KNOWN ISSUE: Something went wrong in the Shader Cache Builder process Exit code = 1

Warhammer 40,000: Darktide Technical Support
1

If you are experiencing the Something went wrong in the Shader Cache Builder process Exit code = 1 error, please check if your PC meets Darktide’s minimum requirements:

  • Requires a 64-bit processor and operating system
  • OS: Windows 10 (64 bit) / Windows 11 (64 bit)
  • Processor: Intel i5-6600 (3.30GHz) OR AMD Ryzen 5 2600 (3.4 GHz)
  • Memory: 8 GB RAM
  • Graphics: NVIDIA GeForce GTX 970 OR AMD Radeon RX 570
  • DirectX: Version 12
  • Network: Broadband Internet connection
  • Storage: 50 GB available space

If you are experiencing this error despite your PC meeting or being above the minimum requirements, please ensure your GPU drivers are up-to-date:

[PC] How to Perform a Clean Re-Installation of Your NVIDIA GPU Drivers

[PC] How to Perform a Clean Re-Installation of Your AMD GPU Drivers

Failing that, please ensure Darktide is detecting the correct GPU:

[PC] How to Resolve Darktide Using the Incorrect GPU

If none of the solutions above have worked for you, and you are certain your PC meets Darktide’s minimum requirements, please help us out by including the information listed below in your report:

Issue Description:

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Platform:
[Steam/Microsoft Store]

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

Existing reports may be merged here, to help us keep track of the issues being reported.

3

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:
Crashes on launch every time I try starting the game.
Gives popup error message box:
something went wrong with the shader cache builder process. exit code = - 1073741819
Have tried every single graphics setting combo the game offers.
Fully aware GFX drivers arent the very newest, but they cannot be updated further due to windows version (10.0.15063 Build 15063) which again cannot be updated because further builds does not support disk layout UEFI firmware

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]
GUID: c8eb6a4a-e33f-4304-853f-fb3d3b4ed01f
Log File:
Info Type:

Error Displayed (If Applicable):
something went wrong with the shader cache builder process. exit code = - 1073741819

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]
Start the game

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]
Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]
Obzzarver

Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]
Any time

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
100%

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]
cache1
console-2022-11-17-18.29.04-d496d052-6049-4bc6-a6b0-459a0770bc86.log (12.1 KB)
user_settings.config (374 Bytes)
DxDiag.txt (86.5 KB)

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

Upload user_settings.config:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the user_settings.config in this directory
  5. Upload here
2 Likes
4

Something went wrong in the Shader Cache Builder process Exit code = 1

GUID: 0fde206c-9498-462b-bd6c-69fd32595297
Log File:
Info Type:

5

Something went wrong in the Shader Cache Builder process Exit code = 1
Steps to Reproduce:
instead of video glitch and game freezes

Platform:
Steam
Player ID:
Saribander

Reproduction Rate:
Constant

Upload Supporting Evidence:
Screenshots

Upload Console Log:
console-2022-11-17-19.54.17-f12edb97-b30a-40d8-9b46-80ba9f6392cd.log (6.9 KB)

GUID: feb4f939-a2e4-48bc-a448-71669b54efce

screenshot
screenshot880×380 52.3 KB

2 Likes
6

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:
Game crashing after hitting start on launcher.
Already tried verifying file integrity, upgrading driver, launching as administrator. No luck so far.

Crash Report (If Applicable):
GUID: 53a182da-9300-4bd0-a16d-bda9cfeccecb
Log File:
Info Type:

Error Displayed (If Applicable):
Sometimes I get erros message: “Something went wrong in the Shader Cache Builder process Exit Code = -1073741819”
Sometimes it just crashes.

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

Hitting play on steam.
Hitting play on launche0r.
Crash.

Mission Name (If Applicable):
Starting the game?

Platform:
Steam

Player ID:
Steam ID: Kacsa

Approx. Time of Issue & Timezone:
Right after beta launch.

