Game won't start, black screen into game crashing

Warhammer: Vermintide 2 Technical Support
1

Issue Description:
I’ve been wanted to replay this game after quiet some times not playing.

But when trying to start the game, i get a black screen into game crashing. Could use some help to be able to play again.

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]
GUID: 6a1f241d-e6f6-4253-bb50-1f87e6bf8e68
Log File:
Info Type:

Error Displayed (If Applicable):

Steps to Reproduce:

Map Name (If Applicable):

Platform:
[Steam/Xbox/PlayStation]

Player ID:

Approx. Time of Issue & Timezone:

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Vermintide 2\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here
    [Log version] 1
    [Session] 6a1f241d-e6f6-4253-bb50-1f87e6bf8e68
    UTC time stamps
    12:18:13.301 [Application] STARTUP: setup_crash_report, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 2988
    12:18:13.301 [Application] STARTUP: DLCList::setup, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 3000
    12:18:13.301 [Application] STARTUP: setup_timer, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 3003
    12:18:13.301 [Application] STARTUP: make system_info, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 3009
    12:18:13.301 [Application] STARTUP: setup_jobs, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 3012
    12:18:13.301 [Application] STARTUP: setup_resources, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 3014
    12:18:13.311 [RazerChroma] Setup Razer Chroma resources
    12:18:13.311 [Application] STARTUP: setup_imgui, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 3017
    12:18:13.311 [Application] STARTUP: setup_window, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 3023
    12:18:13.315 [Window] Window => active
    12:18:13.324 [Application] STARTUP: make game, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 3046
    12:18:13.325 [Application] STARTUP: init steam, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 3051
    12:18:13.327 warning: [EAC] ClientAuth can’t be created because CreateClientAuth failed
    12:18:13.468 warning: [EAC] Client can’t be created because CreateGameClient failed
    12:18:13.469 [Application] STARTUP: setup renderer, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 3060
    12:18:13.827 [D3DRenderDevice] choosing adapter: 0 (NVIDIA GeForce GTX 1660 SUPER)
    12:18:14.036 [AFTERMATH] Initialized Aftermath
    12:18:14.039 [Application] STARTUP: setup input, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 3062
    12:18:14.155 [Application] STARTUP: setup physics, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 3068
    12:18:14.156 [Application] STARTUP: config renderer, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 3071
    12:18:14.398 [Application] STARTUP: setup boot packages, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 3074
    12:18:14.452 error: [ResourcePackage] Synchronous package load of ‘#ID[e4a1e23d]’. This is a blocking action and should be avoided.
    12:18:16.378 [Application] STARTUP: setup physics properties, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 3076
    12:18:16.378 [Application] STARTUP: setup network, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 3078
    12:18:16.378 [Application] STARTUP: setup_save, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 3082
    12:18:16.378 [Save] Save dir: C:\Users\Utilisateur\AppData\Roaming\fatshark\Vermintide 2
    12:18:16.379 [Application] STARTUP: setup entities, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 3095
    12:18:16.379 [Application] STARTUP: game init, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 3116
    12:18:16.381 [LightFX ] Loaded DLL.
