 0
allow_occupied_hero_lobbies = true
always_ask_hero_when_joining = false
ambient_light_quality = “low”
animation_lod_distance_multiplier = 0
ao_quality = “off”
aspect_ratio = -1
blood_enabled = true
borderless_fullscreen = true
camera_shake = true
char_texture_quality = “low”
chat_enabled = true
chat_font_size = 20
clan_tag = “0”
crosshair_kill_confirm = “off”
deadlock_timeout = 15
detected_user_settings = {
adapter_index = 0
borderless_fullscreen = false
fullscreen = true
fullscreen_output = 0
language_id = “en”
master_render_settings = {
anti_aliasing_solution = 0
dlss = 1
dlss_g = 0
dlss_master = “on”
fsr = 0
fsr2 = 0
graphics_quality = “high”
nv_reflex_low_latency = 1
ray_tracing_quality = “low”
}
max_worker_threads = 2
screen_mode = “fullscreen”
screen_resolution = [
1920
1080
]
vsync = false
}
dismemberment_enabled = true
dlss_enabled = false
double_tap_dodge = false
double_tap_dodge_threshold = 0.25
dynamic_range_sound = “high”
enable_gamepad_acceleration = true
enabled_crosshairs = “all”
env_texture_quality = “low”
friendly_fire_crosshair = true
friendly_fire_hit_marker = true
fsr2_enabled = false
fullscreen = false
fullscreen_minimize_on_alt_tab = true
fullscreen_output = 0
gamepad_auto_aim_enabled = true
gamepad_layout = “default”
gamepad_left_handed = false
gamepad_look_invert_y = false
gamepad_look_sensitivity = 0
gamepad_look_sensitivity_y = 0
gamepad_rumble_enabled = true
gamepad_use_ps4_style_input_icons = false
gamepad_zoom_sensitivity = 0
gamepad_zoom_sensitivity_y = 0
gamma = 0
give_on_defend = true
gore_settings = {
attack_ragdolls_enabled = false
blood_decals_enabled = false
gibbing_enabled = false
minion_wounds_enabled = false
}
gpu_id = “Radeon RX550/550 Series”
graphics_quality = “low”
head_bob = true
hud_clamp_ui_scaling = false
hud_scale = 100
input_buffer = 0.5
language_id = “en”
launcher_overrides = {
}
lightfx = {
}
local_light_shadow_quality = “low”
master_bus_volume = 30
master_render_settings = {
ambient_occlusion_quality = “off”
anti_aliasing_solution = 0
dlss = 0
dlss_g = 0
dlss_master = “off”
dof_quality = “off”
fsr = 0
fsr2 = 0
gi_quality = “low”
graphics_quality = “custom”
lens_flare_quality = “off”
light_quality = “low”
nv_reflex_low_latency = 1
ray_tracing_quality = “off”
rt_reflections_quality = “off”
ssr_quality = “off”
volumetric_fog_quality = “low”
}
max_fps = 0
max_quick_play_search_range = “far”
max_stacking_frames = -1
max_upload_speed = 512
max_worker_threads = 2
melee_camera_movement = true
minion_outlines = “off”
mod_settings = {
auto_disable_unsanctioned = false
developer_mode = false
disable_pcalls = false
log_level = 1
}
mods = [
]
motion_sickness_hit = “normal”
motion_sickness_misc_cam = “normal”
motion_sickness_swing = “normal”
mouse_look_invert_y = false
mouse_look_sensitivity = 0
music_bus_volume = 100
mute_in_background = false
num_blood_decals = 10
numeric_ui = false
overcharge_opacity = 100
overriden_settings = {
dlss_frame_generation = false
dlss_super_resolution = “none”
}
particles_quality = “low”
performance_settings = {
decal_lifetime = 10
max_blood_decals = 5
max_impact_decals = 5
max_ragdolls = 3
}
persistent_ammo_counter = false
play_intro_cinematic = true
player_outlines = “on”
playerlist_build_privacy = 2
priority_input_buffer = 1
process_priority = “unchanged”
profanity_check = false
ragdoll_enabled = true
render_api = “dx12”
render_settings = {
ao_enabled = false
ao_high_quality = false
ao_secondary_enabled = false
async_fog = false
async_ssr = false
baked_ddgi = false
bloom_enabled = true
cacao_downsampled = false
cacao_quality = 0
cached_local_lights_shadow_atlas_size = [
2048
2048
]
capture_cubemap = false
clear_back_buffer_enabled = false
clustered_shading_enabled = false
debug_rendering = false
decals_enabled = false
deferred_local_lights_cast_shadows = false
deus_map_fog_mask_size = [
1920
1080
]
display_noise_enabled = false
dlss_enabled = false
dlss_g_enabled = false
dof_enabled = false
dof_high_quality = false
dxr = false
eye_adaptation_speed = 1
forward_local_lights_cast_shadows = false
fov = 65
fsr2_enabled = false
fsr_enabled = false
fsr_quality = 0
fxaa_enabled = false
gamma = 2.2
global_shader_flags = 8388610
hdr = false
hdr_rgb_format = “R11G11B10F”
jitter_enabled = false
lens_flares_enabled = false
lens_quality_color_fringe_enabled = false
lens_quality_distortion_enabled = false
lens_quality_enabled = false
lens_quality_high_quality = true
light_shafts_enabled = false
local_lights = true
local_lights_distance_culling = false
local_lights_distance_culling_cut_distance = 50
local_lights_distance_culling_fade_distance = 30
local_lights_max_dynamic_shadow_distance = 50
local_lights_max_non_shadow_casting_distance = 0
local_lights_max_static_shadow_distance = 100