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:

Upload Console Log:
[Log version] 1
[Session] 2dba29a5-2ddb-40a6-9c0b-d338c8effe37
UTC time stamps
19:59:13.631 [Application] STARTUP: setup_crash_report, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3533
19:59:13.632 [Application] STARTUP: DLCList::setup, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3545
19:59:13.632 [Application] STARTUP: setup_timer, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3548
19:59:13.636 [Application] STARTUP: make system_info, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3553
19:59:13.636 [Application] STARTUP: setup_jobs, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3556
19:59:13.649 [Application] STARTUP: setup_resources, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3572
19:59:13.677 [Application] STARTUP: make game, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3598
19:59:13.718 [HTTP Cache] Initialized cache: C:\Users\Marton\AppData\Roaming\Fatshark\Darktide\http_cache.db
19:59:13.718 [HTTP Cache] Cache file size: 12 kB
19:59:13.720 [Backend] Created
19:59:13.720 [Application] STARTUP: init steam, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3603
19:59:14.693 [Application] STARTUP: setup eos, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3624
19:59:15.903 [EOS] Overlay library loaded, version ++EOSSDK+Release-Overlay-CL-20622577
19:59:15.903 [EOS] Beginning dxgi factory detour
19:59:15.903 [EOS] Factory detour complete
19:59:15.903 [EOS] Beginning swap chain detour
19:59:15.903 [EOS] Attempting to create swap chain using D3D11
19:59:15.903 [EOS] Successfully created swap chain using D3D11 with feature level b000
19:59:15.903 [EOS] Swapchain detour complete
19:59:15.903 [EOS] Overlay loaded and initialized
19:59:15.993 [EOS] Has EAC Client
19:59:15.993 [EOS] [AntiCheatClient] AddNotifyMessageToPeer bound with NotificationId=[9]
19:59:15.993 [EOS] [AntiCheatClient] AddNotifyPeerActionRequired bound with NotificationId=[10]
19:59:15.993 [EOS] [AntiCheatClient] AddNotifyPeerAuthStatusChanged bound with NotificationId=[11]
19:59:15.993 [EOS] [AntiCheatClient] AddNotifyMessageToServer bound with NotificationId=[12]
19:59:15.993 [Application] STARTUP: setup renderer, File: D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\application\application.cpp, Line: 3632
19:59:16.211 [D3D12_RENDER_DEVICE] choosing adapter: 0 (NVIDIA GeForce GTX 1050 Ti)
19:59:17.171 <>D3D12CreateDevice failed. HRESULT: 0x80004002=Unknown Error

At D:\a\d\rel_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\runtime\d3d12_render_device\d3d12_render_device.cpp:679 in function stingray::D3D12RenderDevice::open
<>
<>
{00007ff67a7c0000, 02424000, 637515ac, 09bd223f-91de-4c94-89aa-f805cd7a3f99, 00000001, D:\a\w\live_engine_darktide\release\rel_2022_11_15_week2and3_for_pob\engine\win64\release\Darktide.pdb}
{00007fff3fe80000, 001d0000, 5e5f4c5f, 7b14b2f8-9f2d-46f5-998e-fc7af0f6ee0b, 00000001, ntdll.pdb}
{00007fff3fb90000, 000ac000, 5e6afdd7, 198349b5-18f5-4551-bbf4-ceaf5a19a5af, 00000001, kernel32.pdb}

