KNOWN ISSUE: Something went wrong in the Shader Cache Builder process Exit code = 1

[AbnormalCorpse]

Update:

Upon attempting to click accept on the terms and conditions the game caused my computer to hard crash. Not just the game, but the whole system.

[skepters]

Steps to recreate:

1. Start Darktide from Steam
2. The launcher starts and I press “PLAY” on the launcher
3. A window appears that says “Something went wrong in the Shader Cache Builder process. Exit Code = 1” (see screenshot)
4. I close that window and the game launches
5. The intro plays and after it askes for me to press “space” the game crashes, freezes my entire PC, and makes an audible buzzing sound until I force shutdown my PC.

Steam ID: 76561198075820362

Reproduction Rate:
Constant (100%)

Supporting Evidence:

I have tried the following:

1. Reinstalling my graphics driver (I have an Nvidia Quadro M2000M)
2. Deleting the Fatshark folder, restarting the PC, and relaunching the game
3. Verified game files through Steam

[user8888]

Steps to Reproduce:

1. Open up game’s launcher from steam
2. Launch game
3. Crash game

Platform:
[Steam]

Player ID:
[Boroski]

Reproduction Rate:
Constant (100%)

CRASHLOG:

GUID: 793abeeb-9d88-4c86-b2f0-83672e0f8bc0
Log File:
Info Type:

---

Upload darktide_launcher.log:
darktide_launcher.log (44.4 KB)

[user8888]

fixed by total removal of graphical drivers, restart, installation of new graphical drivers using GeForce’s official autoupdater, restart. Game now launches normally.

[Rooky]

Is this one of those games that if you dont meet the minimum requirements they won’t even let you start it because i can play Vermintide 2 no problems.

[Pinkqueen]

Please FS lower the min requirements if possible. I have pre ordered this gem of a game and i cannot even run it ( i get the crash message ‘‘something wrong with the shader cache builder’’). I meet all the minimum requirements except the graphical card (i have an ancient gtx 650) but i was able to run Vermintide 2 pretty decent. Why couldn’t you make the same minimum requirements for DT too? I cannot afford to upgrade right now and i feel terribly that i have to refund. Could you pls suggest a workaround? I follow you from Vermintide 1 loyally and i would like to continue so.

[Pinkqueen]

what graphical card do u have?

[mikesol91]

Isn’t it a bit like giving your customers a big middle finger? How is it possible same low end graphics card can run Vermintide 2 and failing to even load DT? Why do you force your loyal customers to upgrade to just run your product which also purchased? It’s this or not buying at all. Right? Is this your strat? Wouldn’t be more lucrative to enable low end customers to just run however badly than losing their money all together?

[OKOLE]

is a i7-4790 @ 3.60GHz within minimum requirements?

[Fortcroc]

@FatsharkJulia

If you are experiencing the Something went wrong in the Shader Cache Builder process Exit code = 1 error, please check if your PC meets Darktide’s minimum requirements:

• Requires a 64-bit processor and operating system
• OS: Windows 10 (64 bit) / Windows 11 (64 bit)
• Processor: Intel i5-6600 (3.30GHz) OR AMD Ryzen 5 2600 (3.4 GHz)
• Memory: 8 GB RAM
• Graphics: NVIDIA GeForce GTX 970 OR AMD Radeon RX 570
• DirectX: Version 12
• Network: Broadband Internet connection
• Storage: 50 GB available space

If you are experiencing this error despite your PC meeting or being above the minimum requirements, please help us out by including the information listed below in your report:

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Issue Description:

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Platform:
[Steam/Microsoft Store]

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Upload Console Log:

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
5. Upload here

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Existing reports may be merged here, to help us keep track of the issues being reported.

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@FatsharkJulia

I experience the same issue, here’s the logs.

