(OLD) KNOWN ISSUE: Crashing at Random, Due to GPU-Related Errors

Warhammer 40,000: Darktide Technical Support
1

NEW TOPIC:

2 Likes
3

Game crashes suddenly without any warning

GUID: 8d5c1eac-950d-4d58-854b-995963c97158
Log File:
Info Type:

and

GUID: a596d781-8c91-4d6e-a282-ef5607af66ad
Log File:
Info Type:

4

6 posts were merged into an existing topic: KNOWN ISSUE: Something went wrong in the Shader Cache Builder process Exit code = 1

5

Same here in the prologue so i have to keep restarting it.
Last crash
GUID: 5e612535-6a24-45cc-8404-3048e1d5100a
Log File:
Info Type:

6

The two links are private, i keep getting the crashes and would like to see those reslove links :<

7

I messed up! Links are now sorted

1 Like
8

GUID: 531be434-3986-4e08-923a-f4196884215e
Log File:
Info Type:

10

Crashed multiple times during closed beta and hoped it would of been fixed by the time the early access beta happens. Appears to be the same or maybe worse as i crashed maybe 7 times in a 20 minute mission. Don’t have a specific GUID error as it kept happening while i was in a mission. Have crash dumps but don’t see anything in the GPUCrashdumps folder

Nvidia driver is updated to 526.98 and did a clean driver uninstall.
Removed all prior .net runtimes in beta which didn’t change anything

Issue Description:

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]
GUID: e8ec5692-bbb0-41f2-839e-0c5a40d72c70
Log File:
Info Type:

Error Displayed (If Applicable):

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Play as Zealot
  2. Crashed multiple times on cutscene for Inquisitor and had to press escape to skip
  3. Crash multiple times on first mission

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]
Steam
Player ID:
[Steam ID/Steam Profile URL/GamerTag]
Death1x
Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]
Repeatable

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
Constant

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here
    console-2022-11-17-19.23.30-229b5540-cab1-4bfd-a05d-ea5743e8c5fa.log (101.8 KB)
    console-2022-11-17-19.19.28-5240b7ca-88fc-43ab-a569-7991443e8956.log (51.0 KB)
    console-2022-11-17-19.15.10-486b1c48-ee97-49c1-9994-42d056aaa10e.log (54.3 KB)
    console-2022-11-17-19.08.44-2794af9f-c492-4a1d-b2ef-9b1cf0bc319e.log (55.4 KB)

Upload user_settings.config:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the user_settings.config in this directory
  5. Upload here
    user_settings.config (3.1 KB)

DxDiag.txt (113.9 KB)

11

Have tried: clean newest or rollback drivers, DLSS off, ray tracing off, gsync off, clean reinstall, c++ reinstall, reduced worker threads to 4 or 1, minimum graphics settings, capping framerate at 120 or 60, elimination of background programs, disabling second monitor, reducing resolution

What worked / finally fixed: capping framerate at 30. At least its slightly less miserable than not playing i guess lol

Issue Description:
Crashes randomly

Crash Report (If Applicable):
GUID: 9cfbc653-cd56-4eff-b5ee-f32a7a74a846
Log File:
Info Type:
[Crash Link]:
crashify://9cfbc653-cd56-4eff-b5ee-f32a7a74a846

Error Displayed (If Applicable):
none

Steps to Reproduce:
watch cutscenes

Mission Name (If Applicable):

Platform:
Steam

Player ID:
HoChiMinhMaxed

Approx. Time of Issue & Timezone:
Any Time

Reproduction Rate:
Constant

Upload Supporting Evidence:
DxDiag.txt (142.2 KB)
console-2022-11-17-19.19.28-9cfbc653-cd56-4eff-b5ee-f32a7a74a846.log (237.4 KB)
user_settings.config (3.1 KB)

13

Crash loading into the Dictatum phase of the onboarding process. Video begins to load and then I CTD. Happened 6 times in a row now.

First and last files:

GUID: 5c3dbd81-c710-4416-afdb-32c801fe5adc
console-2022-11-17-20.43.04-4443cd7d-4334-4a0e-b17a-66b9b20b813f.log (46.2 KB)
console-2022-11-17-19.24.02-79036965-6a88-4e95-9260-34227fe1a8f7.log (349.0 KB)
crash_dump-2022-11-17-20.43.04-4443cd7d-4334-4a0e-b17a-66b9b20b813f.dmp (811.1 KB)
crash_dump-2022-11-17-19.24.02-79036965-6a88-4e95-9260-34227fe1a8f7.dmp (859.1 KB)

15

@FatsharkJulia, the same Problem was in the Playtest but YOU said it is fixed. but it is obviously not fixed. explain

