KNOWN ISSUE: Crashing at Random, Due to GPU-Related Errors

Warhammer 40,000: Darktide Technical Support
649

3 days in and here we go again, crash straight to the desktop, no error. Perfect intro to my Friday night after a long week. I know you guys will eventually figure it out but this super frustrating. If you have a new product and its not ready for sale or finished, then don’t sell it.

I get there are timelines to meet and owners/investors calling shots they shouldn’t, but gosh damn… This is literally worst then the launch of Cyberpunk 2077 . At least I could play that at without crashing… We’re now 3 days into launch, on top of all the internal, alpha, closed beta testing you’ve done and on top of the open beta with 6 additional beta patches and now 2 full release patches the game still is unplayable due to crashing.

Straight up print this forum post and show who ever pulled the trigger on releasing the game in its current state so I can personally tell them how poor their judgment is. This is exactly why your sales numbers are much lower then they could be and 100% will effect future numbers and titles. This creates lack of trust in your core community and new people just say **** it and leave. Please get your stuff together and release a working title or don’t release the game next time.
crash_dump-2022-12-03-02.06.58-5410b078-9211-4419-8856-f260bf3f0c46.dmp (969.4 KB)
console-2022-12-03-02.06.58-5410b078-9211-4419-8856-f260bf3f0c46.log (225.7 KB)

1 Like
650

console-2022-12-03-11.55.10-da97ec0e-1a02-46e5-af01-f5404d8bd629.log (182.6 KB)

darktide_launcher.log (550.0 KB)

Platform: Steam
Player ID: Steam Community :: ynkl1245
[12/03/2022, 09:37PM] [GMT]
Reproduction Rate: Unusual

GUID: da97ec0e-1a02-46e5-af01-f5404d8bd629
Log File:
Info Type:

651

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:
Crashes randomly, only way to stop it is running worker threads at 1.

crash_dump-2022-12-03-03.25.08-8025b1e5-b9ed-4f9c-b09c-db2ac9b89eda.dmp (777.2 KB)
Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Error Displayed (If Applicable):

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Play Chasm Logistratum as Ogryn (Skullbreaker)
  2. Attempt to pick up the second Grimoire
  3. Crash

Mission Name (If Applicable):

Platform:
Steam

Player ID:
Burga888

Approx. Time of Issue & Timezone:
A lot

Reproduction Rate:
Every mission

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here

GUID: 8025b1e5-b9ed-4f9c-b09c-db2ac9b89eda
Log File:
Info Type:

652

Its really frustrating, if i run at my default worker threads the game runs smooth and great. But keeps crashing during all missions…

8700k
3080ti
32gb ram
windows 11

653

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:
Game crashes during a cut scene with my new character and now I can’t even do anything. It now crashes as soon as the video starts.
Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]
GUID: 0f4346c2-c82c-4c10-9f77-7daa9d2022da
Log File:
Info Type:

Error Displayed (If Applicable):

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Select my 1 character and the game crashes once the video starts going.

Mission Name (If Applicable):

Platform:
[Steam/Microsoft Store]
Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]
Huntmasterfells (Steam ID)

Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]
12/03/2022, 1208AM Alaska

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
100%

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here
    console-2022-12-03-08.48.23-35057fd1-026f-43fd-bf0f-109f6943770b.log (54.2 KB)
    console-2022-12-03-08.50.48-d11b78d5-8329-4980-8dbe-4eb7109ead4c.log (54.3 KB)
    console-2022-12-03-08.55.17-0f4346c2-c82c-4c10-9f77-7daa9d2022da.log (54.2 KB)

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here
    darktide_launcher.log (126.2 KB)
654

It’s saturday let’s play 60 $ game Dark Tide… hemmm no … as usual only crash ! Crash Game nice.
Avete rotto il cazzo porco dio sto gioco e’ una merda fate ride mongoloidi del cazzo.
GUID: 5526d97e-5449-4295-a6d5-a71af8d95882
Log File:
Info Type:

console-2022-12-03-06.38.07-5526d97e-5449-4295-a6d5-a71af8d95882.log (122.2 KB)
crash_dump-2022-12-03-06.38.07-5526d97e-5449-4295-a6d5-a71af8d95882.dmp (705.8 KB)
launcher.config (83 Bytes)

655

I’ve been having this ever seen closed beta and it’s still not fixed. My game is repeatedly crashing 6 or more times per mission, that is if I don’t give up trying to stay in game. There’s nothing I can tell directly causing it, however, it may not do it for an entire game but once it starts…it continues and gets worse as it goes. No amount of rebooting or anything else resolves this. When it does crash it will suddenly hang…then crash directly to the desktop with a message similar to this one:

GUID: 9379cad9-8d3b-4728-bc6f-53a2c3d5641e
Log File:
Info Type:

The crash link doesn’t work, not sure if it’s supposed to or not…I’m not able to determine anything particular from the crash logs and, I’ve tried shutting down nearly ever programming running on my machine to see if it was some kind of compatibility issue with something running. I’ve used every graphic setting I can think of, turned of RTX, lowered all settings, etc. Nothing I do has fixed the crashing. I need serious help.