local_lights_shadow_atlas_size = [
2048
2048
]
local_lights_shadow_map_filter_quality = “low”
local_lights_shadows_enabled = false
local_probes_enabled = false
lod_decoration_density = 1
lod_object_multiplier = 1
lod_scatter_density = 0.25
low_res_transparency = true
max_shadow_casting_lights = 0
mixed_resolution_rendering_size = [
1280
720
]
motion_blur_enabled = false
nv_framerate_cap = 0
nv_low_latency_boost = false
nv_low_latency_markers = true
nv_low_latency_mode = true
outline_enabled = true
particle_light_remapping_table = [
]
particles_capacity_multiplier = 0.25
particles_cast_shadows = true
particles_distance_culling = true
particles_local_lighting = false
particles_receive_shadows = false
particles_simulation_lod = 1
particles_tessellation = false
render_heatmap_enabled = false
rough_transparency_enabled = false
rt_checkerboard_reflections = false
rt_light_quality = “off”
rt_mixed_reflections = false
rt_particle_reflections_enabled = false
rt_reflections_enabled = false
rt_shadow_ray_multiplier = 0
rt_transparent_reflections_enabled = false
rtxgi_enabled = false
rtxgi_scale = 0
shadow_fade_in_speed = 4
shadow_fade_out_speed = 2
sharpen_enabled = false
skin_material_enabled = false
specular_aa = false
ssr_enabled = false
ssr_high_quality = false
static_sun_shadow_map_size = [
2048
2048
]
static_sun_shadows = false
sun_flare_enabled = false
sun_shadow_map_filter_quality = “low”
sun_shadow_map_size = [
1024
1024
]
sun_shadows = true
taa_enabled = false
ui_bloom_enabled = false
upscaling_enabled = false
upscaling_mode = “none”
upscaling_quality = “auto”
volumetric_data_size = [
80
64
96
]
volumetric_extrapolation_high_quality = false
volumetric_extrapolation_volumetric_shadows = false
volumetric_lighting_local_lights = false
volumetric_lighting_local_shadows = false
volumetric_reprojection_amount = 0.875
volumetric_volumes_enabled = true
world_interaction_size = [
512
512
]
world_space_motion_vectors = false
}
root_scale_x = 1
root_scale_y = 1
screen_blood_enabled = true
screen_resolution = [
1440
1080
]
sfx_bus_volume = 100
show_numerical_latency = false
small_network_packets = false
social_wheel_delay = 0.12
social_wheel_gamepad_layout = “auto”
sound = {
}
sound_channel_configuration = -1
sound_panning_rule = “speakers”
sound_quality = “high”
sound_settings = {
}
subtitles_background_opacity = 20
subtitles_font_size = 20
sun_shadow_quality = “low”
texture_settings = {
“texture_categories/character_df” = 2
“texture_categories/character_df_1p” = 2
“texture_categories/character_dfa” = 2
“texture_categories/character_ma” = 2
“texture_categories/character_ma_1p” = 2
“texture_categories/character_nm” = 2
“texture_categories/character_nm_1p” = 2
“texture_categories/environment_df” = 2
“texture_categories/environment_dfa” = 2
“texture_categories/environment_dfa1” = 2
“texture_categories/environment_gsm” = 2
“texture_categories/environment_hm” = 2
“texture_categories/environment_hma” = 2
“texture_categories/environment_nm” = 2
“texture_categories/environment_streamable_df” = 2
“texture_categories/environment_streamable_dfa” = 2
“texture_categories/environment_streamable_ma” = 2
“texture_categories/environment_streamable_nm” = 2
“texture_categories/weapon_df” = 2
“texture_categories/weapon_df_3p” = 2
“texture_categories/weapon_dfa” = 2
“texture_categories/weapon_ma” = 2
“texture_categories/weapon_ma_3p” = 2
“texture_categories/weapon_mae” = 2
“texture_categories/weapon_nm” = 2
“texture_categories/weapon_nm_3p” = 2
}
threads = {
}
tobii_aim_at_gaze = true
tobii_clean_ui = true
tobii_extended_view = true
tobii_extended_view_sensitivity = 50
tobii_extended_view_use_head_tracking = false
tobii_eyetracking = true
tobii_fire_at_gaze = true
toggle_alternate_attack = false
toggle_crouch = false
toggle_stationary_dodge = false
tutorials_enabled = true
twitch_difficulty = 50
twitch_disable_mutators = false
twitch_disable_positive_votes = “enable_positive_votes”
twitch_mutator_duration = 1
twitch_spawn_amount = 1
twitch_time_between_votes = 30
twitch_vote_time = 45
use_alien_fx = false
use_baked_enemy_meshes = false
use_custom_hud_scale = false
use_gamepad_hud_layout = “auto”
use_high_quality_fur = false
use_pc_menu_layout = false
use_physic_debris = false
use_razer_chroma = false
use_subtitles = true
version = 2
voice_bus_volume = 100
voip_bus_volume = 100
voip_is_enabled = true
voip_push_to_talk = true
volumetric_fog_quality = “low”
vsync = true
weapon_scroll_type = “scroll_wrap”
weapon_trails = “normal”
write_network_debug_output_to_log = false
(I just wanted to make a quick note that I am unable to change any video settings besides the ones I am able to from the launcher. My game crashes every time I try to click video settings in game.)