2 Likes
16

GUID: 441f1a40-8ecd-4b42-b09d-4f859fd97c0d
Log File:
Info Type:

console-2022-11-17-21.10.07-441f1a40-8ecd-4b42-b09d-4f859fd97c0d.log (40.2 KB)

crash_dump-2022-11-17-21.10.07-441f1a40-8ecd-4b42-b09d-4f859fd97c0d.dmp (662.8 KB)

user_settings.config (3.1 KB)

This is the 4th time I’ve crashed just trying to get through advanced training once I got to the morningstar. Looking in the logs, this seems to be the likely culprit:

21:13:10.370 <>HRESULT: 2289696773 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

I had this same error in the October Beta on this device. I’m not running overclocks, and I’ve already ran through the Resolve GPU crashes guidelines, including fresh driver installs.

1 Like
17

Happens randomly during a mission, sometimes almost immediately, sometimes up to 10-15 minutes into it. I have not been able to finish a single mission. The game also crashed once during the holodeck tutorial and I have not been able to watch the cutscene that plays after the tutorial since the game would crash every time.

GUID: 1fa34488-62bc-451c-8def-c344645e9a33
Log File:
Info Type:

18

Yeah exactly the same here, I even tried underclocking my GPU down quite low and it makes literally no difference:

21:30:00.120 <>HRESULT: 2289696773 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

19

Similar story here. Random GPU crash, but I made it into the issue. DXGI_ERROR_DEVICE_REMOVED.

Up-to-date drivers, fresh windows install, fresh ssd.

No fault for the desktop itself, the GPU maintained other applications.
console-2022-11-17-20.08.41-dc1becaa-4db0-4f6f-9b8c-b516b8723858.log (303.4 KB)
I lost the GUID
user_settings.config (3.1 KB)

20

Random Crashes Ingame or Cutscenes.

DxDiag.txt (110.0 KB)
EventViewer.txt (1.6 KB)
Msinfo.txt (854.0 KB)
console-2022-11-17-21.14.27-a07cf112-f6d3-486d-9151-2d366525d42e.log (136.5 KB)
console-2022-11-17-21.30.06-1735b020-0b6e-4e86-92e0-4ec5230666a2.log (51.3 KB)
user_settings.config (3.1 KB)

What i tried (did not help):
DDU and fresh Nvidia Driver Install
Closing Afterburner
Running GPU Driver in Debug
Closing various Background Apps
Various Changes to graphic Settings
Checked all Rams by Removing them.
Deactivated CPU OC
Ran a short prime95 SmallFFT and LongFFT (all fine)
checked system files.

I kinda think its not due to my end :slight_smile:

21

Sorry if its not allowed here, but considering the console log is saying the same crash as the launch of vermintide 2, i tried the same fixes that some people found helpful, with the GPU Hang, i set the worker threads to 4 max, and with DLSS / FSR off, i havent had a crash since doing that, but here is my console logs for good mesure to help

Issue Description:
Crashes during gameplay consantly until i did above stuff, now its been fine (fingers crossed)

Crash Report (If Applicable):

GUID: d0fba537-94b1-4ec9-b5ee-c972efcc936a
Log File:
Info Type:

Error Displayed (If Applicable):

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]
Start the game

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]
Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]
PandaHoro

Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]
Any time

Reproduction Rate:
Constant (100%)
100%

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter
    console-2022-11-17-18.43.03-8a5779ed-7169-40bd-aa91-7e4f2b3472a5.log (210.6 KB)
    console-2022-11-17-19.14.57-cd1313e3-f2c1-465a-99e4-0b4460caa8ce.log (47.8 KB)
    console-2022-11-17-19.17.39-6e157fe6-bb33-48dd-8ae7-35b93a67211c.log (55.8 KB)
    console-2022-11-17-19.21.34-d2971a6d-ca49-4f9f-b894-3986eefd8e57.log (122.2 KB)
    console-2022-11-17-19.55.41-cce8475a-2dac-4a88-9040-ada9c077bc1f.log (111.0 KB)
    console-2022-11-17-20.01.34-67e2ee74-0cc9-423b-b878-082072f87a3e.log (112.7 KB)
    console-2022-11-17-20.09.38-187c8c6a-9de4-4cfa-a821-99f7550a557e.log (17.9 KB)
    console-2022-11-17-20.12.08-d0fba537-94b1-4ec9-b5ee-c972efcc936a.log (107.3 KB)
    console-2022-11-17-21.19.21-276c963f-8cc6-4f2e-954b-2e1dd5a958d5.log (151.6 KB)

Upload user_settings.config:

user_settings.config (3.1 KB)

22

GUID: 4d2d7d3a-1fca-4de5-884a-88d595f4e10f
Log File:
Info Type:

I can’t make it past the cutscene after character creation

23

Can you link to where you got the information