Error signing in :(

Warhammer 40,000: Darktide Technical Support
1

Issue Type (Required):

Error - Backend Error

Issue Description (Required):

afk along time. when i back , installed the game. and cant login. always the same error.
i tried alot to fix it. (delete all fatshark files or fix file on steam something like that)…

[PC] Do You Use Mods? (Optional):

Yes, and I’ve tried disabling them

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Steam (PC)

Player ID (Optional):

[PC] Upload Console Log & darktide_launcher.log (Optional):

console-2024-08-12-08.29.39-70b54503-8e4b-401b-9c54-7e1caabefce5.log (17.1 KB)
console-2024-08-12-08.45.11-92af2ec1-e659-4246-9637-b6196ff9f184.log (17.4 KB)
console-2024-08-12-08.27.38-11a9d3fd-ca8f-4170-bbbf-2efc4dcc6517.log (18 KB)
console-2024-08-12-09.12.46-e5f74a33-2694-4b11-8185-e1456fb32f0e.log (17.2 KB)
console-2024-08-12-08.19.02-0abadf5f-6a2e-4fc3-b4ef-b8352b3a40d4.log (50.7 KB)

2

Hi! We suspect something is blocking your requests to our servers - could you tell me which Anti-Virus you’re using?

3

usually im not using anti-virus software. no autorun at least (softwarename:360) .only if i think im in dangerous. ill use it. and i closed windows firewall.

i think maybe its blue bear problem? can u guys check it. if blue bear is broke maybe trigged this error?

4

and…
i into msconfig.
i closed all non-microsoft services.
still error

5

You did a ‘Selective Startup’ by the sounds of it, is that right?

  1. Press the Windows key
  2. Type ‘msconfig’ and select ‘System Configuration’
  3. On the ‘General’ tab, select ‘Selective Startup’
  4. Deselect ‘Load startup Items’
  5. Reboot your PC

Failing that, could you try connecting your PC to a mobile hotspot (if available) to see if the error persists?

6

tried. still error.

7

Have you made any changes to your PC’s hosts (C:\Windows\System32\drivers\etc) or can you recall any other changes to your PC or network that may be impacting the way your connection works?

8

host is empty.
:sweat_smile: i checked at first

9

when i start game i cant see the screen of blue bear anticheat.
and when i login ,i check task. shows xbox service 0.1m/s. im using steam.

are these things normal?

10

or im been blocked?
i must using proxy to connect other contry’s gamers.
so ip is not stable.

11

Are you continuing to use a proxy? Could this be causing issues perhaps?

12

yes, but 1years ago it was worked.

seem like my win64 problem. or some software change my setting.
i login “Back 4 Blood” its same.
i cant login as darktide( almost P2P games ).
dont know why.

13

reinstall my windows. its ok now