Lost progress

Ps5 user here. Today i lost all progress with my account. Warrior priest installed the 19th of Jan 2022.
Lost all chars, all items, needed to do intro today and after entering the game nothing is there except buyed packs/chars (but without items gathered during play). No lvl progress on any available char.
Please help.
Psn acc: utrOne_byt

Hi @utrOne_byt,

I’ve checked your account in the backend and can see your progress appears to be intact. Is it possible that you played in ‘Offline’ mode instead? This could explain starting over as ‘Offline’ mode progress is stored locally, whereas your ‘Online’ mode progress is stored our side.

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