My system:
Ryzen 9 3950x
MSI Godlike x570 Motherboard
128 GB of RAM
MSI Suprim X 3090Ti

All Drivers are updated and I even went as far as ensuring my bios was fully updated.

Please help…

Issue Description:

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

GUID: 9379cad9-8d3b-4728-bc6f-53a2c3d5641e
Log File:
Info Type:

console-2022-12-03-02.56.25-9379cad9-8d3b-4728-bc6f-53a2c3d5641e.log (194.5 KB)
darktide_launcher.log (571.9 KB)

Error Displayed (If Applicable):

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Play Chasm Logistratum as Ogryn (Skullbreaker)
  2. Attempt to pick up the second Grimoire
  3. Crash

There’s no particular steps to reproducing this. It can happen at any time during the match and once it does, it starts doing it constnatly and repeatedly.

Mission Name (If Applicable):
None particular

Platform:
[Steam/Microsoft Store]
Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]
12/2/2022 ~10:00 pm EST

Reproduction Rate:
Once - Rare (<10%) - Unusual (<25%) - Common (<50%) - Often (<75%) - Constant (100%)
Constant

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here
    console-2022-12-03-02.56.25-9379cad9-8d3b-4728-bc6f-53a2c3d5641e.log (194.5 KB)

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here
    darktide_launcher.log (571.9 KB)
656

I’m getting the same thing. The only thing that stops it is running worker threads set to 1, but then the game can barely run at 60fps. Really frustrating.

657

After playing a few matches I have found that disabling Nvidia Reflex Low Latency and disabling RTX has improved it…but not fixed it…I’m crashing LESS…once or twice per game now…as opposed to 10 or more per game.

I’ve done ever solution I can fix to fix the GPU hang, after digging through the crash log this appears to be my error: DXGI_ERROR_DEVICE_HUNG. GPU Hanging, which clearly I must fall into the category of the “Few they haven’t fixed”.

1 Like
658

Where did you see that error? All I’ve seen is the crash dump, that says access violation. But I can’t see what the actual error is, not sure how…

659

Using Sublime Editor, for me, my error message is on line 596…

Mine looks like this:

04:58:03.826 <>HRESULT: 2289696773 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

Then a little further down on line 614 I have…

<>1<</Crash version>>
<>gpu hang<</Crash type>>
<>renderer<</Thread name>>
<>win32<>
<>64e02e1edc3abff5654f5a45150bedee76855eaa<</Build identifier>>
<>release<</Build type>>
<>244673<</Engine build id>>
<>Developer Build (1.3.3.48068)<</Product version>>
<>d2c697a2-300d-4636-ac83-55a5898230ee<>
<>0<>
<>— CPU
CPU: AMD Ryzen 9 3950X 16-Core Processor

I hope that helps you work on your issue too!

1 Like
660

Thanks mate!

1 Like
661

06:41:11.618 <>HRESULT: 2289696773 = DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At D:\a\d\rel_engine_darktide\release\rel_2022_10_27_week2and3\runtime\d3d12_render_device\d3d12_debug.cpp:1175 in function stingray::aftermath::d3d_assert

same thing man…

662

Yep, supposedly they fixed a lot of the GPU Hangs, according to their Patch Notes, I guess we’re just two of the unlucky ones that weren’t fixed. I’ve never had such a game-breaking bug in a game before, it’s maddening.

1 Like
663

the game crashes after 5 minutes every time, ive updated drivers, reinstalled twice on different drives, adjusted ingame settings, updated windows and disabled firewall, im running on i7 8900k oc and rtx 3080 32gb ram, its unplayable, is there a fix?

664

Issue Description:

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]
GUID: c70b8391-b31e-4a42-a736-c2dce5169bc7
Log File:
Info Type:

Error Displayed (If Applicable):

Steps to Reproduce:
Just play mission. Crash to desktop.
event viewer shows Display driver nvlddmkm stopped responding and has successfully recovered.