0x00007ff67a7c0000:0x0000000000486b49 swprintf
0x00007ff67a7c0000:0x0000000000512ec7 _vsnprintf
0x00007ff67a7c0000:0x00000000000fed6f snprintf
0x00007ff67a7c0000:0x00000000000ff148 snprintf
0x00007ff67a7c0000:0x00000000004b684a swprintf
0x00007fff3fb90000:0x00000000000084d4 BaseThreadInitThunk
0x00007fff3fe80000:0x000000000006e8b1 RtlUserThreadStart
<>
<>1<</Crash version>>
<>engine<</Crash type>>
<>renderer<</Thread name>>
<>win32<>
<>e4c61ff5b729f6cfb91a604e4ac57000a1aaaf0d<</Build identifier>>
<>release<</Build type>>
<>237219<</Engine build id>>
<>Developer Build (1.3.3.40614)<</Product version>>
<>2dba29a5-2ddb-40a6-9c0b-d338c8effe37<>
<>0<>
<>— CPU
CPU: AMD Ryzen 5 1600X Six-Core Processor
Vendor: AuthenticAMD
Logical processors: 12
Family: 8:15, Model: 0:1
Type: 0, Stepping: 1
Features: SSE SSE2 SSE3 SSSE3 SSE4.1
Feature bits:
EBX: 00000011 00001100 00001000 00000000
ECX: 01111110 11011000 00110010 00001011
EDX: 00010111 10001011 11111011 11111111
— Memory
Physical Total: 16335MB
Available: 10103MB
— OS
Windows version 10.0 build 14393, 64 bit
Windows 10
Machine ID f2f7ae37-997d-46d0-a72e-ad1288843680
— Network
Network interface: Realtek PCIe GBE Family Controller (IPv4)
Network interface: Microsoft ISATAP Adapter (IPv6)
Network interface: Teredo Tunneling Pseudo-Interface (IPv6)
— Input
No input devices detected.
<</System Information>>
<>C:\Users\Marton\AppData\Roaming\Fatshark\Darktide\console_logs\console-2022-11-17-19.59.13-2dba29a5-2ddb-40a6-9c0b-d338c8effe37.log<</Console Log>>
<>C:\Users\Marton\AppData\Roaming\Fatshark\Darktide\crash_dumps\crash_dump-2022-11-17-19.59.13-2dba29a5-2ddb-40a6-9c0b-d338c8effe37.dmp<</Crash Dump>>
<>
Memory
Total: 16335 MB
Available: 16111 MB
Used: 223 MB
Peak Used: 433 MB
Debug Memory
Total: 0 MB
Available: 0 MB
Used: 0 MB
Peak: 0 MB
Page File Memory
Total: 23247 MB
Used: 432 MB
Peak: 727 MB
<</Memory Status>>
<>
CrashMonitor
navigation
cjson
rule database
Vivox
wwise_plugin
<>
<>

<</Render Capabilities>>
<>

<</Render Settings>>
[Log end]

Upload user_settings.config:

adapter_index = 0
borderless_fullscreen = false
fullscreen = false
fullscreen_output = 0
language_id = “en”
master_render_settings = {
anti_aliasing_solution = 0
dlss = 0
dlss_g = 0
dlss_master = “off”
fsr = 0
graphics_quality = “low”
nv_reflex_low_latency = 0
ray_tracing_quality = “off”
}
max_worker_threads = 5
screen_resolution = [
720
480
]
vsync = false

1 Like
7

“Something went wrong in the Shader Cache Builder process Exit Code = -1073741819”

GUID: a38eb0d6-48d6-461b-b3bc-199d1360c480
Log File:
Info Type:

8

GUID: 96f13da6-d3b5-4e29-a8b1-b2238ebe3827
Log File: attached below
Info Type: Technical difficulty

Error Displayed (If Applicable):
something went wrong with the shader cache builder process. exit code = - 1

Steps to Reproduce:
After pressing Play on the launcher, the shader loader opens and loads to 100%. After reaching 100%, it gives the message “Something went wrong in the Shader Cache Builder process. Exit Code = 1”. The game then initializes and opens into a black window, which immediately closes and produces the crash reporter stating “We apologize for the inconvenience”.

Mission Name (If Applicable):
NA

Platform:
[Steam/Microsoft Store]
Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Approx. Time of Issue & Timezone:
Any time

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
100%

Upload Supporting Evidence:
Order of events by screenshot;

  1. image
  2. image
  3. image
    image859×472 47.5 KB
  4. image
    image1583×1074 38.3 KB
  5. image

User_settings.config:
user_settings.config (372 Bytes)

Console Log:
console-2022-11-18-07.23.22-96f13da6-d3b5-4e29-a8b1-b2238ebe3827.log (11.3 KB)

1 Like
9

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Play Chasm Logistratum as Ogryn (Skullbreaker)
  2. Attempt to pick up the second Grimoire
  3. Crash

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

Upload user_settings.config:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the user_settings.config in this directory
  5. Upload here

user_settings.config (372 Bytes)

10

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:

I receive this message after clicking launch:

Something went wrong in the Shader Cache Builder Process.
Exit Code = 1

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

GUID: dff3f601-f912-407f-8493-c966289b099c
Log File:
Info Type:

Error Displayed (If Applicable):

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Start in Steam, get to Launcher
  2. Press Play, the ERROR TEXT immediately pops up
  3. Press OK on error text, game loads a bit
  4. Game crashes .

