PS4 connectivity issues

Warhammer: Vermintide 2 Technical Support
1

My game cannot connect to the internet. It gives me different errors every time, but my internet connection is solid. All other games work with no problems and low ping, and I am in a party with voice chat with my friends, so I know my internet is not the problem. The PS4 is new, and everything works fine. Can I get help please?

2

These are all the things I have tried and did not work:

  • Restart router and PS4
  • Totally re-initialized the PS4 and downloaded the game again
  • Tried both ethernet connection and wifi, as well as a hotspot from my phone
  • Switch between NAT 2 and 3
  • Enabled and disabled upnp

Sometimes it let’s me play for a bit and then the error interrupts it and logs me out, sometimes I cannot even start. The errors vary from “unable to connect to ps network lobby” “lost connection to host”, “cannot connect to the servers”, but the result is always the same.

1 Like
3

Apologies for the delayed response. It sounds like you’ve tried a lot of what we would recommend already.

Switch back to NAT Type 2, if NAT Type 3 is currently active.

Did the same errors occur whilst connected to your mobile data hotspot?

4

Yes, at the moment I am with Nat 2. The same problems persisted with all possibilities. But since today I can play without dropping. There is still a problem though, even if I can play, I have tremendous lag which makes it practically impossible (online when in a mission with other players, if I am by myself everything works fine).

5

Actually, scratch that. I cannot even play on my own, there is so much input lag. I have checked to see if they were the controllers but they are just fine, All works still when I am out of a game, but as soon as I enter one the game becomes unplayable due to lag.

6

Can someone please help?! I have paid money for this game and it is absolutely unplayable! it has been a week now since my post.

7

I understand - I’ve raised this with our Console Developers and hope to have some advice for you soon.

1 Like
8

Any response on this? After two weeks of no help, I rather just have a refund if that is possible.

9

Sorry @ericruiz90, I’ve yet to hear back. I appreciate not wanting to wait any longer. Should you wish to opt for a refund, please explain your situation to PlayStation Support who’ll be able to process that for you.

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