Unable to get past Loading screen after selecting character

Warhammer 40,000: Darktide Technical Support
1

Issue Description:
Game leaves me stuck in loading screen after selecting any character or creating a new character.

Error Displayed (If Applicable):
N/A

Steps to Reproduce:
After logging in, select a character

Mission Name (If Applicable):

Platform:
Xbox/Microsoft Store

Player ID:
Senseii Milk

Approx. Time of Issue & Timezone:
3:51PM EST

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
100%

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

[PC] Paste Crash Report, or Upload Console Log & darktide_launcher.log:
[Instructions: How To Provide a Crash Report, Console Log, or darktide_launcher.log]

2

Our Backend Engineer is aware and looking in to this issue, but for players with long loading times, we recommend changing the DNS. This can be done via General Settings → Network Settings → Advanced Settings → DNS Settings - ‘Manual’

The DNS you decide to change to is up to you - there are multiple DNS providers available, such as Google DNS, Cloudflare, and so on. This is purely personal preference.