KNOWN ISSUE: Missing Cosmetics & Soundtrack From the Imperial Edition, Pre-Order Beta Rewards (Helms), Pre-Order Bonus, & Devoted Rejects Pack (Vermintide)

Warhammer 40,000: Darktide Technical Support
257

Soundtrack is still considered as to be purchased by my Steam q.q

258

Ok but that doesn’t fix that %99 of us are MISSING them…

259

Hello, is there any timeframe, when those issues will be fixed?

Still missing all the PreOrder stuff aswell as the beta Helmets.

260

List of Missing Items:
Soundtrack DLC

Platform:
Steam

Player ID:

The ingame cosmetics are there, but not the soundtrack. In fact Steam lists the soundtrack as not part of my library, with an “Add to Account” button set at a price of 0, but when clicked it just yields the error message “There was a problem adding this product to your account. Please try again later.”

261

Missing Beta helmets

Platform: Steam

Steam ID: 76561197992833854

262

List of Missing Items:
Beta Helmets

Platform:
Steam

Player ID:
Steam ID: 76561198082479424

Steam Profile URL:

263

Maybe someone say me, how buy Aquila or its cannot to do at this month.

In the game starting premium store, “it freezes” and starting infinite loading :confused:

264

List of Missing Items:
Soundtrack from Imperial Edition

Platform:
Steam

Player ID:
Steam ID: 76561198005840035

Steam Profile URL:

265

Issue Description:
I am missing my devoted rejects and beta bonuses.

Steps to Reproduce:

  1. Log into game.
  2. No devoted rejects or beta cosmetics

I’ve reloaded the game and relaunched steam to no result.

Platform:
Steam

Player ID:
Steam ID: 76561197992100168

Approx. Time of Issue & Timezone:
12/03/2022 3:07: PST.

266

List of Missing Items:

  • Closed Beta Items.
  • Pre-order Bonus Items.

Platform:
Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

267

List of missing items:
All of the beta rewards
also don’t know if i was eligible for the pre-order rewards
got the game on (11-25-2022 ) if so i don’t have them.

Platform:
Steam

Player ID:

268

Hi

I played beta. I do not have the beta helmets.

Platform - steam
Steam ID 76561197985686877

269

still needed to be purchased for free but cant add it on my account, got a weird error (i preordered the imperial edition back in october), so hopefully it gets fixed.

Steam ID: 76561198994028971

270

Missing items: Soundtrack

Platform: Steam

Steam ID: 76561199062691479

271

List of Missing Items:
Soundtrack

Platform:
Steam

Player ID:
Steam ID: 76561198055898840

As a note, I can see the store page for the OST, but when I try to add it, it just gives me errors. Doesn’t appear in my DLC list though.

272

List of Missing Items:

A Beta Company Flak helm (Size: XXXXXL).

A Recon Company Beta Helm and Psykana Collar

A Recon Company Beta Vanguard Helm

The Helm of the Devoted, bearing a Seal of Intolerance

I received the game from Nvidia’s promotion so I am not sure about the pre order bonus but I am also missing those.

Vanguard of the Imperium Portrait Frame

The Atoman Star Weapon Trinkets

Platform:
Steam

Player ID:

273

List of Missing Items:

Beta helmets

Platform: Steam
Steam ID STEAM_0:0:38025570

I played closed beta, got the game through NVIDIA promotion

276

List of Missing Items:
Pre-order bonus items
Beta player items
Devoted Rejects Pack

Platform:
Steam

Player ID:

277

Missing items: Beta helmets and pre-order items. I got the game with Nvidia promotion

Platform: Steam
STEAM_0:0:5647916

278

List of Missing Items:
Soundtrack

Platform:
Steam

Player ID:

Pre-oredered Imperial Edition Bundle - played around of 20h of beta, got in-game items at launch.
I noticed I have to “manually add” the soundtrack from the steam store as it’s been included in the Imperial Edition way past my date of purchase and the store lists it as a separate item - however, steam gives an error that is not possible to add that to my account.

Restarting steam didn’t fix it, multiple PCs and even mobile app across half day:
same error, “there was a problem adding this prodcut to your account. Please try again later.”