Backend error when login

UPDATE: It was a temp ban. Kinda silly it doesn’t say that and only gives an error

Issue Type (Required):

Connectivity

Issue Description (Required):

Backend error when trying to sign in. Tried reinstalling game and deleted fatshark %appdata% folder. Windows 10.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Steam (PC)

Player ID (Optional):

[1] x = Backend error:
Code: 403
Description: Authentication queue check request failed
Traceback:
<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:244: in function ‘async’
scripts/foundation/utilities/promise.lua:359: in function ‘update’
scripts/game_states/state_game.lua:581: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:123: in function ‘update’
scripts/main.lua:130: in function ‘update’
scripts/main.lua:178: in function <scripts/main.lua:177><</Promise Stack>><>@scripts/managers/data_service/services/account_service.lua:101
@scripts/game_states/game/state_title.lua:622<</Promise Context>>;
[2] (*temporary) = function: 0x00dd6fb0;
[3] q = table: 0x00c92ac0; i = 1; obj = table: 0x00c94c10;
[4] dt = 0.017163900033285; t = 7.3735418621231; async = function: 0x006e3680;
[5] self = table: 0x0011d620; dt = 0.017163900033285; network_is_active = false; t = 7.3735418621231;
[6] self = table: 0x00189d50; dt = 0.017163900033285; t = nil;
[7] self = table: 0x0007fb00; dt = 0.017163900033285;
[8] dt = 0.017163900033285; ",
__traceback = “<>Error in promise resolve
stack traceback:
[C]: in function ‘error’
scripts/foundation/utilities/promise.lua:52: in function <scripts/foundation/utilities/promise.lua:52>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:244: in function ‘async’
scripts/foundation/utilities/promise.lua:359: in function ‘update’
scripts/game_states/state_game.lua:581: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:123: in function ‘update’
scripts/main.lua:130: in function ‘update’
scripts/main.lua:178: in function <scripts/main.lua:177><</Promise Stack>><>@scripts/managers/data_service/services/account_service.lua:101
@scripts/game_states/game/state_title.lua:622<</Promise Context>>”,
code = 403,
description = “Authentication queue check request failed”,
}
22:10:56.245 [Lua] INFO [StateTitle] Changing state signing_in → error
22:10:59.328 [Lua] INFO [StateTitle] Changing state error → idle
22:10:59.795 [Lua] INFO [StateTitle] Changing state idle → account_signin
22:10:59.795 [Lua] INFO [StateTitle] Changing state account_signin → signing_in
22:11:00.078 [Backend] Service Discovery returned authentication_service_url=https://bsp-auth-prod.atoma.cloud and title_service_url=https://bsp-td-prod.atoma.cloud
22:11:01.761 error: [Backend] Auth operation 2 error: 403 Authentication queue check request failed
22:11:01.779 warning: [Lua] WARNING [ErrorManager] Error “SignInError”
stack traceback:
scripts/managers/error/error_manager.lua:32: in function ‘_log_error’
scripts/managers/error/error_manager.lua:139: in function ‘report_error’
scripts/managers/data_service/services/account_service.lua:138: in function <scripts/managers/data_service/services/account_service.lua:122>
[C]: in function ‘xpcall’
scripts/foundation/utilities/promise.lua:244: in function ‘async’
scripts/foundation/utilities/promise.lua:359: in function ‘update’
scripts/game_states/state_game.lua:581: in function ‘update’
scripts/foundation/utilities/game_state_machine.lua:123: in function ‘update’
scripts/main.lua:130: in function ‘update’
scripts/main.lua:178: in function <scripts/main.lua:177>
, message: {
__locals = "
[1] x = Backend error:
Code: 403
Description: Authentication queue check request failed
Traceback:
<>Error in promise resolve
stack traceback:
[C]: in function ‘error’

Either it’s a bug or you’re banned for a week or so… I know this at least. Did you get into any fights with players in the past week or so? Because Fatshark monitors in-game chats if you’re reported by another player & will ban you with any foul language against another person. I know, I was banned once, but learned my lesson. Now, I never talk to anybody in-game on chat.

1 Like

My understanding is that in the error description it should say if you’re banned or even in game when you try to log in, which it isn’t

Sometimes it doesn’t it didn’t for me at least. I had to ask a Mod on here. But yeah, probably a bug if it doesn’t say.

1 Like

I’ve sent a DM.

1 Like

Hello, got the same error, can you please me help out? thank you!