Issue Description:
Crashes on launch every time I try starting the game.
Gives popup error message box:
something went wrong with the shader cache builder process. exit code = - 1073741819

Crash Report (If Applicable):
GUID: 6c48056d-8d1c-4513-8791-d93a5dadb47f
Log File:
Info Type:

---

Platform:
Steam

Player ID:
manu9462

Upload Console Log:

[Log version] 1
[Session] a3252d6c-1740-42e1-b62a-f76ca48ae3ac
UTC time stamps
12:39:34.356 [Application] STARTUP: setup_crash_report, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3533
12:39:34.356 [Application] STARTUP: DLCList::setup, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3545
12:39:34.356 [Application] STARTUP: setup_timer, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3548
12:39:34.357 [Application] STARTUP: make system_info, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3553
12:39:34.357 [Application] STARTUP: setup_jobs, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3556
12:39:34.359 [Application] STARTUP: setup_resources, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3572
12:39:34.457 [Application] STARTUP: make game, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3598
12:39:34.482 [HTTP Cache] Initialized cache: C:\Users\drago\AppData\Roaming\Fatshark\Darktide\http_cache.db
12:39:34.482 [HTTP Cache] Cache file size: 12 kB
12:39:34.487 [Backend] Created
12:39:34.487 [Application] STARTUP: init steam, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3603
12:39:36.794 [Application] STARTUP: setup eos, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3624
12:39:36.846 [EOS] Overlay will not load, because the binary’s path is not configured
12:39:37.072 [EOS] Has EAC Client
12:39:37.072 [EOS] [AntiCheatClient] AddNotifyMessageToPeer bound with NotificationId=[9]
12:39:37.072 [EOS] [AntiCheatClient] AddNotifyPeerActionRequired bound with NotificationId=[10]
12:39:37.072 [EOS] [AntiCheatClient] AddNotifyPeerAuthStatusChanged bound with NotificationId=[11]
12:39:37.072 [EOS] [AntiCheatClient] AddNotifyMessageToServer bound with NotificationId=[12]
12:39:37.072 [Application] STARTUP: setup renderer, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3632
12:39:38.995 error: [D3D12_RENDER_DEVICE] SL Error: '[20.11.2022 13-39-38][streamline][error]dlss_gentry.cpp:951[updateEmbeddedJSON] Hardware-accelerated GPU scheduling in Windows OS needs to be enabled - please see https://devblogs.microsoft.com/directx/hardware-accelerated-gpu-scheduling/
’
12:39:39.031 [D3D12_RENDER_DEVICE] choosing adapter: 0 (NVIDIA GeForce GTX 960M)
12:39:41.896 [D3D12_RENDER_DEVICE] TILED RESOURCES TIER2 SUPPORTED: false
12:39:41.896 [D3D12_RENDER_DEVICE] D3D12_RAYTRACING_TIER_1_1 SUPPORTED: false
12:39:41.928 [d3d12 pipeline state] Failed to open pipeline state stream at C:\Users\drago\AppData\Roaming\Fatshark\Darktide/state_stream_library.pso_lib
12:39:41.928 [d3d12 pipeline state] Failed to open pipeline state library at C:\Users\drago\AppData\Roaming\Fatshark\Darktide/shader_library.pso_lib
12:39:43.294 [Application] — CPU
CPU: Intel(R) Core™ i7-6700HQ CPU @ 2.60GHz
Vendor: GenuineIntel
Logical processors: 8
Family: 0:6, Model: 5:14
Type: 0, Stepping: 3
Features: SSE SSE2 SSE3 SSSE3 SSE4.1 SSE4.2
Feature bits:
EBX: 00000110 00010000 00001000 00000000
ECX: 01111111 11111010 11111011 10111111
EDX: 10111111 11101011 11111011 11111111
— Memory
Physical Total: 8090MB
Available: 2032MB
— OS
Windows version 10.0 build 19044, 64 bit
Windows 10
Machine ID 2cc8c512-c3f7-41e6-8294-90dc8b4710b5
— Network
Network interface: Realtek PCIe GBE Family Controller (IPv4, IPv6)
Network interface: Microsoft Wi-Fi Direct Virtual Adapter (IPv4, IPv6)
Network interface: Microsoft Wi-Fi Direct Virtual Adapter #3 (IPv4, IPv6)
Network interface: Intel(R) Dual Band Wireless-AC 7265 (IPv4, IPv6)
Network interface: Bluetooth Device (Personal Area Network) (IPv4, IPv6)
— Input
No input devices detected.
— Graphics
Graphics card: NVIDIA GeForce GTX 960M (DirectX 10.1, 2008MB) Driver version: 52698
Graphics card: Intel(R) HD Graphics 530 (DirectX 12.1, 128MB)
Graphics card: Microsoft Basic Render Driver (DirectX 12.1, 0MB)

