KNOWN ISSUE: [Xbox/MS Store] DLC/Aquilas Purchases Not Granted

Update:


We are aware of an issue affecting Xbox/Microsoft Store players, that has resulted in DLC or Aquilas purchases to have not been granted to accounts.

Please rest assured that we’re working to resolve this issue as swiftly as possible. Updates will be shared here.

Thank you for your patience and understanding.

Issue Type (Required):

Purchases & Aquilas

Issue Description (Required):

I bought the deluxe upgrade on xbox and received all items but not the 2,500 aquilas even after restarting game and console multiple times

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Once

Platform (Required):

Xbox

Player ID (Optional):

Basmir on xbox

Upload Supporting Evidence (Optional):

Issue Type (Required):

Purchases & Aquilas

Issue Description (Required):

Purchased the welcome bundle and am not rewarded the currency within the commodore. I turned off Quick resume, deleted saved data and have hard reset multiple times.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Xbox

Player ID (Optional):

GT: Synergy x Human Friend Code: 7640310800

Upload Supporting Evidence (Optional):

Issue Type (Required):

Imperial Edition, Pre-Order Beta/Bonus Rewards & Devoted Rejects Pack

Issue Description (Required):

I purchased the imperial edition content earlier today and it gives me a in game alert saying it was added but the items and Aquilas don’t actually get added to my characters or account and every time I load into the game it gives me the alert the items were added I tried restarting the game and my console several times but nothing worked

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Xbox

Player ID (Optional):

gamer tag LoneWolf13#8787

Issue Type (Required):

Purchases & Aquilas

Issue Description (Required):

Welcome aquila bundle purchase not reflected ingame. Purchased thru xbox store on PC Gamepass. Restarted game and played mission, no update. Purchased aquilas after and that worked, but still no 4000 from welcome bundle. Gives notification that welcome bundle is installed multiple times ingame.

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

PC - Microsoft Store

Player ID (Optional):

Goateegi3159

Upload Supporting Evidence (Optional):

Issue Type (Required):

Purchases & Aquilas

Issue Description (Required):

Bought the skitarii deluxe bundle, I have received non of the items besides the skitarii class itself, and keep getting the pop us for the bundle saying “New DLC installed” every time I join or return to the morning star. (I have tried restarting both game and console, join of a different character then quiting and join back too skitarii, and uninstalling the game and reinstalling, I’ve probably tried a lot more but I’ve been at it for so long I’ve forgotten"

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Xbox

Player ID (Optional):

6751256499

Issue Type (Required):

Purchases

Issue Description (Required):

My brother cant get the aquilas and dlc I bought for him.

Steps to Reproduce (Required):

  1. Bought welcome pack

  2. Bought other Imperial addition content

  3. Won’t show up no matter what we do

If you can see that I bought it can you please give him the quilas from them and the skins and stuff I got h

[PC] Do You Use Mods? (Optional):

No, I don’t use mods

Reproduction Rate (Required):

Constant (100%)

Platform (Required):

Xbox

Player ID (Optional):

MadePandora5455

We’ve now implemented a fix. Upon launching/restarting Darktide this should trigger any DLC and/or Aquilas purchases to now be processed and granted.

If a purchase is still missing, please try restarting Darktide a further time. There also may be a short delay in purchases being granted after logging in.

Please let us know if there is any issue still.