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]

STEAM

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

70883_27

Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]

21:57 GMT +1

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:

Upload Console Log:

  1. Press the Windows key + R

  2. Enter %appdata% within the search input and select ‘OK’

  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs

  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
    console-2022-11-17-20.54.43-dff3f601-f912-407f-8493-c966289b099c.log (14.5 KB)

  5. Upload here

Upload user_settings.config:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the user_settings.config in this directory
  5. Upload here
    user_settings.config (2.9 KB)
11

Note you have a GTX770 running 473.81

Its likely your GPU does not meet the minimum requirements for the game which are an GTX970

2 Likes
12

Yeah, computer is garbage, but usually it still lets me run games on lowest; I don’t think I’ve been barred from total entry before.

That’s the latest driver I can get for the GTX770, so I guess I’m all outta luck.

13

As above, unfortunately your PC does not meet the minimum requirements for Darktide.

2 Likes
14

Thank you for the quick replies, even if the message is sad indeed. Damn, I was really excited for this…! :frowning:

15

But my GPU is GTX1070TI,and this problem is still displayed.

16

It seems like a problem within the shader_library and state_stream_library within the pipeline state. Could this be a glitch occuring for cards that don’t/can’t support raytracing? It seems to appear after the launcher checks to see if raytracing is supported by the system’s graphics card.

image
image1253×85 5.05 KB

17

[quote=“FatsharkJulia, post:1, topic:55865”]
Issue Description:

Crash Report (If Applicable):
image
GUID: dda0a319-2696-4334-9ce6-d821782ab618
Log File:
Info Type:

Upload Console Log:

Platform:
Steam

Player ID:

18

If you are experiencing this error despite your PC meeting or being above the minimum requirements, please help us out by including the information listed below in your report:

Issue Description:
Crashing due to this shader issue

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Platform:
[Steam]

Player ID:
[Steam ID]
alucarddraven

Upload Console Log:

Screenshot_1
Screenshot_11206×570 126 KB

Screenshot_2
Screenshot_21834×1285 172 KB

console-2022-11-18-21.08.56-440d3d6d-b556-4ddf-80d6-ba62e84d6ebb.log (15.3 KB)
console-2022-11-18-21.12.03-473f652b-061a-465c-b8ff-8ac4a2139612.log (15.1 KB)
console-2022-11-18-21.15.16-80b43270-bca1-419a-9d4f-4cee7e3a8341.log (16.2 KB)
console-2022-11-18-21.35.26-0eac1fe7-f6f2-40db-8bfc-55f49dec9a22.log (14.0 KB)
console-2022-11-18-21.42.18-009183a0-6db1-4ba5-86dc-54ae1bd5e756.log (15.5 KB)

1 Like
19

“Something went wrong in the Shader Cache Builder process Exit Code = -1073741819”
user_settings.config (369 Bytes)
DxDiag.txt (78.5 KB)

GUID: 714ea0eb-a5d8-403b-835c-2803af233d72
Log File:
Info Type:

console-2022-11-18-22.02.06-714ea0eb-a5d8-403b-835c-2803af233d72.log (5.8 KB)
console-2022-11-18-06.55.09-fd04c3fd-fce4-4249-b3e3-819cb50ee47d.log (5.8 KB)
console-2022-11-18-14.44.51-6df4162d-6060-41f3-ba1f-e2c912744899.log (5.8 KB)
console-2022-11-18-16.20.08-80be963b-7979-4c2b-bbfb-242dcbe62a68.log (5.8 KB)
console-2022-11-18-16.35.40-5929f262-3c8d-44d1-9f84-de0a714e892f.log (5.8 KB)

20

My game does not crash after the error code appears; however, no actual visuals load, besides text, and the particle effects on the main menu

DT.PNG
DT.PNG1537×851 69 KB

console-2022-11-19-03.37.16-6bd392de-fd19-496c-b4a1-0fccfe7c5533.log (18.2 KB)