You guys moved it from bug to technical support???
What kind of scam behavior is that, it is a BUG!
Im done, refunded, ill check back in a year when you guys get this game working.
2 Likes
They still haven’t fixed the issue on their end, no reply/response from them yet somebody decided to move the topic? I’m pretty sure the actual issue is already known but we have to wait for them to actually do something…
1 Like
I’m a software developer, that they dont have people on standby in the weekend to facilitate open beta testing 2 weeks before product launch surprises me to say at the least.
1 Like
Issue Description:
A detailed report of “Position in queue: 1” issue.
Crash Report (If Applicable):
GUID: a26d6839-c230-455c-8ef4-5ed82056a9f8
Error Displayed (If Applicable):
N/A (but check details below)
Steps to Reproduce:
- Start game in Steam
- Play game in Launcher
- Ignore steamapp_id.txt warning (see video)
- Skip cutscenes
- Press login button
- [Issue Reproduced]
Mission Name (If Applicable):
N/A (meme answer: ‘Mission Impossible: Login’)
Platform:
Steam
Player ID:
Approx. Time of Issue & Timezone:
18/11/2022, 8:00PM UTC [London] → 19/11/2022, 11:25PM UTC [London] → [Ongoing]
Reproduction Rate:
Constant (100%)
Upload Supporting Evidence:
Eventually get in:
Stagnant queue so I come back maybe 30 minutes later to get the Backend Error (that’s why the numbers are blurred):
and today:
Video from today and the newest log (13e8d828-):
Fiddler (Network Logs):
I think your (well, mine) issue lies in what seems to be 0 requests to connect to a lobby websocket server or authentication (or even interaction) with a backend (besides normal EOS subsystem/SDK calls) between starting the game to the login screen as well as no requests after pressing log in (the most suspect of all observations).
I have the fiddler records if you want them, but posting on here seems like a bad idea as it exposes token, albeit they’re temporary. Here is a screenshot though:
Upload darktide_launcher.log:
darktide_launcher.log (222.5 KB)
Upload Console Log:
What I find really interesting about these is that they’re almost binary in behaviour (one tries to authenticate, next doesn’t) however that’s a red herring as it isn’t 100% on a larger sample size.
console-2022-11-19-11.27.37-13e8d828-0753-456a-a767-cf5d26226916.log (6.7 KB)
console-2022-11-19-10.50.30-345ef0ec-c23d-4fa1-8f59-3dbc3e735ed8.log (35.6 KB)
console-2022-11-19-10.45.27-b2ca8148-fa23-4eec-9015-59236981dfd8.log (6.7 KB)
console-2022-11-19-10.41.35-5be49588-3970-4701-a13e-43231cd563b9.log (17.6 KB)
Fatshark - feel free to contact me via Steam and we can then connect on Discord.
3 Likes
Ok. That’s all the detail I can provide as it stands.
Best of luck, hope to play soon.
1 Like
I’d be surprised and delighted if they ever pay attention to your report but hey, cheers for doing it.
We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.
Issue Description:
When I try to open the game everything goes well but I get stuck at the Splash Screen and have ‘Position in Queue: 1’ displaying constantly, this started happening directly after the hotfix that was applied today, I was able to lay just fine yesterday
Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]
Error Displayed (If Applicable):
Steps to Reproduce:
- Open Game
- Go through cutscenes at start and try to get to character selection
Platform:
Steam
Player ID:
Approx. Time of Issue & Timezone:
19/11/2022 7:57PM AEDT
Reproduction Rate:
Constant (100%)
Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]
Upload Console Log:
console-2022-11-19-08.49.15-40ae7aac-6ef8-4b37-90bf-10a899ccc342.log (17.2 KB)
Upload darktide_launcher.log:
darktide_launcher.log (118.4 KB)
2 Likes
Ayyy, welcome to the club there’s 5 topic open like that.
Have fun waiting, informationless, with us!
Apparently it’s bound to your steam ID or steam account but who knows. At least I can tell you there’s no fix on our end, people have tried everything, ranging from hardware updates, software updates, reinstalling, SSD/HDD, verifying, firewall, anti-virus, changing video settings and so on…
1 Like
We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.
Issue Description:
Cannot enter the game. Only message displayed is “Position in Queue: 1”.
I was waiting in queue while it was over 100,000 and then it dropped to 1, now I can’t play the game even after @DarktideComms on twitter is claiming that the server issues were fixed. Absolutely no indication that FatShark is aware this issue is still occurring.
Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]
N/A there is no crash associated with this issue, although to exit the game I am forced to Alt+F4.
Error Displayed (If Applicable):
N/A
Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]
Unclear how QA department can reproduce, it seems to be something that is happening to certain players and not others just by trying to start the game.
