This is exactly my issue. In one of these many, many, threads I claimed that “not a priority” isn’t an answer and was told “it is an answer, just not one you’re happy with”.
When I pointed out that in no industry is “it’s not a priority”, without an explanation, an acceptable answer to why a product wasn’t delivered or why a service wasn’t provided, the person conveniently stopped replying.
If you ordered a steak, with a side of potatoes and only received the steak and was told “they weren’t a priority” when you asked where the potatoes were, you wouldn’t accept that or pay for the meal.
If your boss asked you to complete a task and you only did a part of it and said “it wasn’t a priority” when they asked where the rest of it was, you probably wouldn’t have a job if you continued to remain silent.
But when it’s Fatshark doing it to us we’re supposed to say: “it’s an answer, just not one we’re happy with.”
I’m sorry, but f–k that. Fatshark is a service provider and we’re the customer. Whether they like it or not they owe us answers.