    12:18:16.381 [LightFX ] Init()
    12:18:16.389 [RazerChroma] Setup Razer Chroma
    12:18:16.392 [LightFX ] LightFX failed to initialize
    12:18:16.399 [Lua] boot.lua start, os clock: 3.9130000000000003
    12:18:16.399 [Lua] Active feature-flags:
    12:18:16.399 [Application] TAGS: ********************************************************
    12:18:16.399 [Application] DEBUG_catch_networked_flow_node_dupes - TRUE
    12:18:16.399 [Application] DEBUG_validate_unit_storage - TRUE
    12:18:16.399 [Application] FEATURE_balance - TRUE
    12:18:16.399 [Application] FEATURE_cosmetic_items_refactoring - TRUE
    12:18:16.399 [Application] FEATURE_cosmetics_2023_q2 - TRUE
    12:18:16.399 [Application] FEATURE_cosmetics_2023_q4 - TRUE
    12:18:16.399 [Application] FEATURE_dlss_menu_settings - TRUE
    12:18:16.399 [Application] FEATURE_encampments - TRUE
    12:18:16.399 [Application] FEATURE_flash_window_on_game_start - TRUE
    12:18:16.399 [Application] FEATURE_fsr2_menu_settings - TRUE
    12:18:16.399 [Application] FEATURE_geheimnisnacht_2023 - TRUE
    12:18:16.399 [Application] FEATURE_global_shader_flags - TRUE
    12:18:16.399 [Application] FEATURE_gotwf - TRUE
    12:18:16.399 [Application] FEATURE_infighting - TRUE
    12:18:16.399 [Application] FEATURE_karak_1 - TRUE
    12:18:16.399 [Application] FEATURE_karak_2 - TRUE
    12:18:16.399 [Application] FEATURE_karak_3 - TRUE
    12:18:16.399 [Application] FEATURE_necromancer - TRUE
    12:18:16.399 [Application] FEATURE_necromancer_6_1_talent_tweak - TRUE
    12:18:16.399 [Application] FEATURE_necromancer_potion_keybind - TRUE
    12:18:16.399 [Application] FEATURE_ps_pad - TRUE
    12:18:16.399 [Application] FEATURE_split_1p_statemachine - TRUE
    12:18:16.399 [Application] FEATURE_string_format_validator - TRUE
    12:18:16.399 [Application] FEATURE_toggleable_weapon_trails - TRUE
    12:18:16.399 [Application] FEATURE_transient_packages - TRUE
    12:18:16.399 [Application] FEATURE_twitch_qol - TRUE
    12:18:16.399 [Application] PLATFORM_win32 - TRUE
    12:18:16.399 [Application] PROTOTYPE_elven_magic_bow - TRUE
    12:18:16.399 [Application] PROTOTYPE_pet_enumerator_ui - TRUE
    12:18:16.399 [Application] SUBTRACT_PACKAGES_ON_MORRIS_LEVELS - TRUE
    12:18:16.399 [Application] ***************************************************************
    12:18:16.399 [Lua]
    12:18:16.399 [Lua] Boot:setup() entered. time: 0 os-clock: 3.9130000000000003
    12:18:16.399 [Lua] — CPU
    CPU: AMD Ryzen 5 3600 6-Core Processor
    Vendor: AuthenticAMD
    Logical processors: 12
    Family: 8:15, Model: 7:1
    Type: 0, Stepping: 0
    Features: SSE SSE2 SSE3 SSSE3 SSE4.1
    Feature bits:
    EBX: 00000011 00001100 00001000 00000000
    ECX: 01111110 11011000 00110010 00001011
    EDX: 00010111 10001011 11111011 11111111
    — Memory
    Physical Total: 16332MB
    Available: 7057MB
    — OS
    Windows version 10.0 build 9200, 64 bit
    Windows 10
    Machine ID 15b39eec-0727-445f-ab6c-323377456eef
    — Graphics
    Graphics card: NVIDIA GeForce GTX 1660 SUPER (DirectX 11.0, 5981MB) Driver version: 54633
    Graphics card: Microsoft Basic Render Driver (DirectX 11.0, 0MB)
    — Network
    Network interface: Realtek Gaming GbE Family Controller (IPv4, IPv6)
    — Input
    Input device: Mouse (18.1): Souris
    Input device: Keyboard (19.4): Clavier
    Input device: Generic (17.0): AlienFx Backlight
    Input device: Generic (17.0): USB OPTICAL MOUSE
    Input device: Generic (17.0): Alienware TactX ™ Keyboard
    Input device: Generic (17.0): ITE Device(8595)
    Input device: Gamepad (21.2): Wireless controller
    Input device: Generic (17.0): USB Audio Device
    — Volume
    Volume for path ‘…\binaries..\bundle’ is on SSD