12:39:43.296 [Application] STARTUP: setup_window, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3636
12:39:43.356 [Window] Window => active
12:39:43.452 [Application] STARTUP: setup input, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3647
12:39:43.461 [Application] STARTUP: setup physics, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3653
12:39:43.563 [Application] STARTUP: config renderer, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3656
12:39:46.665 [RenderInterface] user specified render setting: cached_local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
12:39:46.665 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
12:39:46.665 [RenderInterface] user specified render setting: local_lights_shadow_atlas_size doesn’t exist in render settings – skipping
12:39:46.665 [RenderInterface] user specified render setting: max_shadow_casting_lights doesn’t exist in render settings – skipping
12:39:47.266 [d3d12 pipeline state] creating pipeline state for #ID[5ff391f3]
12:39:47.282 [d3d12 pipeline state] creating pipeline state for #ID[ff9e577e]
12:39:47.297 [d3d12 pipeline state] creating pipeline state for #ID[937c3ef1]
12:39:47.300 [Application] STARTUP: setup boot packages, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3659

[EvgenShet]

Yes, I have the same problem. Any of existing ways to prevent crushes didn’t work. I 've made some reserach and i can say that the problem may be in the videocard which is too old and didn’t support Direct X 12 completely ( internet says it does). I’ve made an experiment and downloaded Elden Ring ( in has much higher minimal requremens. I launced the game, find out that i have the “white screen” problem, which is connected to the Direct X 12. There is actual fix for that, i downloaded a couple of .dll files and everythig concerned, copy these files right to the Elden Ring’s folder… and the game started working normally. I do believe , that the similar solution can be used for Darktide and allow plenty of people start playing. Moreover, I have already exceeded my 2 hours of play, while I actually
didn’t play a minute! which makes refund impossibe. But of the record i would prefer play the game i have waited for a couple of years. ( even more, i like 40k and thought about Vermintide in 40k universe when played Vermintide for the first time)

[purplemacaw18]

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

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Issue Description: game launcher opens, click play, loads to 100 percent pops up saying “something went wrong in the shader cache builder process. Exit Code = 1”

**Crash Report (If Applicable):**opens game next, black screen, instantly closes.
[Please see instructions on how to provide a crash report in the pinned Topic]

**Error Displayed (If Applicable):**something went wrong in the shader cache builder process. Exit Code = 1

**Steps to Reproduce:**click play on the game → error
[Please add the steps that can help our QA department in reproducing the issue. For example:]

1. Play Chasm Logistratum as Ogryn (Skullbreaker)
2. Attempt to pick up the second Grimoire
3. Crash

Mission Name (If Applicable):

Platform: STEAM
[Steam/Microsoft Store]

Player ID:“Blungus (real)” (purplemacaw18 is the login name)
[Steam ID/Steam Profile URL/GamerTag]

Approx. Time of Issue & Timezone: 1:16AM (all day too) 11/19 - 11/20
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]

Reproduction Rate: always constant 100 percent
console-2022-11-20-06.00.43-85e3335b-0330-4e27-9d8a-c908b9ca0e6b.log (11.5 KB)
console-2022-11-20-06.02.53-ddbefe13-0631-4130-bd20-fb8a316f1994.log (11.5 KB)
console-2022-11-20-06.09.37-f6c0a2e4-22d9-49d7-ad47-59110d2a66be.log (11.7 KB)

Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
5. Upload here

Upload darktide_launcher.log:

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide
4. Locate the darktide_launcher.log in this directory
5. Upload here

[Shadowfax]

Once you launch the game will crash

[lordhimas]

GUID: 70a5d9a2-3be9-4363-8b95-f96d6e20c8fd
Log File:
Info Type:

---

[mikesol91]

At least can an official response be made to corroborate that devs are actually looking into this? That anyone with lower than min requirements can at least open the game rather than crashing and getting the message ''something went wrong with the cach building"?