Mission Name (If Applicable):
Any

Platform:
[Microsoft Store]

Player ID:
[SiroVai#7590]

Approx. Time of Issue & Timezone:
[12/02/2022, 21:56] [GMT]

Reproduction Rate:
Often (<75%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:
console-2022-12-02-20.43.36-c70b8391-b31e-4a42-a736-c2dce5169bc7.log (407.0 KB)

Upload darktide_launcher.log:
darktide_launcher.log (41.3 KB)

1 Like
665

I am having this EXACT issue as well with the same event viewer log. Every crash is associated with one of these log events. I do not have this issue playing any other games. Only Darktide.

1 Like
666

**Issue Description: Game crashes every 5 minutes or less ever since 1.0.13 hotfix appeared. Prior to this hotfix I did not have frequent crashing issues. I have tried everything in the known crashes and known crashes due to GPU issues topics and nothing has helped.

**Crash Report (If Applicable): Crash report not generated, game just goes black screen and then dies with no error message.

Error Displayed (If Applicable): None displayed, game simply crashes with no error message.

Steps to Reproduce:
Crashes occur anywhere in game, lobby, in-game, even during launching. Seems purely at random and high frequency (can barely play 5 minutes at most).

Platform: Steam

Player ID: Steam Community :: Nattt

**Approx. Time of Issue & Timezone: For example, 12/03/2022 11:30 AM Eastern Time Zone

**Reproduction Rate: Constant

Two console logs attached.
darktide_launcher log also attached.

667

Updated Windows this morning, so far i was crashing once in a while but today i crashed 3 times in a game and the next one literally kept crashing after joining everytime to the point I had to leave the game. Here are the last two crash errors i copies, as well as the logs. I don’t know if it has anything to do with the update or it was just a coincidence.

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Issue Description:

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]
GUID: 65dc2ca9-eb95-4a26-b4a4-4e0c7b799de4 Log File: Info Type: ----------------------------------------------- ----------------------------------------------- [Crash Link]: crashify://65dc2ca9-eb95-4a26-b4a4-4e0c7b799de4
GUID: e59b3c20-7c82-488e-abc2-cc67bf0e0981 Log File: Info Type: ----------------------------------------------- ----------------------------------------------- [Crash Link]: crashify://e59b3c20-7c82-488e-abc2-cc67bf0e0981

Error Displayed (If Applicable):

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Play game as Ogryn
  2. Join game
  3. Crash

Mission Name (If Applicable):
Habzone HL-18-66

Platform:
[Steam/Microsoft Store]: Steam

Player ID:
[Steam ID/Steam Profile URL/GamerTag]: Isiriel92

Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]
[12/05/2022, 16:00 to 16:30 PM][GMT+1]

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:
[Screenshots, recordings, links to Twitch VODs, etc.]

Upload Console Log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
  4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
  5. Upload here
    console-2022-12-05-13.55.57-ad6059d6-04ce-478c-9408-c529b5af2cc5.log (323.9 KB)
    console-2022-12-05-14.58.53-e84c6c83-dbc1-4521-9a9f-4eebdad7e2e9.log (57.1 KB)
    console-2022-12-05-15.09.43-5770931b-4b72-489c-aa02-d2f231ade600.log (152.5 KB)
    console-2022-12-05-15.23.41-65dc2ca9-eb95-4a26-b4a4-4e0c7b799de4.log (53.7 KB)
    console-2022-12-05-15.26.18-e59b3c20-7c82-488e-abc2-cc67bf0e0981.log (53.3 KB)

Upload darktide_launcher.log:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\Darktide
  4. Locate the darktide_launcher.log in this directory
  5. Upload here
    darktide_launcher.log (805.5 KB)
668

We kindly ask that you complete the questions below. With this information, we can investigate your issue properly.

Game crashes during the middle of missions or towards the end of the mission. Also clicking the copy to clipboard button crashes the crash log.

image

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

  1. Play any mission as Veteran Sharpshooter.
  2. Get halfway
  3. Crash
  4. Attempt to copy code to clipboard.
  5. Crash

Platform:
Steam

Player ID:
Did I GetBOOPED?

Approx. Time of Issue & Timezone:
12/02/2022, 1:30PM CDT

Reproduction Rate:
Constant (100%)

Upload Supporting Evidence:
image

console-2022-12-02-19.01.54-72f531b0-254b-4d6b-8a1d-63c74fbeb9b9.log (72.3 KB)
console-2022-12-02-19.11.57-d5f292fd-1d20-4a73-8ff4-02e76d7ee9a1.log (81.0 KB)
console-2022-12-02-18.58.48-01c3fb68-6afa-4433-a197-038ca9afd29f.log (33.4 KB)

Upload darktide_launcher.log:
darktide_launcher.log (991.8 KB)