KNOWN ISSUE: Crashing at Random, Due to GPU-Related Errors

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console-2022-12-21-22.49.28-11ad7c0a-925b-4e98-a682-f9aee6be5dea.log (75.1 KB)

I get into the game, set my FPS to 120, crash after standing around and then sprinting, I crash

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console-2022-12-21-23.06.41-cfa50808-c5db-43e1-b6e2-bd2cadd84e42.log (205.3 KB)

The game is LESS STABLE today than it was yesterday.

I was crashing about every other mission. I renamed the settings folder and allowed the configs to be regenerated. I havenā€™t crashed since. Played 4 hours yesterday before the recent patch, and 4 hours today.

Attaching my old and new config file. Hope this helps.

user_settings.config (4.6 KB)
user_settings.old.config (4.7 KB)

console-2022-12-22-01.04.48-83d23315-ab34-476c-b447-c5b5c1f54609.log (63.0 KB)
Very much the same, DXGI Device removed - Device hung error.
I dont just crash to desktop, It locks up my entire computer - and when it doesnt, the Darktide.exe process refuses to be terminated.
nvlddmkm Also tends to pop up in event viewer at the time of crash, but thatā€™s probably not surprising.

Iā€™ve had this rig for nearly 18 months, no other game has frozen my pc, Iā€™ve tested every part except for a new motherboard after countless solutions posted online. (Memtest86 5 passes no errors, realbench stresstest 2 hour, 3dmark stresstest 2 hours, prime95 2 hours. No issues) I have yet to try downgrading to windows 10, as I really cant be asked to at the moment. But some with very similar experience as me has solved it by doing so.

The problem occurs between 15 and 20 minutes into any mission, sometimes before even entering a mission.

Interestingly enough, I decided to try this and made it through 2 games without crashing. Not a big enough sample size, but this might actually do something.

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Can we get a status on this issue @Support ?
Is there any progress? It got very silent from FS side regarding this topic and no feedback since days in this very thread.
Thanks

3 Likes

GUID: 44fb5783-2bbb-416a-86ea-92a6f306e129
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Just about every single time I load up a mission map, I get past the initial little mission start cutscene then the game crashes and I have to restart the game and reconnect.

Tried all the things suggested. Limit fps, turn a bunch of stuff off, lower thread count. Nothing works. Itā€™s bloody awful playing the game like this. And certainly not worth the money I payed for it.

Hi @Techpriest,

Iā€™m sorry to hear that :frowning:

Please can you provide us with a crash report or console log so we can take a look?

Thank you!

Is this what you need?

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GUID: 074225af-1d71-440f-b4f0-8f47918adad6
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Yep, thank you!

All of these crash reports show GPU hang crashes. Iā€™ll merge this with the Known Issue topic.

Crashing at random, probably all of them GPU related
Did everything on the checklist, also did a clean install of windows, drivers and stuff
Checked integrity
Got 5 crashes and lost the previous reports. The interesting part is that since Iā€™ve been at it since the preorder beta the game either runs poorly but crashes rarely, or runs fine but crashes 3 times a mission.
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crash_dump-2022-12-20-23.37.39-fb4bec6b-308e-401f-9bcb-6afa624075e5.dmp (688.6 KB)
crash_dump-2022-12-21-13.45.30-48d2af03-7676-41f8-8ab3-a6a6585619a1.dmp (660.8 KB)
crash_dump-2022-12-21-23.50.24-ce42dbea-02b6-48c8-987b-9a693e5d3619.dmp (728.2 KB)
crash_dump-2022-12-22-14.41.59-9492e91f-00da-430d-9b4a-ab09c49d3359.dmp (660.7 KB)
console-2022-12-20-23.37.39-fb4bec6b-308e-401f-9bcb-6afa624075e5.log (515.8 KB)
console-2022-12-21-13.45.30-48d2af03-7676-41f8-8ab3-a6a6585619a1.log (192.6 KB)
console-2022-12-21-23.50.24-ce42dbea-02b6-48c8-987b-9a693e5d3619.log (414.8 KB)

console-2022-12-22-14.41.59-9492e91f-00da-430d-9b4a-ab09c49d3359.log (118.6 KB)
console-2022-12-22-15.00.54-4ecfcdcf-d597-47a6-8034-6a45e99cf5cd.log (63.1 KB)

I used your config (I only changed the resolution to mine, increased FOV and switched to borderless cuz fullscreen was making windows bar visible) and my game crashed in the first match as always.

Went on the experimental branch and crashed

GUID: c00d286b-390f-4be5-b005-52ac27582b8e
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This is just a very small handful of crash dumps.
Can we get a community support mod that actually responds as FatsharkJulia either doesnā€™t care or is just incompetent as weā€™re getting no communication at all.

These gpu related crashes have been going on far too long and youā€™re simply not doing a good enough job of communicating with the playerbase that you have left.

Itā€™s all well and good asking for players to ā€œcomplete the questions below. With this information, we can investigate your issue properly.ā€ but surely after thousands and thousands of reports you know what the issue is by now?

Iā€™ve played alpha games on steam with less issues than Darktide & they donā€™t have the teams or budget that you have.

Weā€™re paying customers and being treated poorly.
FIX YOUR BROKEN GAME!!!

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I tried this and it gave me hope, only to be immediately crushed by a crash in the first game I played. All hope is lost, I have to assume that the devs donā€™t know whatā€™s causing this or the technical debt is so embedded that we wonā€™t get a fix any time soon/ever.

GUID: 3b69875f-457a-473e-8962-62cc2ba5108f
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console-2022-12-22-16.58.26-3b69875f-457a-473e-8962-62cc2ba5108f.log (136.4 KB)
crash_dump-2022-12-22-16.58.26-3b69875f-457a-473e-8962-62cc2ba5108f.dmp (643.7 KB)
darktide_launcher.log (52.7 KB)

Hello all. Iā€™m here mostly to say that yes, we are still working on this.

To that end, there is now a new experimental build live that may help with hangs. Please try it if you exerience frequent hangs. Beta password: cTYPtKTsfMDsLHAV

3 Likes