Should we wait for the official release or should we refund already?

[Harryo-96]

Hi, I am having the same problem, with “Exit code = 1”. Please could you review my crash data? I am not particularly tech-savvy, but I think my system should be able to meet the minimum requirements.

Error Displayed: “Something went wrong in the Shader Cache Builder process Exit code = 1”

Platform: Steam

Player ID: Harryo (Steam ID)

Reproduction Rate: Constant

console-2022-11-20-21.32.26-6894a430-6668-4f0f-a079-0aa187fe3d28.log (17.4 KB)

[Reb1]

refund, they said in the Playtest that they fixed this issue but they didnt

[Dra_Malath]

Something went wrong in the Shader Cache Builder process Exit Code = -1073741819
DxDiag.txt (78.6 KB)

GUID: aa0e4368-d87e-423f-a373-7e27ea28911b
Log File:
Info Type:

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launcher.config (82 Bytes)
user_settings.config (371 Bytes)
darktide_launcher.log (92.9 KB)
console-2022-11-21-13.04.37-aa0e4368-d87e-423f-a373-7e27ea28911b.log (5.8 KB)
console-2022-11-19-04.51.33-51f3d383-8087-4d2f-a74a-9067751aeca1.log (5.8 KB)
console-2022-11-19-04.52.30-efedc479-ecbb-450b-b758-ea034986c694.log (5.8 KB)
console-2022-11-19-19.18.15-d3149b38-9e11-4d06-8d24-c5bceeb5259f.log (5.8 KB)
console-2022-11-19-19.28.02-be0c1ef4-f6f5-4d60-867c-fc744f7ad284.log (5.8 KB)
console-2022-11-19-04.50.32-aeeeb24f-470d-4261-ace4-497dfe6ea3ce.log (5.8 KB)
crash_dump-2022-11-21-13.04.37-aa0e4368-d87e-423f-a373-7e27ea28911b.dmp (370.5 KB)
crash_dump-2022-11-19-04.51.33-51f3d383-8087-4d2f-a74a-9067751aeca1.dmp (382.5 KB)
crash_dump-2022-11-19-04.52.30-efedc479-ecbb-450b-b758-ea034986c694.dmp (376.6 KB)
crash_dump-2022-11-19-19.18.15-d3149b38-9e11-4d06-8d24-c5bceeb5259f.dmp (370.9 KB)

[Mezmorki]

I have nearly the same system as skepters that a family member is using to try and play Darktide. Quadro M2000M, Intel Xeon(R) E3-1505M v5 and having the same issue.

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Steps to recreate:

1. Start Darktide from Steam
2. The launcher starts and I press “PLAY” on the launcher
3. A window appears that says “Something went wrong in the Shader Cache Builder process. Exit Code = 1” (see screenshot)
4. I close that window and the game launches
5. The intro plays and after it askes for me to press “space” the game crashes, freezes my entire PC, and makes an audible buzzing sound until I force shutdown my PC.

Steam ID: 76561197962264053

Reproduction Rate:
Constant (100%)

I have tried the following:

1. Reinstalling my graphics driver (I have an Nvidia Quadro M2000M)
2. Deleting the Fatshark folder, restarting the PC, and relaunching the game
3. Verified game files through Steam

[Duncan1290]

A friend had this issue and I was doing troubleshooting for him for quite a while. After a lot of different attempts, a fresh install of Windows 10 was all that would fix it. Game runs fine for him now.