No, I’m speaking to you as a CM that is doing their job, in the capacity of a dissatisfied early adopter who loves the Tide games’ niche to hell and back but is very frustrated by seeing repeating patterns of mistakes every time a new game launches.
I understand and I want to help.
Its very difficult to do that when people take quotes out of context to try and bait people into an emotional response.
Hey everyone lets not get rude. We need to communicate with each other if we want help.
Fatshark soud change the helmet Beta simbol to a Ligam so everyone who got it can wear a big fuking L…
Welcome @FatsharkSeptSis
Must be a helluva starting day considering the topic at hand, but I guess the silver-lining is that it makes it memorable.
Which is why I appologized and deleted the comment. My goal wasn’t to fish for a response.
Positivity is key in hard situations.
Hoping to be able to come back with something positive to share.
They always will, that’s why you pick words carefully and not jump into a holy war with customers 
I mean, would you expect Warhammer lore known for its xenophobic, fascist, and religious hate to attract only the nicest people? Especially while being anonymous on the internet.
Thank you - I honestly want to help. I will share this from the discord community and i wholeheartedly feel this to my core:
Sister Septicemia Yesterday at 4:55 PM
I love this job, and I love this company and I love this community, I can see both sides and its like watching two people you love fight when you both want the same thing. I appreciate the thanks but its not needed, just getting to participate in a better community with a stronger playerbase is all the reward I need.
That really speaks volumes more on Fatshark’s overall internal comms and whatever structual processes they have with their CMs than on SeptSis specifically.
Although replying to someone who asked a question and not answering the question at all should probably be avoided too.
I feel like a large amount of the dissatisfaction stems from the fact that a lot of PC players feel like Fatshark has always focused on extracting money from the player, to the detriment of the game. The mood around the game has been pretty grim since launch, from the crafting debacle, the glacial pace of updates in terms of maps and weapons, penance cosmetics, and for the majority of this time the premium store was live. Even that faced criticism in terms of pricing, Q/A, and recolours being sold at a premium.
This update, for two days, was the first time there was some actual hope in the community since close to launch. Not just the new stuff added, but there was hope for more regular weapon balancing, content drops, and new penances for the new class trees now that dev wasn’t focused on the xbox port.
Then they immediately shoot themselves in the foot - twice. Once with the premium store hike no good reason, and now this.
The lack of parity between early adopters and xbox players just hammers home that Fatshark only care about the player experience in so far as they can extract money from them. The game still has a lot of issues, but this one is extremely disheartening as someone who can see how great this game could be if managed properly. As for the aquillas, the only real fix is to just equalise the platforms. Call it a community celebration for the xbox launch.
On a personal level, thank you. Its a thankless job that quickly leads to burnout, but without which something like a live service can’t function for a lasting time. If you ever see frustration or emotion in the players’ messages (mine included), please don’t take it as a personal attack as I think that there are very few individuals who would go to the studio’s own forums to attack something as crucial to us and the game we love as a CM.
The vast majority of the frustration in these messages is either aimed at the decision makers that led to this point in time or its completely aimless as the frustrated player just wants to vent.
In my case with the cropped message from discord I’d say it was due to my dissatisfaction with how little communication passes towards this forum as it is treated as “only the official communication that is approved for release” and other than announcements and tech support related topics, sees little movement from FS’s side in terms of actual discussion.
Even gacha games (that are purposely designed to be as money-sucking as possible) do customer appreciation a lot better.
That was one of the percieved faults of Darktide, where it’s all money sucking (cash shop on beta, dark currency bundles, FOMO sales, Mourningstar design, anti-QoL design, etc. etc.) and little to no customer appreciation.
Didn’t she write her being new here? If we’re going to give criticism of someone’s conduct, wouldn’t it be better to give points how to improve said conduct?
That said, I don’t think Septic did terrible job handling this yet . More spicy than some can handle, but enjoyable for me.
7 Likes
I was referring to
and the reply
I see no issue with clarifying the context of some information, but the question had nothing to do with that. It’s very much a non-reply but with even less of the usual customer pacification lines.
oh, sorry - they were implying the 2500 bonus was literally and not figuratively non-existent because of the current xbox promotion.
edir: Also this wasn’t an intended slight, so I’m sorry if it came off that way - I am just in meetings, so I am doing my best to respond. Apologies.
There are 3 possible things in my opinion:
- Xbox/Microsoft demanded a special treatment for the release delay
- Humane Error
- FS is doing things arbitrary
In either cases, if this situation doesn’t end with a plateaued free/base Aquilla amout that every player get then it’s somewhat unfair.
Even on a business side for Steam, as it’s better to buy the game on Xbox than on Steam, as you definitely get something more for that.
No worries, just something to keep in mind.
It might be good to talk to whoever okay’d this kind of disparity (of PC and Xbox aquillas). If it was contractual then it’s probably NDA’d up the wazoo. If it was just a straight marketing campaign, then yikes. Either way it’s just really consumer hostile. It’s not a great way of trying to build a long tail for the game.
Not gona happen…
Thats the DeEsInG IntTenD to milk the returning Steam players whith the krieg set… (remember at launch Darktide peaked 100k players 100k potetntional sucker returned 18k sucker) So if they retro actively give us free fatshark bucks they whole financial year quarter profit goes to bust! 9300 aquilas mean free krieg set for everyone up to 3 caracter !