12:18:16.400 [Application] STARTUP: pre update loop, File: D:\a\d\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\runtime\application\application.cpp, Line: 3472
12:18:32.636 <>Deadlock detected. Update was not called for 15 seconds. You need to supply a crash dump or a crashify link in the report since the callstack for this crash is irrelevant.<>
<>
{00007ff7ed110000, 0128d000, 6579ac31, 44cb187a-b6e7-41ac-b46f-7b95246133c7, 00000001, D:\a\w\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\engine\win64\release\vermintide2.pdb}
{00007ff8b7bd0000, 001f8000, 9b64aa6f, a372a05a-dcaa-11ca-41fd-4a931ab93bb3, 00000001, ntdll.pdb}
{00007ff8b6e00000, 000bd000, 9ec9da27, b07c9779-2b43-9abc-0df8-3499536c7ae5, 00000001, kernel32.pdb}

0x00007ff7ed110000:0x00000000002ed60d
0x00007ff7ed110000:0x00000000002edf4c
0x00007ff7ed110000:0x000000000030ec1d
0x00007ff7ed110000:0x0000000000312442
0x00007ff8b6e00000:0x0000000000017344 BaseThreadInitThunk
0x00007ff8b7bd0000:0x00000000000526b1 RtlUserThreadStart
<>
<>1<</Crash version>>
<>Deadlock detector<</Thread name>>
<>win32<>
<>c2399880ee4cb8462d1e7831936517f7551501d2<</Build identifier>>
<>release<</Build type>>
<>local<</Engine build id>>
<>Developer Build (1.3.5.18613)<</Product version>>
<>6a1f241d-e6f6-4253-bb50-1f87e6bf8e68<>
<>— CPU
CPU: AMD Ryzen 5 3600 6-Core Processor
Vendor: AuthenticAMD
Logical processors: 12
Family: 8:15, Model: 7:1
Type: 0, Stepping: 0
Features: SSE SSE2 SSE3 SSSE3 SSE4.1
Feature bits:
EBX: 00000011 00001100 00001000 00000000
ECX: 01111110 11011000 00110010 00001011
EDX: 00010111 10001011 11111011 11111111
— Memory
Physical Total: 16332MB
Available: 7057MB
— OS
Windows version 10.0 build 9200, 64 bit
Windows 10
Machine ID 15b39eec-0727-445f-ab6c-323377456eef
— Graphics
Graphics card: NVIDIA GeForce GTX 1660 SUPER (DirectX 11.0, 5981MB) Driver version: 54633
Graphics card: Microsoft Basic Render Driver (DirectX 11.0, 0MB)
— Network
Network interface: Realtek Gaming GbE Family Controller (IPv4, IPv6)
— Input
Input device: Mouse (18.1): Souris
Input device: Keyboard (19.4): Clavier
Input device: Generic (17.0): AlienFx Backlight
Input device: Generic (17.0): USB OPTICAL MOUSE
Input device: Generic (17.0): Alienware TactX ™ Keyboard
Input device: Generic (17.0): ITE Device(8595)
Input device: Gamepad (21.2): Wireless controller
Input device: Generic (17.0): USB Audio Device
— Volume
Volume for path ‘…\binaries..\bundle’ is on SSD
<</System Information>>
<>C:\Users\Utilisateur\AppData\Roaming\fatshark\Vermintide 2\console_logs\console-2024-01-10-12.18.13-6a1f241d-e6f6-4253-bb50-1f87e6bf8e68.log<</Console Log>>
<>C:\Users\Utilisateur\AppData\Roaming\fatshark\Vermintide 2\crash_dumps\crash_dump-2024-01-10-12.18.13-6a1f241d-e6f6-4253-bb50-1f87e6bf8e68.dmp<</Crash Dump>>
<>
Memory
Total: 16332 MB
Available: 16050 MB
Used: 282 MB
Peak Used: 1036 MB
Debug Memory
Total: 0 MB
Available: 0 MB
Used: 0 MB
Peak: 0 MB
Page File Memory
Total: 26572 MB
Used: 1959 MB
Peak: 2641 MB
<</Memory Status>>
<>
{00007ff7ed110000, 0128d000, 6579ac31, 44cb187a-b6e7-41ac-b46f-7b95246133c7, 00000001, D:\a\w\vt2-stingray\vt2\release\gotwf_balance_2023_11_14\engine\win64\release\vermintide2.pdb}
{00007ff8b7bd0000, 001f8000, 9b64aa6f, a372a05a-dcaa-11ca-41fd-4a931ab93bb3, 00000001, ntdll.pdb}
{00007ff8b6e00000, 000bd000, 9ec9da27, b07c9779-2b43-9abc-0df8-3499536c7ae5, 00000001, kernel32.pdb}

0x00007ff7ed110000:0x00000000004fce2a
0x00007ff7ed110000:0x00000000004f35c2
0x00007ff7ed110000:0x00000000002c14c1
0x00007ff7ed110000:0x00000000002c014c
0x00007ff7ed110000:0x0000000000032c73
0x00007ff7ed110000:0x000000000003268c
0x00007ff7ed110000:0x00000000000224cf
0x00007ff7ed110000:0x0000000000022c09
0x00007ff7ed110000:0x0000000000023029
0x00007ff7ed110000:0x00000000004ff6df
0x00007ff8b6e00000:0x0000000000017344 BaseThreadInitThunk
0x00007ff8b7bd0000:0x00000000000526b1 RtlUserThreadStart
<>
<>
RazerChroma
CrashMonitor
navigation
cjson
lcurl
rule database
tobii_eyetracking_plugin
wwise_plugin
<>
[Log end]

Upload user_settings.config:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Vermintide 2
  4. Locate the user_settings.config in this directory
  5. Upload here
2

Hi @Kroq,

Sorry to hear this.

I can see you’re running into a Deadlock type crash, with some unusual references to ‘scepad’. Are you using a PlayStation controller or other controller?

If so, can you ensure any software for that is up-to-date.

Failing this, can you try disabling your controller and see if the issue persists?

3

Hello,

Thanks for the answer, i was using a basic controler, i’ve switched it for an xbox one and the game works perfectly now.

Thanks for helping !

4

Glad to hear that! Happy rat bashing :grin:

5

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