Mission Name (If Applicable):
N/A
Platform:
Steam
Player ID:
Steam ID: 76561198038793969
Approx. Time of Issue & Timezone:
11/18/22 5:00PM EST
Reproduction Rate:
Constant
Upload Supporting Evidence:
Upload Console Log:
- Press the Windows key + R
- Enter %appdata% within the search input and select ‘OK’
- Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
- Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
- Upload here
console-2022-11-18-23.15.27-8d0354f2-5d5d-4b03-8741-26a63842110c.log (77.7 KB)
Upload darktide_launcher.log:
- Press the Windows key + R
- Enter %appdata% within the search input and select ‘OK’
- Navigate to AppData\Roaming\Fatshark\Darktide
- Locate the darktide_launcher.log in this directory
- Upload here
darktide_launcher.log (363.4 KB)
EDIT: Confirmed that this issue persists even after uninstalling the game, clearing all Darktide appdata, rebooting, and reinstalling the game. Based on what others are saying, the issue seems to be tied to your steam account.
1 Like
I don’t even get a que position. Just go straight to character select and then internal_error when I click play…
1 Like
This is identical to my issue and with the same lack of fix.
1 Like
Still having the issue 7+ hours now, no fix
1 Like
Same error than what I have : Stuck in queue position : 1
Dunno what’s going on nor if they know about it. It’s a complete fog of information and in the meanwhile it just doesn’t work…
1 Like
You got this 
- hope my info helps.
We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.
Issue Description:
Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]
Error Displayed (If Applicable):
Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]
- Got backened errors.
- Eventually got an actual queue without backend errors said ~120k
- Jumped to position 1
- Has been position 1 ever since, restarting game, steam, PC, reinstalling, nothing helps
Mission Name (If Applicable):
Platform:
Steam
Player ID:
[Steam ID: 76561197980793056]
Approx. Time of Issue & Timezone:
[11/19/2022, 11pm CET
Reproduction Rate:
Constant (100%)
Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]
Upload Console Log:
- Press the Windows key + R
- Enter %appdata% within the search input and select ‘OK’
- Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
- Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
- Upload here
Upload darktide_launcher.log:
- Press the Windows key + R
- Enter %appdata% within the search input and select ‘OK’
- Navigate to AppData\Roaming\Fatshark\Darktide
- Locate the darktide_launcher.log in this directory
- Upload here
1 Like
Issue Description:
Trying to play the game after updating to the newest patch. I originally started at around position 50,000 in the queue, but an error message appeared saying that there was a backend error. Using Alt+F4 to exit the game manually caused a crash. I attempted to load the game again, but even more players were ahead of me in the queue, and the same error message appeared.
After trying to re-launch the game about an hour afterwards: I appear to be stuck at position 1 indefinitely. Waiting on the title screen for over an hour changed nothing.
Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]
- Load the game
- Attempt to connect to the servers by hitting spacebar at the title screen.
Mission Name (If Applicable):
N/A
Platform:
Steam
Player ID:
[Steam ID/Steam Profile URL/GamerTag]
Approx. Time of Issue & Timezone:
[11/18/2022, 5:00PM] EST
Reproduction Rate:
Constant (100%)
Upload Supporting Evidence:
Upload Console Log:
- Press the Windows key + R
- Enter %appdata% within the search input and select ‘OK’
- Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
- Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
console-2022-11-19-03.35.40-9d8b38b8-f737-4427-8359-41e1786e2a6f.log (14.3 KB)
Upload darktide_launcher.log:
- Press the Windows key + R
- Enter %appdata% within the search input and select ‘OK’
- Navigate to AppData\Roaming\Fatshark\Darktide
- Locate the darktide_launcher.log in this directory
darktide_launcher.log (217.3 KB)
1 Like
Question: did you claim the twitch drop? I did, and then the queue happened to me, too.
1 Like
I didn’t. Issue appeared the 17th at 11PM, just downloaded the game for the first time.
1 Like
Might be the issue connected with steam family share? My game is shared
1 Like
Stuck in position 1 in queue on steam since twitch drop
console-2022-11-18-21.31.17-f894dd60-4e26-4fd8-9a2d-c9e0c86607c8.log (109.6 KB)
console-2022-11-18-22.10.41-4b8ce8fb-95f9-45cd-b809-6a991cdbe890.log (24.6 KB)
console-2022-11-18-22.14.50-35c0386a-b79f-4ce6-b797-504ca58bdced.log (30.7 KB)
console-2022-11-18-22.24.36-10703483-ca78-4078-9299-42952d2c2390.log (61.2 KB)
console-2022-11-18-22.43.58-eee11a78-5c7b-44dc-9ada-5cb984b8e7b8.log (45.5 KB)
console-2022-11-18-22.59.57-fbb0af14-637c-4c5b-b7c2-8e02f6b72f38.log (20.8 KB)
darktide_launcher.log (285.1 KB)
2 Likes